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Notebooks

http://www.patmedia.net/marklevinson/cool/cool_illusion

64 bit drivers

Conexant AC97 Soft Data/Fax Modem with SmartCP Driver 64 bit

http://members.driverguide.com/driver/detail.php?driverid=648313



All 64 bit drivers

http://extended64.com/files/14/audio/default.aspx

Accessories

Adapters

Auto Air

Dear Tom,

Thank you for contacting HP Total Care.

From your Email, I understand that you want to use the HP Pavilion zv5202us Notebook in the car and need assistance regarding 12v Power Cord.

At this time, I recommend you to purchase the Auto/Air Notebook Power Adapter from the Links below:

Universal Auto/Air Notebook Power Adapter:

http://www.targus.com/us/product_details.asp?sku=PAPWR200U

http://www.targus.com/us/CategorySearch.asp?SearchedTerms=zv6131us+compatible+Auto%2FAir+adapter

OR

Power Adapter compatible with HP Pavilion ZV5000 series Notebooks:

http://www.lindelectronics.com/cgi-bin/store/shop.cgi/!ORDERID!/aaa/HP1865-1071/dbx_gen_detail_product

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

You can use the Auto/Air adapter while travelling in Car or Aeroplane.

Hope, I have thoroughly addressed your concerns. However, you can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Noise

problem_description : This is the third laptop that I reordered due to the same technical problem. There is a high-pitched noise emitting from the front of the laptop near the touch pad area. It is absolutely annoying.

I have done some research over the internet, and some Pavilion users have found a way to make the noise go away by disabling the USB Power Management. (Control Panel ) System ) Hardware tab ) Device Manager ) Universal Serial Bus Controllers ) USB Root Hub (last one) ) Properties ) Power Management ) Uncheck "Allow the computer to turn off this device to save power"

I tried this method and the noise did go away. However, I have found that the battery life decreases significantly as a result. Is there another solution to this problem?





Hi All,
A list of HP articles related to notebook noise issues:
AC Adapter Makes Hissing, and/or Crackling Noise, and May Feel Warm to Touch:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00065262

High Pitched or Buzzing Sound from the notebook:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00385615
Fan Makes Buzzing Sound and Notebook May Randomly Turn Off :
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00312372
Notebook Makes a Loud Noise When Attached to Parallel Printer:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=lpi06674
A High Pitched Noise is Heard When the Notebook PC is Operating on Battery Power:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00253400
Hard Drive Makes Clicking Noise:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00235123

Power connector

Dear Jason,

Thank you for writing back.

From your Email, I understand that it is purely an issue with the Power Connector and need to be repaired in your local HP Authorized Support Provider.

Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider:

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service
provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP
products in the Family box. Select the family in which your
product is located.

4. After Selecting the family of the product you will get a list of
products under the product list.

5. Select your product from the list under the product section and
click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code
within your local area.

If you want to purchase the part from the Web-site and give the part to be fixed to the Notebook by your local HP Authorized Support Provider, Please refer the URL below:

http://www.laptopjacks.com/view_part.php?id=HP51625&PHPSESSID=44f151c8002ce94e0310d3fc66e3fad6

NOTE: 1.Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

2.The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Hope, I have thoroughly addressed your concerns. However, you can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire within 24 hours. This will help us in providing quality service to our customers.
http://www.hp.com/home/ownerservices

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Battery

Battery charger

http://store.coyoteadapter.com/hpf4labaexch.html

Battery check

Hi Team,



Pls review this important HP policy info listed below:



Battery Policy

http://adt.can.hp.com:8081/displayDoc.jhtml?categoryId=11657&topicId=&contentId=c00655338.htm



The battery troubleshooter must be followed and the battery must fail the Battery Check before shipping a replacement battery to a customer, or sending a customer’s PC to Bench Repair. No batteries are to be ordered unless the Battery Check has identified them as failed. The result of the battery check will be logged accurately into case notes. For additional reference, refer to the following documents:



Battery Check FAQ: C00625471

Checking the health of the battery - C00035864

Understanding Li-Ion and smart battery - c00596784



HDD Policy

No HDD are to be ordered unless the HDD test from the BIOS (Short / Long Test) has failed



Rgds,

Srini


Battery does not work

Dear Connie,

Thank you for contacting HP Total Care.

I am sorry to see that the Battery of your HP Pavilion dv1133wm does not work properly showing "Online discharging" and the Computer cannot work without the Power Cord.

At this time I recommend you to follow the instructions below:

==>Remove and replace the Notebook battery, perform the following
steps:

Step 1: Remove the battery

1. Slide and hold the battery release latch to the unlock position.
2. Use your finger to lift the battery up and out.

Step 2: Replace the battery

1. Insert the battery into the notebook.
2. Press the battery into the base enclosure until you hear a click.

To view steps with graphics, visit the following Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00273319

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.


==>Reset and update the BIOS:

Resetting system BIOS:

1. Click Start, Shut Down, and then click Restart.
2. When the HP logo appears, press the F10 key to enter BIOS configuration utility.
3. Press F9 to load the setup defaults.
4. When changes are finished, Save and > Restart the notebook.
5. Press Enter to confirm and restart the notebook.

Download and install BIOS from the following URL:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&lang=en&cc=us&os=228&product=444748&dlc=en&softwareitem=ob-31469-1

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

-or-

ftp://ftp.hp.com/pub/softlib/software5/COL8717/ob-31469-1/SP30570.exe

Installation Instructions:

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.


==> Recalibrate the Battery:

Recalibrating the battery simply means recharging the battery to its
maximum capacity and resetting the battery gauge to display the level
of charge accurately. You may notice that the battery gauge does not
correctly display the battery charge level when you first receive your
Notebook or if you have not used your Notebook for a long period of
time. If the battery gauge becomes inaccurate, you must recalibrate
your battery.

To recalibrate the battery, complete the following steps:

1. Plug in the AC adapter.
2. Allow the battery to charge until the Battery Charge light turns
off, showing that the battery is fully charged.
3. After the Battery Charge light turns off, unplug the AC adapter.
4. Turn on or restart your Notebook.

NOTE: Steps 5 through 8 prevent your Notebook from entering Sleep
mode. These steps also allow the battery to drain faster.

5. Click Start and then Control Panel.
6. Click the Power Options icon to display the Power Options
Properties dialog box.
7. Click the Power Schemes tab and select the Portable/Laptop scheme.
8. From the Running on batteries column:

a. In the Turn off monitor drop-down list, select Never.
b. In the Turn off hard disks drop-down list, select Never.
c. In the System standby drop-down list, select Never.
d. In the System hibernates drop-down list, select Never.

9. Let the battery drain until your Notebook reaches Hibernation and
turns off.
10. Plug in the AC adapter and restart your Notebook.
11. Return to the Power Options Properties dialog box, and re-enter
your power savings settings to the desired level.

NOTE: Battery charging time will vary based on the initial
battery charge, the type of battery, and the activity of
your Notebook while charging. Your Notebook's batteries
charge much faster if the Notebook is off while charging.

This should resolve the issue.

If the issue persist then try reinstalling power management.

To reinstall Power Management, take the following steps:

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside System devices.
5. Select ACPI Power Button.
6. Right-click the device and select Uninstall.
7. Restart the system.

Power Management will get installed automatically on restart.

This should resolve the issue.

Additionally, you can view the below URLs for Battery Health condition:

HP Battery Health Center:
http://h20239.www2.hp.com/techcenter/battery/index.htm


Following web site gives some instructions and the ways to maximize the notebook battery life:
http://h71036.www7.hp.com/hho/cache/700-0-0-225-121.html


Following web site gives some instructions and the ways to maximize the notebook battery life:
http://h71036.www7.hp.com/hho/cache/700-0-0-225-121.html

Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Battery Health

Team,



You could also refer customers to the HP Battery Health Center: http://h20239.www2.hp.com/techcenter/battery/index.htm



This web site has info on

Battery basics
Test your battery health
Maximize the life of your battery
Glossary
Rgds,

Srini






--------------------------------------------------------------------------------

From: ravikanth [mailto:ravikanthb@mail.hyd.brigade.com]
Sent: Wednesday, June 29, 2005 1:45 AM
To: hppavilionnotebooks@brigade.com; hppavilionnotebookschat@brigade.com
Cc: hppavilionnotebookschatchn@brigade.com; Gourish Chatterjee; Srinivas Namineni; Satish Umadi; Srikanth Nandela
Subject: Extend notebook battery life



Hi Teams,



Following web site gives some instructions and the ways to maximize the notebook battery life:



http://h71036.www7.hp.com/hho/cache/700-0-0-225-121.html



I hope this would be useful in processing!!





Regards,



Ravikanth Badam.


Battery issue resolving URLS

Please make use of these URLs/Web sites instead of lengthy steps for battery troubleshooting and I hope the web sites would be quite useful especially for KV Chat Process:

HP Notebook PCs - Lithium-ION Rechargeable Notebook Battery Guidelines

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00375501

HP Pavilion and Compaq Presario Notebook PCs - Troubleshooting Notebook Battery Power

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035814

HP Pavilion and Compaq Presario Notebook PCs - Calibrating the Notebook Battery

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035862

HP Notebook PCs - Battery Indicates That it is Charged but Will Not Power Notebook

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00289729

HP Notebook PCs - Battery Charging Indicator Light is Not On When Battery is Still Charging

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00287805

HP Notebook PCs - Power Alternates Between Battery and AC Power

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00304323

HP Notebook PCs - Battery Lasts Shorter than Expected or Will Not Charge

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00289785

HP Notebook PCs - Windows Does Not Recognize Battery

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00295418

HP Notebook PCs - Battery Does not Power Notebook or Charge

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00259897

HP Pavilion and Compaq Presario Notebook PCs - Battery Types and Specifications

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bpb50190&lc=en

HP Notebook PCs - Battery Does Not Last as Long as Expected or Fails to Completely Charge

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00304382

Auto or Air Power Adapter May Cause Notebook to Shutdown or Discharge Battery

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00253347

HP Notebook PCs - Battery is Not Detected By the Notebook

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00289727

HP Notebook PCs - Notebook Battery Fails to Charge During Initial Start

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00263333

HP Notebook PCs - Notebook May Feel Warm and Battery May Fail to Charge

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00311101

HP Pavilion and Compaq Presario Notebook PCs - Maximizing Battery Operating Time

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035864

Maximize the notebook battery life:

http://h71036.www7.hp.com/hho/cache/700-0-0-225-121.html

Battery life

Hi Teams,

Following web site gives some instructions and the ways to maximize the notebook battery life:

http://h71036.www7.hp.com/hho/cache/700-0-0-225-121.html

I hope this would be useful in processing!!


Regards,

Ravikanth Badam.

Battery recall

HP and the battery pack cell manufacturer identified a defect in
assembled battery packs manufactured between March 2004 and September
2004. HP considers the defect to pose a potential safety hazard.
To verify if your battery pack is affected, please go to the following
HP Web site:

http://www.hp.com/support/BatteryReplacement

You can also call the HP Battery Replacement Hotline at 1-888-404-7398.
Assistance is available from 7 a.m. to 7 p.m. Central Standard Time,
Monday through Friday.

Core

Dear Lisa,

Thank you for contacting HP Total Care.


I understand that you have replaced your first battery and you want to know, "How to preserve the life of your new battery".

I would like to provide you some information regarding increasing the battery performance.

Follow these suggestions to make battery power last as long as possible:

Plug in the AC adapter, especially when using a CD-ROM or DVD drive, or any external connections such as a PC card or a modem.

Set the display brightness to the lowest comfortable level (Fn + F1).

Put the notebook in Standby whenever not using it for a short while.

Put the notebook in Hibernation when saving the current session, but not using the notebook for a day or more.

Set the automatic timeout settings to emphasize saving power. If the notebook has a multispeed processor, use the lower speed on battery power (the default settings conserve battery power).

If the notebook has a wireless on-off button, turn off the wireless function when you are not using it. Press the wireless on-off button so that the light turns off.

If using PC card such as a network card, remove it when you are not using it. Some PC cards use significant power even while they are inactive.

If working with an application that uses the serial port or a PC card, exit the application when finished using it.

Do not leave batteries unused for long periods. If using more than one, rotate them.

If normally using AC power, make a practice of using the battery as the power source at least once a week.

Unplug the AC adapter when the notebook is not in use.

To preserve the life of a battery, be sure to charge it regularly.

For long-term storage, the battery must be charged 20 percent to 50 percent to minimize capacity loss by self-discharge and to avoid deterioration of battery performance.

Avoid using or charging batteries at high temperatures.

However it is not required to to always plug-in the laptop once the battery is fully charged.

Please, visit the web site which can be helpful to increase the battery performance and if there is any kind of issue it can be troubleshoot to some extend.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpi06617


The information I have provided should help you. If you require any further assistance please reply back to this message. We will help you in better possible ways.We appreciate you giving us the opportunity to provide you with superior customer service. Please remember that HP Total Care a helping hand will be waiting to help you.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

Please visit our Owner Services Web site for details on keeping your HP products up and running.

http://www.hp.com/home/ownerservices


Sincerely,

James
HP Total Care


Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.



Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Fri Jun 17 09:39:55 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion385148
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : Pavilion CTO zv5000z
first_name : Lisa
last_name : Cornwell
email_address : lisacornwell@att.net
phone_number : 501-912-5828
country_areacode : 11
country : United States of America [US]
problem_area : other
purchase_date : Aug/2004
serial_number : CND430253M
operating_system : Microsoft Windows XP
model_number : PF119UA#ABA
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : I had problems with my first battery and got a replacement. What is the best way to preserve the life of my new battery? Should I always leave the laptop plugged in when I'm not using it? Thanks for the help|
trouble_shooting :
setting_changes :
tech_skill : intermediate

Do not power on Battery does charge

Dear Jason,

Thank you for contacting HP Total Care.

I am sorry to see that your Notebook unable to Power on and the Battery does not charge.

If the battery does not charge, try the following:

* Make sure the AC adapter is plugged into the power source and the
light on the adapter is on.
* If using a power strip, remove the AC adapter from the power strip
and plug it directly into a wall outlet.
* Verify the battery is fully installed and locked in place.
* Turn off the computer, and then verify the battery contacts are
clean and the AC adapter cables are fully plugged in.
* Move the computer away from any nearby heat source. Unplug the AC
adapter and allow the battery to cool down. An elevated battery
temperature prevents charging.
* Try another battery.
* Try another AC adapter.

Then Unplug all Accesories and do a Hardware Reset.

I suggest you try the functionality using another battery compatible with your Notebook Model and see the connections of AC Adapter to the Notebook.

Try doing power drain by taking out the battery & keep holding down the power button for complete one minute to drain out the power from the computer components. Restart the computer after putting the battery in.

Try restarting the computer only with the AC power, without the battery & vice-versa.

Look for any damage in the AC adapter cable. Sometimes the Power cable gets damaged & battery got discharged & there is no other option left to boot the computer.

If the computer boots then try reinstalling power management.

To reinstall Power Management, take the following steps:

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside System devices.
5. Select ACPI Power Button.
6. Right-click the device and select Uninstall.
7. Restart the system.

Power Management will get installed automatically on restart.

Additionally, you can view the below URL for Battery Health condition:

HP Battery Health Center:
http://h20239.www2.hp.com/techcenter/battery/index.htm

If you do not have the spare battery or AC Adapter, Please contact your nearest HP Authorized Support Provider.

Please follow the steps listed below for assistance in locating a local
HP Authorized Support Provider.

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service
provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP
products in the Family box. Select the family in which your
product is located.

4. After Selecting the family of the product you will get a list of
products under the product list.

5. Select your product from the list under the product section and
click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code
within your local area.


However, If the issue still persist the BIOS update may resolve the issue you facing and I need the exact Serial number, Product number and Model number.

I can assist you in the best possible way, if you could provide more information.

Please provide the following information, which will allow us to provide a thorough response.

Product Information:

* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):

To locate the above information, you can visit the following web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033108

With the above information, I should be able to investigate the issue further and provide you with a solution.

Please get back to me with observations and requested information because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Heat, Collateral

Dear Preben,

Thank you for contacting HP Total Care.

I understand that battery of HP Pavilion zv5410us Notebook gets hot and you want to know that whether the Notebook is recalled or not. It is a pleasure for the information you provided.

However your Notebook model is not under recall, Please perform the steps below.

Preben, I understand that your Notebook is getting hot because of heat dessipiation issues. I have some information to share with you regarding the system overheat issue. The BIOS and the power management program governs the system temperature and will turn On/Off the internal heat dissipation fans accordingly.

It is common that the notebooks generally get hotter the longer you use it. The fans keep maximum heat out of the notebook. However, if the suction fan is blocked then the notebook becomes hot quite fast.

The fan should turn on and function properly to dissipate the excessive heat. The problem with the fan could be due to incorrect BIOS settings. To help resolve the problem, reset the BIOS to defaults. Additionally, please download and install the BIOS update for the notebook.

Resetting system BIOS:

1. Click Start, Shut Down, and then click Restart.
2. When the HP logo appears, press the F10 key to enter BIOS configuration utility.
3. Press F9 to load the setup defaults.
4. When changes are finished, Save and > Restart the notebook.
5. Press Enter to confirm and restart the notebook.

Download and install BIOS from the following URL:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&lang=en&cc=us&os=228&product=443081&dlc=en&softwareitem=ob-31250-1

-or-

ftp://ftp.hp.com/pub/softlib/software5/COL6869/ob-31250-1/SP30397.exe


Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.


If the issue persist then try reinstalling power management. You may follow these steps to reinstall power management:

To reinstall Power Management, take the following steps:

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside System devices.
5. Select ACPI Power Button.
6. Right-click the device and select Uninstall.
7. Restart the system.

Power Management will get installed automatically on restart.

Additionally you can take few other steps to save the notebook from overheating. The best option to use the laptop is by placing it on a flat surface with proper ventilation so that it minimizes the notebook temperature. Or else place it on a thick flat wooden table/block. Wood absorbs certain amount of heat and minimizes the notebook temperature.

You can clean the vent part of the notebook where the notebook fan is present with a vacuum cleaner for any accumulated dust that could be preventing heat dissipation.

If the issue persist even after performing the above steps then you may confirm that the issue is hardware related and need to be replaced.

We would be happy to process the request for a replacement part. However, the part is a collateral part. This implies that the replacement of Battery entails returning the faulty one. If the faulty Battery is returned within 30 calendar days of shipment, the replacement would be free of cost under warranty conditions [included below]. If however, the faulty Battery is not returned within the stipulated time, applicable charges would be levied. We would therefore need your credit card details. We do not seek credit card information through email as a policy. Please DO NOT provide any credit card information via email. Such sensitive information is sought only through phone. Please provide us with the convenient date (2 dates) and time so that we can contact you for the credit card information. Additionally, provide us with the shipping details to which we can send the part to. The case number for your request is 1853758 and this will be the reference number when we call you.

=== HP warranty conditions for collateral parts ===

* All returned spare parts must be in "as new condition", and returned in the original packaging.

* In cases where HP did not receive the defective part within 30 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.

=== Additional information needed ===

Please provide the following information about when we can contact you:

* Dates and Days (2 days):
* Time to call:
* Telephone Number to call:

Note: One of our agents will call you from a secured phoneline therefore, I request you to provide a phone number that accepts such calls.


Shipping Information:

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):


Product Information:

* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:

The Model, Product and Serial number is located on the bottom of the PC on a white sticker.

If we can be of any further assistance to you then please revert to us. We look forward to assist you.

Sincerely,

James
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Sat Jun 25 15:20:17 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion443081
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : Pavilion zv5410us
first_name : Preben
last_name : Johansson
email_address : xprince1@cox.net
phone_number : 850-651-9736
country_areacode : 11
country : United States of America [US]
problem_area : other
purchase_date : Feb/2005
serial_number : CND5050R9K
operating_system : Microsoft Windows XP
model_number : HP Pavilion zv5410us
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : The battery that came with the laptop, gets quite hot. We have been trying to find out if it has been recalled. The numbers that are on the battery are: hp - SPS 346970-001 Date code: 7J0524. Next to that are these numbers: #4 GC86503SPJO-510FP3. It says for use with series PP220 or PP210 family of computer product only. Series Model: HSTNN-IB13. Can you tell us if it has been recalled or not, and where we can find out the information if it has been recalled? Thank you for your help. Preben A. Johansson xprince1@cox.net
trouble_shooting :
setting_changes :
tech_skill : intermediate


not recommended to upgrade battery

Dear Heather,

Thank you for contacting HP Total Care.

I see that you are looking for better performance battery for your HP Pavilion Notebook.

Unfortunately, the battery with your notebook is 8-cell and this is the maximum capacity supported by your Notebook.
There is no upgrade battery compatible with this Notebook.

However, I suggest you some tips to extend the life of the battery.

1· Set the display brightness to the lowest comfortable level (Fn+F1).
2· When working at your desk, connect an external monitor and turn off the internal display (Fn+F5).
3· If you are not using an external monitor, set the Turn off monitor timeouts (for both AC and battery operation) to the shortest comfortable interval.
4. Avoid using a screen saver or other software that prevents the computer from changing to Display-off or Standby mode after a timeout period. If you use a screen saver, enable the option to shut off the display after a time delay.
5· Do not disable Display-off or Standby timeouts.
6· If you are using AC power and have no external monitor attached, put the computer in Standby mode when not in use.

== Recalibration Steps ==

To recalibrate the battery, complete the following steps:

1. Plug in the AC adapter.
2. Allow the battery to charge until the Battery Charge light turns off, showing that the battery is fully charged.
3. After the Battery Charge light turns off, unplug the AC adapter.
4. Turn on or restart your Notebook.

NOTE: Steps 5 through 8 prevent your Notebook from entering Sleep mode. These steps also allow the battery to drain faster.

5. Click Start and then Control Panel.
6. Click the Power Options icon to display the Power Options Properties dialog box.
7. Click the Power Schemes tab and select the Portable/Laptop scheme.
8. From the Running on batteries column:

a. In the Turn off monitor drop-down list, select Never.
b. In the Turn off hard disks drop-down list, select Never.
c. In the System standby drop-down list, select Never.
d. In the System hibernates drop-down list, select Never.

9. Let the battery drain until your Notebook reaches Hibernation and turns off.
10. Plug in the AC adapter and restart your Notebook.
11. Return to the Power Options Properties dialog box, and re-enter your power savings settings to the desired level.

NOTE: Battery charging time will vary based on the initial battery charge, the type of battery, and the activity of your Notebook while charging. Your Notebook's batteries charge much faster if the Notebook is off while charging.


This should resolve the issue. However, if the issue persists get back to me because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.


Sincerely,

James
HP Total Care

Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Sat Jun 18 14:35:15 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion374379
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion ze5570us notebook PC
first_name : Heather
last_name : McCormick
email_address : heather623@hotmail.com
phone_number : 541-231-5149
country_areacode : 11
country : United States of America [US]
problem_area : product information request
purchase_date : Jan/2004
serial_number : CNF3424653
operating_system : Microsoft Windows XP
model_number : DM767A#ABA
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : I was wondering if there is a battery I can get for my notebook that has a longer life then the one it came with?
trouble_shooting :
setting_changes :
tech_skill : intermediate

Recaliberation

Recalibrating the battery simply means recharging the battery to its
maximum capacity and resetting the battery gauge to display the level
of charge accurately. You may notice that the battery gauge does not
correctly display the battery charge level when you first receive your
Notebook or if you have not used your Notebook for a long period of
time. If the battery gauge becomes inaccurate, you must recalibrate
your battery.

To recalibrate the battery, complete the following steps:

1. Plug in the AC adapter.
2. Allow the battery to charge until the Battery Charge light turns
off, showing that the battery is fully charged.
3. After the Battery Charge light turns off, unplug the AC adapter.
4. Turn on or restart your Notebook.

NOTE: Steps 5 through 8 prevent your Notebook from entering Sleep
mode. These steps also allow the battery to drain faster.

5. Click Start and then Control Panel.
6. Click the Power Options icon to display the Power Options
Properties dialog box.
7. Click the Power Schemes tab and select the Portable/Laptop scheme.
8. From the Running on batteries column:

a. In the Turn off monitor drop-down list, select Never.
b. In the Turn off hard disks drop-down list, select Never.
c. In the System standby drop-down list, select Never.
d. In the System hibernates drop-down list, select Never.

9. Let the battery drain until your Notebook reaches Hibernation and
turns off.
10. Plug in the AC adapter and restart your Notebook.
11. Return to the Power Options Properties dialog box, and re-enter
your power savings settings to the desired level.

NOTE: Battery charging time will vary based on the initial
battery charge, the type of battery, and the activity of
your Notebook while charging. Your Notebook's batteries
charge much faster if the Notebook is off while charging.

Bios Model wise

Ø ZT3000-ZX5000-ZV5000-ZD7000 uses F10 key to enter the BIOS setup









ZE4200/ZE5200 /ze 5500
================

1. Restart the notebook.
2. Tap the F2 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.


ZT3000
=======1/3/2005

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, from the File menu, Select "Restore Defaults" and then select "Save changes and Exit"


ZD7000
=======

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"


ZX-ZV5000
===========

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"


DV1000
---------

1.Select the Exit menu.
2.Choose either "Exit Saving Changes" or "Exit Discarding Changes" and then press Enter.
3.When you are prompted to confirm your choice, press F10.

ZE4900
--------
1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.

N series
-------

1. Restart the notebook.
2. Tap the F2 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.




ZE4200/ZE5200
================

1. Restart the notebook.
2. Tap the F2 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.


ZT3000
=======

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, from the File menu, Select "Restore Defaults" and then select "Save changes and Exit"


ZD7000
=======

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"


ZX-ZV5000
===========

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"


ZE4200/ZE5200
================

1. Restart the notebook.
2. Tap the F2 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.


ZT3000
=======

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, from the File menu, Select "Restore Defaults" and then select "Save changes and Exit"


ZD7000
=======

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"


ZX-ZV5000/ze49
===========

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"

BIOS Model wise

Steps to reset BIOS (model wise):

ZD7000:

1. Turn on or restart the notebook.
2. Press the F10 key when the "HP Invent" logo appears on the screen.
3. Under Exit menu, select "Load Setup Defaults."

zt3000:

1. Turn on or restart the notebook.
2. Press the F10 key when the "F10 = ROM Based Setup" message appears on the screen.
3. Under File menu, select the option "Restore Defaults."

zv5000/zx5000:

1. Turn on or restart the computer.
2. Press the F10 key when the Press F10 to enter system utility message is displayed on the HP Invent screen.
3. Under Exit menu, select the option "Load Setup Defaults."
4. Click Enter.

ze4900:

1. Select Start, Turn Off Computer and select the option Restart.
2. When the logo screen appears, press F2 to enter the BIOS Setup utility.
3. Under Exit menu, select the option "Get Defaults Values."

dv1000/ze2000:

1. Turn on or restart the computer.
2. Press the F10 key when the "Press F10 to enter SETUP, F12 to boot from LAN" message is displayed on the screen.
3. Under Exit menu, select the option "Load Setup Defaults."
4. Click Enter.

ze4000/ze5000:

1. Close all applications, then restart the notebook: click Start > Turn Off Computer > Restart. (If necessary, you can press Ctrl+Alt+Del to restart.)
2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3. Under Exit menu, select the option "Get Default Values."

n5400, XE2 or XE3:

1. Restart the computer.
2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3. Under exit menu, select the option "Load Setup Defaults."

zt1000, xz300, xt1500:

1. Restart the notebook.
2. When the HP logo appears, press F2 to enter the BIOS configuration utility.
3. Under Exit menu, select the option "Get Default Values."

BIOS Passwords Removal

FYI




--------------------------------------------------------------------------------

From: Srikanth S. [mailto:srikanths@hyd.brigade.com]
Sent: Thursday, June 23, 2005 11:23 PM
To: HP Pavilion Notebooks Chat
Subject: BIOS Password Removal Kana Script







Team,



Here is the Kana script used by email agents to address customer inquiries on BIOS Password removal which you may not be having handy.

BIOS Password Removal - US_CA (United States and Canada)

If the password has been forgotten or lost, HP has a procedure to allow
you to remove it. This procedure will need to be done by our Customer
Care phone center, as this procedure cannot be completed through
e-mail.



Proof-of-Ownership must be provided for your HP Pavilion Notebook PC.
The following information is needed when calling:



Customer Information:



* Customer (owner) name:
* Who the contact will be (if not the owner):
* Address:
* Phone number:
* Signature (no typed or electronic signatures):
* If the customer is not making the request for password removal,
please provide the following information:

- Date of request:
- Requester's name:
- Requester's address:
- Requester's phone number:
- Requester's signature (no typed or electronic signatures):



HP Pavilion Notebook PC information:



* Model number (ex: Pavilion Notebook XH136):
* PC serial number:
* Place where purchased or acquired (company, store, gift, etc.):
* Proof-of-Ownership (sales receipt, purchase order, etc.), with
the following minimum information:

- Place where purchased:
- Owner's name (if applicable):
- Date of purchase:



Fix Password removal contacts:



Days of Operation: Monday - Friday
Hours of Operation: 8:00 AM - 5:00 PM Mountain Time
Phone: (970) 278-8800, Option 3
Fax: (970) 679-5865




--------------------------------------------------------------------------------



There is a change in the Fix Password removal contact numbers basing upon customer's geographic location. If the customer is from the country other than US or Canada, substitue the Fix Password removal contacts in the above script with the below contact numbers appropriate to their regional support center locations:





BIOS Password Removal_AP (Asia Pacific)



Fix Password removal contacts:



Days of Operation: Monday  Friday
Hours of Operation: 9:00 AM - 5:00 PM Pacific Time
Phone: 65-271-3337
Fax: 65-274-2033


--------------------------------------------------------------------------------


BIOS Password Removal_Australia



Fix Password removal contacts:



For Password Removals in Australia, please contact the authorized HP
dealer or reseller, where the HP Pavilion Notebook PC was purchased.




--------------------------------------------------------------------------------

BIOS Password Removal_EMEA (Europe, Middle East, Africa)


Fix Password removal contacts:



Days of Operation: Monday  Friday
Hours of Operation: 8:30 AM - 6:00 PM (CET)
Phone: ++ 31 20 606 8751 (English)
Fax: (no faxes, customer must call)


--------------------------------------------------------------------------------



BIOS Password Removal_Japan



Fix Password removal contacts:



Days of Operation: Monday  Friday except National holidays
Hours of Operation: 9:00 AM - 12:00 AM, and 13:00 PM - 17:00 PM
Phone: +81-3-3335-8333
Fax: +31-3-3335-8338


--------------------------------------------------------------------------------

BIOS Password Removal_LA (Latin America)



Fix Password removal contacts:



Days of Operation: Monday  Friday
Hours of Operation: 8:30 AM - 13:00 PM and 14:30 PM - 17:00 PM
(USA Central Time = Mexico City Time)



Phone: (525) 258-4523
(525) 258-4531



Fax: (525) 258-4525
(525) 258-4362



Please note that HP consumer e-support is organized on a regional level. Please refer the consumer e-support background process module dividing the entire HP worldwide regional support centers into four regions viz,. North America (NA), Europe, Middle East, Africa (EMEA), Latin America (LA), and Asia Pacific (AP) at the below URL:



http://cced.external.hp.com/adt/processes/email/module_email_background.htm#regional



This is for all agent's information.



Regards,

Srikanth Swarna

Quality - KV Chat







BIOS update not possible ROMPAQ in CD

Dear Fred,

Thank you for writing back.

I see that you would like to burn the BIOS update files on to a CD ROM and then by changing the boot order of the system to CDROM, you would like to update the BIOS.

I regret to inform you that the BIOS update softpack can only be installed from a floppy drive and cannot be copied on to a CD ROM.

Please refer the URL below to download the BIOS update:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=81311&lang=en&cc=us&softwareitem=ob937mu

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

At this time, I recommend you to contact the your nearest HP Authorized Support Provider to flash the BIOS update.

Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider.

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_CAN_SRV

This will take you to the find a US local HP authorized service
provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP
products in the Family box. Select the family in which your
product is located.

4. After Selecting the family of the product you will get a list of
products under the product list.

5. Select your product from the list under the product section and
click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

I apologize for the inconvenience caused and appreciate your patience and cooperation.


Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

CD/DVD

Boot from CD

If this does not resolve the issue, then try to boot the computer using the Windows XP CD that were bundled with your notebook. If the notebook boots using the Windows XP CD, then the problem could be with the Windows XP operating system. If the notebook does not boot, then the driver is bad. So please let us know the result after performing the following steps:

1. Insert the Recovery CD in the drive.
2. Restart the computer.
3. At HP Logo, press Esc key.
4. This will prompt you at one time boot sequence.
5. From the list select the CD/DVD Drive and press Enter.

Burning DVDs

Dear Scott,

Thank you for contacting HP Total Care.

I understand that you want to copy DVDs of Home movies and need information regarding the procedure.

Let me assist you in this regard.

Scott, Your Notebook is shipped with the software Muvee AutoProducer DVD Edition with Burning. You can use the software to Burn DVDs.

Please refer the URL below to create DVD Movies etc,. using Muvee AutoProducer software.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00041414

Note: The help contents in the above URl refer to HP DVD Writer Drives. Please follow the instructions from step 2 onwards.

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

However, You can download and install the Demo version of Arcsoft Showbizz from the URL below and use the software for Burning CDs or DVDs.

http://www.arcsoft.com/support/downloads/downloadview.asp?downloadid=200

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Glad to be of Service,

Have a great Day !!!

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Mon Aug 08 09:17:08 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Scott
last_name : Nelson
email_address : mansrn1@mybluelight.com
phone_number : 302-322-0314
country_areacode : 11
country : United States of America [US]
problem_area : software
purchase_date : Jul/2005
serial_number : (s)cnf5232p5m
operating_system : Microsoft Windows XP
model_number :
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : I want to copy some dvd's of home movies.I can't find any information on how to do this in any help menus.Where is this located? The salesperson told me this would work fine.
trouble_shooting :
setting_changes :
tech_skill : intermediate

Cannot Open the Tray

Manually eject the CD/DVD drive

If the door still does not open, follow these steps:

1. Ensure that the notebook is turned off.
2. Unplug the PC from the power outlet and remove the battery.
3. Locate the manual release hole in the CD Writer faceplate.
This is a small hole under the door that is a little bigger
than the diameter of a paper clip. The location of the manual
eject hole will vary.
4. Insert a straightened paperclip into the manual release hole
until resistance is felt.
5. Once the resistance is felt, keep pushing the paper clip until
the drawer comes out about a quarter of an inch.
You can refer to the below image:
http://img53.echo.cx/my.php?image=cddvdeject8vo.png

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

6. Remove the paper clip and gently pull out the drawer until the
disc is accessible.
7. Remove any CD present and turn on the computer by pressing the power
button.

CD DVD All Info

FYI

-----Original Message-----
From: Mohammed Amer Ahmed [mailto:amera@hyd.brigade.com]
Sent: Monday, June 27, 2005 10:32 PM
To: Pavilionemail; Pavilionchat
Subject: All Info about HP DVD Writer



Hi Team,



I would like to provide some web sites which provides information about all the DVD Writers, Double Layer Media, and How it works.



The below web site has all the DVD Writers.



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=npg40846



The below web site provides FAQs about DVD+R DL (Double Layer) Media.



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00214046&lc=en



The below web site provides information about How Double-Layer DVD+R Media works.



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00248398



Hope, this help us in our processing.



Regards,

Amer Ahmed

Technical Support

HP Pavilion Notebooks.

CD DVD cannot recognize

Reset The BIOS:
================
First we ensure that CD/DVD drive is detected by system BIOS, we simply reset the BIOS, while will detect all the drives attached to system.

To reset the computer to its default BIOS settings, perform the following steps:

1. Restart the computer.
2. Press F10 key during Startup.
3. Select English for language.
4. Select "Set Defaults and Exit."

The BIOS of the computer will be set to default.

When an incorrect CD-ROM device driver is installed, the CD-ROM drive,
the DVD-ROM drive, or CD-ROM R/W drive may not appear in the My
Computer window. Question marks may also appear on the devices that
are listed under CD-ROM drives in Device Manager. You can resolve the
problem by backing up the registry and then deleting UpperFilter and
LowerFilter registry keys, and by replacing the existing device
drivers.

=== Backing Up Registry and Registry Key ===

CAUTION: The registry contains critical information and a
registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system. Do not double-click the
Backup.reg file on the desktop unless you intend to undo
the changes you are making to the registry.

1. Click Start and select Run.
2. Type Regedit in the Open field and click OK.
3. Click "File" in the menu.
4. Click "Export" from the drop-down menu.
5. Click the down arrow beside "Save In" and select Local Disk(C:).
6. Type Backup.reg in the File Name field.
7. Click Save.

=== Deleting UpperFilter and LowerFilter Registry Keys ===

1. Click Start and click Run.
2. In the Open box, type regedit and click OK.
3. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.
4. Click the plus (+) sign beside System.
5. Click the plus (+) sign beside Current Control Set.
6. Click the plus (+) sign beside Control.
7. Click the plus (+) sign beside Class.
8. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.
9. On the File menu, click Export.
10. In the File name box, type savedkey and click Save. It is better
to save the "savedkey" to the desktop.
11. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
12. When you are prompted to confirm the deletion, click Yes.

NOTE: If this data type is missing, continue to the next
method.

13. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
14. When you are prompted to confirm the deletion, click Yes.
15. Quit the Registry Editor and restart the computer.

=== Replace Existing Driver ===

1. Click Start and select Control Panel.
2. Double-click the system icon. If the System icon is not found
directly under Control Panel, click the Performance and Maintenance
icon and then click the System icon.
3. The System properties Window opens. You can open the System
Properties window directly by pressing the Windows key and
Pause/Break key simultaneously.
4. Click the Hardware tab and then click the Device Manager button.
5. Click the plus (+) sign next to the DVD/CD-ROM drives Device.
6. Right-click the driver listed under this Category and select
Uninstall. In the Confirm Device Removal dialog box, click OK.
7. Repeat step 6 until all entries under the device category are
deleted.
8. Restart the computer.

Windows will automatically detect and install the drivers for the device on restart.

NOTE: If the system prompts for the Windows XP CD,
specify the location as
C:\Windows\i386 or C:\Windows\i386\drivercache.

Upon the completion of these steps, the hardware device should function normally.

CDRW not detected

(1)
reinstall CD/DVD drivers from Device Manager. Perform the steps given below reinstall CD/DVD drive:

1. Right-click My Computer and select Properties.
2. Select the Hardware tab.
3. Click the Device Manager.
4. Click the "+" sign next to CDROM.
5. Click the first device listed under CDROM to highlight it.
6. Click Remove to remove the CD-ROM device driver.
7. Click OK for confirmation.
8. Repeat steps 4 through 7 to remove all CD/DVD device drivers.
9. Close the System Properties box.
10. Restart the computer by clicking Start, Shut down, Restart, and then OK.

On next startup Windows XP will reinstall new set of device drivers.

Reinstallation of the CD drive should resolve the issue.

If issue persists, download and run a fix from the following URL:

http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs

Download XP_CD-DVD-Fix.zip and save this file to your hard drive.
Navigate to where you saved it and double click the file to extract the
contents. Locate the EXE file you extracted and double click it. A
confirmation dialog will appear when the script is done. You may need
to reboot for the change to take effect.

If the above softpaq does not work then use the following which has helped in many cases.

www.aumha.org/downloads/cdgone.zip

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site

This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.





(2)


If the CD-ROM drive works properly in MS-DOS and not in Windows, it
may be caused by any of the following reasons:

* Corrupt or bad drivers:

The CD-ROM drive may be corrupt or not installed properly. Follow these
steps to check the CD-ROM drivers:

1. Click Start and then click Settings.
2. Click Control Panel.
3. Double-click System and then click the Device Manager tab.
4. Check if the CD-ROM has a yellow exclamation mark or a red X.
5. Right-click the CD-ROM drive and click Remove.
6. Restart the computer.

Windows will detect and install the CD-ROM drive.

* MSCDEX Driver Loads at Startup:

MSCDEX is used to enable the CD-ROM drive to work in DOS. Remove a line
in the Autoexec.bat file that loads the CD-ROM drive during the system
startup procedure. The following steps can be used to remove the MSCDEX
driver from startup:

1. Click Start and then click Run.
2. In the Open box, type notepad and click OK.
2. From the menu bar select File and Open.
3. Type the following in the File name field: C:\autoexec.bat and
press Enter. This will load the Autoexec.bat file.
4. Locate the line starting with MSCDEX.EXE and add REM to the start
of the line.
5. Select Save from the File menu and Exit.
6. Restart the computer.

* Computer Virus:

To check if your system is infected with a virus, follow these steps:

1. Right-click My Computer icon on the Desktop and then click
Properties.
2. Click Performance tab in System Properties.
3. Under Performance status, check if File System, Virtual Memory, and
PC Cards (PCMCIA) read 32-bit, and that they do not read as DOS
compatibility mode. If it says MBR modified, it is probably a
virus.

The CD-ROM should now work in Windows.








(3)

if the issue still persist please get back to me

I recommend you follow these steps to determine the model of the drive being used:

1) Click Start> Control Panel.
2) Double Click the System Icon
3) Click the Hardware Tab
4) Click the Device Manager Button
5) Click the (+) next to DVD/CD-ROM Drives

Provide the items listed over here.


Errors

You can resolve the problem by backing up the registry and then deleting UpperFilter and
LowerFilter registry keys, and by replacing the existing device
drivers.

=== Backing Up Registry and Registry Key ===

CAUTION: The registry contains critical information and a
registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system. Do not double-click the
Backup.reg file on the desktop unless you intend to undo
the changes you are making to the registry.

1. Click Start and select Run.
2. Type Regedit in the Open field and click OK.
3. Click "File" in the menu.
4. Click "Export" from the drop-down menu.
5. Click the down arrow beside "Save In" and select Local Disk(C:).
6. Type Backup.reg in the File Name field.
7. Click Save.

=== Deleting UpperFilter and LowerFilter Registry Keys ===

1. Click Start and click Run.
2. In the Open box, type regedit and click OK.
3. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.
4. Click the plus (+) sign beside System.
5. Click the plus (+) sign beside Current Control Set.
6. Click the plus (+) sign beside Control.
7. Click the plus (+) sign beside Class.
8. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.
9. On the File menu, click Export.
10. In the File name box, type savedkey and click Save. It is better
to save the "savedkey" to the desktop.
11. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
12. When you are prompted to confirm the deletion, click Yes.

NOTE: If this data type is missing, continue to the next
method.

13. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
14. When you are prompted to confirm the deletion, click Yes.
15. Quit the Registry Editor and restart the computer.

=== Replace Existing Driver ===

1. Click Start and click Control Panel.
2. If Control Panel is in Category view, click Performance and
Maintenance and click System. If Control Panel is in Classic view,
double-click System.
3. On the Hardware tab, click Device Manager.
4. Double-click DVD\CDROM devices and Click the drive next to it.
5. On the Action menu, click Uninstall.
6. When you are prompted to confirm the removal, click OK.
7. Repeat steps 4 and 5 for all other drives.
8. On the Action menu, click Scan for hardware changes.


Model

I recommend you follow these steps to determine the model of the
drive
being used:

1) Click Start Control Panel.
2) Double Click the System Icon
3) Click the Hardware Tab
4) Click the Device Manager Button
5) Click the (+) next to DVD/CD-ROM Drives

Provide the items listed over here.

start computer from CD

Hello Dick,

Thank you for writing back.

From your response, I understand that you would like to know information about starting the notebook from CD-ROM drive.

This can be done by changing boot order. To do so, you can follow any one of the following method:

Method I:

1. Insert the CD in the CD drive.
2. Restart the system.
3. Click Esc key, when HP logo appears.
4. Select CD-ROM drive and click Enter.

Method II:

1. Turn on or restart the notebook.
2. Press the F10 key when the "HP Invent" logo appears on the screen.
3. Under advanced tab, select Boot. Here, select CD-ROM for changing the system boot order.
4. Press F10 to save changes and Exit.

This should allow your notebook to boot from CD-ROM.

Further, you follow second process then it would alway try to boot from CD-ROM. To avoid this, you need to reset BIOS. To do so, follow these steps:

1. Turn on or restart the notebook.
2. Press the F10 key when the "HP Invent" logo appears on the screen.
3. Under Exit menu, select "Load Setup Defaults."

NOTE: This will boot the notebook from Hard drive.

The information I have provided should answer your question. If you
have further questions, please reply to this message. We will be happy
to assist you further.

Sincerely,

Simon
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

Remo,

Thanks for your follow-up instruction.

How do I configure the computer to start from the CD-ROM drive? I think I
understand the other eight enumerated steps. Dick

uninstall reinstall, Dougknox

To uninstall the CD Drive drivers, follow these steps:

1. Right Click on My computer and click on properties.
2. Go to Hardware tab and Press on Device Manager.
3. All Devices will be listed, click on the + button left to the DVD/CD-ROM drives.
4. Right-click the Device listed under this Category and select
Uninstall. In the Confirm Device Removal dialog box, click OK.
5. Repeat 'step 6' until all entries under the device category are
deleted.
6. Restart the computer.

Windows will automatically detect and install the drivers for the Keyboard on restart.

After performing the above steps, download a patch from the below Web Site and install it:
http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs

Display

Description
The notebook display may flicker or a single pixel may not light on the LCD. You may not be able to use Internet Explorer in full screen view.

Solution
Download and install the latest version (F.22) of BIOS in the form of SoftPaq SP29952 using the links below.


SP29952 Description

SP29952 Download

Affected Notebook Models:

Compaq Presario X6000 Notebook PC Series
HP Compaq Business Notebook nx9600
HP Pavilion zd8000 Notebook PC Series

6 pixels

With reference to your inquiry, let me inform you that most Thin Film Transistor (TFT) displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark
spots. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays may have a small number of cosmetic imperfections and still conform to HP's cosmetic quality specifications, including the following:

* No more than 6 pixels remain on (always one color, such as white,
red, green, or blue dots).

* No more than 6 pixels remain off (always dark or burnt).

* No more than a total of 8 pixels stuck on or off.

For more information on the Pavilion Notebook PCs - LCD Panel Defects and Replacement Requirements, please visit the following Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=ye&docname=c00035844

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

Please compare the extent of the defect on the notebook with the information provided at the above listed Web site and let us know of the same. If the defect conforms to the replacement requirements, then we would go ahead and schedule a mail-in repair for the notebook to get the problem fixed. However, if the defects do not conform to the criteria for repairing/replacing the LCD, then the LCD panel would not be repaired/replaced.

6 pixels

With reference to your inquiry, let me inform you that most Thin Film Transistor (TFT) displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under
varying display conditions, and can appear as bright, dim, or dark
spots. HP does not warrant that the displays will be free of cosmetic
imperfections. TFT displays may have a small number of cosmetic
imperfections and still conform to HP's cosmetic quality
specifications, including the following:

* No more than 6 pixels remain on (always one color, such as white,
red, green, or blue dots).

* No more than 6 pixels remain off (always dark).

* No more than a total of 8 pixels stuck on or off.

For more information on the Pavilion and Presario Notebook PCs - LCD Panel
Defects and Replacement Requirements, please visit the following Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=ye&docname=c00035844


NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

Please compare the extent of the defect on the notebook with the
information provided at the Web site mentioned above and let us know
of the same. If the defect conforms to the replacement requirements, then
we would go ahead and schedule a mail-in repair for the notebook to get
the problem fixed. However, if the defects do not conform to the criteria
for repairing/replacing the LCD, then the LCD panel would not be repaired/replaced.

Clear type in XP

Better Screen Resolution with ClearType

http://www.microsoft.com/windowsxp/using/setup/learnmore/cleartype.mspx

Display Dull

The display of the LCD may go dull due to the following reasons:

* Incorrect battery settings or power Management settings.
* If the External display is enabled.
* A physical hardware issue.

To fix this problem, I recommend you perform the following steps:

First, try doing power drain. To do this, remove the battery and disconnect the laptop from the AC power source. Press and hold the power button for complete 1 minute to drain out the power from the computer components. Restart the computer after putting the battery in.

If the LCD still does not display the contents, reset the computer. A reset recess is available on certain Pavilion notebooks and can be found on the left side of the computer, underneath the PC card eject buttons or on the bottom surface of the computer. If the computer has a reset switch, insert a pin or straightened paper clip into the recess.

With the external monitor connected, try resetting the BIOS:

1. Turn on or restart the notebook.
2. Press the F10 key when the "HP Invent" logo appears on the screen.
3. Under Exit menu, select "Load Setup Defaults."

If the problem persists, then proceed with reinstall Power Management with the external monitor connect to your laptop.

To reinstall Power Management, take the following steps:

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside System devices.
5. Select ACPI Power Button.
6. Right-click the device and select Uninstall.
7. Restart the system.

If the problem persists, then press the Fn+F5 or Fn+F4 toggle key combination to make sure the display is still going to the LCD. At times you may need to press this key twice or trice to enable the Internal display.

If nothing resolve, then the problem is most likely a hardware related issue.

display issue links !!!!!!!!!

Here is some more related information to the LCD Panel Defect Specifications - Warranty Replacement Criteria :

HP Notebook PCs - About LCD Panel Defects and Terminology



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00035844&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN



HP Notebook PCs - Reports LCD Panel As An 'Unknown Monitor'



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bpb50108&cc=us&lc=en&dlc=en&dlc=en&lang=en



HP and Compaq LCD Flat Panel Displays - HP Pixel Policy



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00288895&cc=us&lc=en&dlc=en&dlc=en&lang=en

display on the TV would just flash

Hi,

I had a customer who was experiencing an issue connecting to a TV via the composite video port on a XC1000 All-in-one media cable. The display adapter on the notebook was a Nvidia Geforce. The display on the TV would just flash when the connections are made and then remain blank. If he used the s-video port on the XC1000 the display on TV was fine. Composite video ports are present only on xc1000 or on expansion base (xb2000) but not on the notebook.

Customer himself found a solution to his issue. Here it is:

1. Right-click on an empty area on the desktop and choose Properties.
2. Click the Settings tab and click the Advanced button.
3. Click the GeForce4 440 Go (64M) tab.
4. In the left menu, click the nView Display Mode.
5. Click the Device Settings button and click Select an Output Device.
6. Click TV radio button and from the drop down menu choose Composite or Auto-select. (default is s-video)
7. Click OK

Hope this helps!

Regards,
Harish G
KV Email


___________________________________________________________________________________________
CONFIDENTIALITY
The information transmitted herein is intended only for the addressee and may contain confidential, proprietary and/or privileged material. Any unauthorized review, distribution or other use of or the taking of any action in reliance upon this information is prohibited. If you receive this email in error, please contact the sender and delete or destroy this message and all copies.

Display settings ATI

Dear Richard,

Thank you for contacting HP Total Care.

I understand that you would like to use 1024 x 768 resolution and do not want the image to be stretched. I see that you want to change the wide aspect ratio to keep the image from stretching @ 1024 x 768.

I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you with this matter. Customer service and satisfaction are at the top of our corporate goals, and we are constantly striving to provide the best customer service possible. I would eagerly wait for the response from your end. You can revert back to us any time. We work here to help our patrons 24/7. Assuring you of our best services always.

Let me assist you in this regard.

Please follow the steps below to resolve the issue.

Settings Display properties:

1. Right click on desktop
2. select properties.
3. Select settings.
4. click Advanced.
5. Select display tab.
6. click on panel
7. Check Scale Image to panel size.
8. Press OK and OK

After performing the above option, please try Changing the resolutions:

Try changing resolution to 1024*768 in display settings.

This may resolve the issue.

However, if the issue still persist, Please get back to me with the observations and results because it is important that I resolve your issue in a timely manner.

Completely satisfying customers is our top priority. We appreciate you giving us the opportunity to provide you with superior customer service.

Glad to be of Service,

Have a great Day !!!

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

does not come from standby or Hibernation

http://h20000.www2.hp.com/bizsupport/search/search.jsp?locale=en_US&tx=standby%20screen


Flicker

Dear George,

Thank you for contacting HP Total Care.

From your message, I understand that the monitor flickers. Most of the times, LCD screen flickers due to corrupt display drivers. This issue can be resolved by reinstalling the display drivers. Let, me provide you further assistance to troubleshoot the issue.

Reinstalling the display drivers to isolate the issue.

To do this, follow these steps:

1. Click Start, and right-click on My Computer.
2. Select Properties. The System Properties window appears.
3. Click the Hardware tab and then the Device Manager button.
4. Make sure you are viewing the devices by Type.
5. Click the plus sign (+) next to Display adapters and select the
display adapter that appears below it.
6. Click Action on the menu bar and select Uninstall. A confirmation
message appears.
7. Click OK. You will be prompted to restart your computer for the
changes to take effect.
8. Click Yes. As the computer restarts it will reinstall the display
adapter through Plug and Play.

Windows will detect and reinstall the display drivers on restarting the computer.

If the issue is unresolved, then install the display drivers that are available from the following URL:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&lang=en&cc=us&os=228&product=438702&dlc=en&softwareitem=ob-30788-1

-or-

ftp://ftp.hp.com/pub/softlib/software5/COL10487/ob-30788-1/SP30308.exe

NOTE: Copy and paste the entire web link in a new Internet Explorer Window.

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

This should resolve the issue.

If issue still persists, then there may be some other reasons like:

* Incorrect battery settings or power Management settings.
* If the External display is enabled.
* A physical hardware issue.

To fix this problem, I recommend you perform the following steps:

First, try doing power drain. To do this, remove the battery and disconnect the laptop from the AC power source. Press and hold the power button for complete 1 minute to drain out the power from the computer components. Restart the computer after putting the battery in.

If the LCD still does not display the contents, With the external monitor connected, try resetting the BIOS:

1. Click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press F10 to enter BIOS Setup.
3. Using the arrow keys, navigate to exit menu and then select Restore Defaults/load setup defaults/get defaults. Then save and exit.

If the problem persists, then proceed with reinstall Power Management with the external monitor connect to your laptop.

To reinstall Power Management, take the following steps:

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside System devices.
5. Select ACPI Power Button.
6. Right-click the device and select Uninstall.
7. Restart the system.

If the problem persists, then press the Fn+F4 or Fn+F5 toggle key combination to make sure the display is still going to the LCD. At times you may need to press this key twice or trice to enable the Internal display.

However, If the issue still persist, It may be a hardware issue. I see that you contacted the HP US support. As the issue is with the hardware I suggest you to contact the HP Support in United Kingdom for further assistance. Here I am providing you with the details how you can contact the UK support.

Please visit the following link to get the details:

http://welcome.hp.com/country/uk/en/contact_us.html

If you need additional help, please reply to this e-mail.

I take great pleasure in helping an esteemed customer like you.

However, You can always get back to us for further support regarding software issues. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Tue Aug 09 09:28:59 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion438702
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : Pavilion NB ze4906EA
first_name : george
last_name : russell
email_address : georgedrussell@aol.com
phone_number : 01505844985
country_areacode : 4444
country : United Kingdom [GB]
problem_area : monitor/video
purchase_date : Dec/2004
serial_number : cnf4462pcd
operating_system : Microsoft Windows XP
model_number : pavilion ze4906ea
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : the monitor has started to flicker. doesn't matter if you move the screen or not. tried it with it open to many positions. as if the lights in the monitor or there power suppy is tring to fail.
trouble_shooting :
setting_changes :
tech_skill : intermediate



Hinges

http://www.laptopking.com/searhbrandresults.asp?brand=hp

Horizontal strech

Dear Lynn,

Thank you for contacting HP Total Care.

I understand that are getting the distortion (Horizontal strech) on Widescreen of display.

At this time I suggest you to perform the options below:

== Changing the resolutions:

Try changing resolutions
a. 800*600
b. 1024*768

== Settings Display properties:

1. Right click on desktop
2. select properties.
3. Select settings.
4. click Advanced.
5. Select display tab.
6. click on panel
7. Uncheck Scale Image to panel size.

This may resolve the issue.

However, You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Mon Jul 25 10:59:20 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Lynn
last_name : Knapp
email_address : k7iko@arrl.net
phone_number : 307 587 5888
country_areacode : 11
country : United States of America [US]
problem_area : monitor/video
purchase_date : Jan/2005
serial_number : PF119UAR#ABA
operating_system : Microsoft Windows XP
model_number : 2CA4230C2W
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : Is there a way to resize the display to prevent the distortion (horizontal stretch)created by the widescreen?
It is very problematic with graphics and other software.
trouble_shooting :
setting_changes :
tech_skill : intermediate

Pixel shader

Hi Team,
I would like to provide some information regarding Pixel shader Technology. This Pixel shader technology comes under Graphic cards. Mof the times this feature will not be available with the Graphic Cards. This is a Hardware component of the Graphic Card and will not come with any Driver update.
Most of our (Pavilion as well as Compaq) notebooks shipped along with the Graphic Cards that do not support these features. The Graphic card installed in your notebook is NVIDIA GeForce 4 440 Go with 64MB DDR.
Again there are two versions of Pixel Shader, 1.x and 2.x, 2.x is backword compatible however cards with 1.x can not support 2.x
Visit the following NVidia Graphic Card web site.
<http://nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/std_alp.php>
Visit the following Intel web site which explains about Intel Graphic card which support for Pixel shader which doesn't.
<http://www.intel.com/support/graphics/sb/cs-014257.htm>
I'm sure many of us know about this technology. Who ever is familiar with this please ignore the email.

Pixel shader 1

Hi All,

I would like to reshare the mail that I have sent on 12th Apr 2005 on the same features.

Also I am here with providing a link which will give us the little information about few graphic cards and their Pixel and Vertex Shredder versions.

http://www.rojakpot.com/default.aspx?location=3&var1=98&var2=0

----- Original Message follows -----
From: Naresh DVL
To: HP Pavilion Notebooks
Cc: Bency P ; Annam Srinivas
Sent: Tuesday, April 12, 2005 10:33 AM
Subject: Game Issues

Hi All,

Computer Game related issues are mot common to us. Customer complain that they are unable to play the game or game is choppy, freezing or giving any error. What I have seen from the trouble shooting is, most of the times we address it as a Operating System issue relating to virtual memory or Graphical Memory and also Graphic Driver, Direct X and Active X.

Actually in most of the cases, the games are having the issues with Graphic Cards itself. Let me explain, most of the recent Games are developed with the Pixel Shader and Vertex Shader technologies. Most of the times this feature will not be available with the Graphic Cards. This is a Hardware component of the Graphic Card and will not come with any Driver update.

Most of our (Pavilion as well as Compaq) notebooks shipped along with the Graphic Cards that do not support these features.

Ex:
Graphic Cards : ATi U1 320/340M, nVidia GeForce 4 440
Games : Medel of Honor Pacific Assault, Tiger Woods PGA Tour 2005.

Again there are two versions of Pixel Shader, 1.x and 2.x, 2.x is backword compatible however cards with 1.x can not support 2.x

For more information and Trouble shooting gaming issues, please visit the following sites depending up on the Graphic Card.

nVidia :

http://nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/std_alp.php

ATi :

https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge

In this page from the left hand menu, navigate to ATI Customer Care > Solve a Problem > Display > Games >

Note : Your first point of Contact should always be our knowledge base for the known issues. And if in that if you won't find a specific solution, then use these links. Again, do not forget to check game requirements.

Note : None of the games will give information directly as this game requires Pixel Shader or Vertex Shader. Use our Best friend, i.e www.google.com

Regards
Naresh DVL
2126

----- End of original Message -----

Regards

Naresh DVL
KV Chat Lead
Brigade.
----- Original Message -----
From: Mohammed Amer Ahmed
To: hppavilionnotebooks@brigade.com ; Pavilionchat
Sent: Wednesday, June 22, 2005 5:32 AM
Subject: Pixel Shader and Vertex Shader technologies


Hi Team,

I would like to provide some information regarding Pixel shader Technology. This Pixel shader technology comes under Graphic cards. Mof the times this feature will not be available with the Graphic Cards. This is a Hardware component of the Graphic Card and will not come with any Driver update.

Most of our (Pavilion as well as Compaq) notebooks shipped along with the Graphic Cards that do not support these features. The Graphic card installed in your notebook is NVIDIA GeForce 4 440 Go with 64MB DDR.

Again there are two versions of Pixel Shader, 1.x and 2.x, 2.x is backword compatible however cards with 1.x can not support 2.x

Visit the following NVidia Graphic Card web site.


http://nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/std_alp.php

Visit the following Intel web site which explains about Intel Graphic card which support for Pixel shader which doesn't.


http://www.intel.com/support/graphics/sb/cs-014257.htm

I'm sure many of us know about this technology. Who ever is familiar with this please ignore the email.

Regards,

Amer Ahmed
Technical Support
HP Pavilion Notebook



Primary ATI

******* To enable the video overlay on the LCD or External monitor/CRT *******

1.Right click the desktop wall paper and select properties.
2.Click the settings tab
3.Go to ATI Display Page under Advanced Display Properties and assign the device to “Primary” by pushing down the button on the left underneath the device bitmap. This device will now be the primary display to display the multimedia file/DVD.

If the issue persists try these steps, change the resolution settings and follow these steps:


1.Right click the desktop wall paper and select properties.
2.Click the settings tab
3. In display drop down list select the second option
4. Click the check box use this display as primery
Note: this option will be available only after connecting the projector.
5. click apply and click OK.

Testing with PC DOcter

Testing the Hard Drive Using PC Doctor---c00041380 3j

PC Doctor is a software tool for diagnosing the computer for possible
problems. PC Doctor helps troubleshoot problems, it does not resolve
problems or tell you exactly what is wrong.

NOTE: Before performing any of the tests below make sure that you
restart the computer, log on with administrative privileges
(most home computers are already set with administrative
privileges), and close all programs, especially virus
scanners. I recommend you print the information below.
You can refer to the printout after the computer is
restarted or when an Internet connection is not available.
You should also restart the computer when you are finished
using PC Doctor.

Use one of the following methods to start PC Doctor:

* Click Start, All Programs, Hewlett-Packard, HP Pavilion PC Tools,
and then PC Doctor for Windows XP.

* Click Start, Run, type pcdrw32 into the Open field, and click OK.

* Click Start, PC Help & Tools, and then click PC Doctor.

Once PC Doctor starts, a window opens with a categorized listing of
various computer-related items: Audio, Communications, System Test,
System Information, Results, etc.

Use the storage device tests below to test for a storage devices
with ability to write and retain data. The Disk Cleanup and Disk
Defragmenter software tools are also conveniently located on the
Storage screen.

* Use Disk Cleanup on hard drives that are experiencing out of disk
space errors.

* Use Disk Defragmenter on hard drives that take a little longer than
usual to open programs.

NOTE: Storage items that are having problems may not appear in
the list of items or in Windows. Optical drives (CD-ROM
and DVD drives) and hard drives that are not connected or
jumpered properly do not show up in Windows, PC Doctor, or
in the BIOS.

Test the hard drives on your computer from the PC Doctor Storage
window.

To test a hard drive, double-click the icon for the hard drive that you
want to test. The name of each hard drive or non-hidden hard drive
partition is listed under the Hard Drive icon.

You will have the option of performing a short or long test. The short
test tests the Smart status and performs a linear seek test. The long
test performs the same tests as the short but adds more seek tests, a
write test, and a surface scan. The long test also takes a
considerable amount of time to complete.

If any of the tests fail, it is a good idea to back up important data
as soon as possible. A Smart failure is a good indication that the
hard drive is wearing out and should be replaced as soon as possible.
Seek, write, and surface failures may be the cause of bad areas on the
hard drive. You can isolate these "bad areas" and extend the life of
the drive by running ScanDisk with the fix or repair option
(chkdsk /r in XP) followed by Disk Defragmenter.

=== System reports ===

System Information displays the system information.

NOTE: For more system information that is not included in the
report, use Microsoft's System Information tool by clicking
Start, (All) Programs, Accessories, System Tools, and then
System Information.

Please reply with the results of the PC Doctor test so that, we can
help you troubleshoot further, to completely resolve the issue.

Floppy

Graphics Intel

HDD

Dear Librado,

Thank you for contacting HP Total Care.

I see that your current hard drive capacity is 30gb and you would like to upgrade the hard drive in your Pavilion ze4427w Notebook.


I'm sorry to inform you that the maximum harddrive that is supported by ze4427w notebook is 30gb, as tested by HP. However you may contact your nearest HP Authorized Service provider, they will check with harddrives with different capacities which are compatible with the ze4427w notebook.

Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider:

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service
provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP
products in the Family box. Select the family in which your
product is located.

4. After Selecting the family of the product you will get a list of
products under the product list.

5. Select your product from the list under the product section and
click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code
within your local area.


Please do feel free to get back to us should you need further assistance. We will be available here round the clock and will be happy to assist you further.


You may receive an e-mail Support Survey in your e-mail and we would appreciate your feedback on your e-mail Support experience. We are committed in providing quality support for your HP products.

Please visit our Owner Services Web site for details on keeping your HP up and running.

http://www.hp.com/home/ownerservices

Sincerely,

Philip
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Fri Jun 17 08:04:14 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Librado
last_name : Galvan Jr
email_address : lgalvan76@excite.com
phone_number : 9563245050
country_areacode : 11
country : United States of America [US]
problem_area : hardware
purchase_date : Jan/2003
serial_number : cnf33023ty
operating_system : Microsoft Windows XP
model_number : dk583a
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : I am looking for information on upgrading my hard drive. I want to know what the maximum capacity would be. I have a 30gb hard drive. Thank you
trouble_shooting :
setting_changes :
tech_skill : advanced



Backup

I would like to share with you some information regarding the issue. The hard drive case will connect to any USB port. You can use this hard drive case and backup the data on any other laptop or desktop either at home or at office or any other friends place without opening the system.

Please refer the URL below for purchasing the Hard Drive Case to USB connectors:

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

http://www.compusa.com/products/product_info.asp?product_code=50318343&pfp=BROWSE

http://www.directron.com/kh200ubk.html

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

The above URL(s) may help you to resolve the issue.

HDD bios canot recognize

This issue can be caused due to incorrect BIOS settings or due to missing or corrupted files on the hard drive. To resolve this, please perform the following steps:

1. Disconnect any external devices (if any) connected to the notebook such as PCMCIA cards, USB devices or Expansion Base.
2. Next, try doing power drain by taking out the battery and disconnect the laptop from the AC power source & keep holding down the power button for complete 1 minute to drain out the power from the computer components. Restart the computer after putting the battery in.

3. Now reset the BIOS to factory settings:

1. Click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press F2 to enter BIOS Setup.
3. Using the arrow keys navigate to exit menu and then select Load Setup Defaults. Then Select Exit saving changes

If the problem persists, then use the Recovery/Quick Restore CDs to reinstall Windows XP. To do this please perform the following steps:

CAUTION: This procedure formats the hard drive and erases all data on the drive. After performing these steps, applications will need to be reinstalled. Back up all data from the hard drive as all data will be deleted from the drive during the process. Do not interrupt the following process or unplug the AC adapter until the
process is complete.

1. Connect the AC adapter to the Notebook.
2. Insert the Recovery/Quick Restore CD (Disc 1) into the CD or DVD drive.
3. Turn on or restart the Notebook. To restart the Notebook, click Start, Turn Off Computer, and then Restart.
4. When the HP logo appears, press the ESC key to display the Boot
menu.
5. Use the arrow keys to select the CD or DVD drive as the boot
device, and then press ENTER.
6. When the Recovery/Quick Restore CD dialog box appears, follow the displayed instructions.
7. When prompted to restart the computer, press and hold the CTRL + ALT + DELETE keys and follow any instructions that appear.

If nothing resolves the issue, then it could be due to the hard drive itself and it may need to be replaced.

HDD Failure OOW

Dear John,

Thank you for contacting HP Total Care.

I am sorry to see that your Hard Drive has failed. As this is an Hardware issue and your Notebook is out of warranty I recommend you to follow the steps below:

The hard drive may fail due to any of the following reasons:

1. The drive does not spin
2. The hard disk head has crashed onto the platter

You can check whether the hard drive is spinning by following these
steps:

1. Ensure that the computer is switched on.
2. Remove the computer's outer case.
3. Locate the hard drive.
4. Place your hand on the side that does not have any components and check whether you feel the spinning of the hard drive platter. The absence of small vibrations or a slight whine indicates a hard drive failure.

To check whether the hard disk head has crashed onto the platter, listen for unusual and periodic sounds from drive such as a grinding noise.

If you still suspect it as a hard drive failure, I recommend that you take your computer to HP Authorized Support Provider for physical verification and repair.

HP has a network of Authorized Support Providers for sales and repairs. You can find the nearest HP Authorized Support Provider within the United States.

Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider:

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service
provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP
products in the Family box. Select the family in which your
product is located.

4. After Selecting the family of the product you will get a list of
products under the product list.

5. Select your product from the list under the product section and
click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

If you have further questions, please reply to this message and we will be happy to help you.


Sincerely,

James
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Wed Jun 22 08:42:11 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : John
last_name : Baris
email_address : johannes.baris@yale.edu
phone_number : 203-432-5755
country_areacode : 11
country : United States of America [US]
problem_area : hard drive/storage devices
purchase_date : May/2004
serial_number : cnf4120p8f
operating_system : Microsoft Windows XP
model_number :
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : hard drive failure, is this model still under warrantee
trouble_shooting :
setting_changes :
tech_skill : advanced

HDD not detecting

Perform the following steps to isolate the issue:

1. Turn on the computer.
2. At the first screen press the F8 key repeatedly, every half of a
second, until the Windows Advanced Options menu appears.
3. Press the Down Arrow key until Safe mode-Command Prompt Only is
highlighted.
4. Press ENTER and continue through any informational screens that
pop up.
5. When the command window appears, type: C:
6. From the C:\> prompt type:

cd c:\windows\system32\restore

7. Press ENTER, and then type: rstrui
8. Press ENTER. The System Restore screen appears.
9. On the Welcome to System Restore window, select "Restore my
computer to an earlier time", and then click Next.
10. On the Select a Restore Point window, click a date and a restore
point, and then click Next.
11. Click OK when a pop-up window about closing programs appears.
12. When the Confirm Restore Point Selection window appears, click
Next.
13. The computer should shut down and turn back on automatically after
the restoration completes.
14. When the Restoration Complete window appears, click OK.

Windows XP should now start normally.




Give Manuals

HDD self test

Try the option of Hard Drive Self Test:

1.Power on the Notebook.
2.Press <<<<<< F2 or F10 >>>>>to enter into BIOS
3.Select Tools
4.Select Hard Drive self test
5.Perform both the Long and Short tests.

This will let you know the status of your Hard Drive.

IR

Dear Christopher,

Thank you for contacting HP Total Care.

From your message, I understand that you wish know the presence of Bluetooth and Infrared port on your notebook. Let, me provide you further assistance in this regards.

Christopher, I have checked the specification of your notebook and came to know that your notebook Pavilion dv1156cl has a Consumer Infrared port and Bluetooth. Consumer Infrared port is used for playing Quickplay with remote, Consumer Infrared means this is a infrared to received signals from the Remote we cannot transfer data from the Infrared.

I would like to provide some information which can help you to configure Bluetooth devices.

Following are the 3 steps required to make the notebook ready for Bluetooth communication:

* Installing Bluetooth Software.
* Enabling Bluetooth Hardware on the Notebook.
* Set up the Bluetooth software.

Installing Bluetooth Software:
-------------------------------

The Bluetooth software comes preloaded on your notebook hard drive. However, before you can use the Bluetooth device, the software must be installed and configured. The software Setup application included with your notebook will assist you in installing the Bluetooth software.

To install the software for your Bluetooth device

1. Select Start, All Programs and then Software Setup.
2. When the Software Setup Welcome window is displayed, select Next.
3. Clear the Hardware Enabling Drivers and Software Applications check boxes
4. Select the plus (+) symbol for Hardware Enabling Drivers to expand the list of available applications. Then select the Bluetooth check box
5. Select Next, and then select Finish to complete the installation

Enabling Bluetooth Hardware on the Notebook:
-------------------------------------------------

Before beginning the configuration of your Bluetooth software and drivers, verify that the wireless light on the notebook is turned on. If the light is not turned on, press the wireless button to turn on the Bluetooth device.

When the wireless light turns on, the Bluetooth device is powered on, hardware detection is initiated, and the Found New Hardware wizard opens, or, depending upon the operating system, the installation of the Bluetooth USB driver may be started automatically. If a dialog box is displayed, perform the following steps:

1. Select Next. (The installation of the USB driver for the Bluetooth device begins.)
2. Select Finish to complete the installation of the Bluetooth hardware-enabling driver

Set up the Bluetooth software:
-------------------------------

After the software is installed and bluetooth hardware is enabled, a Bluetooth icon will appear in the Windows System Tray located in the lower-right part of the screen. The Bluetooth icon provides easy access to Bluetooth operations. The color of the icon indicates the status of the connection.

Blue with red logo : Disabled
Blue with white logo : Enabled
Blue with green logo : Connected

If BWT is disabled (red logo), enable it by right-clicking the Bluetooth icon and selecting Start the Bluetooth Device. The logo will change from red to white. Then you can use the Bluetooth Setup wizard to configure the service and security features as follows:

1. Right-click the Bluetooth icon, and then select Explore My Bluetooth Places.

2. Right-click the My Bluetooth Places icon in the Folders pane of Windows
Explorer and select Bluetooth Setup Wizard to begin the configuration process.

Additionally, you can visit the following HP web site to know the comptible blue tooth devices with Pavilion notebooks.

http://h10025.www1.hp.com/ewfrf/wc/bluetooth_solutions?lc=en&cc=us

The information I have provided should help you. If you require any further assistance please reply back to this message. We will help you in better possible ways.We appreciate you giving us the opportunity to provide you with superior customer service. Please remember that HP Total Care a helping hand will be waiting to help you.

Sincerely,

James
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Wed Mar 23 13:32:27 EST 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Christopher
last_name : McCann
email_address : c_mccann@sbcglobal.net
phone_number : 630-2366871
country_areacode : 11
country : United States of America [US]
problem_area : hardware
purchase_date : Mar/2005
serial_number : CNF5071GGB
operating_system : Microsoft Windows XP
model_number : HP Pavilion dv1000
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : I am unable to get my bluetooth and infrared to work. Do I have this on my computer? The bluetooth icon was on my screen when I booted for the first time last week. The manual says I have ir, but I can't get it to work.
trouble_shooting : I've tried updating the drivers using the "my devices", and it made my system crash. I have just finished rebuilding the OS and don't want to lose anymore info.
setting_changes :
tech_skill : intermediate

Keyboard

keyboard not working

Dear Ananthanarayanan,

Thank you for contacting HP Total Care.

I understand that at times you are unable to access some keys on the keyboard. This could be due to keyboard drivers being corrupt or may be due to a virus. In order to resolve this issue, I recommend you uninstall and reinstall keyboard drivers, BIOS update and check for viruses, decrease the touchpad sensitivity and also disable the tapping in keyboard properties.

To Uninstall and reinstall keyboard drivers, kindly perform the following steps:

1. Click Start and select Control Panel.
2. Double-click the system icon. If the System icon is not found
directly under Control Panel, click the Performance and Maintenance
icon and then click the System icon.
3. The System properties Window opens. You can open the System
Properties window directly by pressing the Windows key and
Pause/Break key simultaneously.
4. Click the Hardware tab and then click the Device Manager button.
5. Click the plus (+) sign next to the keyboards.
6. Right-click the keyboard device under this Category and select
Uninstall. In the Confirm Device Removal dialog box, click OK.
8. Restart the computer.

The computer will auto detect the keyboard device and install the required
drivers to run the device

NOTE: If the system prompts for the Windows XP CD, specify the
location as C:\Windows\i386 or C:\Windows\i386\drivercache.

If the above steps doesnt work, try performing a BIOS update.

To check, download, and update the BIOS or ROM for your notebook,
follow these steps:

Before beginning you will need, the model number of the notebook, one
blank floppy disk (for some models), pencil and paper, and a print out
of this document.

Step 1: Find the BIOS version

To check the current BIOS version on the computer, follow the steps
below:

1. Click Start, and then click Shut Down.
2. Select Restart, and then click OK.
3. When the HP logo appears, press the F2 key to enter setup.
4. The BIOS revision is listed on the Main menu. Make note of the
current BIOS version; you will need this information to determine
if a newer revision is available.
5. To exit the BIOS setup, press F10, select Yes, and then press
ENTER.

Step 2: Check the Drivers and Downloads page for BIOS or ROM updates

1. Go to the Support and Drivers page:

http://welcome.hp.com/country/us/en/support.html

2. Select the Download drivers and software option.
3. Enter the model of your notebook (for example, Pavilion ze4230) in
the space provided, and then press ENTER.

NOTE: If you do not know your model number, visit the following
Web site for information on locating the model number:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033108

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the second line and paste it at the end of the address
displayed in your browser.

4. Select the operating system from the list that you are using. If a
BIOS update is available, the update will be listed under the
heading ROMPaqs/BIOS and Firmware.

If you do not see a BIOS update, stop here; the notebook does not
require a BIOS update at this time.

If you do see a BIOS update, proceed to the next step to download and
install the BIOS update.

Step 3: Download the BIOS update

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=374884&lang=en&cc=us&softwareitem=hb-22551-1


Upon the completion of these steps, the keyboard device should
function normally.



If the problem still persists I recommend you to follow the steps below:

1. close the notebook
2. turn it upside down and
3. press the four corner's

as the problem may lie with loose contact.



If you need further assistance, please reply to this message and we will be happy to assist you further.


Sincerely,

Alicia
HP Total Care

Memory Cards

Provides a new driver to support 4-GB Secure Digital (SD) high-capacity
media.

http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/23750.html?jumpi
d=reg_R1002_USEN

The softpack is sp33416





Hi,

FYI, below given are the different types of Memory Cards with their Specifications:


Type
Length
Wide
Thickness
# Pins

CompactFlash I & II
1.6 inches (41 mm)
1.4 inches (36 mm)
.13 -.19 inch (3-5 mm)
50

Memory Stick
2 inches (50 mm)
.84 inch (21.45 mm)
.1 inch (2.8 mm)
10

MultiMedia card
1.25 inches (32 mm)
.94 inch (24 mm)
.05 inch (1.4 mm)
7

Secure Digital
1.26 inches (32 mm)
.94 inch 24 mm
.08 inch 2.1 mm
7

SmartMedia
1.77 inches (45 mm)
1.46 inches (37 mm)
.03 inch (.76 mm)
22

XD Picture
1 inch (25 mm)
.8 inch (20 mm)
.07 inch (1.7 mm)
18





Thanks,

M.A.Aziz-Us-Shan.

Modem

Links

ze5568cl

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=hb-17931-2



Modem Troubleshooting




Title
Date posted

HP Notebook PCs - Testing the Modem with Help and Support in Microsoft Windows XP
27 Jun 2006


http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=499885&prodTypeId=321957&prodSeriesId=499885&objectID=c00033138





HP and Compaq PCs - Resolving Cable, DSL, or Other Broadband Internet Connection Problems
24 Jun 2006

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=499885&prodTypeId=321957&prodSeriesId=499885&objectID=c00055392






HP Notebook PCs - How to Adjust Dial-Up Connection Settings
21 Jun 2006

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=499885&prodTypeId=321957&prodSeriesId=499885&objectID=c00034784






HP Notebook PCs - Modem Stops Working After Computer Wakes from Sleep Mode
21 Jun 2006

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=499885&prodTypeId=321957&prodSeriesId=499885&objectID=c00039053








HP Notebook PCs - Unable to Connect or Slow Connection to a Dial-Up Network
21 Jun 2006

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=499885&prodTypeId=321957&prodSeriesId=499885&objectID=c00033125







HP Pavilion and Compaq Presario Notebook PCs - Advanced Modem Troubleshooting
21 Jun 2006

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=499885&prodTypeId=321957&prodSeriesId=499885&objectID=c00230280






Thanks and Regards,

Srinivas Reddy S
Team Amigos,
2691, KV-Chat.

Modem failure UK

I see that the Modem of your HP Pavilion zv5323EA Notebook is not functioning properly.

From your Email, I understand that the issue relates to Hardware. At this time I recommend you to perform the steps below:

The Modem drivers should now be reinstalled.

Reinstalling the modem software:

To reinstall the modem software, perform the following steps:

1. Restart the computer.
2. Press the F8 key repeatedly until the Startup Menu appears.
3. Use the arrow key to select Safe Mode and then press Enter.
4. In Safe Mode, click Start and then click Control Panel.
5. Click Performance and Maintenance.
6. Double-click the System icon. The System Properties window
appears.
7. Click the Hardware tab and then click the Device Manager button.
8. Double-click the Modem icon.
9. Click the listed modem one at a time and click Uninstall. If
multiple modems are listed, repeat this step to remove each modem.

NOTE: After removing each device, a message will appear prompting
to restart the computer for changes to take effect.
Restart the computer only after all modems are removed.

10. Close all windows and shut down the computer by clicking Start and
then Shut Down.
11. Turn the computer back on. When Windows restarts the following
message appears:

"Windows has detected new or added hardware."

12. Click OK or Yes to detect the modem and reinstall the modem
driver.

NOTE: Do not cancel out of this process.

Alternatively, you can install the latest drivers for the modem that are available for download from the following location of our web site:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=440987&lang=en&cc=us&softwareitem=ob-20486-1

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

-or-

ftp://ftp.hp.com/pub/softlib/software3/COL5293/ob-20486-1/SP27543.exe

13. Open Device Manager to check if the modem is listed and functioning properly.

If the modem is listed, try connecting to the Internet.

If the issue still persist, You can contact the UK Customer Support at +44 (0) 870 010 5202. They will be happy to assist you. For additional information on UK customer support, visit the Web page:

http://welcome.hp.com/country/uk/en/contact/phone_assist.html

New note

Hi All,

This is to inform that we have seen many of our customers asking us whether their notebook supports voice feature or not?

To know this information, just run Query modem and check the results of AT#CTS=? by following these steps:

1. Double-click My Computer.
2. Double-click Control Panel.
3. Double-click Modem.
4. Click Diagnostics tab.
5. Click Query modem button.

If AT#CTS=? fails then modem does not support voice feature. Else, its Yes.

Check out the results...!

Hope, this information is helpful. However, if you know this earlier then ignore it.

Thank U.

Regards,

Subbaiah Raju. S
HP Pavilion Notebook email Team.


Noise

A list of HP articles related to notebook noise issues:

AC Adapter Makes Hissing, and/or Crackling Noise, and May Feel Warm to Touch:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00065262

High Pitched or Buzzing Sound from the notebook:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00385615

Fan Makes Buzzing Sound and Notebook May Randomly Turn Off :

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00312372

Notebook Makes a Loud Noise When Attached to Parallel Printer:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=lpi06674

A High Pitched Noise is Heard When the Notebook PC is Operating on Battery Power:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00253400

Hard Drive Makes Clicking Noise:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00235123



Power

Power Cords & Power Modules

Which do I need?

Power Cord
A Power Cord is the cable that plugs into the wall outlet on one end and connects to the Power Module on the other end.

Power Module (AC Adapter)
A Power Module or AC Adapter connects to the powered device (Printer, Scanner, Laptop, etc.) and converts the AC input to the power levels required by the device.

Please note that Power Cords and Power Modules are usually sold separately. Unless explicitly written in the description, the Power Cord and Power Module are not sold as a single part number.

Power Drain

== Disconnect any external devices (if any) connected to the notebook such as PCMCIA cards, USB devices or Expansion Base.


== Power Drain:

The problem you are experiencing could be due to Static Charges present in the notebook. To explain this, I would like to inform you that due to regular use of the notebook, some static charges tend to stay in the computer, and sometimes results in not allowing the computer to start. To solve this, kindly perform the following steps:

1. Shut the computer down.
2. Disconnect the AC adapter and remove the battery.
3. Press the power button down for about 30-60 seconds.
4. Reconnect the AC adapter and the battery.
5. Restart the computer.

Try restarting the computer only with the AC power, without the battery & vice-versa.

Look for any damage in the AC adapter cable. Sometimes the Power cable gets damaged & battery got discharged & there is no other option left to boot the computer.

Printer

Unable to print correctly from internet

Dear Martha,

Thank you for contacting HP Total Care.

I understand that you unable to print correctly from internet but printing without internet is fine. I appreciate your personal troubleshooting steps of print testing on 3 different computers and checking the printer folder settings.

At this time, Let me assist you in this regard.

When the printer does not print from the browser, you can change the Spool Data Format to EMF by following these steps:

1. Click Start, select Settings, and choose Printers.
2. Right-click the Printer icon and select Properties.
3. Click the Details tab.
4. Click Spool Settings.
5. Change the Spool Data Format from PM Journal to EMF.
6. Click OK.
7. Click Apply and then click OK.
8. Close the printer Control Panel.

The printer should now be able to print from the Internet.

Martha, If you still experience the issue, I would like to provide you another resolution to the issue.

Please perform the steps below:

1. Click Start, and then click Run.
2. Type regedit and click OK.
3. Locate and click the following registry key:

HKEY_CURRENT_USER/Software/Microsoft/Internet/Explorer/Main

4. If the Use StyleSheets is displayed in the right pane of Registry Editor perform one of the following steps:

To remove this key, right-click Use StyleSheets and click Delete.

-or-

Change the value from "No" to "Yes". To do this double-click Use StyleSheets, change "No" to "Yes", and then click OK.

5. Close Registry Editor NOTE: If the entry does not exist, you are able to use style sheets.

This should resolve the issue.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Wed Jul 06 17:58:42 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Martha
last_name : White
email_address : selfrizn@aol.com
phone_number : 251-649-7894
country_areacode : 11
country : United States of America [US]
problem_area : other
purchase_date : Mar/2004
serial_number : CNF407104M
operating_system : Microsoft Windows XP
model_number : zd7000
accessory_items : printer,
other_accessory :
cddvd_installed : CD/DVD installed after purchase
error_message :
problem_description : I cannot print anything from the internet correctly. What is meant to be one page turns out 20-30 pages with only one line of the intended copy on each page. This must be a computer problem because I have tried it on 3 different printers; 2 of which are HP printers, one is a Lexmark. **It should be noted that regular printing (not from online) is fine.
trouble_shooting : I have tried to print on 3 different computers; 2 of which are HP and the other Lexmark. I have also tried to troubleshoot within the computer to no avail. I have gone into the printers folders and if there is something I should change I dont know what it is.
setting_changes : If it has I am unaware of it. If I have done something to change a setting I dont know what it is.
tech_skill : intermediate

Processor

Processor speed determine

Hi,

Here is the URL for the "How to Determine the Processor Speed in Windows" web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00370524

You can provide this URL, directly to the customer, to check the Processor speed under Windows.


Thanks,

M.A.Aziz-Us-Shan.

----- Original Message -----
From: Aziz Shan
To: hppavilionnotebooks@brigade.com ; hppavilionnotebookschat@brigade.com
Cc: Gourish Chatterjee ; ayazk@brigade.com
Sent: Tuesday, June 21, 2005 1:04 AM
Subject: How to Determine the Processor Speed in Windows


HP Notebook PCs - How to Determine the Processor Speed in Windows
When you view System Properties, the processor (CPU) speed reported may be less than the maximum speed. The System Properties can be viewed by clicking Start, right-click the My Computer icon and then select Properties from the menu list. System Properties shows the speed at which your CPU is running, or current speed. The speed advertised is the fastest speed at which the CPU is capable of running, or maximum speed. It is normal to see a difference between what System Properties reports and the maximum speed of your CPU.

Notebook PCs using Intel and AMD mobile processors use processor throttling to control the speed of the processor. Your processor may slow down due to user defined “Power options," whether the unit is running on alternating (AC) or direct current (DC), and the demand of any system processes and applications running. Processor throttling is intended to extend battery life when running on DC by only supplying the amount of power needed at any given time. Intel notebooks use the SpeedStep® technology, AMD systems use PowerNow!®.

Viewing Maximum Speed using Microsoft System Information
You can view the maximum speed of your processor using the Microsoft System Information utility:

Click Start > Run > type msinfo32 > click OK.

Or click Start > All Programs > Accessories > System tools > System Information.

The System Information utility appears. Processor information including maximum speed is shown in the dialog box.
Figure 1: System Information


1 - Maximum speed of the processor with make and model


Viewing Current and Maximum Speed using HP Help and Support
You can use HP Help and Support to view both the current and maximum speed of your processor:


Click Start > Help and Support > Product Information.
Under My HP Computer, click System Information.
Processor information is displayed in the upper right-hand corner of the screen.


Figure 2: Processor Information in Help and Support Center


1 - Maximum speed of the processor with make and model

2 - Version of the processor

3 - Current speed at which the processor is performing

4 - Size of the processor's L2 cache


Controlling Processor Throttling
You can control the processor throttling through Power Options in Control Panel.

Use Always On to set your CPU to run at full speed all the time, whether on AC (plugged in) or DC (using battery power). This setting will minimize battery life.
Use Home/Office Desk to set your CPU to run at full speed while on AC and dynamically when on DC.
Use Portable/Laptop to set your CPU to run dynamically whether on AC or DC.
Use Max Battery to set your CPU to run dynamically while on AC and at its lowest speed while on DC. This setting will maximize battery life.

Related Links
About AMD PowerNow!:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00313146

About Intel SpeedStep:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00036625

Microsoft: Processor Speed may be Reported Incorrectly in Windows XP:

http://support.microsoft.com/default.aspx?scid=kb;en-us;316965

Microsoft: How Processor Speed is Reported to a Computer:

http://support.microsoft.com/?id=312104

Microsoft: Windows Power Management:

http://www.microsoft.com/whdc/archive/winpowmgmt.mspx

RAM

Upgrade

I understand that you would like to upgrade your memory module on your zv5201us Pavilion Notebook. Jeffrey, let me assist you in this regard.

We have checked our database and found that the Maximum Memory which could be upgraded is 1280MB DDR SDRAM (1 x 256MB, 1 x 1024MB) and its specifications are 333MHz, 200-pin, PC2700 Small Outline Dual In-Line Memory Module (SODIMM).

You can buy the memory module from our HP Parts Store. The part number available for the memory module are as follows:

http://www.shopping.hp.com/cgi-bin/hpdirect/shopping

Alternatively, if you think that HP memory modules are a bit costlier, you can also refer the following web site for more information on it and to order third party memory module for your notebook:

http://www.memoryx.net/hepapanozvme82.html

Please note that the above website matches for all the zv 5000 series of Pavilion Notebook.

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.


NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

In case, if you would like to replace the memory module on your own, please follow the below website in order to access both the memory modules on your notebook:

1. Bottom Memory Access:

http://img4.imagevenue.com/loc250/b66_topmemoryZVZX5000.JPG

2. Top Memory Access:

Web site 1:

http://img1.imagevenue.com/loc233/9f9_topememoryZXZV5000.JPG

Web site 2:

http://imagevenue.com/loc161/f93_topememoryZXZV50001.JPG

I Hope I have addressed you clearly in this regard.

Please do not hesitate to contact us if you have any questions or clarifications. We assure you of our dedicated support, 24 hours, 365 days a year.

In closing, let me add that we appreciate your business and support. Thank you for writing. I take great pleasure in helping an esteemed customer like you.

Glad to be of Service,

Have a great Day !!!

Upgrade UK customer

Dear Patrick,

Thank you for contacting HP Total Care.

I understand that you would like to upgrade your memory module on your HP Pavilion ze4410EA Notebook. Let me assist you in this regard.

We have checked our database and found that the Maximum Memory which could be upgraded is 1024 MB, 266MHz, 200-pin, PC2100 Small Outline Dual In-Line Memory Module (SODIMM).

You can buy the memory module from our HP Parts Store Link:

http://h71021.www7.hp.com/

The part number available for the memory module are as follows:

system memory 256MB : 317435-001

system memory 512MB : 317436-001


Alternatively, if you think that HP memory modules are a bit costlier, you can also refer the following web site for more information on it and to order third party memory module for your notebook:

http://store.yahoo.com/memx/hepapanozeme147.html

Please note that the above website matches for all the ze4410EA series of Pavilion Notebook.

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.


NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

However, if you have any issues regarding the Notebook you can also get the Phone support from the link below:

http://welcome.hp.com/country/uk/en/contact/phone_assist.html

Hope, I have addressed you clearly in this regard.

Please do not hesitate to contact us if you have any questions or clarifications. We assure you of our dedicated support, 24 hours, 365 days a year.

In closing, let me add that we appreciate your business and support. Thank you for writing. I take great pleasure in helping an esteemed customer like you.

Glad to be of Service,

Have a great Day !!!

Sincerely,

James
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Sat Jun 25 09:19:19 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Patrick
last_name : Holmes
email_address : fatpat48@hotmail.com
phone_number : 02074748084
country_areacode : 4444
country : United Kingdom [GB]
problem_area : product information request
purchase_date : Nov/2003
serial_number : CNF3383NJT
operating_system : Microsoft Windows XP
model_number : hp pavillion ZE4400
accessory_items :
other_accessory :
cddvd_installed : CD/DVD installed after purchase
error_message :
problem_description : I would like to have more RAM memory on my Pavillion ZE4400, could you please tell me can his be done if it can what do I have to buy and how much does it cost???
Thanking you
Patrick Holmes
trouble_shooting :
setting_changes :
tech_skill : beginner

Upgrade1

From your message, I understand that you wish to upgrade RAM of Pavilion N5450 and would like to know the specifications.
I will provide necessary assistance in this regards.

I am sorry to say that it is not possible to upgrade your notebook with DX761A, DX762A as this are not supported by N5450 Notebook.

Gregory, I have checked in HP Memory Configurator. You can get the exact N5450 model specifications are compatible with your notebook. The maximum upgradeable memory is upto 512MB.

You may visit the following URL of Memory Configurator.

http://h30094.www3.hp.com/memoryconfig.asp?

NOTE: Copy and paste the entire web link in a new Internet Explorer Window.

You can order the RAM from this website.

However also, you can refer the following web site for more information on it and if you wish you may order third pary memory modules.

http://www.memoryx.net/

or

http://www.crucial.com/index.asp

NOTE: Copy and paste the entire web link in a new Internet Explorer Window.

NOTE: The URL(s) above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.



NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

The information I have provided should help you. If you require any further assistance please reply back to this message. We will help you in better possible ways.We appreciate you giving us the opportunity to provide you with superior customer service. Please remember that HP Total Care a helping hand will be waiting to help you.

I would like to add that Hewlett-Packard's intent is to have our customers completely satisfied with our service and support. So, please be assured that we will work together until the issue is resolved to your satisfaction.

sound

Hi Dennis,

Thank you for writing back.

We are delighted to hear that the issue is resolved and are completely satisfied with our service. Thank you for taking the time to appreciate the technical support you received. Once again, thank you for your comments and the opportunity to serve you.

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire within 24 hours. This will help us in providing quality service to our customers.

Glad to be of Service,

Have a great Day !!!

Sincerely,

Alec
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always
back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

This worked great, Thank You very much!!!
-----Original Message-----
From: HP Pavilion Notebook E-mail Support
[mailto:laptop_support_en@mail.support.hp.com]
Sent: Saturday, July 30, 2005 10:00 PM
To: Dennis
Subject: Re: HP pavilion notebook e-mail support (KMM8399443V75208L0KM)
Dear Dennis,
Thank you for contacting HP Total Care.
I see that you have upgraded the Operating system on your notebook from
Windows 98 to Windows 2000 and could not find the drivers for Video
controller. All the other drivers seem to function properly. Dennis, let
me assist you in this regard.
Please try the below given link to download the video drivers for your
notebook in Windows 2000:
ftp://ftp.siliconmotion.com.tw/win2k.zip
NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.
I hope this should resolve the issue. If you have more queries on this
issue, please get back to us. We will be happy in assisting you further.
Sincerely,
Alec
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.
Original Message Follows:
-------------------------
hp e-mail support
webform_submit_time : Sat Jul 30 21:28:04 EDT 2005
webform_url :
http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=h
ppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Dennis
last_name : Chavoya
email_address : dchavoya@cox.net
phone_number : 203-271-2589
country_areacode : 11
country : United States of America [US]
problem_area : monitor/video
purchase_date : May/2001
serial_number : tw94500301
operating_system : Microsoft Windows 2000
model_number : pavilion n3190
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : I upgraded my laptop from win98 to win 2000. I
have all hardware working fine with upgraded drivers with the exception
of the video controller. I cannot seem to find a driver for this video
card that will work with 2000. any suggestions?
trouble_shooting :
setting_changes :
tech_skill : advanced


Touchpad

Touchpad drivers update:


http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-26976-1

Cursor goes wrong in between

First ensure that Apoint.exe is checked in Startup programs

1. Click on Start and choose Run.
2. In the Open box, type MSCONFIG and press Enter.
3. Click the Startup tab.
4. Locate Apoint and Place a checkmark before it and click on OK. If a checkmark is already placed, ignore the remaining two steps.
5. When the popup message appears choose Restart.
6. When the computer restarts, if a dialog box appears, place a check mark before "Dont show this message or launch the system configuration utility when Windows starts" and click OK.

Now perform the following steps:

1. Click Start and select Control Panel. If the Control Panel is in Category View, click "Switch to Classic View" in the left pane.
2. Double-click the Mouse icon.
3. This will open the Mouse Properties Window.
4. Click the Tapping Tab
5. Check the box before Tap off when typing.
6. Click on Touch sensitivity button.
7. Now, adjust the Touch sensitivity (Move the slider to low) in the window that opens and click OK
8. Click Apply and Ok.

DV4000 does not have TouchPad On/Off

Hi All,


Hope, you all know that DV4000 does not have TouchPad On/Off button and due to which we find many of our customer's requesting us to provide steps to disable ALPS TouchPad. Here is the HP Web site, which would helps you doing this task:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310190

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310190


Thank you.
Regards,
Subbaiah Raju. Shulaka
HP Pavilion Notebook (email)Team.

USB

Issue : USB Floppy drive is listed as B: ( B drive ) instead of A: ( A drive )

Solution :

Start Regedit and find:
My Computer\HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices.

Under that you will see a \DosDevices\B:
Select the entry and press F2 (or Right click and choose rename)
Rename to \DosDevices\A:


This solution worked instantly and customer was able to see A: in the explorer.


New note

Dear Margaret,

Thank you for contacting HP Total Care.

I understand from your email that you like to know the version of the USB installed in your notebook is USB 1.0 or USB 2.0.

Let me assist you in this regard.

Use the following steps to determine if your computer has USB 1.0 or USB 2.0 ports:

1. Right-click the My Computer icon and select Manage .

NOTE: Windows XP users may need to click Start to access the My
Computer icon.

2. Click the Device Manager icon.

3. Click the plus (+) sign next to Universal Serial Bus Controllers.

a. If Enhanced Host Controller and/or USB 2.0 Root Hub Device is listed, then the computer has USB 2.0 ports.
b. If Universal Host Controller and/or Open Host Controller is listed, then the computer has USB 1.0 ports.

This will let you know the USB version of your Notebook.

I also like to inform you that USB upgrade cannot be done through software and it can be done only through hardware.

USB 2.0 support can be added to a computer using a USB 2.0 PCI add-in card.

You can view the images of USB 2.0 PCI add-in card by visiting any of the following URLs:

http://www.usbstuff.com/pcmcia.html

http://cobrand246.pricegrabber.com/search_getprod.php/masterid=934019/

http://www.amazon.com/exec/obidos/tg/detail/-/B0000683E3/104-4622102-650/002-7016320-5452821

http://idealdiscounts.net/belkin_hi_speed_usb_2_0_notebook_card_.html

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.


I trust that this has clarified the point you have raised.
However, if you wish to discuss any other points, or need any further information, please fell free to contact us and we will be happy to assist you.

Sincerely,

James
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Sat Jun 25 16:14:13 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Margaret
last_name : Vos
email_address : margaretvosbury@mailpanda.com
phone_number : 850-201-2434
country_areacode : 11
country : United States of America [US]
problem_area : product information request
purchase_date : Apr/2003
serial_number : TW23926416
operating_system : Microsoft Windows XP
model_number : xf328
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : want to know whether the USB ports support the 2.0 standard or are 1.0. All references I can find are just to "USB" Thank you
trouble_shooting :
setting_changes :
tech_skill : beginner

USB Troubleshooting Links

Dear Jared,

Thank you for contacting HP Total Care.

I understand that when connecting High speed USB devices like MP3 player there is a slow data transfer. The issue occured after replacement of Motherboard.

A USB device, such as a camera, scanner, mp3 player, or printer, loses its connection and stops working unexpectedly. The device may appear to work fine when Windows first starts up but later stops working. Use the steps in this document to resolve this issue.

Disable power management on the USB hub :

To preserve power, Microsoft Window XP tries to disable USB when a device is not used. Under certain circumstances this function does not work and may cause USB devices to fail to respond when called. To resolve this issue, disable power management on the USB hub by doing the following:
Click Start, and right-click My Computer.

Click Properties, then click Hardware.

Click Device Manager.

Double-click the Universal Serial Bus Controllers branch to expand it.

Right-click USB Root Hub, and then click Properties.

Click Power Management.

Deselect Allow the computer to turn off this device to save power.

Repeat Steps 5 through 7 for each USB Root Hub.

Click OK, and close Device Manager.


Please refer the URL below for USB Device troubleshooting:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00035553&product=425540&dlc=en&lang=en


Related support :

Microsoft Article Q315644: Computer Does not Shut Down Properly if Selective Suspend Is Enabled

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

USB upgrade

I understand from your email that you like to know the version of the USB installed in your notebook and also the possible upgrade from the USB 1.0 to 2.0.

Let me assist you in this regard.

Use the following steps to determine if your computer has USB 1.0 or USB 2.0 ports:

1. Right-click the My Computer icon and select Manage .

NOTE: Windows XP users may need to click Start to access the My
Computer icon.

2. Click the Device Manager icon.

3. Click the plus (+) sign next to Universal Serial Bus Controllers.

a. If Enhanced Host Controller and/or USB 2.0 Root Hub Device is listed, then the computer has USB 2.0 ports.
b. If Universal Host Controller and/or Open Host Controller is listed, then the computer has USB 1.0 ports.

This will let you know the USB version of your Notebook.

I also like to inform you that USB upgrade cannot be done through software and it can be done only through hardware.

USB 2.0 support can be added to a computer using a USB 2.0 PCI add-in card.

You can view the images of USB 2.0 PCI add-in card by visiting any of the following URLs:

http://www.usbstuff.com/pcmcia.html

http://cobrand246.pricegrabber.com/search_getprod.php/masterid=934019/

http://www.amazon.com/exec/obidos/tg/detail/-/B0000683E3/104-4622102-650/002-7016320-5452821

http://idealdiscounts.net/belkin_hi_speed_usb_2_0_notebook_card_.html

NOTE: The URL(s) above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.


I trust that this has clarified the point you have raised.
However, if you wish to discuss any other points, or need any further information, please fell free to contact us and we will be happy to assist you.

xb2000 Notebook Expansion Base

What's in the box?

Hi All,

Hope, you all know about xb2000, isn't? This xb2000 Expansion Base has an option to add addtional hard drive. To connect an hard drive to this Expansion Base, you need to have hard drive carriage and other accessories. But, these accessories are not included with xb2000.

To verify the same, visit the following web site and check "What's in the box?"

HP xb2000 Notebook Expansion Base:

http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=PA399A%23ABA

HP 160GB Hard Drive Kit for xb2000 Expansion Base:

http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=PD891A%23ABA

Hence, customer won't be able to install and IDE hard drive to the expansion base, directly.

Additionally, customer has to power Expansion Base (hard drive) with a 30W power adapter and you can locate this adapter jack on the rear side of the Expansion Base.

Regards,

Subbaiah Raju. Shulaka
HP Pavilion Notebook (email)Team.

Acrobat Reader

== Please download the Maintenance and Service Guide for removing and reseating the <<>> on your Notebook computer:

This guide requires Acrobat Reader software to be installed on your computer. You can obtain it from the following URL:

http://www.adobe.com/prodindex/acrobat/readstep.html

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

Active sync

http://www.microsoft.com/windowsmobile/activesync/default.mspx

adt krs

http://www.esnips.com/signin/index.jsp

http://www.thebigview.com/pastlife/



http://flasharcade.com/goldstrike_game.html

http://www.freewebtown.com/foolzparadize/ShootingGames/alieninvasiontwo/alieninvasiontwo.html

http://www.mysticalball.com/

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

http://www.2dplay.com/whack-your-boss/whack-your-boss-play.htm




Citrix:

http://citrix.can.hp.com/Citrix/MetaFrame/default/default.aspx


ADT

http://adt.can.hp.com:8081/index.jhtml



KRS

http://krs.can.hp.com:8087/krs


BEAMS:

http://172.22.80.27/hris/hyd/ops/ConsoleAgent.asp


FMS

Updated link available in ADT and KRS


Tapps:


https://htnvm008.cce.hp.com/tapps/home.aspx

ICare:

http://icare.can.hp.com:9000/psp/naprod/EMPLOYEE/CRM/?cmd=logout



ADT (Agent Desktop): http://adt.can.hp.com:8081/index.jhtml


KRS (Knowledge Retrieval System): http://krs.can.hp.com:8087/krs


FMS (Feedback Management System): http://fms.can.hp.com:8082/fe/index.jhtml



Intramail new:


http://mail/


alternate URL to access Intranet / Feedback Tool until further notice: http://10.7.65.67/





















Vivek_Yerramsetty
vikku@123

ADT KRS: kpk11

Icare :

KPK_@22

Beams : kpk11

Intranet: kpk

joshi
20446


HNBI Bency Poikaraparambil

shirin


172.22.74.66


Ramakrishna_L
kRISHNA2410!

Agent Bench Corner

The link for the Agent Bench Corner has been changed and is as follows:
http://abc.hyd2.brigade.com


Agent Experience Survey

Agent Experience Monthly Survey

http://cced.external.hp.com/survey/agent_experience/

Apologize

I'm extremely sorry to hear that your son has split lemonade around the computer and due to this the battery got damaged and now the notebook does not power on. Let me assist you to get this issue resolved.

Jynho, I regret to inform you that the issue at hand is related to hardware which requires a detailed onsite diagnosis. Being an e-mail support technician, I have very limited options available to help you out with the issue. The nature of this issue is related to hardware which can be diagnosed in detail at our HP Authorized Service Center. You may agree with my point that it is not feasible to perform detailed diagnosis online. The next step is to carry your unit to the nearest HP Authorized Service center. They will diagnose the problem and help you with the solution.

At this moment I suggest you to contact your nearest HP Authorized Service Provider. They will assist you further with the hardware issue. Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider.

Applications

Image Zone

Sometimes we get customers who experince issue with Memories Disc Creator which is part of Image Zone. The solution that we normally give is to reinstall the Image Zone software from the CDs.

However, it is not necessary to reinstall the entire Image Zone software. Memories Disc software can be selectively reinstalled (information courtesy Shastry). A issue with Memories Disc Creator was successfully resolved in ticket ID 1831627 using the steps given below:

Steps to reinstall Memories Disc Creator:

1. Insert the Image Zone Plus CD #2 that was shipped with your notebook into the CD drive.
2. If the Image Zone setup starts automatically, then close it.
3. Open Windows Explorer and browse to the below folder:

D:\SWSetup\HPPAI\setup\MemoriesDisc

4. Double-click on the file HPQ_0002.msi.
5. Follow the on-screen instructions. This will reinstall Memories Disc creator.

Hope this information is useful in future processing.




HP Image Zone/PhotoSmart name change

ADT ALERT # 1502: HP Image Zone/PhotoSmart name change

SUPPORT UPDATE: HP Image Zone/PhotoSmart software name change
The name chance becomes effective with Image Zone (CUE 5.0 and later) shipping with products after July 31st.
Update: Image Zone to Photo Smart software name change
-- Updating the CUE 5.0 divisional strategy
-- HP IZ & IZE drawer statement
-- "HP Photosmart Software" is the new name (Windows, Mac)
"HP Photosmart Essential" - HP Image Zone express
"HP Photosmart Premier" - HP Image Zone full version
DRAWER STATEMENT:
HP has renamed the Image Zone software to HP Photosmart Software to integrate the imaging software into the Photosmart product family of easy to use and high quality photography products and services. HP Photosmart Software will bring you all the great advantages and fun capabilities that you've come to expect from the Image Zone family. HP Photosmart Software is offered in 2 versions, HP Photosmart Essential, which now offers saving and sharing album templates, custom photo print sizes, and plug-ins for new features, and HP Photosmart Premier, which now offers easier organizing, hundreds of simple creative projects, video action printing, and CD backup with reminder settings.
Thanks-
Sujan

Image Zone update Not a win32 error

Dear Edna,

Thank you for contacting HP Total Care.

I see that you have downloaded and installed the update for Memory disk creator and noticed that you got a "Not a Win32 application" error message.

The main cause for this error message is due to corrupt downloaded file. At this time I recommend you to download the file again and install it.

The URL for the update of Memory disc creator(SP26432.exe) is given below:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=435711&lang=en&cc=us&softwareitem=pv-27033-1

-or-

ftp://ftp.hp.com/pub/softlib/software4/COL9712/pv-27033-1/SP26432.exe

Installation Instructions

1. Download the driver update.

2. Double-click the icon for the update downloaded in step 1, and then click NEXT.

3. Accept the license terms, and then click NEXT.

4. Click YES to continue the update.

5. Click OK to restart the computer and complete the update.


Additionally I recommend you to delete Temporary Internet Files:

To delete the Temporary Internet files, follow these steps:

1. Start Internet Explorer.
2. Click Tools, Internet Options, and then click the General tab.
3. Under Temporary Internet files, click Delete Cookies.
4. Click OK when you are prompted to confirm the deletion.
5. Click Delete Files, and then click OK when you are prompted to
confirm the deletion.
6. Under History, click Clear History.
7. Click Yes when you are prompted to delete your history of visited Web sites.
8. Click OK.

This should resolve the issue. However, if the issue persists get back to me because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

Sincerely,

James
HP Total Care



Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Mon Jun 20 12:11:25 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Edna
last_name : Santo
email_address : Santoe@enter.net
phone_number : 610-838-0661
country_areacode : 11
country : United States of America [US]
problem_area : software
purchase_date : May/2005
serial_number : cnd52006gt
operating_system : Microsoft Windows XP
model_number : 494av
accessory_items : other,
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : I tried to download the software update for the memory disc creator in your June newsletter and get the message is not a valid Win 32 application. Do I need this update or does my computer already have it/
trouble_shooting :
setting_changes :
tech_skill : intermediate






Light Scribe

Hello,

LightScribe Direct Disc Labeling is a new technology invented by HP that enables CD/DVD images and disk labels to be permanently etched onto discs using the same drive that is used to burn the data.

There are four simple steps to create LightScribe disc labels. Please follow the arrows below:

---> Check if the CD/DVD drive installed in the Notebook is LightScribe enabled. You can check the same by either looking for the LightScribe sticker on the Notebook, or by the CD/DVD drive name listed under Device Manager(for eg. 16X DVD+/-RW LightScribe).

---> Order LightScribe media from 'hpshopping.com' web site.

http://www.hpshopping.com/

Under the above web site, type the following product numbers in the search field to purchase
LightScribe media:

* LightScribe CD-R 52x, 5 Pack (PS539AA)
* HP DVD+R Double-Layer 2.4x Media (non-LightScribe) (PP033AA)

---> Install the LightScribe software included on the HP DVD Writer disc in the “Required
for Setup” bag, that is included with the notebook. Insert the disc and follow the on-screen instructions.

---> Burn LightScribe media using the supported software applications. The supported
software applications are:

* Sonic RecordNow! with Sonic Express Labeler
* Intervideo WinDVD Creator with Disc Label
* Using iTunes

NOTE - Steps on creating labels using the above three softwares are clearly provided under the first HP support web site of Related Links section, given below.


=== Related Links ===

Creating Disc Labels with LightScribe:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00208298

HP LightScribe Update - LightScribe drive does not recognize the LightScribe discs:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=pv-28739-7



Thanks,

M.A.Aziz-Us-Shan.

Light scribe creating labels methods

Using InterVideo DiscLabel to create a LightScribe label
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
1.Click Start, All Programs, InterVideo DiscLabel, and then click InterVideo DiscLabel again.
2.Select a template style from the Template menu and click Apply.
3.Double-click the title text box, if present, or click Add Text.
4.Type the text into the Rich Text Edit window, and then click OK.
5.With the text box selected (click the box once), use the Text toolbar to modify the font, color, and other text properties.
6.Double-click the list text box, if present, or click Add List to add a list of contents to the label.
7.Click Add to add a row to the list.
8.To enter text for a list item, move the cursor over one of the item boxes (Title, Artist, or Length); click the box; and then enter text.
9.Repeat steps 7 and 8 for each item you want to add to the list of contents.
10.Click OK when you are finished with the list.
11.Select a background for the disc label:?Click the Theme menu and choose one of the provided theme images. Click Apply.
- or - Click Edit Background and then click Change Background to add a background image to the label. Follow the onscreen instructions to browse and select an image file. InterVideo DiscLabel supports .jpg, .bmp, and .png image files.

NOTE: If you use a color image or theme, LightScribe burns it as a grayscale (monochrome) image.

12.Click Add Image and follow the on-screen instructions to browse to and select an image file.
13.Click and drag the image to the desired area on the label. You can resize the image by clicking and dragging the sides or corners of the image.

NOTE: To remove an image from the label, click the image and then press Delete on your keyboard.

14.When you are satisfied with the appearance of your label design, click LightScribe Print.
15.Click Print, insert the LightScribe disc (label-side down) in the disc tray, and then click OK. The estimated time to complete the label is displayed, along with a progress bar. You can continue to work on your PC while LightScribe is burning the label.

NOTE: A sudden bump or vibration of the computer during the labeling process may affect the quality of the label.




Using Sonic Express Labeler to create a LightScribe label
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
1.Click Start, All Programs, Sonic RecordNow!, and then click Express Labeler.
You can also open the Express Labeler from within RecordNow! by clicking Label Disc.
2.Make sure that Disc Label is selected in Step 1: Select Project.
3.Click Text and then enter text for the Title and Subtitle.
4.For each line of content description, click New and enter text for the information you want to include, and then click OK.
5.Select a label template by clicking Layout and choosing a layout.
6.If desired, select a background by clicking Background. Select one of the provided backgrounds or click More to find one of your own images to use as a background.

NOTE: If you use a color image, LightScribe burns it as a grayscale (monochrome) image.

7.When you are satisfied with the appearance of your label design, insert the LightScribe disc (label-side down) into the disc drive tray and then click Print.
8.From the Disc Label menu, select LightScribe 12cm Disc.
9.Select a Contrast Level and then click OK to begin burning the label. The estimated time to complete the label is displayed, along with a progress bar. You can continue to work on your PC while LightScribe is burning the label.

NOTE: A sudden bump or vibration of the computer during the labeling process may affect the quality of the label.





Creating a LightScribe label with iTunes (select versions only)iTunes works with Sonic Express Labeler to conveniently burn labels on a data CD or audio CD from iTunes. The playlist you create in iTunes to burn a disc is automatically imported into Express Labeler so that this information is available for you to use on your LightScribe label.

To use Express Labeler from iTunes, the data or music tracks in the playlist you are using must fit on a single CD.

1.Click Start, All Programs, iTunes, and then click iTunes again.
2.Burn a data or audio CD with iTunes. When the burning process is complete, click Yes on the Create LightScribe Label window.
3.Make sure that Disc Label is selected in Step 1: Select Project.
4.Select a label template by clicking Layout and choosing a layout.

The various layouts show different amounts of playlist information. Some show only the playlist title, others show the playlist title and track names. You can edit the playlist information by clicking Text to open the Edit Text window.

5.If desired, select a background by clicking Background. Select one of the provided backgrounds or click More to find one of your own images to use as a background.

6.When you are satisfied with the appearance of your label design, insert the LightScribe disc (label-side down) into the disc drive tray and then click Print.
7.From the Disc Label menu, select LightScribe 12cm Disc.
8.Select a Contrast Level, and then click OK to begin burning the label. The estimated time to complete the label is displayed, along with a progress bar. You can continue to work on your PC while LightScribe is burning the label.

NOTE: A sudden bump or vibration of the computer during the labeling process may affect the quality of the label.

Lightscribe FAQs

How do I know if I have a LightScribe drive?

It will display the LightScribe logo (shown above).



Can I upgrade my current DVD-RW drive to work with LightScribe media?

You cannot upgrade your current optical drive to be LightScribe capable.

-

What do I need to use LightScribe?

Burning a label with LightScribe requires three things:

A LightScribe-enabled DVD drive

LightScribe-enhanced software

LightScribe discs (sold separately)



For more information please check the below link.

Creating Disc Labels with LightScribe

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00208298#c00208298_sonic

Regards,

Saravanan.M

The difference between a successful person and other is not
a lack of strength or knowledge but rather in a lack of will



----- Original Message -----
From: ravikanth
To: hppavilionnotebooks@brigade.com ; hppavilionnotebookschat@brigade.com
Cc: Srinivas Namineni ; Satish Umadi ; Gourish Chatterjee ; AyazK
Sent: Monday, June 27, 2005 5:06 AM
Subject: LightScribe FAQs


Hi Teams.

Important web sites for Lightscribe FAQs:



http://h10058.www1.hp.com/digital/entertainment/us/en/lightscribe/faq.html

AND

http://h10058.www1.hp.com/digital/entertainment/us/en/lightscribe/lightscribe_how_to_use1.html

I hope this would be useful. Please ignore this email, if already came across.


Rgds,

Ravikanth Badam.

LightScribe Labeling Error

ADT ALERT # 1488: M7170N and LightScribe Labeling Error

M7170N and LightScribe Labeling Error

Customers that purchase a Media Center M7170N may receive a LightScribe application error when attempting to create a LightScribe label using the HLDS 16x DVD+- R/RW DL LS GWA-4166B (HP P/N: 5160463) LightScribe media

The error message that the customer may see when attempting to create the LightScribe label is "LightScribe Engine Error" "A communication error has occurred with the LightScribe drive. Please restart your PC and try the label again".

There is an update on HP's web site (SP26468) that will resolve this issue. Direct all customers that call and are experiencing this issue to this update for resolution.


Thanks-
Sujan

MS Office

Convert Trial to Full

Hi All,



This is an issue related to converting Office 2003 trial program to full version of Office 2003.



The following error occurs when trying to start Office 2003 Standard Edition, possibly happening after updating from the Trial Edition for the first time:



"Installation Error: File not Found"



"A required installation file SKU112.CAB could not be found"



To resolve this error, perform the following steps:



1. Click Start, All Programs, Accessories, System Tools, and then

click Disk Cleanup.

2. Select the main hard drive (C:\) and then click OK.

3. Wait for Disk Cleanup to build a list of selectable options.

4. In the Files to Delete list, select Office Setup Files, and then

click OK.



NOTE: If the size of Office Setup Files is zero, the Office Setup

files are on another hard disk and you will need to start

the Disk Cleanup utility again from the different hard

drive.



5. Click Yes to delete the files. When finished, open Office 2003.

The error should not continue.



If the error persists, use the following Microsoft support article to

download the installation cleanup utility and clean the PC of Office

Trial information.



http://support.microsoft.com/kb/290301



For more detailed information about this issue, visit the following Web

site:



http://support.microsoft.com/kb/896301



NOTE: The URLs above will take you to a non HP Web site. HP does

not control and is not responsible for information outside

of the HP Web site.



You can find the issue described in the following HP Web site:

Here is the HP Web site regarding the issue:
<http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00386278>
Thanking you.
Regards,
Uday

Trial Link

Dear Rober,

Thank you for writing back.

I apologize for any inconvenience caused to you. There might have been some confusion with the support which might have resulted in your notebook issue being overlooked.

Let me assist you in this regard.

You can download trial version and install or purchase a complete version from Microsoft website.

Trial versions contain all the functionality of the regular version, but can only be used for a limited time.

To download a trail version visit the following website:

https://microsoft.order-6.com/officestandardedition/handoff.asp?id=dl

Fill up the form and submit to download and follow onscreen instructions.

However, you can also order the 30-day evaluation CD copy of Office Professional 2003 from the URL below:

https://microsoft.order-7.com/consumermosep/product.asp?catalog%5Fname=MSTrialandEval&category%5Fname=Evaluation+Kits&product%5Fid=099%2D91825

Note: 1.US shipping and handling charges apply.

2.Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

3.The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Hope, I have thoroughly addressed your concerns. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

I once again apologize for the same.

Glad to be of Service,

Have a great Day !!!

Sincerely,

Alex K
HP Total Care

MS Office Trial key

Dear Hong,

Thank you for contacting HP Total Care.

I see that you are trying to register Microsoft Word and the Notebook does not recognize the product key.

From your Email I understand that you need the Windows Product ID number or Certificate of Authenticity key.
The key is located at the bottom of your Notebook. This key is for Certificate of Authenticity, not for the Microsoft Office.

You can locate the product key for Microsoft Office on the back of the Microsoft Works or Microsoft Money CD sleeves that came with your system.

If you are not able to find the product key on the CD sleeve, visit the following Microsoft Web site to get the Microsoft Office 2003 Product key:

http://www.microsoft.com/office/trialkey

NOTE: The Microsoft Office trial version is for you to try the
Software before installing it. This 60 day trial version
will not be supported by Microsoft or HP. For more
information, visit the following Web site:

http://www.microsoft.com/office/editions/prodinfo/trial.mspx

If you have any questions on the features of Microsoft Office 2003,visit the following Web site, and click the "Help" link found on the upper-right corner:

http://www.microsoft.com/office

NOTE: The URLs above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

Hope, I have thoroughly addressed your concerns. However, you can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire within 24 hours. This will help us in providing quality service to our customers.
http://www.hp.com/home/ownerservices

Sincerely,

Kenneth
HP Total Care









Attachments

crm_attachments

Backorder

I apologize for the delay. I have contacted our Logistics department and have come to know that due to increased volumes and parts unavailability your case has been withheld for sometime. However, I have forwarded another request to setup the service for you. I am sure that one of our representatives from the Logistics department will be writting to you within a few hours regarding the status of setting up the service.

Backup

Note: Please backup your important data to any other CD or DVD media before performing the option.

Blue Screen Errors

Hi Teams,

We usually come across issues related to Blue Screen errors. The blue screen is a rather terrifying display image containing white text on a blue background that is generated by Windows operating systems when the system has suddenly terminated with an error. At this instance, the system locks up and must be restarted. The blue screen may include some hexadecimal values from a memory dump that may help determine what caused the crash. The blue screen of death can strike anytime.


Below given are various instances of Blue Screen errors, with resolutions in respective HP support web sites:


"IRQL NOT LESS OR EQUAL" Blue Screen Error Occurs During Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00213827


Blue Screen or Serious Error Refers to Calihal.sys or Hsfhwali.sys.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00370658


"Page Fault In NonPaged Area" Blue Screen Error Message Occurs During Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00371993


"Fatal Blue Screen" is Displayed When Returning from Standby.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bpb10464&lc=en


'Unmountable Boot Volume' Blue Screen Error Occurs During Startup or Boot.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00035720


HP Media Center PCs - Computer Restarts or Displays a Blue Screen When Resizing TV Window.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00047800


Installing Older Hard Drive Causes Blue Screen Error.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00285499


Blue Screen Error Refering to HTTP.SYS May Occur with XP SP2 Installed.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00300325


Blue Screen or Stop Error Occurs Refering to Ati2dvag.dll.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00300499


Insight Manager Causes Blue Screen Error.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00235608


Blue Screen Error Referring to ialmdnt5.dll.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00375349


Blue Screen Error Occurs When Using CDSpace Software.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00290832


"Missing NTLDR" Blue Screen Error Occurs During Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00213449


Blue Screen Stop Error Code 74 Occurs When Windows Starts.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00292558


Blue Screen Error Occurs When Booting from USB Hard Drive.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00292513


Notebook Stops Responding During Startup or Blue Screen Appears.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bpb50170&lc=en


Blue Screen Error Occurs When Connecting to Internet.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00062420


Blue Screen and Stop Error Occurs Refering to HPCI.SYS.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00300471


Blue Screen or Stop Error Occurs Referring to HPZid412.sys.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00314085


Blue Screen or Serious Error Occurs Refering to ´Smwdm.sys´.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00301144


Blue Screen and Serious Error May Appear Referring to ´FA312nd5.sys´.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00363787


"Missing or Corrupt LSASS" Blue Screen Error Message During Startup or Boot Related to W32.Sasser.worm.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00213356


Blue Screen Error Referring to ialmdnt5.dll.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00375349


Blue Screen Error Occurs after Updating the ATI Graphics Driver.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00253889


Blue Screen Error Appears when Notebook Resumes from Standby.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00316849


Blue Screen Appears When Notebook is Restarted After Installing ALR Software.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00375413


Windows Blue Screen and Serious Error Occurs Referring to ´Ati3duag.dll´.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00361640


"Multipl_IRP_Complete_Request" Blue Screen Error Occurs During Startup or Boot.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00361492


Windows Serious Error Referencing File "ATWPKT2.sys" Occurs After Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00279152


Windows Serious Error Referencing File "AFS2K.SYS" Occurs During Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00306806


Windows Serious Error Referencing File ´Delprot.sys´ Occurs During Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00304455


Windows Serious Error Referencing 'CSRSS.exe' Occurs After Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00302778


Windows Serious Error Referencing File EAPS2KBD.sys Occurs After Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00377647


Windows Serious Error Referencing File´USBUHCI.sys´ Occurs After Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00300511


Windows Serious Error Referencing File Ati3d1ag.dll, Ati2dvag.dll or Ati2mtag.sys Occurs After Startup or Boot.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00376389


Enjoy being @ Processing !!!



Thanks,

M.A.Aziz-Us-Shan.

Bluetooth

Dear Jack,

Thank you for contacting HP Total Care.

I see that you are getting an error message "your licence is not include in this hardware" after installing the Bluetooth software on the HP Pavilion dv1000 Notebook.

Let me assist you in this regard.

PLease download and install the softpack for "Bluetooth Software License Error Appears After Installing Windows XP SP2" frmo the URL below:

http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/21763.html

Download the softpack from the above link on Hard Drive and install it to resolve the issue.


PLease refer the URL(s) below for additional information regarding the issue:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00300140&product=500502&dlc=en&lang=en

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&softwareitem=ob-24183-1&product=500502&dlc=en&lang=en

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Mon Jul 25 15:06:34 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion435618
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : Pavilion dv1000
first_name : Jack
last_name : Poon
email_address : chiyin@telus.net
phone_number : 604-9991199
country_areacode : 11
country : Canada [CA]
problem_area : hardware
purchase_date : Dec/2004
serial_number : cnf5011q5b
operating_system : Microsoft Windows XP
model_number : HP Pavillion dv1000
accessory_items :
other_accessory :
cddvd_installed : select

error_message : your licence is not include in this hardware
problem_description : I just download the bluetooth 3.0A driver update (SP2977A) from HP. after I installed the driver update, I promt me that my bluetooth software are not licence for my hardware. I tried the 4.0A software too, it promt me the same thing. how can I solve this problem. my HP dv1000 came with the bluetooth, it is not a 3rd party bluetooth.
trouble_shooting :
setting_changes :
tech_skill : intermediate

Bluetooth Profiles

Hi Team,



Bluetooth Wireless Technology Profiles
In order to use Bluetooth wireless technology, a device must be able to interpret certain Bluetooth profiles. The profiles define the possible applications. Bluetooth profiles are general behaviors through which Bluetooth enabled devices communicate with other devices. Bluetooth technology defines a wide range of profiles that describe many different types of use cases. By following a guidance provided in Bluetooth specifications, developers can create applications to work with other devices also conforming to the Bluetooth specification.

At a minimum, each profile specification contains information on the following topics:

· Dependencies on other profiles

· Suggested user interface formats

* Specific parts of the Bluetooth protocol stack used by the profile. To perform its task, each profile uses particular options and parameters at each layer of the stack. This may include an outline of the required service record, if appropriate

Advanced Audio Distribution Profile (A2DP)
A2DP describes how stereo quality audio can be streamed from a media source to a sink. The profile defines two roles of an audio source and sink. A typical usage scenario can be considered as the "walkman" class of media player. The audio source would be the music player and the audio sink is the wireless headset. A2DP defines the protocols and procedures that realize distribution of audio content of high-quality in mono or stereo on ACL channels. The term "advanced audio", therefore, should be distinguished from "Bluetooth audio", which indicates distribution of narrow band voice on SCO channels as defined in the baseband specification.

This profile relies on GAVDP. It includes mandatory support for low complexity subband codec (SBC) and supports optionally MPEG-1,2 Audio, MPEG-2,4 AAC and ATRAC.

The audio data is compressed in a proper format for efficient use of the limited bandwidth. Surround sound distribution is not included in the scope of this profile.

Audio / Video Control Transport Protocol (AVCTP)
AVCTP describes the transport mechanisms to exchange messages for controlling A/V devices.

Audio / Video Distribution Transport Protocol (AVDTP)
AVDTP defines A/V stream negotiation, establishment and transmission procedures.

Audio/Video Remote Control Profile (AVRCP)
AVRCP is designed to provide a standard interface to control TVs, hi-fi equipment, or other to allow a single remote control (or other device) to control all the A/V equipment that a user has access to. It may be used in concert with A2DP or VDP.

AVRCP defines how to control characteristics of streaming media. This includes pausing, stopping and starting playback and volume control as well as other types of remote control operations. The AVRCP defines two roles, that of a controller and target device. The controller is typically considered the remote control device while the target device is the one whose characteristics are being altered. In a "walkman" type media player scenario, the control device may be a headset that allows tracks to be skipped and the target device would be the actual medial player.

This protocol specifies the scope of the AV/C Digital Interface Command Set (AV/C command set, defined by the 1394 trade association) to be applied, realizing simple implementation and easy operability. This protocol adopts the AV/C device model and command format for control messages and those messages are transported by the Audio/Video Control Transport Protocol (AVCTP).

In AVRCP, the controller translates the detected user action to the A/V control signal, and then transmits it to a remote Bluetooth enabled device. The functions available for a conventional infrared remote controller can be realized in this protocol. The remote control described in this protocol is designed specifically for A/V control only.

Basic Imaging Profile (BIP)
BIP defines how an imaging device can be remotely controlled, how an imaging device may print, as well as how an imaging device can transfer images to a storage device. BIP also includes the ability to resize and convert images to make them suitable for the receiving device. A typical scenario involves a mobile phone being used to control the shutter operation of a digital camera.

BIP may be broken down as follows:

* Image Push: Allows the sending of images from a device the user controls

* Image Pull: Allows the browsing and retrieval of images from a remote device

* Advanced Image Printing: Print images with advanced options using the DPOF format

· Automatic Archive: Allows the automatic backup of all the new images from a target device

· Remote Camera: Allows the initiator to remotely use a digital camera

· Remote Display: Allows the initiator to push images to be displayed on another device

Basic Printing Profile (BPP)
BPP allows devices to send text, e-mails, vCards, images or other items to printers based on print jobs. It differs from HCRP in that it needs no printer-specific drivers. This makes it more suitable for embedded devices such as mobile phones and digital cameras which cannot easily be updated with drivers dependent upon printer vendors.

BPP defines two roles, a sender and a printer. The sender is typically the mobile device such as a mobile phone or PDA which desires to print without the overhead of a driver. The printer is the device which renders the information to be printed. This is typically a physical printer or PC acting as a proxy for a printer connected via another physical transport such as USB.

BNEP
BNEP is used to transport common networking protocols over the Bluetooth media such as IPv4 and IPv6. The packet format is based on EthernetII/DIX Framing as defined by IEEE 802.3 (runs directly over L2CAP). BNEP is used by the Personal Area Networking Profile (PAN).

Common ISDN Access Profile (CIP)
CIP defines how ISDN signaling can be transferred via a Bluetooth wireless connection. CIP provides unrestricted access to the services, data and signaling that ISDN offers.

The purpose of the Common ISDN Access Profile (CIP) is as follows:

· To define how applications shall access ISDN over Bluetooth technology

· To allow wherever possible unrestricted access to services, data or signaling provided by ISDN

· To ensure that legacy ISDN applications do continue to work without any modification inside that application itself

· To define how the ISDN access co-exists with Bluetooth specifications that possibly access ISDN in one way or another

· To show how ISDN over Bluetooth technology can co-exist with existing ISDN in one application

Cordless Telephony Profile (CTP)
CTP defines how a cordless phone can be implemented over a Bluetooth wireless link. This profile can be used for either a dedicated cordless phone or a mobile phone that acts as a cordless phone when in proximity to a base station implementing the CTP. It is anticipated that mobile phones could use a Bluetooth CTP gateway connected to a landline when within the home, and the mobile phone network when out of range. CTP is central to the Bluetooth technology '3-in-1 phone' use case.

Dial-up Networking Profile (DUN)
DUN provides a standard to access the Internet and other dial-up services over Bluetooth technology. The most common scenario is accessing the Internet from a laptop by dialing up on a mobile phone wirelessly. It is based on SPP and provides for relatively easy conversion of existing products, through the many features that it has in common with the existing wired serial protocols for the same task. These include the AT command set specified in ETSI 07.07 and PPP.

Like other profiles built on top of SPP, the virtual serial link created by the lower layers of the Bluetooth protocol stack is transparent to applications using the DUN profile. Thus, the modem driver on the data-terminal device is unaware that it is communicating over Bluetooth technology. The application on the data-terminal device is similarly unaware that it is not connected to the gateway device by a cable.

DUN describes two roles, the gateway and terminal devices. The gateway device provides network access for the terminal device. A typical configuration consists of a mobile phone acting as the gateway device for a personal computer acting as the terminal role.

Extended Service Discovery Profile (ESDP)
ESDP defines how universal plug and play runs over a Bluetooth wireless technology connection.

Fax Profile (FAX)
The FAX profile defines how a FAX gateway device can be used by a terminal device. FAX is intended to provide a well defined interface between a mobile phone or fixed-line phone and a PC with FAX software installed. Support must be provided for ITU T.31 and / or ITU T.32 AT command sets as defined by ITU-T. A typical configuration is a personal computer using a mobile phone as a FAX gateway to send a FAX transmission to an arbitrary recipient.

File Transfer Profile (FTP)
FTP defines how folders and files on a server device can be browsed by a client device. Once a file or location is found by the client, a file can be pulled from the server to the client, or pushed from the client to the server using GOEP. The FTP profile includes support for getting folder listings, changing to different folders, getting files, putting files and deleting files. FTP uses OBEX as a transport and is based on GOEP.

FTP also defines client and server device roles and describes the range of their responsibilities in various scenarios. For example, if a client wishes to browse the available objects on the server, it is required to support the ability to pull from the server a folder-listing object. Likewise, the server is required to respond to this request by providing the folder-listing object.

Generic Access Profile (GAP)
GAP provides the basis for all other profiles and defines a consistent means to establish a baseband link between Bluetooth enabled devices. In addition to this, GAP defines the following:

· The features must be implemented in all Bluetooth devices

* Generic procedures for discovering and linking to devices

* Basic user-interface terminology

GAP ensures a high degree of interoperability between applications and devices. It also makes it easier for developers to define new profiles by leveraging existing definitions.

GAP handles discovery and establishment between devices that are unconnected. The profile defines operations that are generic and can be used by profiles referring to GAP and by devices implementing multiple profiles. GAP ensures that any two Bluetooth enabled devices, regardless of manufacturer and application, can exchange information via Bluetooth technology in order to discover what type of applications the devices support. Bluetooth enabled devices not conforming to any other Bluetooth profile must conform to GAP to ensure basic interoperability and co-existence.

General Audio/Video Distribution Profile (GAVDP)
GAVDP provides the basis for A2DP and VDP, the basis of the systems designed for distributing video and audio streams using Bluetooth technology. GAVDP defines two roles, an initiator and an acceptor. In a typical usage scenario, a device such as a "walkman" is used as the initiator and a headset is used as the acceptor.

GAVDP specifies signaling transaction procedures between two devices to set up, terminate and reconfigure streaming channels. The streaming parameters and encode/decode features are included in A2DP and VDP which depend on this profile.

Generic Object Exchange Profile (GOEP)
GOEP is used to transfer an object from one device to another. The object may be any object such as a picture, document, business card, etc. The profile defines two roles, a server that provides the location form which an object is pulled or pushed, as well as a client that initiates the action. Applications using GOEP assume that links and channels are established as defined by the GAP. The GOEP is dependent on the Serial Port Profile.

GOEP provides a generic blueprint for other profiles using the OBEX protocol and defines the client and server roles for devices. As with all OBEX transactions, GOEP stipulates that the client shall initiate all transactions. The profile does not, however, describe how applications should define the objects to exchange or exactly how the applications should implement the exchange. These details are left to the profiles that depend on GOEP, namely OPP, FTP and SYNC. Typical Bluetooth enabled devices using this profile are notebook PCs, PDAs, mobile phones and smart phones.

Hands-Free Profile (HFP)
HFP describes how a gateway device can be used to place and receive calls for a hand-free device. A typical configuration is an automobile using a mobile phone for a gateway device. In the car, the stereo is used for the phone audio and a microphone is installed in the car for sending outgoing audio. HFP is also used for a personal computer to act as a speaker phone for a mobile phone in a home or office environment. HFP uses SCO to carry a mono, PCM audio channel.

Hard Copy Cable Replacement Profile (HCRP)
HCRP defines how driver-based printing is accomplished over a Bluetooth wireless link. The profile defines a client and a server role. The client is a device containing a print driver for the server on which the client wishes to print. A common configuration is a client personal computer printing using a driver to a printer acting as a server. This provides a simple wireless alternative to a cable connection between a device and a printer. HCRP does not set a standard regarding the actual communications to the printer, so drivers are required specific to the printer model or range. This makes this profile more problematic for embedded devices which must update drivers. HCRP runs directly over L2CAP to avoid the overhead of RFCOMM / OBEX.

Headset Profile (HSP)
The HSP describes how a Bluetooth enabled headset should communicate with a computer or other Bluetooth enabled device such as a mobile phone. When connected and configured, the headset can act as the remote device's audio input and output interface. The HSP relies on SCO for audio and a subset of AT commands from GSM 07.07 for minimal controls including the ability to ring, answer a call, hang up and adjust the volume.

Human Interface Device Profile (HID)
The HID profile defines the protocols, procedures and features to be used by Bluetooth HID such as keyboards, pointing devices, gaming devices and remote monitoring devices. The HID profile uses the universal serial bus (USB) definition of a HID device in order to leverage the existing class drivers for USB HID devices. The HID profile describes how to use the USB HID protocol to discover a HID class device's feature set and how a Bluetooth enabled device can support HID services using the L2CAP layer. The HID profile is designed to enable initialization and control self-describing devices as well as provide a low latency link with low power requirements.

Intercom Profile (ICP)
ICP defines how two Bluetooth enabled mobile phones in the same network can communicate directly with each other without using the public telephone network. This function enables for example, the interconnecting of phones within an office. This profile has also been referred to as the walkie-talkie profile. It is a TCS based profile, relying on SCO to carry the audio.

Object Exchange (OBEX)
OBEX is a transfer protocol that defines data objects and a communication protocol two devices can use to exchange those objects. OBEX is designed to enable devices supporting infrared communication to exchange a wide variety of data and commands in a resource-sensitive standardized fashion. OBEX uses a client-server model and is independent of the transport mechanism and transport API. A Bluetooth enabled device wanting to set up an OBEX communication session with another device is considered to be the client device. The OBEX protocol also defines a folder-listing object, which is used to browse the contents of folders on remote device. RFCOMM is used as the main transport layer for OBEX.

OBEX enables applications to work over the Bluetooth technology protocol stack as well as the IrDA stack. For Bluetooth enabled devices, only connection-oriented OBEX is supported. Three application profiles have been developed using OBEX which include SYNC, FTP and OPP.

Object Push Profile (OPP)
OPP defines the roles of push server and push client. These roles are analogous to and must interoperate with the server and client device roles that GOEP defines. It is called push because the transfers are always instigated by the sender (client), not the receiver (server). OPP focuses on a narrow range of object formats to maximize interoperability. The most common acceptable format is the vCard. OPP may also be used for sending objects such as pictures or appointment details.

Personal Area Networking Profile (PAN)
PAN describes how two or more Bluetooth enabled devices can form an ad-hoc network and how the same mechanism can be used to access a remote network through a network access point. The profile roles include the network access point, group ad-hoc network, and PAN user. Network access points can be a traditional LAN data access point while group ad-hoc networks represent a set of devices that are only attached to one another. PAN is intended to allow the use of BNEP on Layer 3 protocols for transport over a Bluetooth wireless technology link.

RFCOMM
The RFCOMM protocol emulates the serial cable line settings and status of an RS-232 serial port and is used for providing serial data transfer. RFCOMM connects to the lower layers of the Bluetooth protocol stack through the L2CAP layer. By providing serial-port emulation, RFCOMM supports legacy serial-port applications while also supporting the OBEX protocol among others. RFCOMM is a subset of the ETSI TS 07.10 standard, along with some Bluetooth-specific adaptations.

Service Discovery Protocol (SDP)
SDP defines how a Bluetooth client application acts to discover an available Bluetooth enabled server services and characteristics. SDP provides means for the discovery of new services becoming available when the client enters an area where a Bluetooth enabled server is operating. SDP also provides functionality for detecting when a service is no longer available. SDP defines a service as any feature that is usable by another Bluetooth device. A single Bluetooth enabled device can be both a server and a client of services. An SDP client communicates with an SDP server using a reserved channel on an L2CAP link to find out what services are available. When the client finds the desired service, it requests a separate connection to use the service. The reserved channel is dedicated to SDP communication so that a device always knows how to connect to the SDP service on any other device. An SDP server maintains its own SDP database, which is a set of service records that describe the services the server offers. Along with information describing how a client can connect to the service, the service record contains the service's UUID, or universally unique identifier.

Service Discovery Application Profile (SDAP)
SDAP describes how an application should use SDP to discover services on a remote device. As required by the GAP, any Bluetooth enabled device should be able to connect to any other Bluetooth enabled device. Based on this, SDAP requires that any application be able to find out what services are available on any Bluetooth enabled device it connects to. The profile handles the search for known and specific services as well as searches for general services. SDAP involves an application, the service discovery user application, which is required in a Bluetooth device for locating services. This application interfaces with the SDP that sends and receives service inquiries to and from other Bluetooth enabled devices. SDAP is dependent on and re-uses parts of the GAP.

SIM Access Profile (SAP)
SAP allows devices such as car phones with built in GSM transceivers to connect to a SIM card in a Bluetooth enabled phone. Therefore the car phone itself does not require a separate SIM card.

Serial Port Profile (SPP)
SPP defines how to set-up virtual serial ports and connect two Bluetooth enabled devices. SPP is based on the ETSI TS07.10 specification and uses the RFCOMM protocol to provide serial-port emulation. SPP provides a wireless replacement for existing RS-232 based serial communications applications and control signals. SPP provides the basis for the DUN, FAX, HSP and LAN profiles. This profile supports a data rate of up to 128 kbit/sec. SPP is dependent on GAP.

Synchronization Profile (SYNC)
The SYNC profile is used in conjunction with GOEP to enable synchronization of calendar and address information (personal information manager (PIM) items) between Bluetooth enabled devices. The profile also describes how an application can support automated synchronization. A common application of this profile is the exchange of data between a PDA and computer. SYNC defines client and server device roles. The profile is also commonly referred to as IrMC synchronization.

Telephony Control Specification (TCS-Binary or TCP)
TCP defines how a Bluetooth enabled device can be used as wireless phone and how a Bluetooth enabled mobile phone should switch to Bluetooth enabled wireless phone-function when it comes within reach of a Bluetooth enabled base station. TCP is a bit oriented protocol that defines the call control signaling for the establishment of speech and data calls between Bluetooth enabled devices. It also defines the signaling for the handling of groups of Bluetooth enabled devices. TCP also supports the establishment of a voice or data call in a point-to-point configuration or point-to-multipoint configuration. This protocol is based on the ITU-T recommendation Q.931 and runs directly over L2CAP.

Video Distribution Profile (VDP)
VDP defines how a Bluetooth enabled device streams video over Bluetooth wireless technology. Sample use cases include the streaming of a stored video from a PC media center to a portable player or streaming from a digital video camera to a TV. The profile mandates support for H.263 baseline. The support for MPEG-4 visual simple profile and H.263 profiles 3 and 8 are optional and covered in the specification.

WAP Over Bluetooth Profile (WAP)
WAP defines how the wireless application protocol suite can run over a Bluetooth wireless technology link. A typical configuration is a mobile phone connecting to a public kiosk over a Bluetooth technology link and using WAP to browse for information. WAP works across a variety of WAN technologies bringing the Internet to mobile devices. Bluetooth technology can be used to provide a bearer for transporting data between the WAP client and an adjacent WAP server. The ad hoc networking capabilities offered by Bluetooth technology gives a WAP client unique possibilities regarding mobility compared with other WAP bearers. The traditional form of WAP communications involves a client device that communicates with a server/proxy device using the WAP protocols. WAP technology supports server push. Used over Bluetooth technology, this protocol offers many possibilities for distributing information to handheld devices on location basis.





Regards,

Bency

Bluetooth Wireless mouse

http://www.microsoft.com/windowsxp/using/setup/learnmore/bowman_02july08.mspx

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00045315&lc=en&jumpid=reg_R1002_USEN

Cables

--------------------------------------------------------------------------------

From: Praveen [mailto:praveenm@hyd.brigade.com]
Sent: Friday, June 24, 2005 1:53 PM
To: HP Pavilion Desktops
Subject: Good site...



Hi Team,



Visit the below web site for the information about different types of Adapters, Cables, Connectors, Media Converters, Switches, Splitters.....



http://www.qualitycables.com/



Regards,



Praveen Mareddi.

Cables

Direct Cable

Hi Team,
Here is a very good Web Site for information on configuring direct cable/cross over cable connections. You can find instructions on how to configure connections between multiple operating systems.
<http://www.cellarstone.com/softcopy/softcopy_cable_connections.htm>
I hope this helps !!!
Regards,
Srinivas T
1626, KV Email

cannot upgrade display card

With reference to your inquiry, I would like to inform you that the display adapter installed on your Pavilion notebook <=Model=> is integrated onto the system board. The graphics adapter is not an option for upgrade on notebook computers. This is because the notebook computers are equipped with an onboard graphics adapter which cannot be replaced separately. Additionally, there is no provision for the installation of an additional graphics adapter like in a desktop computer, where you can install two display adapters simultaneously (a PCI and an AGP display adapter), if it is necessary. However, you can upgrade the Video drivers by installing the latest drivers for your Video adapter.

Card reader troubleshooting

Card Readers on HP Notebooks:


HP Notebook PCs - Fatal Exception Errors when Inserting xD, SM, MS/MSPro or SD Flash Media
(Applicable for : TI-PCI 1520(CardBus) & PCI 1620(4IN1 CardReader)

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00385511


HP Notebook PCs - Installation Steps for the TI Media Reader Driver are Not Correct

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00367810


HP Notebook PCs - Card Reader Does Not Work After Installing Updated Driver
(Appllicable for Texas Instruments PCI (TI-PCI) 1520 and 1620 Cardbus Controller)

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00361624


HP Notebook PCs - Inserting a SD Removable Memory Card May Cause Blue Screen Error

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&lang=en&dlc=en&product=1137817&docname=c00267947


HP Notebook PCs - Sony Memory Stick Duo Adapter Not Compatible

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00271229


HP Notebook PCs - Unable to Read or Write to Smart Media Card

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00367301


HP Notebook PCs - 2 Gigabyte Smart Media Card not Recognized

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00388338

CC

Hi All,
If any of you have password issues with your logins of any HP Tool (ADT/KRS, iCare, Kana, Cisco, Prometric), pls have your TL/SME email your login details to:
commandcentre@brigade.com
It’s a requirement that each of you use your own personal login to access any HP tool.
Rgds,
Srini

CC Details

Dear Amlan,

Thank you for writing back.

I can understand your concerns of sharing the Credit card details with your friend and need a confirmation regarding the issue.

Let me assist you in this regard.

I would like to inform you that we do support the following Credit cards in the process of obtaining CC details at HP.

American Express (Should be an international valid card) -or-
Master Card. -or-
VISA.

This information is taken only for security reasons.

In cases where HP did not receive the defective part within 30 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.

However, you can provide the CC details to your friend and get the replacement part from HP.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

In closing, let me add that we appreciate your business and support. Thank you for writing. I take great pleasure in helping an esteemed customer like you.

Glad to be of Service,

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

CC info

The number is not visible and
we use only the reference number when we contact for Credit Card number.

CD DVD Complete

== Download the Maintenance and Service Guide for removing and reseating the Optical drive on your Notebook computer:

Refer the page number :


This guide requires Acrobat Reader software to be installed on your computer. You can obtain it from the following URL:

http://www.adobe.com/prodindex/acrobat/readstep.html

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.


== Reset BIOS:

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.a
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.


== Uninstalling the burning software from Add remove programs utility located in Control panel.

== Download and install the following patch:

http://dougknox.com/xp/utils/XP_CD-DVD-Fix.zip

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.


== Replace Existing Driver

1. Click Start and click Control Panel.
2. If Control Panel is in Category view, click Performance and
Maintenance and click System. If Control Panel is in Classic view,
double-click System.
3. On the Hardware tab, click Device Manager.
4. Double-click DVD\CDROM devices and Click the drive next to it.
5. On the Action menu, click Uninstall.
6. When you are prompted to confirm the removal, click OK.
7. Repeat steps 4 and 5 for all other drives.
8. Restart the computer.

Windows will redetect the device on restart and reinstalls the drivers automatically.

== Installing the burning software.

Changing com ports

http://sewelldirect.com/USBtoSerialSupportWindows.asp

Chipset drivers

ZX5000


http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&lc=en&softwareitem=pv-36944-1

CIS Reporting Chat

CIS reporting

http://ipgweb.cce.hp.com/ipgcispro/search.asp

aziz.abdul
bRIGADE143@

Clock

HP Notebook PCs - Computer Clock Is Losing Time
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00047347
HP Notebook PCs - Missing COA on Microsoft Office XP Professional with Publisher
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpb11127

Comments

All life is a chance. So take it! The person who goes furthest is the one who is willing to do and dare.
- Dale Carnegie

"Opportunity is missed by most people because it comes dressed in overalls and looks like work.


There is no mountain too high that God cannot made plain- so pray always.

Commercially Reasonable Definition HP Products

crm com reasonable

Commercially Reasonable Definition HP Products crm com reasonable

Dear ,

Thank you for contacting HP Total Care.

I see that you are experiencing problem with "Wrong Model Notebook" error message, while recovering system using Full Recovery process.

Try the following workaround to return to the Recovery process. After the Wrong Model Notebook error, there is a command prompt. Here, you need to follow these steps:

1. X: then press ENTER.
2. cd tools, then press ENTER.
3. setvar.bat, ENTER

This should produce a 4 letter code that needs to be written down. After the code has been taken by the script, you would then go to step 4.

4. cr8hib.bat, then press ENTER.

Additional information:
=======================

I would like to inform that when your type setvar.bat and click enter, the screen would appear in this format:

X:\TOOLS> "MODEL=XXXX"
X:\TOOLS> "IMG_DIR=X:\recover\AIBRH01A.BU
X:\TOOLS> "DULNG=ABA
X:\TOOLS> "CD_DIAG=TRUE"

Here, you need to note down the value XXXX. This value is specific to your Palivion notebook.

The information I have provided should answer your question. If you
have further questions, please reply to this message. We will be happy
to assist you further.

Sincerely,

Simon
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/go/support.

configure MS Outlook and Outlook Express for different ISP's

--------------------------------------------------------------------------------

From: Taj Ahmed
Sent: Saturday, July 29, 2006 1:18 AM
To: HP Pavilion Notebooks Chat
Subject: FW: How to configure MS Outlook and Outlook Express for different ISP's



fyi



-----Original Message-----
From: Sridhar.C [mailto:b3058@hyd2.brigade.com]
Sent: Saturday, July 29, 2006 12:16 AM
To: b2691@hyd2.brigade.com; b2808@hyd2.brigade.com; SateeshD@hyd2.brigade.com; bhaskerve@hyd2.brigade.com; srinivassa@hyd2.brigade.com; raghavendras@hyd2.brigade.com; amarnathc@hyd2.brigade.com; venkateswararaoma@hyd2.brigade.com; shashidhar@hyd2.brigade.com; sridharch@hyd2.brigade.com; Ravigo@hyd2.brigade.com; Syedaq@hyd2.brigade.com; maheswerk@hyd2.brigade.com; mansoorali@hyd2.brigade.com; qureshiggm@hyd2.brigade.com; sameerahmed@hyd2.brigade.com; mahendera@hyd2.brigade.com; raghunandanp@hyd2.brigade.com; narayanabas@hyd2.brigade.com
Cc: TajA@brigade.com; B1456@hyd2.brigade.com; vijayanandv@hyd2.brigade.com
Subject: How to configure MS Outlook and Outlook Express for different ISP's



Hi Amigos,



Here are the list of web sites links that allows us to configure the MS Outlook and Outlook Express as the default mail account.



Configure Outlook express to Earthlink:



http://kb.earthlink.net/case.asp?article=21517




Configure Outlook express to AOL:



http://support.microsoft.com/default.aspx?scid=kb;en-us;883081




Configure Outlook express with Juno e-mail:



http://www.juno.com/support/email/auto-configure-ex5.html




Configure Outlook express with MSN and MSN Hotmail:



http://support.microsoft.com/?kbid=220852



Configure Outlook express with AT&T Worldnet:



http://help.att.net/docs/howto/email/msie/how_msol_w95_configoutexp.htm?platform=none#add




Configure Outlook express with Cablevision Optimum Online e-mail



Auto setup tool:



http://www.optonline.net/Cservice/Article/0,3994,channel%3D68%26article%3D2367539%26type%3Dreg,00.html




Configure Outlook express with NetZero e-mail:



http://www.netzero.net/support/email/auto-configure-ex5.html



http://www.netzero.net/support/email/email-setup-msoex5.html




Configure Outlook express with Comcast e-mail:



http://www.comcast.com/Support/Corp1/FAQ/FaqDetail_2299.html



Configure Outlook express with Cox.net e-mail:



All the steps will be similar in creating the new account except the Incoming and Outgoing POP3 server address will be chaning for different states;



POP3 servers address for different states:



http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=fcb44db0-3835-491c-bca8-2d56ac32a574



Configure Outlook express with Verizon e-mail:



http://www.dslreports.com/faq/12106



http://www.hawaiiwebservices.com/verizon_email_setup.html



Configure Outlook express with Yahoo:



http://help.yahoo.com/help/us/mail/pop/pop-06.html





MS OUTLOOK:


Configure MS Outlook to AOL:



http://office.microsoft.com/en-gb/assistance/HA010936921033.aspx



Configure MS Outlook with Juno e-mail:



http://office.microsoft.com/en-gb/assistance/HA010962621033.aspx



http://www.juno.com/support/email/email-setup-msoex5.html(Pictorial format)



Configure MS Outlook with MSN and MSN Hotmail



http://office.microsoft.com/en-gb/assistance/HA011000051033.aspx



Configure MS Outlook with AT&T Worldnet



http://office.microsoft.com/en-gb/assistance/HA011134351033.aspx



Configure MS Outlook with Cablevision Optimum Online e-mail



http://office.microsoft.com/en-gb/assistance/HA010962651033.aspx



Configure MS Outlook with NetZero e-mail:



http://office.microsoft.com/en-gb/assistance/HA010956981033.aspx



Configure MS Outlook with Charter Pipeline e-mail:



http://office.microsoft.com/en-gb/assistance/HA010957011033.aspx



Configure MS Outlook with SBC Yahoo!:



http://office.microsoft.com/en-gb/assistance/HA011133121033.aspx



Configure MS Outlook with Comcast e-mail:



http://office.microsoft.com/en-gb/assistance/HA010956951033.aspx



http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook17742




Configure MS Outlook with Time Warner Road Runner e-mail:



http://office.microsoft.com/en-gb/assistance/HA010957021033.aspx



Configure MS Outlook with Cox.net e-mail:



http://office.microsoft.com/en-gb/assistance/HA010962641033.aspx



Configure MS Outlook with Verizon Online e-mail:



http://office.microsoft.com/en-gb/assistance/HA010962761033.aspx



Configure MS Outlook with EarthLink e-mail:



http://office.microsoft.com/en-gb/assistance/HA010956961033.aspx



Configure MS Outlook with Yahoo! Mail:



http://office.microsoft.com/en-gb/assistance/HA011133141033.aspx




http://office.microsoft.com/en-gb/results.aspx?Scope=FX%2CHA%2CHP%2CQZ%2CRC%2CXT&Query=configure+outlook+express





ISP Mandatory Outgoing Mail Server

AltaVista Free Access : email.1stup.com
AT&T WorldNet : mailhost.worldnet.att.net
AT&T BI : mail.attbi.com
DCAnet : postoffice.dca.net
EarthLink : mail.earthlink.net
Microsoft's MSN : smtp.email.msn.com
MindSpring : smtp.mindspring.com
NetZero : smtp.netzero.net
Prodigy Internet : smtp.prodigy.net
Sprynet : smtp.sprynet.com
Verizon/GTE (Dial-Up) : outgoing.verizon.net





Please ignore if already known.



Thanks and Regards,

Sridhar.C

Team Amigos

3058, KV-CHAT

Copy and XCopy

To isolate issue with reading CDs, we can try coping files from the CD to hard drive using Copy or Xcopy command. Copy and Xcopy are command-line utilities that typically uncover a disc-reading issue. If Copy and Xcopy complete successfully, the issue is unlikely to be a problem with reading the disc. A failure to copy may indicate drive problems or system problems; in that case, do more troubleshooting.
To use Copy and Xcopy to test disc-reading, follow these steps:
Click Start, and then click Run.
In the Open dialog box, type cmd, and then press ENTER.
At the command prompt, type one of the following commands:
To copy a folder:
copy discdrive:\ foldername drive:\psstest /V
To copy the whole disk:
xcopy discdrive:\*.* drive:\psstest /V /E
NOTE: discdrive is the drive letter of the CD-ROM or DVD drive, foldername is the name of the folder containing files that you have to have to access on the disk, and drive is the letter of your system hard disk. It is better to provide the exact path (with drive letters) to customers.
Press ENTER.
If you are prompted with the question whether psstest specifies a file name or directory name, press F.
If you are prompted to overwrite, press A.
NOTE: When you use /V with Copy or Xcopy, the copied files are verified. This takes longer but it makes sure that the files were copied correctly.
This information is availale in the following Mocrosoft Knowledge base article:

http://support.microsoft.com/?kbid=321641

CRM CORAPID

Parts and services can only be setup in the country where the product was purchased and marketed. If you are outside the country where you purchased your product, you must contact the support center in the country of purchase to arrange for parts or service. You will be responsible for the cost of shipping the product to the appropriate authorized repair site.

Please visit the following location, on our Web site, to locate information on how to contact the appropriate support center:

http://welcome.hp-ww.com/country/us/eng/wwcontact.html


CSO status

crm rep status us


For information regarding your product's repair or replacement status,
please call our HP Total Care phone support at 1-800-474-6836 or follow
these steps to check the status online:

1. Visit the following HP Web site:

http://www.hp.com/go/csostatus

2. In the "Service order number" box, enter the Customer Service Order
number or CSO number provided by a Customer Care support
representative when the product was sent in for repair/service.
3. In the "Postal code" box, enter the zip code that was provided to
the Customer Care support representative.
4. Click the submit button.

You should now be able to view the status of your service order.

NOTE: Repair times vary by product. Check the warranty that came
with your product for all of the service options available.
In addition, if parts are on back order, or there are other
unforeseen circumstances, additional time may be required
to repair your product.

To check the shipment, you may visit the following UPS or FedEx
tracking Web sites:

UPS: http://www.ups.com/tracking/tracking.html

FedEx: http://www.fedex.com/us/tracking/

NOTE: The URLs above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.


Data Recovery

US:

http://www.recoverdata.com/

http://www.essdatarecovery.com/





Software:

http://www.stellarinfo.com/download.htm

http://www.stellarinfo.com/

http://www.data-recovery-software.net/Linux_Recovery_Download.shtml

http://www.runtime.org/downloads.htm

disable Firewalls

Disabling Conflicting Firewalls Such as Windows XP, McAfee, Norton, or Zone Alarm
Often two firewalls on the same LAN conflict. Both are trying to do the same job; the conflict may cause an otherwise good Internet connection to drop. If this happens, use the NETGEAR firewall, and disable the other. Two situations are described here, but the general approach applies to any firewall active on a NETGEAR LAN.
The Windows firewall may be turned on without you knowing, for example, if the XP Network Setup Wizard was used.

To Disable Windows' Firewall
See Microsoft knowledgebase article: How to: Enable or Disable Internet Connection Firewall In Windows XP <http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b283673>. (Note that you must be logged on as administrator, if you are not, no "Advanced" tab will appear as described.) For hints about using these Windows features, search firewall in Windows help, and select the article Enable or Disable Internet Connection Firewalls.

To Enable the NETGEAR Firewall
Consult your router's User Guide or Reference Manual. Look for sections such as "Using Basic Firewall Services" or "Allowing and blocking keywords, sites, services". Manuals are available for downloading on this site.

To Disable the Norton Firewall
Right-click the Norton Internet Security icon on the system tray and select Disable.

To Disable the McAfee Firewall
Uninstall McAfee
Reinstall McAfee, selecting Custom Installation.
Unselect McAfee Firewall.
Finish the rest of the McAfee installation as you did before.

To Disable Zone Alarm
Right-click the Zone Alarm icon in the System Tray, and select Shutdown Zone Alarm.
Also search the Zone Alarm <http://www.zonelabs.com/store/content/home.jsp> forum for such issues as this product continually logging people off AOL, or Windows XP wrongly reporting that Zone Alarm has been turned off.

Dougknox patch from Microsoft

http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B314060

http://support.microsoft.com/?scid=aw;en-us;314060&eula=1

Drivers Bizz support

http://www.hp.com/bizsupport/

Drivers Recent

FYI
Regards,
Ram.
Please ignore if you already knew this.
-----Original Message-----
From: Pavani Talluri
Sent: Friday, June 02, 2006 4:16 AM
To: HP AiOs; HP AiOs Chat
Subject: HP Recent Drivers Page
Importance: High


Hi All,
This is to let you all to be aware of the HP Recent Drivers Page. This is the website wherein the drivers for the recently released models will be posted prior to reflecting in HP Software & Drivers Page.
Following is the link to this HP Recent Drivers Page:

http://h30046.www3.hp.com/subscribe/recent_drivers/

Once you open this webpage, click Printing & Multifunction hyperlink. Select the required Product Series from Select a Product Family drop-down menu. Any recent updates or driver downloads available for the respective models will be shown here.
To be more informative, Deskjet F300 Series drivers are not yet shown up in the HP Software Drivers Page. Whereas you can find the drivers for this series through this Recent Drivers Page. Even Windows x64 bit drivers for few models of Officejet 4310 Series are reflecting in this page.
Therefore, now onwards if you don't find any drivers for any model in the HP Software & Drivers Page then try checking for the same through this HP Recent Drivers Page. It is recommended to check frequently as the updates are posted very frequently here.
I hope this information helps you all in daily processing.
Regards,
T. Pavani
Team Lead - AiO Team.



DISCLAIMER: The information in this message is "BRIGADE confidential" and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you.


Drivers third party

http://www.omegadrivers.net/

Dual language options

Below is a clarification on recent Non-US notebook models that are being offered dual language options.

Applies to:
All recent Non-US Notebook models which come with dual language options.

When the notebook is started for the first time out of box, it gives an option to choose language of choice, which will be the local language of that region (Arabic, German, Italian etc...) and English. Once the language is chosen, operating system and all other applications will appear in that language and it is not possible to revert back to language options. Performing a Non-Destructive recovery or Destructive Recovery will not give the option of choosing language of choice again.
If a customer accidentally chooses a language which he does not want to use, then the only option to revert back to English version or vice versa is to contact the local support where the notebook has been purchased and request for an English version of Recovery kit. This will be provided free of cost to customer.
If a customer complains that he is not being offered the Recovery Kit, please follow the regional escalations

dv Series

External mouse issue

Hi Team,
On DV4000 notebooks with Alps touchpad, some of the customers are experiencing an issue with using an external mouse with the notebook. The touchpad gets disabled when connecting the external mouse. Installing the mouse softwares in the below given order can resolve the issue.
1. Disconnect the external mouse. Uninstall the External mouse software and then uninstall the Touchpad drivers.
2. Now, install the latest Touchpad drivers first. Then connect the external mouse and install the support software for that device.
You can refer to the complete case(1867273) below, which has resolved the issue.
Regards
Yeeswar.
-----------------------------------------------------------------
Dear Tsang,
Thank you for contacting HP Total Care.
I see that you have connected the Kensigton mouse to the notebook which disabled the Touchpad on the notebook. You would like to have both the mouse pointers work with the notebook. Tsang, let me assist you in this regard.
The BIOS on this notebook does not have any control on the external mouse attached to the notebook. The current issue with your touchpad seems to be with the conflicts of the Kensington mouse with your Alps touchpad on the notebook. To exactly isolate the issue with your notebook, please try the below given procedure by disconnecting the external mouse:
Remove the Kensington mouse software from the Control Panel:
1. Click Start, Click Control Panel.
2. Click on Add or Remove Programs.
3. Choose the Kensington mouse software from the list and click Change/Remove button.
4. This will uninstall the external mouse software from computer.
Now, uninstall the Alps Touchpad drivers from the Device Manager:
1. Click Start and choose Control Panel.
2. Double-click the System icon.
3. Go to Hardware tab.
4. Click Device Manager button.
5. Click the plus (+) sign next to Mouse and other pointing devices.
6. Right-click on the listed driver and click Remove. At the warning prompt, click OK.
7. Close all windows and restart the computer.
After removing both these softwares, please try to install the latest drivers for your Touchpad and then try to install the external mouse software.
You can use the below given link to download the latest Alps touchpad drivers for your notebook:
<http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=468788&lang=en&cc=us&softwareitem=ob-29930-1>
NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

After installing the Alps touchpad drivers, check the functionality of the touchpad. Now, connect the Kensington mouse to the notebook and try to install the Kensington mouse software that is supplied with the device and check whether the issue still persists. If the touchpad remains disabled, the issue is with the conflicts of the external mouse drivers with the notebook. In this case, I recommend you to check the issue with a different mouse and please get back to us with the status.
If you have more queries on this issue, please get back to us. We will be happy in assisting you further.

Sincerely,
Alec
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at <http://www.hp.com/support>.
Original Message Follows:
-------------------------
hp e-mail support
webform_submit_time : Sun Jul 03 13:14:35 EDT 2005
webform_url : <http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703>
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Tsang
last_name : Shao
email_address : tshao@hal-pc.org <mailto:tshao@hal-pc.org>
phone_number : 713-7234096
country_areacode : 11
country : United States of America [US]
problem_area : keyboard/mouse/input devices
purchase_date : Jul/2005
serial_number : 2CE5250LF2
operating_system : Microsoft Windows XP
model_number :
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : I set up my new HP notebook, I added a Kensinton mouse, then the Touch Pad pointer won't work, how can I retore the Touch Pad pointer function, and make both Touch Pad and mouse pointers work. (note: there is a ALP Touch Pad Drive installed in the notebook. Thanks for quick and effective responses. Shao
trouble_shooting :
setting_changes :
tech_skill : beginner

DV8000 issues

Hard drive bracket

Hi,
We often come across customers who’re looking for the hard drive adapter to add a secondary hard drive to the DV8000 computers. If the customer purchases the hard drive from HP, the adapter is included with the hard drive itself. However, if the hard drive is obtained from a third-party vendor, then the customer would need to order the DV8000 Bracket Kit (Part #: 403816-001) to be able to connect the second hard drive to the notebook.
This kit includes Display hinge support bracket; Optical drive bracket; Hard drive bracket; Expansion port 2 bracket & TouchPad bracket.
Regards,
V.Shiv Shankar Sastry

Lightscribe drive issue

Dear Jeff,

Thank you for contacting HP Total Care.

I understand that the HP Pavilion Notebook computer is getting an error message "There is no LightScribe device found on this system" and need assistance about the issue. I greatly appreciate your personal troubleshooting steps regarding the issue.

Please be assured that customer satisfaction is very important to us, and I will provide the necessary assistance in this regard.

I have searched our internal database and found that the Notebook computer is bundled with LightScribe Super Multi 8X DVD±R/RW with Double Layer Support drive.

PLease refer the URL below for specifications of your Notebook computer:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00678287&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.


At this time, please follow the instructions mentioned below in order to resolve the issue:

== Download the LightScribe Host Software, Please refer the URL below:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&dlc=en&os=228&product=3184232&lang=en&softwareitem=ob-38435-1

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

-or-

ftp://ftp.hp.com/pub/softpaq/sp31501-32000/sp31772.exe



Also, refer the link provided below for information regarding the issue:

= Creating Disc Labels with LightScribe:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=3184232&lang=en&docname=c00208298

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

This should answer your inquiry.

Hope, I have thoroughly addressed your concerns. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

Glad to be of service,

Always, looking forward to assist you further !!!

Sincerely,


Kenneth
HP Total Care

HP Total Care is a J.D. Power and Associates Certified Technology Service and Support Center, recognized for consistently providing An Outstanding Customer Service Experience.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support



Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Sun Oct 01 18:22:16 EDT 2006
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion500449
remote_host : wwemail.support.hp.com
language : United States - English [en]
template : hpq_pc
product_name : dv8000
first_name : Jeff
last_name : Peckham
email_address : jeffpeckham7823@msn.com
phone_number : 410-638-2788
country_areacode : 11
country : United States of America [US]
problem_area : other
purchase_date : Aug/2006
serial_number : CND6322KPZ
operating_system : Microsoft Windows XP
model_number : HP Pavillion dv8000
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC

error_message : There is no LightScribe device found on this system
problem_description : I'm trying to use the Lightscribe program, but get the error message shown above. I've downloaded the software updates, but the problem persists.
trouble_shooting :
setting_changes :
tech_skill : intermediate



PC Recovery

PC Recovery Solution:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00608578

Error messages

http://h10025.www1.hp.com/ewfrf/wc/fastFaqDocument?cc=us&dlc=en&product=212728&lc=en&docname=c00056672&jumpid=reg_R1002_USEN

Express card

http://www.expresscard.org/web/site/qa.jsp




It seems we now have a couple of Express Card Adapters available in the market. These adapters would allow us the capability to add support for various I/O functions (such as Serial ports, Firewire Ports, Serial ATA with or without RAID capabilities). These are specially useful for the de-featured DV5000 / DV8000 / DV1000 / DV1600 notebooks that do not have some of these capabilities and also lack the availability of expansion via the PCMCIA cards.

You may find some of such cards at:

http://www.expresscard.org/web/site/cons_wtb.jsp

http://www.xterasys.com/e94b.htm

Hope you would find this useful.

Express card slot

http://h10032.www1.hp.com/ctg/Manual/c00543078.pdf


PC Card slot:

http://h10032.www1.hp.com/ctg/Manual/c00722765.pdf


Remote controller:

http://h10032.www1.hp.com/ctg/Manual/c00309482.pdf

http://img83.imageshack.us/my.php?image=hpmobileremotecontroliibt2.swf

http://h10032.www1.hp.com/ctg/Manual/c00725689.pdf

External display

I understand that you are having an issue while connecting the External monitor(TV) to HP Pavilion Notebook computer and need assistance about the issue.

Let me assist you in this regard.

At this time, please follow the instructions mentioned below in order to resolve the issue:

== Connecting an external monitor(TV) to the Notebook PC:

1. Click Start, Turn Off Computer, then Turn Off (Windows XP).
2. Connect the monitor cable from the monitor to the monitor port on
the rear of the computer.
3. Connect the monitor to a power source and turn it on.
4. Press the Power button to turn on the computer.


Please follow the instruction mentioned below for switching the display to the external monitor(TV):

The notebook's video card supports three modes. Built-in screen only; external video only; and both on simultaneously (mirrored). If you're not seeing the image on the desired device(s), the notebook's video card is probably in another mode. Press FN + F4 to cycle through the display options: Notebook display, External monitor, Both.

If you press FN + F4 once, the External monitor will display & there will be no LCD display
If you press FN + F4 twice, the External monitor will display & there will be some shading on the the LCD
If you press FN + F4 thrice, both LCD & External monitor will display

NOTE: Make sure that the External monitor is connected to the S-Video port of the notebook.

If the results aren't yet as desired, wait 10 seconds and repeat. In this manner, you may jump to each of the three modes.

However, if the issue still persist, please perform the option below:
1. Right click on desktop.
2. select properties, display properties window appears on the screen.
3. select settings tab.
4. select the display 2
5. check the box Extend my windows desktop on this monitor option.
6. Click ok.

External display links

Note down the URLs of the day, centered over external display connection to HP Notebooks:
HP Notebook PCs - Configuring an External Display
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00213448
HP Notebook PCs - Secondary Display Only Shows Desktop Background
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00471015
HP Notebook PCs - DVD Player Cannot Simultaneously Display the Video Movie on Both the LCD and CRT
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bpb11199
HP Notebook PCs - Display Turns Off When Display Mode is Changed During DVD Movie Playback
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00294339
HP Notebook PCs - External Monitor Displays S-Video in Black and White
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00304720

External display TV

Dear Vida,

Thank you for contacting HP Total Care.

I understand that you are unable to connect the TV with HP Pavilion Notebook computer and need assistance about the issue.

Please be assured that customer satisfaction is very important to us, and I will provide the necessary assistance in this regard.

At this time, follow the instructions mentioned below for switching the display to a TV set :

The notebook's video card supports three modes. Built-in screen only; external video only; and both on simultaneously (mirrored). If you're not seeing the image on the desired device(s), the notebook's video card is probably in another mode. Press FN + F4 to cycle through the display options: Notebook display, TV, Both.

If you press FN + F4 once, the TV will display & there will be no LCD display
If you press FN + F4 twice, the TV will display & there will be some shading on the the LCD
If you press FN + F4 thrice, both LCD & TV will display

NOTE: Make sure that the TV is connected to the S-Video port of the notebook.

If the results aren't yet as desired, wait 10 seconds and repeat. In this manner, you may jump to each of the three modes.

However, if the issue still persist, please perform the option below:
1. Right click on desktop.
2. select properties, display properties window appears on the screen.
3. select settings tab.
4. select the display 2
5. check the box Extend my windows desktop on this monitor option.
6. Click ok.



Alternately, please refer the instructions mentioned below depending on the Display adapter bundled with the Notebook computer.

* * For Intel 945GM Express graghics card:

The following steps should resolve most problems with being unable to enable TV-out:

1. Enable TV-out in the Intel® Extreme Graphics Devices tab:
2. Start > Settings > Control Panel > Display Settings > Advanced > Intel® Extreme Graphics > Graphics Properties> Devices tab.
3. Shut down the system. Attach the TV-out cable and power on the TV and then power on the computer. Check the Intel® Extreme Graphics Devices tab again to see if the TV is detected.
4. Lower the desktop screen resolution to 1024x768 or below.

For more information, Visit following website:

http://support.intel.com/support/graphics/sb/CS-004653.htm

or

http://www.fujitsu-siemens.co.uk/rl/servicesupport/techsupport/lifebook/General/Svideo%20connection.doc




* * Nvidea Display card:

http://www.weethet.nl/english/video_pc2tv_nvidia.php


NOTE: The URL(s) above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.


I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Glad to be of service.

Sincerely,


Kenneth
HP Total Care

HP Total Care is a J.D. Power and Associates Certified Technology Service and Support Center, recognized for consistently providing An Outstanding Customer Service Experience.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support



Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Tue Dec 05 22:45:10 EST 2006
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : United States - English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Vida
last_name : Matkovic
email_address : vidam@bigpond.com
phone_number : 02 49849714
country_areacode : 6161
country : Australia [AU]
problem_area : installation/setup
purchase_date : Oct/2006
serial_number : CNF64117KQ
operating_system : Microsoft Windows XP
model_number : RE131PA
accessory_items :
other_accessory : entertainment PC
cddvd_installed : CD/DVD installed after purchase
error_message : can not install TV
problem_description : No one knows how to install TV on my Pavilion entertainment PC.
I have tried to conect in Sydney with instaled TV antena with no results.
trouble_shooting : Reng HP for assistance but unable to get right information. I took all the steps provided to install
with no success. Please help.
setting_changes : NO
tech_skill : beginner

External Monitor

== Test the issue by connecting an external monitor to the Notebook PC:

1. Click Start, Turn Off Computer, then Turn Off (Windows XP).
2. Connect the monitor cable from the monitor to the monitor port on
the rear of the computer.
3. Connect the monitor to a power source and turn it on.
4. Press the Power button to turn on the computer.

Switching the display to the external monitor

Press FN + F4 to cycle through the display options: Notebook display, External monitor, Both.




== Please follow the instruction mentioned below for switching the display to the external monitor:

The notebook's video card supports three modes. Built-in screen only; external video only; and both on simultaneously (mirrored). If you're not seeing the image on the desired device(s), the notebook's video card is probably in another mode. Press FN + F4 to cycle through the display options: Notebook display, External monitor, Both.

If you press FN + F4 once, the projector will display & there will be no LCD display
If you press FN + F4 twice, the projector will display & there will be some shading on the the LCD
If you press FN + F4 thrice, both LCD & projector will display

NOTE: Make sure that the projector is connected to the S-Video port of the notebook.

If the results aren't yet as desired, wait 10 seconds and repeat. In this manner, you may jump to each of the three modes.

However, if the issue still persist, please perform the option below:
1. Right click on desktop.
2. select properties, display properties window appears on the screen.
3. select settings tab.
4. select the display 2
5. check the box Extend my windows desktop on this monitor option.
6. Click ok.








The following steps should resolve most problems with being unable to enable TV-out:

1. Enable TV-out in the Intel® Extreme Graphics Devices tab:
2. Start > Settings > Control Panel > Display Settings > Advanced > Intel® Extreme Graphics > Graphics Properties> Devices tab.
3. Shut down the system. Attach the TV-out cable and power on the TV and then power on the computer. Check the Intel® Extreme Graphics Devices tab again to see if the TV is detected.
4. Lower the desktop screen resolution to 1024x768 or below.

For more information, Visit following website:

http://support.intel.com/support/graphics/sb/CS-004653.htm

or

http://www.fujitsu-siemens.co.uk/rl/servicesupport/techsupport/lifebook/General/Svideo%20connection.doc

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.



Nvidea:

http://www.weethet.nl/english/video_pc2tv_nvidia.php



Hi Guys,
We can connect multiple monitors to the notebook and have extended display on more than two monitors. You can find more information at the following website:
http://www.villagetronic.com/vtbook/index.html
Regards
L Ramakrishna

Fed EX

Dear Jennifer,

Thank you for contacting HP Total Care.

I see that they is a pick up scheduled on 08-17-05 and the CSO number for the case is HQ1164-01.

the tracking number is 301000910170

The address to which the Notebook will be sent for repair is as follows:

HEWLETT-PACKARD REPAIR CENTER
45225 NORTHPORT CT
FREMONT ,CA 94538

Please write the CSO number on the package and hand over the package to the fedex agent.

However I have also rescheduled the pick up once again on 08-18-05.

I also have a small request if you can pick up the notebook and drop it at the nearest fedex place then provide the tracking number and CSO number they will accept the package and and please take the receipt from the fedex agent.

You can give a call to the HP phone support from there and provide the CSO number as reference (HQ1164-01) and mention that the Fedex has not come to pick up the notebook.

The agent will provide the required information and then the fedex will accept the notebook and you dont need to pay any money for this service .

I am sorry if this pains you , but I am providing this as a last option.

The phone support number is : 1-800-474-6836

Hope this will help you.

Please get back to us if you need any further assistance or information.


Sincerely,

Kristine
HP Total Care


Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.




Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Wed Aug 17 15:24:15 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion434624
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : Pavilion CTO zd8000
first_name : Jennifer
last_name : Spindle
email_address : tspindle32@verizon.net
phone_number : 540-373-5620
country_areacode : 11
country : United States of America [US]
problem_area : boot up/lock up
purchase_date : Apr/2005
serial_number : CNF514115M
operating_system : Microsoft Windows XP
model_number : zd 8000
accessory_items : other,
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : We put in a ticket to have our laptop fixed, the case# is 7323806508. A fed-ex pick up was scheduled for 8-17-05. When fed-ex showed up at my office they had no call tag to pick this up. Your representative gave me a fed-ex tracking number but apparently it was incorrect. The system will not boot up at all. Please email ASAP. I want another pick up scheduled for my office:
Stafford County public schools
Jennifer spindle
31 stafford ave
stafford, va 22554
540-658-6542
trouble_shooting :
setting_changes :
tech_skill : intermediate

New note

I would like to inform that after you provide us with the Credit
Card information it will take 4 to 5 business days to get the new part
to the US address and with the new drive you will be provided with a way
bill which has to be attached to the defective part to send it to HP,
further you have to provide the Credit Card information of which has to
be a Master Card, American Express Card, Visa Card. And this will be
informed to you by our representative when he will call you to get the
Credit Card information.

Fedex

http://www.fedex.com/us/customersupport/express/contactus.html









QASC
----
HEWLETT-PACKARD REPAIR CENTER
45225 NORTHPORT CT
FREMONT ,CA 94538
Phone: 970-635-1000
Fax 604-702-0786


BCSC
-----


Name: Hewlett-Packard Repair Center
Address: 1171 Montague Expressway
City, State Zip: Milpitas, CA 95035
Telephone 970-635-1000


SMSC
------

name HEWLETT-PACKARD REPAIR CENTER
address 6269 EAST SHELBY DR
city state zip MEMPHIS ,TN 38141
telephone 800-474-6836 fax 800-563-4860

FEDEX !!!!!!!!!

Dear Heather,

Thank you for writing back.

I am sorry to see that the Notebook is still not been picked up in the Mailin repair service and you need assistance regarding the issue.

These cases where the notebook product need to repaired or serviced are exceptional cases. This happening in your case is purely a coincidence. HP conveys to you sincere apologies for any inconvenience you may have experienced.

I have forwarded your request to our logistics department and the Pickup of the Notebook will be scheduled shortly.

If is convenient, you can also drop the Notebook at your nearest Fedex Service center.

The address to which the Notebook will be sent for repair is as follows:

HEWLETT-PACKARD REPAIR CENTER
1171 MONTAGUE EXPRESSWAY
MILPITAS ,CA 95035
800-474-6836

Please write the CSO number on the package and hand over the package to the fedex agent.

The CSO number for Mailin repair service of your Notebook is : PD5064 - 01

HP FedEx Account number is : 296869767

Provide the above information and they will accept the package. Please take the receipt from the fedex agent.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Glad to be of Service,

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

FedEX rescheduled crafted

Hi <>,

Thank you for writing back.

I see that you want to reschedule shipping date for your Notebook.

<>, I have rescheduled the pickup date to TUESDAY, 07/05/2005.

Please mention The CSO number :FV748201 on the packed product which you send to FedEx for the reference.

FedEx will pick up the notebook and will send the notebook to HP. After the repair process is done, HP will send the notebook back to you at the address provided by you.

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

sincerely,

Kenneth
HP Total Care.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

New note

Hi Jim,

Thank you for writing back.

I see that you want to reschedule shipping date for your Notebook.

Jim, I have rescheduled the pickup date to TUESDAY, 09/16/2005.

Please mention The CSO number :JN498301 on the packed product which you send to FedEx for the reference.

FedEx will pick up the notebook and will send the notebook to HP. After the repair process is done, HP will send the notebook back to you at the address provided by you.

However, if you need the container or the Mailin box, please send a confirmation mail so that we can send the mailin box.

Jim, I would like to inform you that you will be charged a sum of 20 dollars for the container.

However, If you have further questions, please reply to this message and we will be happy to help you.

sincerely,

Kenneth
HP Total Care.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

FedexCC

Agent should have clarified that FedEx will bring the shipping label and there is no need to include the return address label on the box.

Firewall

== Disable Windows Firewall:

1. Click Start, Control Panel,
2. Double-click Network Connections, select the Internet connection, Network Tasks,
3. Change settings of this connection, Advanced tab, Internet Connection Firewall,
4. Uncheck check the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.

Please refer the below URLs for Understanding Windows Firewall:

http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfsettings.mspx

http://www.theeldergeek.com/security_center.htm

-or-


== Disable Norton Internet Security Firewall:

1. Open NIS, click Options, and then click Internet Security. The NIS Options window appears.
2. Click Advanced Options. The Advanced Options window appears.
3. Click the Other tab.
4. Uncheck the "Enable Automatic Firewall Rule Creation" option.
5. Click Apply, and then click OK.
6. Click OK to close the NIS Options window.

NIS should now prompt you every time unrecognized network activity occurs.



== Reinstall TCP/IP stack settings using any of these methods:

Method 1:

1. Click Start, select My Computer, and then choose Tools in the menu
bar.
2. Click Folder Options and select the View tab.
3. In the Advanced settings section, select "Show hidden files and
folders" option.
4. Click OK.
5. Click Start, select Run, and type C:\WINDOWS\INF in the textbox.
6. Click OK.
7. Locate the Nettcpip.inf file.
8. Right-click the file Nettcpip.inf and select Install from the menu.

Method 2:

1. Click Start and select Run.
2. In the Open field, type the following command:

netsh int ip reset resetlog.txt

3. Click OK.



To troubleshoot the issue please perform the steps below:

Please check to see if the proper settings are configured in the notebook using the following steps.

* Preparing for wireless LAN connections

Before connecting the Notebook to a particular wireless network,
configure the Notebook for the specific wireless connection.

Connecting to an existing wireless network

1. Connect to an access point that gives access to a local area
network, or connect directly to other computers in an AdHoc
network.
2. Right-click the Wireless Network connection icon in the taskbar,
then select View Available Wireless Networks from the pop-up menu.
3. A list of available networks appears. Select the desired network,
enter the encryption key if required, and click Connect.
4. If the network is not on the list, click Advanced, Configure, and
enter the required network parameters. If the network is not
using 802.1x authentication protocol, clear the automatic key
option.
5. On the General tab, edit network settings as needed for the local
network. Contact your network administrator. An icon can also be
displayed in the taskbar when connected to a network.
6. Click OK to save the configuration. This network is added to your
list of preferred networks.
7. The Notebook automatically connects to the first preferred network
that is within range if wireless communication is turned on.
Refer to the section below to read about turning wireless LAN
communications on.

Creating a new computer-to-computer network (AdHoc)

A new network can be set up, which is available to other local computers.

1. Right-click the Wireless Network Connection icon, then click
Properties.
2. On the Wireless Networks tab, click Add to create a new network.
3. Type a unique name for the new network.
4. When wanting to use encrypted communication, check the Data
Encryption check box, and define the encryption key as follows:

* Key: ASCII passphrase or hexadecimal key string
* Key format: ASCII for passphrase, hexadecimal for key string
* Key length: smaller number for 64-bit encryption, larger
number for 128-bit

5. Mark the option to make this a computer-to-computer (ad hoc)
network.
6. Click OK to save the configuration. This network is added to the
list of preferred networks and becomes available to other
computers.

When within range of infrastructure networks that are higher on the
preferred list, click Advanced and select Computer-to-Computer (ad hoc)
networks only.

Turning wireless LAN communication on and off

Important: Wireless communication may be restricted in some
situations or environments, such as when traveling in
an airplane. If in doubt, be sure to ask for
authorization before turning on the Notebook's
wireless networking.

In Italy, Singapore, and possibly other countries, a
license must be purchased from the responsible
authority before using the wireless function.

Turning on communication and making a connection

Firmware update links

http://www.cdrinfo.com/Sections/Firmware/Home.aspx


http://www.americal.com/pg/dvd-burner-compat.html


http://forum.rpc1.org/dl_all.php

Firmware updates Third party

http://www.americal.com/pg/dvd-burner-compat.html

Follow up1

Follow ups

Hi ,

This email is a follow-up to your recent HP Pavilion Notebooks Email Support experience.

I am personally following up on your e-mail, as we have not heard from you since our last communication. Hope the information provided in the previous email is useful to you. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

I have a small request. I hope you are Completely Satisfied with our support. Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire to your email ID. We welcome your comments and ideas that help us to improve the quality of service.

Completely satisfying customers is our top priority. We appreciate you giving us the opportunity to provide you with superior customer service.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Looking forward to assist you!!!

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.





Phrases:




I am personally following up on your e-mail, as we have not heard from
you since our last communication. Hope the information provided in the previous email is useful to you. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

Looking forward to assist you!!!

Have a Nice Day!!!









This is a follow up message regarding the issue with the Notebook. I would like to say that, I am personally following your case and it is very important to us to resolve the issue in a timely manner. I hope that the issue is resolved in your favor. If the issue persist then please get back to us with the issue status and we will go from there. I would like to add that we value your precious time and would be here round the clock to serve you.






I am personally following up on your e-mail, as we have not heard from
you since our last communication. If the issue has not been resolved,
please reply with the information requested in the previous e-mail.

Follow ups1

Dear <>,

I am Kenneth from HP E-mail technical support team and I am personally following up with you concerning your recent e-mail interaction with us.

<>, we have not heard from you and want to be sure whether the issue with the your notebook is resolved. If the issue is not resolved, please respond to us with a detailed description of the steps you tried and the results. We will be happy to assist you further.

I would like to add that we value your time highly and would be available 24 hours, 365 days to provide you assistance in a timely manner. So please do not hesitate to contact us anytime you have questions or concerns.

Completely satisfying customers is our top priority. We appreciate you giving us the opportunity to provide you with superior customer service.

I have a small request. I hope you are Completely Satisfied with our support. Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire to your email ID. We welcome your comments and ideas that help us to improve the quality of service.

I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.


Have a Great Day !!!

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Foolwup after thanks message

Hi ,

Thank you for contacting HP Total Care.

I am Kenneth from HP E-mail technical support team and I am personally following up with you concerning your recent e-mail interaction with us.

I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

I have a small request. I hope you are Completely Satisfied with our support. Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire to your email ID. We welcome your comments and ideas that help us to improve the quality of service.

I would like to add that we value your time highly and would be available 24 hours, 365 days to provide you assistance in a timely manner. So please do not hesitate to contact us anytime you have questions or concerns.

Completely satisfying customers is our top priority. We appreciate you giving us the opportunity to provide you with superior customer service.

Have a Great Day !!!


Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Footers Independence Day

These following footers can be sent to customers for independence day. (4 th July)



So on this most American of holidays, let us not only celebrate the liberty we enjoy as Americans, let us also celebrate those who defend them. HAPPY INDEPENDENCE DAY !!!
------
Today, we pause to remember and honor the millions of Americans whose dedication and personal sacrifice have secured our independence, preserved our liberties, and protected our way of life. HAPPY INDEPENDENCE DAY !!!
---------
Throughout our nation's history, proud men and women have fought bravely for the rights and freedoms we cherish, many giving the last full measure of devotion to ensure that future generations could live the American dream. HAPPY INDEPENDENCE DAY !!!





Function Keys Matrix

Pavilion Function Key Matrix

Pavilion Function Keys Description
Rome 1.0 zd8xxx fn+esc Display system information.
fn+f1 Open Help and Support window.
fn+f2 Open print options window.
fn+f3 Open Web browser.
fn+f4 Switch notebook display and external display.
fn+f5 Initiate Standby.
fn+f6 Initiate QuickLock.
fn+f7 Decrease display brightness.
fn+f8 Increase display brightness.
fn+f9 Play, pause, or resume an audio CD or DVD.
fn+f10 Stop an audio CD or DVD.
fn+f11 Play the previous track or chapter on an audio CD or DVD.
fn+f12 Play the next track on an audio CD or DVD.


Tokyo[1] ze49xx Fn+F1 Decreases the display brightness.
Fn+F2 Increases the display brightness.
Fn+F5 Toggles the external monitor on and off.
Fn+F8 Toggles the built-in keypad on and off. Does not affect an external keyboard. If Num Lock is on, then the numeric functions are active;otherwise, cursor control is active (as marked on an external keyboard).
Fn+F12 Initiates Hibernation.
Fn+NumLock Toggles Scroll Lock on and off.
Fn+Page Up Increases the audio volume and cancels the mute setting.
Fn+Page Down Decreases the audio volume.
Fn+Backspace Mutes/unmutes the audio output.



Jakarta dv1xxx fn+f1 Opens Help and Support Center.
fn+f2 Opens print options window.
fn+f3 Opens default Internet browser.
fn+f4 Switches the image among displays.
fn+f5 Initiates Standby.
fn+f6 Initiates QuickLock.
fn+f7 Decreases screen brightness.
fn+f8 Increases screen brightness.
fn+f9 Plays, pauses, or resumes an audio CD or DVD.
fn+f10 Stops an audio CD or DVD.
fn+f11 Plays the previous track or chapter on an audio CD or DVD.
fn+f12 Plays the next track or chapter on an audio CD or DVD.
fn+esc Displays system information.* (*To clear the system information display, press esc.)


Ford, Thurman, Diaz zx5xxx / zv5xxx Fn+F1 Open Help and Support Center
Fn+F2 Not used
Fn+F3 Open Microsoft Internet Explorer
Fn+F4 Switch display image
Fn+F5 Initiate Standby
Fn+F6 Initiate QuickLock
Fn+F7 Decrease screen brightness
Fn+F8 Increase screen brightness
Fn+F9 Play, pause, or resume an audio CD or DVD
Fn+F10 Stop an audio CD or DVD
Fn+F11 Play the previous track or chapter of an audio CD or DVD
Fn+F12 Play the next track of an audio CD or DVD




Lopez zt3xxx Fn+F1 Open Help and Support window.
Fn+F3 Open Microsoft Internet Explorer.
Fn+F4 Switch display and image.
Fn+F5 Initiate Standby.
Fn+F6 Initiate QuickLock.
Fn+F7 Decrease display brightness.
Fn+F8 Increase display brightness.
Fn+F9 Play, pause, or resume an audio CD or DVD.
Fn+F10 Stop an audio CD or DVD.
Fn+F11 Play the previous track on an audio CD or DVD.
Fn+F12 Play the next track on an audio CD or DVD.



Tornado ze4xxx / ze5xxx / xe4xxx / xtxxx Fn+F1 Decreases the display brightness.
Fn+F2 Increases the display brightness.
Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both.
Fn+F8 Toggles the built-in keypad on and off. Does not affect an external keyboard. If NumLock is on, then the numeric functions are active; otherwise, cursor control is active (as marked on an external keyboard).
Fn+F12 Enters Hibernation mode.
Fn+NumLock Toggles Scroll Lock on and off.
Fn+Page Up Increases the audio volume and cancels the mute setting.
Fn+Page Down Decreases the audio volume.
Fn+Backspace Audio mute.
Typhoon N3000 Fn + F1 Increases the display’s contrast (HPA displays only).
Fn + F2 Decreases the display’s contrast (HPA displays only).
Fn + F3 Enters Standby mode. (works with Windows 98 only and is identical to Suspend mode)
Fn + F4 Enters Suspend mode.
Fn + F5 Enters Hibernate mode. Enters Hibernate mode.
Fn + F6 Toggles the sound on and off (mutes sound).
Fn + UP ARROW Increases sound volume (except on external keyboard).
Fn + DOWN ARROW Decreases sound volume (except on external keyboard).
Fn + F12 Switches among the built-in display, an external display, and simultaneous displays.
Fn + NumLock Toggles Scroll Lock on and off.




Hurricane N5000 Fn+F1 Decreases the display brightness.
Fn+F2 Increases the display brightness.
Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both.
Fn+F7 Mutes the notebook’s speakers.
Fn+F8 Toggles the built-in numeric keypad on and off. Does not affect an external keyboard. If Num Lock is on, the numeric functions are active; otherwise, cursor control is active.
Fn+Lock key* Toggles Scroll Lock on and off.
Fn+Up arrow Increases sound volume.
Fn+Down arrow Decreases sound volume.



Sterling N6000 Fn+F1 Decreases the display brightness.
Fn+F2 Increases the display brightness.
Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both.
Fn+F7 Audio mute
Fn+F8 Toggles the built-in keypad on and off. Does not affect an external keyboard. If Num Lock is on, then the numeric functions are active; otherwise, cursor control is active.
Fn+F12 Enters Hibernate mode.
Fn+NumLock Toggles Scroll Lock on and off.
Fn+UP ARROW Increases sound volume.
Fn+DOWN ARROW Decreases sound volume.
External keyboards support only Fn+F5, Fn+F7, and Fn+F12. To use these, press and hold left CTRL+left ALT, press the appropriate second key, then release both keys.


Cheetah Ze2000 Fn+F1 Opens Help and Support Center.
Fn+F2 Opens print options window.
Fn+F3 Opens default Internet browser.
Fn+F4 Switches the image among displays.
Fn+F5 Initiates standby.
Fn+F6 Initiates QuickLock.
Fn+F7 Decreases screen brightness.
Fn+F8 Increases screen brightness.
Fn+F9 Plays, pauses, or resumes an audio CD or DVD.
Fn+F10 Stops an audio CD or DVD.
Fn+F11 Plays the previous track or chapter on an audio CD or DVD.
Fn+F12 Plays the next track or chapter on an audio CD or DVD.
Fn+esc Displays system information.*
press esc. *To clear the system information display



[1]
Uses Tornado Chassis

Google Suggest (beta version).

To access Google Suggest, visit the below URL:


http://www.google.com/webhp?complete=1&hl=en


For FAQs on Google Suggest, visit the below URL:

http://labs.google.com/suggestfaq.html

HAWKS DATA

\\172.22.80.24\HP-PSG-Reports\Agent Performance Reports\Pavilion Notebooks\C.Sat data

Hidden Files

1. Click Start, select My Computer, and then choose Tools in the menu
bar.
2. Click Folder Options and select the View tab.
3. In the Advanced settings section, select "Show hidden files and
folders" option.
4. Click OK.

HP Shippiing address

BCSC
------
Name: Hewlett-Packard Repair Center
Address: 1171 Montague Expressway
City, State Zip: Milpitas, CA 95035
Telephone 970-635-1000

QASC
-------
Name: Hewlett-Packard Repair Center
Address: 45225 Northport CT
City State: Zip: Fremont, CA 94538
Telephone: 970-635-1000


ACCOUNT NUMBER IS 296869767

HP Shopping

Personal Media drives:

http://www.shopping.hp.com/webapp/shopping/search/search_request.do

HP Software updates

Dear Jared,

Thank you for contacting HP Total Care.

I understand that the HP Pavilion Notebook is having an issue with HP Software Update program which will run automatically. You need assistance about the issue.

Let me assist you in this regard.

The issue with the HP updates. Regarding this issue our technicians are already working on this as we got similar cases from customers. We are experiencing some technical difficulties and soon a solution will be provided to this issue. I regret any inconvenience caused regarding this issue.

I would like to inform that HP has reported an issue with the stability of the software updater application and was already escalated to appropriate department to develop a fix for this issue. HP software developers are in the process of developing a fix for this and will be releasing a new version shortly.

Meanwhile, you may download the available updates for your notebook by visiting the below URL and download applicable updates:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&cc=us&dlc=en&product=1844296&lang=en&os=228

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.



Regarding the Windows Update Problems, refer the link provided below:

http://www.petri.co.il/wu_problems.htm

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.


I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

In closing, let me add that we appreciate your business and support. Thank you for writing. I take great pleasure in helping an esteemed customer like you.

Glad to be of Service,

Always looking forward to assist you further !!!

Sincerely,


Kenneth
HP Total Care

HP Total Care is a J.D. Power and Associates Certified Technology Service and Support Center, recognized for consistently providing An Outstanding Customer Service Experience.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.Always looking forward to assist you further !!!

http://www.mail2web.com/

http://www.mail2web.com/

Image Upload

http://www.imagevenue.com/

Internet connections

http://www.resnet.bristol.ac.uk/broadband/homenetwork.html


Setting up Dial-Up Networking

http://www.annoyances.org/exec/show/article04-100


Internet connections

http://cis.tamu.edu/students/nsc/html/connecting.html

Internet Explorer

Auto Complete

Dear David,

Thank you for contacting HP Total Care.

I infer from your mail that you are unable to store password and auto complete does not work even though it is check marked.

David, though you have followed these steps I request you to perform these steps again.

1) Open IE (Internet Explorer)
2) Select Tools
3) Select Internet Options
4) Select content tab
5) Click auto complete
6) Check "prompt me to save passwords"
7) Click OK

If the issue still persists please dowload the fix from the following URL:

http://www.kellys-korner-xp.com/regs_edits/ie_password_prompt.vbs

Note: save the fix on your desktop and execute it.


I want to be sure the troubleshooting steps I provided resolve the issue.Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.


Sincerely,

James
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

error SetConfig error Application Has Encountered Error and Needs to Close

Hi All,
HP Pavilion Notebook PCs - Error Message in Internet Explorer: 'SetConfig
Application Has Encountered Error and Needs to Close'
The information in this document applies to Windows XP.
The error message "SetConfig Application has encountered error and needs to
close" displays.
This error occurs when opening Internet Explorer after Windows XP starts.
Internet Explorer closes after the error is displayed. Once Internet
Explorer closes, you can open it without errors until the next time you
start your computer.
The error is most likely to occur after upgrading Windows XP with Service
Pack 1a or later because Microsoft removed its version of Java with the
release of the service packs. This error may also occur when installing an
hp LaserJet product that includes a toolbox
To resolve this issue, install the latest Java Virtual Machine from
http://www.java.com/en/index.jsp
For more information visit the following URL:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c0004
7852

Regards
ChandraSekhar M
#2199
Notebooks-Email

links

http://support.microsoft.com/kb/883939

http://support.microsoft.com/default.aspx?scid=%2Fsupport%2FIE%2Fie5%2Ftopics%2FPCBD.asp

http://support.microsoft.com/default.aspx?scid=kb;en-us;324720

http://www.senecadata.com/support/spii.aspx

http://support.microsoft.com/default.aspx?scid=kb;%5BLN%5D;811113

When clicked on hyperlink blank page displays

There have been several instances where the previous tip using regsrv32 does not solve the problem with hyperlinks not working.
In this case try:

Open Internet Explorer
Go to Tools / Internet Options
Click on the Programs tab
Click on the Reset Web Settings button
Added 11/23/03

If you click on a hyperlink in a web page and only a blank window appears,

Go to Start / Run
Then enter regsvr32 urlmon.dll
Click Ok when finished
If that single change does not resolve the problem, repeat the process by running the following additional entries:
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll (Windows XP and Windows 2000 only)

KANA Categories

Commercially Reasonable Definition HP Products

crm com reasonable

Kana Categories

KANA Shortcut keys

KANA Keyboard Shortcuts

Navigation
Inbox Ctrl-M
Incoming Message Ctrl-I
Outgoing Message Ctrl-O
Previous Message Ctrl-K
Next Message Ctrl-L
Hotkey Ctrl-/
Choose Category Alt-V, C

Actions
Add Recipients Alt-R
Categorize Alt-C
Message
Custom Fields Ctrl-E
Send Ctrl-S
Route Ctrl-R
No Answer Ctrl-N
Create Case Ctrl-T
OK Ctrl-Enter
Cancel Esc

Other
Find Ctrl-F
Customer History Ctrl-H
Add Note Alt-M, A
Download E-Mail Ctrl-D
Download I-Mail Ctrl-G
Spell Check F7
Recreate Outgoing
Message F5

L2000

L2000 series displays Compaq logo

ADT ALERT # 1497: The L2000 series displays Compaq logo

The L2000 series notebook displays the Compaq logo on certain screens:
In order to deliver this unique offer to market so quickly, HP's development teams leveraged both the Compaq Presario & HP Pavilion branding in certain marketing/visual areas in this product. Although nearly all hardware design elements, system wall paper, collateral and documentation reflect HP branding, certain items still state Compaq. Areas where the customer will see Compaq include:

BIOS (screen shot at every system boot and when clicking "Start menu, Control Panel, System Properties")
during product registration
during the Easy Internet Signup process following product registration
when clicking on the HP Total Care icon to access Service & Support
on the dummy PC card
As product registration, Easy Internet Signup and HP Total Care sites are identical across HP and Compaq brands the customer experience will be unaffected. We suggest use of the following statement when faced with questions or concerns about the branding.

"In order to deliver this unique offer to market so quickly HP's development teams did not have time to completely rebuild the software image to reflect HP branding. The only difference between this system and an HP Pavilion is the name, so you will experience the same registration and internet sign up process and access the same award-winning Service and Support. We apologize on behalf of HP for the confusion and any inconvenience this has caused for you."

Impacted systems include the L2005US (EC178A#ABA), L2005CU (EC182UA#ABA), L2005CL (EC184UA#ABA), as well as all configure-to-order systems.

Thanks-

Sujan




WBT

ADT ALERT # 1490: HP Special Edition L2000 WBT available
HP Special Edition L2000 WBT available - HP Training has released a web-based course for the HP Special Edition L2000 notebook PC.
HP Training has released a web-based course for the HP Special Edition L2000 notebook PC. The notebook has the following LiveSTRONG branded features:
LIVESTRONG(tm) branding-The HP L2000 sports several LIVESTRONG(tm) branding elements on the chassis.
Earbuds-The HP L2000 ships with LIVESTRONG(tm) yellow earbuds.
Wallpaper-The HP L2000 has a unique wallpaper.
LIVESTRONG(tm) bracelet.
LIVESTRONG(tm) CD.
LIVESTRONG(tm) donation flyer.
LIVESTRONG(tm) Story card.
Nylon bag-Unique Lance Armstrong nylon corded bag.
Welcome mat-Lance Armstrong poster/"Thank you" letter.
The course also contains information on the HP Pavilion ze2000 series, Presario M2000/V2000 series notebook PCs. These notebooks as well as the HP L2000 notebook are AMD based platforms. The web-based training can be found at the following URL: bpq77664.htm <http://adt1.external.hp.com:8081/displayDoc.jhtml?categoryId=11657&topicId=&contentId=bpq77664.htm>
Thanks-
Sujan


Lightscribe

Creating Disc Labels with LightScribe:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=3184232&lang=en&docname=c00208298

Lightscribe FAQS

Some useful information on LightScribe:

LightScribe FAQs: http://www.lightscribe.com/support/index.aspx?id=179&link=faq&u=19124&c=736&t=h
LightScribe Label Gallery:

http://www.lightscribe.com/ideas/labelgallery.aspx?id=219&link=labelgallery&u=19124&c=736&t=h


We often see customers using Sonic Disk Labeler for creating disc labels and receiving "LightScribe engine error".
Problem may not be solved by uninstalling and reinstalling Sonic RecordNow software or by updating Lightscribe software from HP site.
To solve the problem, "LS_Update_1.4.67.1_.exe" update from lightscribe.com should be provided and customer will be able to burn on Lightscribe enabled disk.
The update can be downloaded from the following Web site:
http://www.lightscribe.com/downloads/LS_Update_1.4.67.1_.exe


Y:\Pavilion Notebooks\HP Notebook Accessories\LightScribe

Links

ZT3xxx

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00273320

ZV5xxx

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00293581

Adobe link

For downloading Adobe reader:


http://www.adobe.com/products/acrobat/readstep2.html

All drivers set for ze4125US

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US&lang=English&pnameOID=214343&prodSeriesId=373054&prodTypeId=321957&basePartNum=ob963&locBasepartNum=ob963en&os=Microsoft+Windows+XP&tech=Driver

Compaq

ftp://ftp.compaq.com/pub/softpaq/

links

Hi All,

These days we are getting a lot of issues with the Hibernation and Standby particularly in the ZV5000 ZV6000, ZX5000, DV1000, DV4000 also with the ZD7000 and ZD8000 series.

Case 1: It will not give any error message

Solution : Download and install the "System Default settings" update from the resepective model driver page (if available).

Case 2: Quick launch is preventing the computer from entering Standby or Hibernation.

Solution : Download and install the latest Quick Launch drivers, also, if the model have the "System Default settings" in the drivers list, install that as well.

Case 3: "Device Driver for the Standard 101/102-Key or Microsoft Natural PS/2 Keyboard" Error Message When You Try to Enter Standby

Solution :

http://support.microsoft.com/default.aspx?scid=kb;en-us;814149

Case 4 : The Device Driver for Com1 Is Preventing the System From Entering Hibernation

Solution :

http://support.microsoft.com/default.aspx?scid=kb;en-us;810905&Product=winxp

Note : Apply the "System Default settings" update to all the above issues if and only if there is an update available in that particular notebook's driver page.

Regards

Naresh DVL
KV Chat.

"To accomplish great things, we must not only act but also dream. Not only plan but also believe. - Anatole France"

Linux Driver Links

conexant Linux drivers:

http://www.linuxant.com/drivers/


Allegro linux sound driver :

http://www.zabbo.net/maestro3/


PCMCIA Wireless cards (802.11b) and Linux:

http://www.goonda.org/wireless/


Wireless LAN drivers for Linux:

https://www.linuxant.com/driverloader/?PHPSESSID=6383ead9167628a899f0b9e67e915296


Modem drivers:

http://www.linmodems.org/

Realtek

http://www.realtek.com.tw/downloads/downloads1-3.aspx?lineid=1&famid=3&series=16&Software=True

UK

support:

http://welcome.hp.com/country/uk/en/contact/phone_assist.html






UK Parts Store:

http://h71021.www7.hp.com/




Parts Store:

****

http://h41242.www4.hp.com/aprs2/proloc.asp


UK and canada shopping

Team,



You can also use these web sites to check for system specifications of retail & CTO units sold in Canada & UK/EMEA.



Rgds,

Srini




--------------------------------------------------------------------------------

From: ravikanth [mailto:ravikanthb@mail.hyd.brigade.com]
Sent: Friday, June 24, 2005 10:03 PM
To: hppavilionnotebooks@brigade.com; hppavilionnotebookschat@brigade.com
Cc: Srinivas Namineni; Gourish Chatterjee; Satish Umadi; AyazK
Subject: Fw: HPShopping web site for United Kingdom!



Hi Teams,



The following HPshopping web site for United Kingdom:



http://www.hpstore.hp.co.uk/section?SID=f37bf3c033aa3ab37aa27877ae10381cef1:1223&secid=17468



Phone Number : 0845 270 4142



I hope this would be useful while assisting UK customers.





Rgds,



Ravikanth B.

#1445.





----- Original Message -----

From: ravikanth

To: hppavilionnotebooks@brigade.com ; hppavilionnotebookschat@brigade.com

Cc: Gourish Chatterjee ; Satish Umadi

Sent: Friday, June 24, 2005 5:11 AM

Subject: HPShopping.com web site for CANADA!



Hi Teams,



The following URL is an HPshopping.com for CANADA.



http://shopping.hp.ca/cStoreCA/Bases.asp?PType=58&ProductLineId=25&FamilyId=111&BEId=5&Lang=EN



You can inform the customer the following Canadian HPshopping.com phone number:



HPshopping.com CANADA : 1-877-231-4351



I hope the web site would be useful for Canadian Customers!!



Regards,



Ravikanth Badam.

Quality.

KV E-Mail.




UK Parts order

http://h41242.www4.hp.com/aprs2/proloc.asp





Dear Alice,

Thank you for contacting HP Total Care.

I see that your AC Adapter for HP pavilion ze4323EA Notebook has stopped working and need the information of replacement and price for the AC Adapter.

However, I am sorry to say that I cannot give the price of the AC Adapter but you can get the information following the steps below:

The part number for AC adapter kit - Input voltage 100-240VAC, 50/60Hz - Output voltage 90-watt, 18.5VDC, Includes 1.8m (5.9ft) 3-wire power cord is : 325112-001

You can place an order for the part by the following options:

Option 1: To order online

Visit the online HP Parts Store at:

https://parts.hp.com/scripts/SaISAPI.dll/Mercury.class/Mercury/changeLocalizationCountryLanguage.do

-or-

http://h41242.www4.hp.com/aprs2/proloc.asp

Note: You may choose your nearest delaer and location from the above link.

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Glad to be of Service,

Have a great Day !!!

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Links

Help:

http://mastiunlimited.com/navtej/hp/index.asp

Help and support related links:

http://windowsxp.mvps.org/helpctr.htm

Uploading images:

http://www.imagevenue.com/

Adjusting TouchPad Sensitivity in Windows XP(Synaptics):

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00268235

Cannot disable the Alps Touchpad Movement via Hardware Button or Software(dv4000):

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310190

Configuring the Boot Order in the System BIOS:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00364979

HP Pavilion and Compaq Presario Notebook PCs - Sending Your Notebook PC In For Repair Service

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00067383&lc=en

Advanced Modem Troubleshooting (98, ME and XP):

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033120

Creating an E-mail Account in Outlook Express:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph04730&lc=en

Resolving Issues in Outlook Express:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00023534

HP and Compaq Notebook PCs - Installing and Using Norton Antivirus 2005

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00292164





HP and Compaq Notebook PCs - Upgrading to Microsoft Windows XP Service Pack 2

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00237294

Resolving Internet Explorer Error Messages

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00034785

Auto-complete not working in Internet Explorer and Outlook Express:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=pv-10778-1

Preventing Programs from Starting When Windows Starts

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00035724

HP Memory Configurator

http://h30094.www3.hp.com/memoryconfig.asp

Replacing the Top Memory Diagram (under the keyboard) for ZX and ZV notebooks:

http://h10032.www1.hp.com/ctg/Manual/c00047539.pdf

HP Pavilion and Compaq Presario Notebook PCs - Improving the Performance of Your Notebook PC

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00034290&lc=en

HP Notebook PCs - Using the Microsoft System Restore Feature

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00034790

HP Pavilion Notebook PCs - Locating the Product Number and Serial Number

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00033108

Download link for Help and Support Center

http://h30155.www3.hp.com/helpandsupport/

Changing the Registered Organization / User Name in Microsoft Windows XP

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00033538&lc=en

Resolving an Error Message in Cdrawl2k.sys File While Using Easy CD Creator Software

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00063967

Notebook Turns Off When Using Adobe Photoshop CS

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00224791

Cannot Access or Configure Wireless Network after Installing Windows XP SP2

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00224793

Calibrating the Notebook Battery

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035862

HP Pavilion and Compaq Presario Notebook PCs - Troubleshooting Notebook Battery Power

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035814

Resolving Problems that Occur When Playing DVD Movies:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035557

Basic Troubleshooting for DVD Drive Issues:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00042829

Computer Locks up or Freezes When Playing a Game

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00035372&lc=en

Blue Screen Error Occurs When Connecting to Internet

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00062420

HP Pavilion and Compaq Presario Notebook PCs - Setting Up a Wireless Local Area Network

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00045244

HP Pavilion and Compaq Presario Notebook PCs - Troubleshooting Wireless Local Area Network Connections

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00045314

Unable to Connect to Wireless network After Restarting Notebook:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00305881

HP Notebook PCs - Steps for Removing and Replacing the Wireless Card

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00301707

HP Notebook PCs - Steps for Removing and Replacing the CD or DVD Drive

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00301705#c00301705_doc

HP Notebook PCs - Steps for Removing and Replacing the Memory

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?dlc=en&lc=en&cc=us&docname=c00301703#c00301703_doc

Resetting the notebook(pictorial):

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpi06291

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpi05808

Where the Reset Button is Located on the Notebook PC

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=tis14748

HP Notebook PCs - Resolving Fatal Exception Errors:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00035377

HP Notebook PCs - Resolving Illegal Operation and Invalid Page Fault Errors:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00035269&lc=en

Resolving Error: Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00044897

Resolving and Preventing Viruses on Your Computer:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07130&lc=en

Cannot Connect Internet Using HP Expansion Base:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00267888

HP Notebook PCs - Opening a Stuck CD, CD-RW, or DVD Drive Door

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035774

RecordNow CD Mastering Software(download):

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=cd-3961-2





HP DVD and CD-Writer Drives - How to Use Veritas DLA with a DVD or CD-Writer:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=lpg40566

How to Format a Disc for Use with DLA

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00027361

Sonic DLA 4.60 Download Information:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00059875

Hewlett-Packard's DLA Software download(version 3.1 OLD)

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=co619en

Sonic PXEngine update.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=500252&lang=en&cc=us&softwareitem=ob-32644-1

HP DVD Writer and CD-Writer Drives - Better Performance and Reduced Errors Achieved by Enabling Direct Memory Access (DMA):

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=lpg40421&lc=en

Collected by

Jayanta G

Links

SP2 issues

http://blogs.msdn.com/nickmac/archive/2004/08/20/217948.aspx


sathyas@maa.brigade.com

http://my.brigade.com/
** http://techinfo.compaq.com/ - old **
http://cpnapp.compaq.com/pdf/us_con_pdf/tech/tech/index.html
http://techdirect.oth.cpqcorp.net/default.asp
http://techdirect.oth.cpqcorp.net/softcase/briefcase/BC_D.asp?lBC=BC1447 - BriefCases
http://cpqsearch.maa.brigade.com/
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductRoot.jsp?locale=en_US&taskId=135 - Drivers
http://wweo.external.hp.com:31007/icare/WebEntitlement - HP 10-Digit Serial Number Warranty Verification.
http://h50001.www5.hp.com/ewc/WebEntitlement - HP 10-Digit Serial Number Warranty Verification - Customer.
http://www.hp-expo.com/productpdfs/ - HP 10-Digit Serial Number Product Specifications.
http://bizintel01.q-tam.hp.com/wi/ - HP Pavilion Queue Monitoring Tool - Brigade, C0mpaq
http://adttechsource.hp.com/ - TechIQ/TechSource
ftp://10.30.30.205/ - Pavilion Surveys - login: gangadhark - Pwd: PrintBest
http://ctrain-1.americas.cpqcorp.net/compaqlegacy/ - Compaq Legacy Products
http://kbase.brigade.com/corporate/home.asp?userid=ramkishang
http://thenew.hp.com/
http://www.compaq.com/communities/
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
http://www.google.com
*** http://ctrain.cyt.cpqcorp.net/ ****
http://ctrain-1.americas.cpqcorp.net/
http://cced.external.hp.com/ctrain/
http://lccc-os1.hpoutsourcers.com/lccc/mcd/content/training/ - Pavilion
http://www.compaq.com/support/files/index.html
http://www29.compaq.com/falco/sp_list.asp
http://sparesstore.compaq.com/sparesstore/
http://h20141.www2.hp.com/hpparts/ - Ordering Spares Online
http://partsurfer.hp.com/textonly.htm - PartSurfer Text Only
http://partsurfer.hp.com/cgi-bin/spi/quicklist?HP_model=F3784M - Parts List
http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=modinfo&HP_model=F2365M - Parts List
http://tinyurl.com/
http://www.tinyclick.com
http://www.shopping.hp.com/
http://welcome.hp.com/country/us/eng/support.html - SoftPaqs
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductRoot.jsp?locale=en_US&taskId=135 - SoftPaqs
http://h18018.www1.hp.com/Cas-Catalog/das003hm.html - Spare Parts for non-US customers.
http://wwss1pro.compaq.com/support/parts/hwlookup.asp - Configuration
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpv09672 - HP Pavilion BIOS Upgrade
http://processorfinder.intel.com/scripts/list.asp?ProcFam=483
http://www.blackviper.com/WinXP/servicecfg.htm - Windows XP Services
http://www.ss64.com/ntsyntax/services.html - Windows 2000/XP Services
KA1981 - Understanding Windows XP Services
KA554 - QRIA
KA1727 - User Backup
http://www.labmice.net/windowsxp/default.htm - Windows XP Startup Disks
http://www.greatis.com/regrun3atyouroption.htm#evntsvc.exe - Windows XP Startup Programs
http://www.pacs-portal.co.uk/startup_pages/startup_full.htm - Windows XP Startup Programs
http://is-it-true.org/nt/xp/atips/atips26.shtml - Windows XP Startup Registry keys
http://www.microsoft.com/windowsxp/expertzone/tips/march/knox1.asp - WIndows XP Auto-logon
http://www.winguides.com/registry/display.php/780/ - WIndows XP Auto-logon
http://www.compaqfactoryoutlet.com - Factory Outlet
http://wwss1pro.compaq.com/support/eurp/email_form.asp?subject=5 - EURP website
http://www.answersthatwork.com/Tasklist_pages/tasklist_s.htm - Startup Programs
https://www.pc-traceability.hp.com/ - Traceability
http://www.dougknox.com/xp/utils/xp_startup_track.htm - Windows XP Startup Programs Tracker
http://www.compaq.com/athome/support/availablehelpsupport.html - Compaq Support
http://instantsupport.hp.com/euserv/jsp/hpinstantsupport.jsp - HP Chat
http://www.compaqordercenter.com/status - Repair status
https://warp1.external.hp.com/CSO_Status/Order_Lookup.asp - Repair Status
http://www.microsoft.com/windowsxp/digitalphotography/videos/getphotos.asp - Windows XP Digital Camera
https://warp1.external.hp.com/cso_status/pdo_lookup.asp - Repair Status(New - old)
http://cced.external.hp.com/adt/processes/newton/docs/Notebook%20Status.doc - Repair Status Document
http://lccc-os1.hpoutsourcers.com/erdb/ - Repair Status(New)
http://productfinder.support.hp.com/tps/Hub?h_tool=email&h_lang=en&h_cc=us&h_product=top - Email
http://wwss1pro.compaq.com/support/eurp/email_form.asp?subject=5 - EURP
http://support.packardbell-europe.com/support/faq/article/art03845.asp?c=ap - Windows XP Startup
http://www.microsoft.com/windowsxp/expertzone/columns/honeycutt/june11.asp - Windows XP Cable Internet Configuration
https://www.compaqordercenter.com/sscd/secdefault.asp?recid=&os= - Presario Software Enhancement CD
http://www.theeldergeek.com/stop_error_messages.htm - Stop Errors
http://www.zoltrix.com/support_html/PUBLIC/MODEM/ATmanual/ATHSP56.HTM - Modem Init Strings
http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV - ASC
http://www.orderingmemory.com/compaqconsumer/ - CMC
http://h71016.www7.hp.com/sp_main.asp?hp_url=memoryconfig.asp - CMC
http://www.microsoft.com/WindowsXP/pro/using/howto/gethelp/driverrollback.asp - Windows XP Driver Rollback
http://h18000.www1.hp.com/athome/support/index.html - Compaq Support
http://www.hp.com/cposupport/mail_support.html - HP Support
http://h18000.www1.hp.com/support/techpubs/qrg/ - QRG
http://welcome.hp.com/country/us/eng/software_drivers.htm - HP Drivers
http://j1hp.jeevessolutions.com/hp/match.asp?query=1782&origin=0&qsource=0 - Commercial Support
http://forums.itrc.hp.com/cm/ - Commercial Support
http://atwnt320.external.hp.com/TrainerII/en_US/catalog/catalog.jsp?id=na_t7000 - HP Training
http://instantsupport.hp.com/euserv/jsp/hpinstantsupport.jsp - Instant Chat
http://isupport4.hp.com/euserv/jsp/SupportProds.jsp - Instant Chat Supported Products
http://tinyurl.com/1khd - Compaq Computers' Specifications
http://www.x1000forums.com/index.php - X1000 (BIOS Updates - SP25238/SP25239)
http://www.radioshack.com/ProdSupport/DocumentDetail/DocumentDetailIndex.asp? - Radioshack
http://www.aida32.hu/aida-download.php?bit=32 - AIDA Hardware Detection
http://h50025.www5.hp.com/hpcom/in_en/14_31.html - Presario Indian Models
http://www.compaqqrsettlement.com/ - Compaq Presario PCs comsumer Class Action Settlement
http://www.techspot.com/drivers.shtml - Audio/Video Drivers
http://www.voodoofiles.com/4980 - Voodoo 3500 Windows 2000/XP
http://www.infinisource.com/techfiles/winup-errors.html - Windows 98 Update Problems
http://www.windows-help.net/windows98/ttips-idx-nf.shtml - WIndows 98 Tips and Tricks
http://cced.external.hp.com/adt/notebooks/trn_1c03/trn/default.htm - Presario 21xx & 25xx Training
http://www.cadvancedap.com/Zeleps/ - Partition Resizer
http://www.stcsig.org/lw/extensio04.htm - File Extensions
http://www.ust.hk/itsc/MobileNet/wirelessxp/wirelessibm03.htm - Wireless LAN Configuration
http://www1.umn.edu/adcs/network/wirelessxp.html - Wireless LAN Configuration
http://www.compaq.com/tracking - eTracking CTO models shivshankarsastryv@hyd.brigade.com;Ap10q8160
http://wwss1pro.compaq.com/support/reference_library/others.asp - Reflib Guides
http://support.microsoft.com/?kbid=255220 - NTLDR is Missing in Windows 98/ME
http://www.computers4sure.com/product.asp?productid=1674208 - Presario 2500US DC944AV
http://welcome.hp.com/country/us/eng/solutions/smb.html - Compaq SMB
http://www.smb.compaq.com/specials.asp?oi=E9CED&BEID=19701&SBLID= - Compaq SMB Promotions
http://www.hp.com/sbso/special/index.html - Compaq SMB Promotions
http://www.screentekinc.com/compaq-lcd-screen.shtml - COmpaq LCD Screens
http://hp-repair.home.att.net/ - LCD

Mail IN

Before Mailin

I'm sorry to hear about the issue with the notebook. We assure you of our support until this issue completed resolved.

I understand that the AC power adapter is not holding to the power jack on the notebook. As we are not sure at this point if the problem is due to AC power adapter or with the power jack on the notebook.

To narrow down the problem to one particular piece of hardware, I request you check the notebook using another AC power adapter. If you do not have a spare power adapter then consult a local service provider to verify the functionality of the old AC power adapter.

To locate your local ASP, please visit the following location of our web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This is the first thing to try. We will either ship you a new AC power adapter or will arrange a repair on your notebook, so please let us know what happens and we'll go from there.

Mail in Updated

Hi Elias,

Thank you for writing back.

I have forwarded your details to our logistics department and your mail-in repair will be created shortly. Our Agent will contact you for any other information if required.

I apologize for any inconvenience you may have experienced and appreciate your patience and cooperation as we troubleshoot the technical issue that you are experiencing.

sincerely,

Alec
HP Total Care.

Other Than US

see that you want to get the notebook repaired under warranty. As a process you need to send the computer to HP for repair. As you are staying out of United states, it is not possible for us to pick the system for repair.

For the notebook to be serviced in warranty you need to ship the notebook to an US address from where HP will pick up the notebook and have it serviced. The notebook will be returned to the same address after it is serviced. You may send the computer to any of your friends or relatives so that we can pick up notebook for repair.

If you prefer to send the notebook to US please provide the following details so that we can process a request for repair.

Shipping Information:

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):

Product Information:

* Product Model Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:
* Part Number for Part (if known):

NOTE: Do not send any credit card information via e-mail, as
this e-mail address is not a secure site.

If you have further questions, please feel free to reply to this message.

Mail in for Collateral

We would be happy to process the request for a replacement part. However, the part is a collateral part. This implies that the replacement of <part> entails returning the faulty one. If the faulty <part> is returned within 15 calendar days of shipment, the replacement would be free of cost under warranty conditions [included below]. If however, the faulty <part> is not returned within the stipulated time, applicable charges would be levied. We would therefore need your credit card details. We do not seek credit card information through email as a policy. Please DO NOT provide any credit card information via email. Such sensitive information is sought only through phone. Please provide us with the convenient date (2 dates) and time so that we can contact you for the credit card information. Additionally, provide us with the shipping details to which we can send the part to. The case number for your request is <Kana Case#> and this will be the reference number when we call you.

=== HP warranty conditions for collateral parts ===

* All returned spare parts must be in "as new condition", and returned in the original packaging.

* In cases where HP did not receive the defective part within 15 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.

* Once the exchange part has been charged, HP will not return the charged amount.

=== Additional information needed ===

NOTE: All Fields are mandatory.

Please provide the following information about when we can contact you:

* Dates and Days (2 days):
* Time to call:
* Telephone Number to call:

Note: One of our agents will call you from a secured phoneline therefore, I request you to provide a phone number that accepts such calls.

<CTO Models>

<Hard drive: Please provide the capacity of the hard drive installed on your notebook (30GB, 40GB, 60GB, 80GB).>
<Opt drive: Please provide the type of the drive installed on your notebook (DVD/CD-RW ROM drive, DVD+RW drive, etc)>


Shipping Information (To ship the part):

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Email ID:

Credit card billing address (If different from above):

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):

Product Information:

* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:

The Model, Product and Serial number is located on the bottom
of the PC on a white sticker.

Mail in for Collateral1

Please ship the defective part/product back to HP within three (3) working days after receiving the replacement part/product. If the defective part/product is not received within fifteen (15) days, you will be billed the cost of replacement. Furthermore, once billing for cost of replacement has occurred, you may not return the product for credit. Returned parts/products to HP will not be sent back to the customer."





We would be happy to process the request for a replacement part. However, the part is a collateral part. This implies that the replacement of <part> entails returning the faulty one. If the faulty <part> is returned within 15 calendar days of shipment, the replacement would be free of cost under warranty conditions [included below]. If however, the faulty <part> is not returned within the stipulated time, applicable charges would be levied. We would therefore need your credit card details. We do not seek credit card information through email as a policy. Please DO NOT provide any credit card information via email. Such sensitive information is sought only through phone. Please provide us with the convenient date (2 dates) and time so that we can contact you for the credit card information. Additionally, provide us with the shipping details to which we can send the part to. The case number for your request is <Kana Case#> and this will be the reference number when we call you.

=== HP warranty conditions for collateral parts ===

* All returned spare parts must be in "as new condition", and returned in the original packaging.

* In cases where HP did not receive the defective part within 15 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.

* Once the exchange part has been charged, HP will not return the charged amount.

=== Additional information needed ===

NOTE: All Fields are mandatory.

Please provide the following information about when we can contact you:

* Dates and Days (2 days):
* Time to call:
* Telephone Number to call:

Note: One of our agents will call you from a secured phoneline therefore, I request you to provide a phone number that accepts such calls.

<CTO Models>

<Hard drive: Please provide the capacity of the hard drive installed on your notebook (30GB, 40GB, 60GB, 80GB).>
<Opt drive: Please provide the type of the drive installed on your notebook (DVD/CD-RW ROM drive, DVD+RW drive, etc)>


Shipping Information (To ship the part):

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Email ID:

Credit card billing address (If different from above):

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):

Product Information:

* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:

The Model, Product and Serial number is located on the bottom
of the PC on a white sticker.

Mail in updated Crafted

Hello <>

Thank you for writing back.

<> thank you for providing us the exact information.

I have forwarded your details to our logistics department and your mail-in will be created shortly. We would send you another email once the process has been initiated. This email will contain the details of the Customer Service Order [CSO] number.

A box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 or 2 business days. Once you receive these materials and when your product is packed, please contact the carrier to schedule a pick-up.

You may receive an e-mail survey regarding your e-mail support experience. I would appreciate your feedback.

In closing, let me add that we appreciate your business and support. Thank you for writing. I take great pleasure in helping an esteemed customer like you.

Glad to be of Service,

Sincerely,


Kenneth
HP Total Care

HP Total Care is a J.D. Power and Associates Certified Technology Service and Support Center, recognized for consistently providing An Outstanding Customer Service Experience.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Mailin BOX pickup giving CSO number

Hello ,

This email is a follow-up to your recent HP Pavilion Notebooks Email Support experience.

I am personally following up on your e-mail. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

I am glad to inform you that your request for the mail in repair service is processed.

Here is the CSO number for the Mailin repair service :

A box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 or 2 business days. Once you receive these materials and have packed your product, you need to contact the carrier to schedule a pick-up.

To check on status of your order please refer to the following HP Web site.

https://warp1.external.hp.com/CSO_Status/Order_Lookup.asp


I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Have a great day !!!

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Mailin Agreement

Mail-in service agreement:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00067383

Mailin Collateral giving CSO number

Hello Christine,

This email is a follow-up to your recent HP Pavilion Notebooks Email Support experience.

I am personally following up on your e-mail. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

I am glad to inform you that your request for the mail in repair service is processed.

Here is the CSO number for the Mailin repair service : CTC908-01

To check on status of your order please refer to the following HP Web site.

https://warp1.external.hp.com/CSO_Status/Order_Lookup.asp

I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire within 24 hours. This will help us in providing quality service to our customers.

Completely satisfying customers is our top priority. We appreciate you giving us the opportunity to provide you with superior customer service.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Have a Nice day !!!

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Mailin Collateral updated

Hi <>,

Thank you for writing back.

<>, you will be receiving a call from our logistics department for credit card information.

This information is taken only for security reasons.

We have taken note of the details you provided and the time when we can contact you for the credit card information. One of our personel would get in touch with you on the date you mentioned to seek the credit card information. Once we have all the necessary information, we would initiate the process for the <==Part==> to be dispatched to you. We would send you another email once the process has been initiated. This email would contain the details of the Customer Service Order [CSO] number.

If you need additional help, please reply to this e-mail.


Sincerely,

Kenneth
HP Total Care


Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.

Mailin collateral updated crafted 1

Dear <>,

Thank you for writing back.

<>, Thank you for your response; this is the exact information we needed.

I have taken note of the details you provided and the time when we can contact you for the credit card information. One of our personnel would get in touch with you on the date you mentioned to seek the credit card information. Once we have all the necessary information, we would initiate the process for the <<<PART>>> to be dispatched to you. We would send you another email once the process has been initiated. This email would contain the details of the Customer Service Order [CSO] number.

However, You will be receiving a call from our logistics department for credit card information.

This information is taken only for security reasons.

Finally, I would like to inform you that you can always count on us for further support regarding any issues that might crop up on the notebook. We assure you of our dedicated support, 24 hours, 365 days a year.

You may receive an e-mail survey regarding your e-mail support experience. I would appreciate your feedback.

In closing, let me add that we appreciate your business and support. Thank you for writing. I take great pleasure in helping an esteemed customer like you.

Glad to be of Service,

Have a great Day !!!

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Mailin KANA

Your HP product needs to be repaired which requires setting up a service. Please complete the information below so that we can process your request for the mail-in repair service.

=== Shipping Information ===

* Full Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Email Address:
* Phone Number (including area code) Home:
* Phone Number (including area code) Office:

=== Product Information ===

* Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Serial Number (ex: US12345678):
* Purchase Date:

The Model, Product and Serial number is located on the bottom of the PC on a white sticker. Also review the enclosed Service Agreement and provide your acceptance for setting up the service.


Description of service:

· A service order has been initiated to return your product to a HP repair facility where it will be repaired and returned to the address you provided.

· The cost of this service to you will be: $0.00

Actions to take prior to packaging and shipping your product:

· When packing your product, do not include any accessories, peripherals, software, or 3rd party hardware. HP cannot guarantee the return of accessories that are sent to us in error.

· Please remember to backup your data. Your PC is subject to a system restore which will return your product to its original factory configuration.

· All passwords should be removed or disabled before shipment.

· If the repair center determines that the problem is not covered by your repair warranty, you will be contacted by HP.

Actions you will need to take to send your product to HP:

· A box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 to 2 business days.

· Once you have received these materials and have packaged your product, you will need to contact the carrier to schedule a pick-up.


Estimated delivery date:

· Your repair service has an estimated turn around time of 3 to 5 (plus additional CQE) business days from when we receive your product at our repair center.

· Once we receive your product we will provide an estimated delivery date and order status updates to the e-mail address you provided.


Checking the status of your service order:

· You can check the status of your order by either going to: www.hp.com/go/csostatus or by calling HP Customer Care at 1-800-hpinvent. (1-800-474-6836)


Please get back to us with the information requested. It is important for us to resolve the issue in timely manner.

Mailin KANA1

I am sorry to know about the issue. I understand from your email that you are facing an issue with the notebook display, as it remain blank after restart and I see that you have connected to the external monitor, you are not able to see the display. Let me assist you in this regard.

The issue at hand seems to be hardware malfunction and it requires onsite diagnose by service technician. It is our goal to provide a resolution as quickly and efficiently as possible. As the issue at hand seems to be related to a physical hardware malfunction which would require an onsite diagnosis.

Your HP product needs to be repaired which requires setting up a service. Please complete the information below so we can process your request for the mail-in repair service.

Please complete the information below so that we can process your request for the mail-in repair service:

=== Shipping Information ===

* Full Name:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Email address :

=== Product Information ===

* Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Serial Number (ex: US12345678):
* Purchase Date:

The Model, Product, and Serial number is located on the bottom of the notebook on a white sticker.

Also review the Service Agreement given below and provide your acceptance for setting up the service.

*****Service Agreement******

Description of service:
---------------------

A service order has been initiated to return your product to a HP repair facility where it will be repaired and returned to the address you provided.

The cost of this service to you will be: $0.00

Actions to take prior to packaging and shipping your product:
----------------------------------------------------------

When packing your product, do not include any accessories, peripherals, software, or 3rd party hardware. HP cannot guarantee the return of accessories that are sent to us in error.

Please remember to backup your data. Your PC is subject to a system restore which will return your product to its original factory configuration.

All passwords should be removed or disabled before shipment.

If the repair center determines that the problem is not covered by your repair warranty, you will be contacted by HP.

Actions you will need to take to send your product to HP:
-------------------------------------------------------

A box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 to 2 business days.

Once you have received these materials and have packaged your product, you will need to contact the carrier to schedule a pick-up.


Estimated delivery date:
-----------------------

Your repair service has an estimated turn around time of 3 to 5 (plus additional CQE) business days from when we receive your product at our repair center.

Once we receive your product we will provide an estimated delivery date and order status updates to the e-mail address you provided.

Checking the status of your service order:
----------------------------------------

You can check the status of your order by either going to: www.hp.com/go/csostatus or by calling HP Customer Care at 1-800-hpinvent. (1-800-474-6836) .

Manuals

http://www.dodgydave.me.uk/

N5000 series, XE3, XH
http://www.f1computers.force9.co.uk/Downloads/XE3_Serv.pdf

N3000 series
http://www.dodgydave.plus.com/Downloads/XE2_Serv.pdf



ODD replacement: ZX5000
http://h10032.www1.hp.com/ctg/Manual/c00057185.pdf




zt1000:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=81335
zt1110 http://www.dodgydave.plus.com/Downloads/XT1500.pdf

N3300 and N3400:
<http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=60068>
n5400, xe3 and XH:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=65187
xt500, ze4x00 and ze5x00:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=295900
http://h10032.www1.hp.com/ctg/Manual/c00246219.pdf
xz300, xz200 and zt1x00:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=86667
ze1000 and xf:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=86624
n5200:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=57785
zv5000:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=384606
http://h10032.www1.hp.com/ctg/Manual/c00212209.pdf
zx5000:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=369817
http://h10032.www1.hp.com/ctg/Manual/c00212209.pdf
xb2000:
http://h10032.www1.hp.com/ctg/Manual/c00248746.pdf
zd7000:
http://h10032.www1.hp.com/ctg/Manual/c00218664.pdf
zd8000:
http://h10032.www1.hp.com/ctg/Manual/c00291986.pdf
zt3000:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=385145
dv1000:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=435618
http://h10032.www1.hp.com/ctg/Manual/c00312379.pdf
ze4900:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=433582
http://h10032.www1.hp.com/ctg/Manual/c00226047.pdf



Media center

--------------------------------------------------------------------------------

From: Laxmiprasad [mailto:laxmiprasadp@hyd2.brigade.com]
Sent: Saturday, May 06, 2006 10:57 AM
To: HP Pavilion Desktops
Subject: Setting up and using Media Center 2005



----- Original Message -----

From: Balaji

To: laxmiprasadp@hyd2.brigade.com

Sent: Saturday, May 06, 2006 10:50 AM

Subject: Setting up and using Media Center 2005





Hi,



Sometimes customers may ask detailed steps to configure and work with Media Center. The following Microsoft Documents will be helpful for those customers.



Basic and Advanced Media Center Setup:



http://www.microsoft.com/windowsxp/mediacenter/using/setup/default.mspx



Touch up the pictures with Media Center:



http://www.microsoft.com/windowsxp/mediacenter/using/digphotos/fixpictures.mspx



Burn movies onto DVDs:



http://www.microsoft.com/windowsxp/mediacenter/using/DVD/burntvtodvd.mspx



Using Media Center:



http://www.microsoft.com/windowsxp/mediacenter/using/showme.mspx



You can find many other options, such as recording and setting TV quality, Watching TV while using the computer, Creating custom music mix CDs, Connecting stereo speakers to the Media Center PC.



Regards,



Balaji

3187

Microphone

Resolving Microphone Problems:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00035556&product=3214016&dlc=en&lang=en

Microsoft Downloads

== Windows Media® Components for QuickTime:

http://www.microsoft.com/downloads/details.aspx?FamilyID=915d874d-d747-4180-a400-5f06b1b5e559&displaylang=en


== Windows® Defender (Beta 2):

http://www.microsoft.com/downloads/details.aspx?FamilyID=435bfce7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en


== Internet Explorer 6 Service Pack 1:

http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&displaylang=en


== DirectX End-User Runtimes (February 2006) Full Download

http://www.microsoft.com/downloads/details.aspx?FamilyID=fff5ed7d-3446-4583-b2c9-8db1bc10b16e&displaylang=en


== Windows Installer 3.1 Redistributable (v2):

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en



== Windows Media player version 11 or 10:

http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx


== Windows Installer Cleanup Utility package:

http://support.microsoft.com/kb/290301/



== Service Pack 6 for Visual Basic 6.0: Run-Time Redistribution Pack (vbrun60sp6.exe):
http://www.microsoft.com/downloads/details.aspx?FamilyID=7B9BA261-7A9C-43E7-9117-F673077FFB3C&displaylang=en


== MSN Messenger 6.2 for Windows:

http://www.microsoft.com/downloads/details.aspx?familyid=1B5BFAEE-4BFA-42BF-A42E-417D748CEFA1&displaylang=en


== Windows Live Messenger:

http://get.live.com/messenger/overview



= Macromedia Shockwave player:

http://sdc.shockwave.com/shockwave/download/download.cgi

= Flash player:

http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash

= Real player software:

http://www.real.com/international/

= DIVX Player and codecs:

http://www.divx.com/divx/



SOftware downloads:

http://www.windowmarketplace.com/category.aspx?bcatid=856&tabid=1

Microsoft Email support

Dear Michael,

Thank you for contacting Microsoft On line Support Service. My name is Kenny, and I'm glad to work with you. For your reference, the case ID for this service request is SRZ060228001014. You can contact me directly by writing an email to v-30kch@mssupport.microsoft.com with the case ID in the subject line.

To give the most accurate support possible, I would like to give a brief summary of your concern as I understand it.

The Bluetooth device cannot detect by the Basic Input/Output System (BIOS) after reinstalling the latest BIOS by the HP Support. The current version of BIOS is F.03. The Bluetooth device has been detected in BIOS and Device Manager before.

We shall be working to resolve this specific issue through the course of the case. If I have misunderstood your concern, feel free to let me know.

Before go further, I would like to know if the Bluetooth device or adapter is integrate on the HP motherboard.

Also, please refer to the following information.

This behavior may occur if one or more of the following conditions are true:

The old version of BIOS supports the Bluetooth adapter.
Now the new version BIOS F.03 does not support the onboard Bluetooth adapter, so the device manager cannot recognize it.

According to the symptom, we believe the problem is caused by the HP BIOS.

When computer starting up, BIOS told Hardware Abstraction Layer (HAL) what hardware in installed in the computer, then HAL told Operating System (Windows XP) what hardware is installed and its configure information. Since the current BIOS cannot recognize the onboard Bluetooth adapter, HAL will not acknowledge it, and Windows XP will not list the Bluetooth adapter in device manager

Commonly, it is imposable to install a software/driver in Windows XP to let BIOS recognize the onboard Bluetooth adapter.

Since the BIOS has been produced on the motherboard and it is not developed by Microsoft, we have very limited knowledge and resources on this third party product. Therefore, please understand that Microsoft does not provide support to enter the BIOS, modify any of the settings or upgrade the BIOS. It is the responsibility of the computer manufacturer to provide support for the BIOS.

To resolve the issue, I have three chooses:

1. contact HP again to order the Bluetooth adapter compatible BIOS
2. contact HP again to order the Bluetooth adapter firmware and write it to BIOS/EEPROM
3. Purchase an USB port Bluetooth adapter (Bluetooth dongle), then install the BT dongle software/driver in Windows XP.

I don't mean to bounce you between supports; however, I believe the manufacturer is the right resource to help us with this device driver issue.

Also, I have performed more than one hour research on this case. However, there is no specific BIOS list in HP website. Fortunately, we can search it on the following website:

Software & Driver Downloads
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

Please type in the exact model of your HP OEM (Original Equipment Manufacturer) PC in the above website and click Search to check if there original BIOS software list in the search result. If so, we can try to install it to test the issue.

Important: Regarding reinstalling the BIOS software, please understand that if we have installed by mistake it may cause some serious issues. I suggest we contact HP Support to know the detail steps to install the old BIOS software.

I apologize if you feel that I am passing you off to another Support Professional. However, I do believe this is the most efficient way to resolve this issue as soon as possible.

For your reference, I have attached their Support Information below:

HP Support
http://welcome.hp.com/country/us/en/contact_us.html

Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

If anything is unclear in my email, please do not hesitate to let me know.

I am standing by for your feedback.


Best Regards,

Kenny
v-30kch@mssupport.microsoft.com
Microsoft Windows Support Professional

Microsoft Setup and Maintenance Tips

http://www.microsoft.com/windowsxp/using/setup/learnmore/tips/default.mspx

Missing ICons

Hi Team,

You can find an alternative solution to recover missing icons in control
panel at the following website.

<http://www.computerhope.com/issues/ch000136.htm>




Regards,
Satish Kumar M.
1277
KV chat team




More Info

Let me inform that there is a specific reason for asking you more information regarding the problem you are facing. Generally, without the full knowledge of the problem we never suggest solutions to our customers. Sometimes the problem can become even more worse. So, to avoid any such circumstances we request customers to provide detailed and clear description of the problem. This makes the problem easy to understand and even more easier to explain to the customers regarding the issue and resolution. Hope you understand this.



I do not have enough information to answer your inquiry. Please provide a detailed description of the issue you are experiencing, so that we can investigate the issue and find the solution. Please provide the following information


I can assist you in the best possible way, if you could provide more information. Please provide the following information, which will help us to accurately identify the issues, and allow us to provide a thorough response.

Product Information:

* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):

The Model, Product, and Serial number is located on the bottom of the notebook on a white sticker.

-or-

To locate the above information, you can visit the following web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033108

With the above information, I should be able to investigate the issue further and provide you with a solution.




Through troubleshooting it has been determined the issue may be
hardware related. Your HP product needs to be repaired which requires
setting up a service

More info

I would like to inform you that the serial number provided in the previous email does not fetch us enough information regarding the Notebook model.

I can assist you in the best possible way, if you could provide more information. Please provide the following information, which will help us to accurately identify the issues, and allow us to provide a thorough response.

Product Information:

* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):

To locate the above information, you can visit the following web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033108

With the above information, I should be able to investigate the issue further and provide you with a solution.

Motherboard

Temperature

http://www.intel.com/design/motherbd/active.htm

Ms config 1

To resolve the issue, I recommend you perform the following steps to remove any program related to phptosmart printer:

1) Click on "Start" then "Run"
2) In the open field box, type msconfig
3) Click on the OK button.
4) The System Configuration Window will open up. On the top of the window, you will find a tab called Startup. Click on Startup.
5) You will find a list of applications listed under the Startup tab. Uncheck any program related to phptosmart printer.

Additionaly, I recommend you reinstall the drivers and software related to photosmart printer installed inyour computer.

This should resolve the issue.

Msconfig

Microsoft System Configuration (Msconfig) is a Microsoft software
application used to prevent other software applications from opening
with Windows. The following steps explain how to use Msconfig to
resolve issues with the computer:

1. Click Start and then click Run.
2. In the Open field, type: msconfig
3. Click OK. The System Configuration Utility window appears.
4. Click a tab to display a list of software applications and
settings that can be disabled. Refer to the next section for more
details on the different tabs.
5. Remove checkmarks to disable items.
6. Click OK when finished.
7. Restart the computer for the changes to take effect.

The following section describes the tabs and the items listed inside
the tabs in the System Configuration Utility window.

General

Use the general tab to prevent entire types of software applications
from opening with Windows. The following selections are on the general
tab:

* Normal startup: This setting instructs Windows to open all
software applications that are normally scheduled to start with
Windows.

* Diagnostic startup: Starts Windows in Safe Mode with only basic
device drivers and services active. When you select the Diagnostic
Startup option, System Configuration Utility disables most
services, and you might not be able to run certain Computer
Management and Control Panel tools.

* Selective startup: Use this setting to prevent software
applications of a certain type from starting. Once a specific
software application type under Selective startup is selected, then
all software applications of that type will open with Windows.

For example, select Load startup items to open all items listed on
the Startup tab.

System.ini and Win.ini

On these two tabs, you can enable or disable services and startup
programs meant for earlier versions of Windows. The system.ini file is
used to start and store information for drivers and services; the
win.ini file plays a similar role for applications.

System.ini

This tab represents items listed inside the system information file.
The system.ini file is responsible for providing Windows with the
following information:

* [386Enh] - Describes the file types that Windows will use for
certain functions. Some software applications create a device=
listing that causes communication issues with printers, external
storage devices, scanners, and cameras.

* [drivers] and [driver32] - Provides Windows the files for audio
and video formats.

* The other items in this list set up the system environment.

Startup

This tab represents software applications that open automatically after
Windows opens. Disable individual software applications by removing
the checkmark next to the name and path. The following is a list of
the types of software applications that open from the Start tab:

* Many types of Viruses - Use anti-virus software to safely remove
viruses. Disabling viruses from system configuration may not work.

* Anti-virus software - Disable Anti-virus software only when
troubleshooting.

* Keyboard managers - Disable to prevent the extended multimedia keys
and volume control knob from working.

* Systems tray icons - Disable to prevent a software application tray
icon from displaying on the systems tray (next to the time).

Network

How to troubleshoot home networking in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;308007



How to troubleshoot TCP/IP connectivity with Windows XP

http://support.microsoft.com/kb/314067



Error message:"Page Cannot be Displayed" when you browse the Internet

http://support.microsoft.com/default.aspx?scid=kb;en-us;812336



How to determine and recover from Winsock2 corruption

http://support.microsoft.com/default.aspx?scid=kb;en-us;811259



How to manually open ports in Internet Connection Firewall in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;308127



How to reinstall or repair Internet Explorer and Outlook Express in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;318378



Set up a wireless network

http://www.microsoft.com/windowsxp/using/networking/setup/wireless.mspx



Set up a wired network

http://www.microsoft.com/windowsxp/using/networking/setup/wired.mspx

New Models

ze2000


http://www.shopping.hp.com/webapp/shopping/computer_series.do?series_name=ze2000z_series&catLevel=2&category=notebooks/hp_pavilion&storeName=computer_store

New note

Dear Jessica,

Thank you for contacting HP Total Care.

I understand that every time you start your Notebook the Install Wizard of Notebook Utilities is autorunning. I also see that you took the Notebook to a repair due to Malfunction on Microsoft Operating system.

At this time I recommend you to perform the option:

Using System Configuration to prevent programs from starting:

Some programs do not place a small icon in the systems tray while running invisible in the background. Perform the following steps to prevent these types of programs as well as the system tray programs from starting when Windows launches.


CAUTION: Only disable items that are known and undesired. Disabling programs that a device needs may cause the device to not function. Some examples would be, loss of sound, loss of higher colors and graphics modes, and system errors when trying to run programs.


1.Click Start and then Run.

2.In the Open field, type msconfig

3.Click OK.

4.The System Configuration Utility window appears.

5.Click the General tab and select Selective Startup.

6.Click the Startup tab (shown in Figure 3) and remove the checks from any tasks that do not contribute to the system or are unwanted. If unsure about a task, write the name down and research it on the Internet later or consult the table at the end of this document for more help. Never remove a checkmark if you do not know what the task does.

7.Click OK to accept the changes, and then restart the computer.

Windows is now running using Selective Startup, which means that the tasks you selected in the previous steps will not load when Windows restarts.

For future reference, if you want the tasks to start with Windows again, select the Normal option on the General tab of the System Configuration Utility.


CAUTION: If Windows or other important software stops working after a checkmark is removed from a task you were unsure about, start Windows in Safe mode and replace the checkmark. To start Windows in Safe mode, turn the computer on and when the first screen appears, press F8 repeatedly.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Sincerely,

James
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Fri Jun 24 14:53:40 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : JESSICA
last_name : ROZZI-OCHS
email_address : jrozziochs@hotmail.com
phone_number : 352-375-3297
country_areacode : 11
country : United States of America [US]
problem_area : other
purchase_date : Dec/2003
serial_number : TW 24018481
operating_system : Microsoft Windows XP
model_number : IPF4685H
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : Every time upon start up, the install shield wizard either installs the HP Notebook Utilities or uninstalls it.
trouble_shooting :
setting_changes : I took my computer to a computer repair due to malfunction on Microsoft Operating system- that was a result of 2400 Active X files that were on my computer.
tech_skill : beginner



New note

Legacy Models:


hurricane 1.0/1.5
N51xx
N52xx
XH1xx
XH2xx
hurricane 1.6/1.65/2.1/3.0
N53xx
N54xx
XH3xx
XH4xx
zinfandel 3.0/3.5 ZT1xxx
XZ1xx
zinfandel 4.0 / 3.x
ZT11xx
XZ2xx
flamethrower
ZE11xx
XF1xx
XF2xx
jaws
XU1xx
ZU1xxx
sterling
Pavilion Notebook N6000 Series
typhoon
HP Pavilion Notebook N3000 Series



Current Models:


Puma (FCS March 8, 2005)
Compaq Presario V4000 series notebook PC
HP Pavilion dv4000 series notebook PC

Dublin (FCS March 30, 2005)
Compaq Presario R4000 series notebook PC
HP Pavilion zv6000 series notebook PC

Cheetah (CTO only for North America)
Compaq Presario M2000 series notebook PC
HP Pavilion ze2000 series notebook PC
In the same family as Jakarta

Rome
HP Pavilion zd8000 Notebook PC
HP Media Center zd8000 Notebook PC
Compaq Presario X6000 Notebook PC

Jakarta
Compaq Presario V2000 Notebook PC
HP Pavilion dv1000 Notebook PC

Tokyo
Compaq Presario 2200 Notebook PC
HP Pavilion ze4900 Notebook PC

Ryan
HP Pavilion zd7000 Notebook PC

Lopez
HP Pavilion zt3000 Notebook PC
Compaq Presario X1000 Notebook PC

Ford: Intel processors with discreet memory
HP Pavilion zx5000 Notebook PC
HP Pavilion zv5000 Notebook PC
Compaq Presario R3000 Notebook PC

Thurman: Intel processors with shared memory
HP Pavilion zx5000 Notebook PC
HP Pavilion zv5000 Notebook PC
Compaq Presario R3000 Notebook PC

Diaz: AMD processors with discreet memory
HP Pavilion zx5000 Notebook PC
HP Pavilion zv5000 Notebook PC
Compaq Presario R3000 Notebook PC



Upcoming Models:


Cheetah 2.0 (FCS May 5, 2005)
Compaq Presario M2200 series notebook PC
HP Pavilion ze2200 series notebook PC

Jakarta 2.0 (FCS May 5, 2005)
Compaq Presario V2300 series notebook PC
HP Pavilion dv1300 series notebook PC

Livestrong (FCS ***)
HP Limited Edition L2000 notebook PC

Cougar 1.0 (FCS ***)
Compaq Presario M2000 series notebook PC
HP Pavilion ze2000 series notebook PC

Panther 1.0 (FCS ***)
Compaq Presario V2000 series notebook PC

New note

I the above URL select country as US, Entitlement option as ALL and enter the serial number of the Notebook.

No answer instructions

No Answer Guidelines

The following are the only scenario’s in which we can “No Answer “ a message in KANA as per HP Email process guidelines:

· Duplicate Emails: If there are multiple messages from the customer, you reply to the most recent message from the customer along with keeping case ownership. All the customer's questions should be addressed in this one single response and select the category Multiple E-mails (multi_mail) along with other categories, and then no answer the remaining messages from the customer after categorizing each individual iteration with the category Duplicate Email (duplicate email) (<http://adt-ext.can.hp.com/adt/processes/email/module2_handle_needs.htm>)


· Handling invalid e-mail address messages: In the event a message comes into your inbox and is a Mailer-Daemon, Bounced or Invalid E-mail address follow these steps:

1. Verify the customer's e-mail address matches exactly the address the customer put into the e-mail web form. This can also be checked in the incoming message header. If the e-mail address matches try sending the message again.

If the e-mail should bounce back again,

2. Create a new outgoing message (see New Outgoing Message).
3. Copy and paste entire text including response from original message into new outgoing message.
4. Send message.
5. Add note to original message indicating invalid e-mail address and no answer the message after categorizing it with the category Mailer-Daemon (maildaemon).

Note: If the e-mail should bounce back again, route the message to the Undeliverable queue in the KANACCSO - CBO English department or in the KANAVCD - CBO English department with an added Kana note saying
there is no customer e-mail address.


· Autoresponse from customer to our responses: In cases wherein we receive auto-response from the customers to the solutions sent by us, we need to no answer the message after categorizing it with the category Autoreply No Answer (autoreply_noanswer)



· Thank you Messages: A few grateful customers will reply to support responses thanking us and describing our support experience. E-mail agents must process each one of these thank you notes. However, no answer is the appropriate process for very simple messages such as “Thank you, it works.”. Select the category Positive (Pos Fdbk 1) and close the message in KANA.
The following are the Scenarios when not to “No answer” the responses in KANA:

· Spam from customers: When we receive Spam (advertisements, forwards…etc,) from the customers, please do not no answer the tickets. Instead respond to the customer using the category No Spam (No Spam).


· No E-mail Address of the customer: Typically, these cases are the ones which are forwarded to us from other departments. In such cases, we need to use the No Customer E-mail Address (CEO No Addr) category. This will forward the message to Jeff Utigard (HP team) with the following message:

“Jeff - I was not able to locate the customer's e-mail address in the e-mail that was forwarded to us. Would you please look into this issue, and send us the customer's e-mail address? If this customer needs to be called back, escalated, or responded to in writing via US mail, would you please forward it to the appropriate group (probably the CRM Escalations group in Boise)? Thanks”


· Change of Email Address: In some instances, we receive messages from customers informing about the change in their email address. We should redirect cases using the Change e-mail address (CCM Change address) category and should not no answer the cases.


· Negative Feedback from customer: In some cases, the customer sends us only negative feedback without any question. We should not be closing such messages; instead, we should respond to customers using the Negative (Neg Fdbk 1) category. Here is the content of the category:

“Although this service is provided as a means of technical support for our customers, we appreciate any feedback about our company's products and services. The e-mail message you sent has been reviewed and forwarded to the proper individuals. We value your comments.”

· Abusive or foul language: Occasionally we receive e-mail messages from customers who are upset and using foul or abusive language. Often times the reason customers use this type of language is just to express their frustrations makes the customer feel better and by acknowledging that the customer is upset, overlooking the language and offering support to the customer.

Use the following guidelines, and advice from your team lead or mentor when responding to messages containing foul or abusive language:

If the customers e-mail contains very minimal or tolerable foul or abusive language:

1. Answer the customer's questions.
2. Send reply to customer.

If the e-mail is received with an excessive amount of foul or abusive language, it is recommended that you respond with the Professional Language (foul language) category:

1. Attach the professional language category
2. Send reply to customer.

If customer responds again using foul language, route the message to the Kana administrator so it can be handled.

notebook PCs are supported by the HP Battery Check

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00625471&jumpid=reg_R1002_USEN#N10016





Which HP and Compaq notebook PCs are supported by the HP Battery Check?
All 2006 or later HP notebook PCs are supported by the HP Battery Check.
The following 2005 HP notebook PCs are supported:

HP Compaq nc24XX HP Pavilion dv10XX * Presario B28XX
HP Compaq nc42XX HP Pavilion dv20XX Presario B38XX
HP Compaq nc61XX HP Pavilion dv40XX * Presario M20XX
HP Compaq nc62XX HP Pavilion dv50XX Presario V20XX *
HP Compaq nc63XX HP Pavilion dv60XX Presario B1800
HP Compaq nc64XX HP Pavilion dv80XX Presario V30XX
HP Compaq nc82XX HP Pavilion dv90XX Presario V40XX *
HP Compaq nc84XX HP Pavilion ze20XX Presario V50XX
HP Compaq nx4300 HP Special Edition L20XX Presario V60XX
HP Compaq nx48XX *
HP Compaq nx61XX
HP Compaq nx63XX
HP Compaq nx71XX
HP Compaq nx72XX
HP Compaq nx74XX
HP Compaq tc42XX
HP Compaq tc44XX
*Not all models of this notebook series are supported. To determine if you model is support, download the HP Battery Check from the following address and try to install the Battery Check. ( HP Battery Check (SP32299) <ftp://ftp.compaq.com/pub/softpaq/sp32001-32500/sp32299.exe> ) A message will be displayed if your system is not supported.

Notebook Utilities

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&softwareitem=ob-9565-1

nvidea

Dear Aaron,

Thank you for contacting HP Total Care.

I understand that you have a 128MB GeForce FX 5700GO edition graphics card and would like to update the drivers for it. I see that you are currently using version 6.14 drivers.

Let me assist you in this regard.

Please download and update NVIDIA GeForce FX Go5700 Video Driver from the URL below:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=425540&lang=en&cc=us&softwareitem=ob-21686-1

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

-or-

ftp://ftp.hp.com/pub/softlib/software3/COL5706/ob-21686-1/SP28007.exe

Installation Instructions:

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.


Additionally, Please refer the links below to download and install the GeForce FX drivers:

http://www.nvidia.com/object/winxp_2k_77.72.html

http://www.nvidia.com/content/drivers/drivers.asp

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

Hope, I have thoroughly addressed your concerns. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire within 24 hours. This will help us in providing quality service to our customers.
http://www.hp.com/home/ownerservices

Glad to be of Service,

Have a great Day !!!

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Thu Jul 28 15:21:54 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Aaron
last_name : Gould
email_address : asthenia01@hotmail.com
phone_number : 724-439-3586
country_areacode : 11
country : United States of America [US]
problem_area : monitor/video
purchase_date : Oct/2004
serial_number : CNF44308Q8
operating_system : Microsoft Windows XP
model_number : zd7000
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : Hi my name is Aaron Gould. I have a 128MB GeForce FX 5700GO edition graphics card. I would like newer drivers for it but can't seem to find them. I download the new drivers from NVidia.com but I always get the message "Setup couldn't find a compatible card for these drivers...." or something to that effect. Currently the only certified driver I can use is version 6.14. I really would like the newest drivers possible, if you could help me out that would be great. Thanks.
trouble_shooting :
setting_changes :
tech_skill : intermediate



Operating Systems

Full system recovery

http://www.windowsreinstall.com/install/oem/hppavilion/hp_pavilion_pc.htm

Hibernation

I understand that the computer goes into Hibernation and refuse to come back. You need assistance regarding the issue.

Let me assist you in this regard.

Ruth, I would like to inform you that this is not a hardware problem and this behavior is normal when the hibernation is enabled in your computer.

Hibernate mode writes an image of what you're currently working on to a special file on your hard drive, and then shuts your computer almost completely off. It takes a bit longer than Standby, since it needs to write to your hard drive. Hibernate also takes a bit longer to resume, since you must go through essentially the normal boot process, although in Windows XP your computer wakes faster from Hibernate than in previous versions of Windows. The advantage is that you can leave your laptop in Hibernate mode for days without any ill effect. When you start it back up, you'll see everything exactly as you left it. Hibernate is the perfect mode for shutting down for the night or even the weekend.

However, you can disable hibernation by following steps.

1. Right-click on empty area of desktop and click Properties.

2. Go to "Screen Saver" tab

3. Click on "Power" button

4. Go to "Hibernate" tab

5. Uncheck the box left to "Enable Hibernation"

6. Click Apply and Ok.

Now, the hibernation will be disabled.

Additionally, PLease refer the URL below to Configure Hibernation and Standby:

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prdc_mcc_jiox.asp

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Media Center

Hardware Compatible

Hi Team,



Please visit the following Web site for the list of hardware that are compatible with the Media Center 2005.



http://www.microsoft.com/windowsxp/mediacenter/partners/dfw/partnerlisting.mspx



Note: Some of the hardware that are listed are for Desktop.



Thank you,



Regards,



Bency

Team Lead,

HP Pavilion Notebooks


Mislabeled Media Center Recovery DVDs

ADT ALERT # 1484: Mislabeled Media Center Recovery DVDs


Mislabeled Media Center Recovery DVDs - The 5069-8336 Recovery DVDs currently being shipped (Fall 04 Media Center PCs) have been mislabeled.
Recovery DVD part number 5069-8336 for the Fall 2004 Media Center PCs has been incorrectly labeled. The top printed text on the DVDs has "Microsoft Windows XP Media Center Edition 2005 Upgrade". This is a mislabeling issue and the DVDs have the correct System Recovery software on them.
State the following:
"HP apologizes for any inconvenience that this may have caused. This is simply a mislabeling issue and the DVDs that you have received are the correct Recovery DVDs for your Media Center PC."
Have the customers follow the steps included with the media noting the order below:
First Recovery DVD (5013-3920)
Second Recovery DVD (5013-3921)
Thanks-
Sujan

Remote does not work

Dear Gurucharan,

Thank you for contacting HP Total Care.

I am sorry to see that the Remote control shipped with your HP pavilion dv1066ea Notebook is not working and you contacted the PC World help line.

I understand that the media center remote control receiver doesn't work and also you have been facing many problems relating to lockups.

Let me assist you in getting this issue resolved.

You could be facing these problems while using the remote control receiver:

1. When using the Media Center remote controller to navigate the Media Center notebook the remote may not connect or could work incorrectly.

2. The remote controller may not be recognized or identified correctly during the Media Center configuration or setup and the controls may be learned incorrectly after manually configuring the remote.

3. The infared (IR) remote control receiver box may start blinking even when remote is not being used.

This problem is caused by interference between the IR remote control reciever and the IR port on your notebook.

Solution:

Follow these steps to avoid interference between the notebook IR port and the remote control receiver:

1. Move the IR remote control receiver more than 18 inches away from the notebook.

2. Disable the Notebook infrared device if not being used.
- Right Click on My Computer
- Select Properties
- Select Hardware
- Select Device Manager
- Select Infrared Devices
- Right Click on Fast Infrared Port
- Select disable

After completing one or both of these steps the remote control must be configured again. Follow the Media Center setup or use the Media Center Options to reconfigure the remote controller.

You can refer the Information about HP Media Center Notebooks form the following link:

HP Media Center Notebooks - Troubleshooting the Remote Control and the IR Sensor

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bph07914


If the problem still persist, as you Notebook is purchased from UK and we give support to USA. I recommend you to contact the UK support. The below given link route you to UK Support:

http://welcome.hp.com/country/uk/en/contact/phone_assist.html

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.


Sincerely,

Alicia
HP Total Care

Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Fri Jun 24 16:01:44 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion437676
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : Pavilion NB dv1066EA
first_name : gurucharan
last_name : sidhu
email_address : laddisidhu_uk@yahoo.co.uk
phone_number : 07960050097
country_areacode : 4444
country : United Kingdom [GB]
problem_area : hardware
purchase_date : Apr/2005
serial_number : cnf4452j08
operating_system : Microsoft Windows XP
model_number : dv1066ea
accessory_items : other,
other_accessory : remote control
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : hi
i bought hp pavilion dv1066ea in april this year from pc world
since i bought this laptop i'll never try to use remote control supplied with this laptop, now i am trying to use this remote control but is not working at all.
i followed all instructions in user guide but is still not working, i contacted pc world help line they ask me to call hp.
i would be greatful if you help me in this matter.
thanks
g.s.sidhu
trouble_shooting :
setting_changes :
tech_skill : intermediate

Remote not working DV4030 known issue

Dear Jin,

Thank you for contacting HP Total Care.

I am sorry to see that the Remote control shipped with your HP pavilion DV4030CA Notebook is not working. I appreciate your personal troubleshooting of testing the remote controller with another Notebook.

Let me assist you in getting this issue resolved.

At this time I suggest you to perform the BIOS Update for your DV4030CA Notebook.

To update the BIOS download the drivers from the following URL:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&lang=en&cc=us&os=228&product=464532&dlc=en&softwareitem=ob-31482-1

-or-

ftp://ftp.hp.com/pub/softlib/software5/COL10227/ob-31482-1/SP30609.exe

Installation Instructions:

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Restart the Notebook.

This should resolve the issue.

Additionally you can troubleshoot the Remote Control and the IR Sensor using the following link:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bph07914

However,if the issue still persist you can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Sincerely,

James
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Sat Jun 25 10:48:29 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hp pavilio464532
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : Pavilion dv4030ca
first_name : jin
last_name : liu
email_address : liujin_nuaa@hotmail.com
phone_number : 407-3026532
country_areacode : 11
country : United States of America [US]
problem_area : keyboard/mouse/input devices
purchase_date : May/2005
serial_number : CNE5160H37
operating_system : Microsoft Windows XP
model_number :
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : The remote controll can not work
trouble_shooting : I already check the battery which is good ,and i also test the remote controll on another HP laptop dv1000,it works very well
setting_changes :
tech_skill : beginner

OS CDS

Here is the list of Notebooks models that comes with OS CDs.

XT25 series

ZE4200 series

ZE4300 series

ZE4900 series

ZE5200 series

ZE5300 series

ZT3000 series

ZD7000 series

ZV all series

ZX all series

DV1000series

DV4000 series

ZD8000 series

Recovery solution

Using the PC Recovery Solution

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00608578

Win2000

Audio Drivers

http://h18007.www1.hp.com/support/files/evonotebook/us/download/17908.html

Windows 98

Dear Larry,

Thank you for writing back.

I understand that you want to install Windows 98SE operating system fter formatting the drive which resides Windows ME Edition.

From your Email, I see that you have tried to install Windows 98 SE from a Bootable floppy of Windows 98 and the message appeared "you must get rid of the current operating system".

However, While installing windows 98SE it will delete the current operating system files.

At this time, I recommend you to format and clean install of Windows 98 SE from a CD Rom you have.

Note: The option above will erase all the Hard Drive contents and need to backed up if any data is important for you.

To format the Hard Drive from a Bootable floppy and install the Win98SE from a CD ROM.

1. Boot the computer with Floppy Drive.
2. Type format c:/s at the a: propmt
Example: a:\>format c:/s
3. Change to the win98 directory on the Windows 98 CD and run setup.exe.

a:\> d:
where d: is your CD-ROM drive letter.
d:\> cd win98
d:\win98 > setup /ie
Note: Do not run setup from d:\. There is a setup.exe there, but it won't work with this procedure.
4. d:\win98>setup
5. Just follow the Windows 98 installation prompts. If setup asks you for a directory in which to install Windows, make sure you tell it to install it in c:\windows (not d:\windows or c:\windows.001, etc.).
6. In the process the Computer may restart for 2 to 3 times.
7. PLease follow the onscreen instructions and install the Windows 98 SE succesfully.


Additionally, you can refer the following URL(s):

http://www.duxcw.com/digest/Howto/software/windows/upgrade/inst98.htm

http://www.directron.com/windows98guide.html

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Sincerely,

James
HP Total Care


Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.

Windows ME

Clean boot

Clean Boot is the procedure used to troubleshoot error messages or
behaviors when you are unable to determine the cause of the issue.

NOTE: Following these steps results in a temporary loss of some
functionality and requires a great deal of time to
troubleshoot for a specific error message or symptom.

1. Click Start, Run, and in the Open box, type: MSCONFIG.
2. Click OK.
3. Choose the General tab, and then Selective Startup.
4. Click to clear all of the check boxes under Selective Startup.
5. Choose the Startup tab, and select *StateMgr.
6. Click OK to close the MSCONFIG window, and click Yes to restart the
computer in order to enable the changes.
7. When the computer restarts, none of the startup selections will
run.
8. To isolate a problem, if the original issue does not reoccur
following the clean boot, add one check mark at a time to the
entries under Selective Startup in MSCONFIG. Restart the system
after each check mark is placed to see if the additional entry
reproduces the original problem.

Use the following steps to set the computer to the original startup
sequence after troubleshooting using msconfig:

1. Click Start, Run, and in the Open box, type: MSCONFIG. Click OK.
2. Choose the General tab and click Normal Startup.
3. Click OK to close MSConfig, and Yes when prompted to restart the
computer.

The following items will be enabled or disabled in MSConfig:

* System.ini entries
* Win.ini entries
* Static VxDs (Virtual Device Drivers)
* Startup Items
* Environmental Variables for MS-DOS (R) emulation

Safemode

Perform the following steps to start the notebook in safe mode:

1. Turn off the computer, wait 30 seconds and then turn the computer
back on.
2. When the blue HP logo screen opens, press the F8 key repeatedly.
A screen will open with the Windows Start-up menu.
3. From the Windows Start-up menu, select Option 3: Safe Mode, and
then press ENTER.
4. When Windows opens, "Safe Mode" will appear in all four corners of
the screen.
5. When the repairs are finished, restart the computer and allow it to
start normally.

Windows Troubleshooting

Hi Team,

An excellent Web site for troubleshooting various start up issues. Hope, this helps while processing.

HP Notebook PCs - Troubleshooting a Startup or No Boot Problem



There could be many different reasons that your notebook does not boot into Windows. At any point of the boot process different factors may cause the notebook to stop responding, restart or display a error message. Depending upon the specific behavior of the notebook when it is starting you can determine the best method for fixing your problem.

Try these steps first
Before determining the best method of fixing your problem, be sure that you have already taken the following steps:


Remove the battery from the notebook PC.

Connect the AC adapter into the notebook and into a working wall socket.

Remove any external devices that are connected to the notebook. This includes peripherals such as mouse, keyboards, expansion bases, port replicators, printers, scanners, cameras, external storage devices, handhelds and Pocket PCs. Disconnect any device connected via the USB, IEEE 1394, Parallel, S-Video, PCMCIA, PS/2 or external video ports.


Watch the boot process closely
Press the Power button to turn on the notebook. Watch carefully the different steps that the notebook performs before your problem occurs. When the notebook stops responding, or the problem appears, select the closest description of your problem from the table below. Click the link next to the description to troubleshoot the problem



Description of problem
Link to resolution steps

When press the notebook power button nothing is displayed on the screen or display.
HP Notebook PCs - Notebook Powers On but the Screen is Black or Turned Off

Windows may not start and the notebook will not boot with one or more devices connected. The notebook may stop responding at a black screen with a blinking cursor in the upper left corner of the display.
HP Notebook PCs - Windows Will Not Start Unless One or More Devices are Disconnected

Windows does not start and an error message is display on a black screen.
HP Notebook PCs - Windows Does Not Start and an Error Message from the System BIOS is Displayed on a Black Screen

Windows does not start and an error message is display on a blue screen.
HP Notebook PCs - Error Message Appears on a Blue Screen and Windows will not Boot

The Windows serious error message may appear when an application is closed or after the computer restarts. The message prompts you to send an error report to Microsoft for evaluation.
HP Notebook PCs - Reporting and Resolving Windows Serious Error Messages

If the notebook encounters a problem starting Windows it may start to the Windows Advanced Options Menu on a black screen. This menu provides different options for troubleshooting the operating system when Windows does not boot to a normal desktop.
HP Notebook PCs - Windows Advanced Options Menu Appears During Boot and Windows Does Not Start

The Windows logo is displayed but Windows does not start. When the computer is restarted the boot process will stop again at the same screen.
HP Notebook PCs - Notebook Hangs or Stops Responding at the Windows Logo During Boot

The red Compaq or blue HP logo is displayed but Windows does not start. When the computer is restarted the boot process will stop again at the same screen.
HP Notebook PCs - Notebook Hangs or Stops Responding at the Compaq or HP Logo During Boot






Related URL:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00372703#c00372703_doc

Thanks and Regards,

Sugnan Vikas Kolluri
2150
KV-E mail.

Windows XP

Automatic Restart

== Disable the "Automatically Restart" under System Failure:

1. Click Start, right-click the My Computer icon, then Properties.
2. Click the Advanced tab, then Settings in the Startup & Recovery section.
3. Remove the check mark next to Automatically Restart under System Failure.
4. Click OK to close the Startup and Recovery window, then click OK to close the System Properties window.
5. Restart the computer.

Backup

I would like to share with you some information regarding the issue. The hard drive case will connect to any USB port. You can use this hard drive case and backup the data on any other laptop or desktop either at home or at office or any other friends place without opening the system.

Please refer the URL below for purchasing the Hard Drive Case to USB connectors:

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

http://www.compusa.com/products/product_info.asp?product_code=50318343&pfp=BROWSE

http://www.directron.com/kh200ubk.html

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

The above URL(s) may help you to resolve the issue.

change from xp to me

I see that you want to change the Operating System from Windows XP to Windows Me and need assistance regarding compatiblilty of Drivers.

However, Your Hp Pavilion zv6007us Notebook is shipped with Windows XP Home Operaring system, the opearing system change from Windows Xp to Windows ME could be an issue with the drivers for installing Windows Me.

Since your Notebook is designed for Windows XP, HP does not recommend to install the previous version of Windows.

Clean boot

http://support.microsoft.com/kb/310353




== Perform a clean boot in Windows XP by following the steps mentioned below:

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective Startup, and then clear the Process System.ini File, Process WIn.ini File, and Load Startup Items check boxes. You cannot clear the Use Original Boot.ini check box.
3. On the Services tab, select the Hide All Microsoft Services check box, and then click Disable All.
4. Click OK, and then click Restart to restart your computer.
5. After Windows starts, determine whether the symptoms still occur.

Note: Look closely at the General tab to make sure that the check boxes that you cleared are still cleared. Continue to step 6 if none of the check boxes are selected. If the Load System Services check box is the only disabled check box, your computer is not clean-booted. If additional check boxes are disabled and the issue is not resolved, you may require help from the manufacturer of the program that places a check mark back in Msconfig.

If none of the check boxes are selected, and the issue is not resolved, you may have to repeat steps 1 through 5, but you may also have to clear the Load System Services check box on the General tab. This temporarily disables Microsoft services (such as, Networking, Plug and Play, Event Logging, and Error Reporting) and permanently deletes all restore points for the System Restore utility. Do not do this if you want to retain your restore points for System Restore or if you must use a Microsoft service to test the issue.

6. Click Start, click Run, type msconfig in the Open box, and then click OK.
7. On the General tab, select the Process System.ini File check box, click OK, and then click Restart to restart the computer. If the issue continues, the issue is with an entry in your System.ini file. If the issue does not continue, repeat this step for the Process Win.ini File, Load Startup Items, and Load System Services check boxes until the issue occurs. After the issue occurs, the last item that you selected is the item where the issue is occurring.

Note: Microsoft strongly recommends that you do not use System Configuration Utility to modify the Boot.ini file on your computer without the direction of a Microsoft support engineer. Doing so may make your computer unusable.

Device driver

Fix the error by restoring the user32.dll file from a recovery console
as follows:

1. Turn on the computer.
2. If "Windows XP Recovery Console" appears in the list that follows
the logo screen, highlight Windows XP Recovery Console with the up
or down arrow keys and then press ENTER to start the Recovery
Console.

If Windows does not display Windows XP Recovery Console, you will
need to obtain and use a Microsoft Windows XP installation CD. Use
the Windows CD to start the recovery console as follows:

a. Insert the Windows XP CD into the top CD or DVD drive.
b. Turn off the computer, wait five seconds, and turn on the
computer.
c. When the message "Press any key to Boot from CD" appears, press
the ENTER key.
d. When the Windows XP Setup screen appears press the R key to
open the Recovery Console.

3. When the message "Which Windows installation would you like to log
onto?" appears, press the key that corresponds to 1) d:\minint and
press ENTER.
4. Enter a password when asked for an Adminstrator password. If there
is no Administrator account, press the ENTER key.
5. Type the following at the command prompt:

CD C:\i386

6. Press ENTER and type the following at the command prompt:

Expand user32.dl_ c:\Windows\System32

7. Press ENTER and type the following at the command prompt:

Exit

8. Press ENTER and the computer restarts without the error.

Full system Recovery NEW!!!!!!!!!

The Windows operating system (OS) can be reinstalled, using the PC System Recovery Suite on the hard drive, without destroying any existing programs or user data. This action is normally only performed to correct a serious operational problem with the PC.

NOTE: The data in the My Documents will be deleted. Please save the data on different folder.

Do the following actions to reinstall the operating system.

1. Connect PC to the AC power adapter.
2. Close all programs.
3. Click Start, click All Programs, select System Recovery and click PC Recovery.
4. When the recovery options are presented, select the option to perform a PC Recovery and click Next.

NOTE: On the first attempt to correct an OS problem, select the option to perform a Microsoft System Recovery and click Next. See Performing the Microsoft System Recovery for information on the Microsoft System Recovery.

4. The PC will restart and display a Welcome to PC Recovery message. Click OK to continue.
5. On the System Recovery panel, click Advanced Options to select the desired type of action.

WARNING: If Advanced Options is not selected, the system will perform a complete reformat and will destroy all user data.

6. On Advanced Options, select the Windows System Restore option and click Next to begin the process.
7. Follow any additional instructions.
8. Restart the PC when prompted.

When the OS is reinstalled and the PC re-starts, the programs and data files exist on the hard drive; however, clicking on the menu icons will not start the program. It is necessary to reinstall the programs using the original product disks. To preserve the user data, copy or backup the user data to an external storage device.

For graphical representation, you may visit the following Web site:

NonDestructivery Recovery:

http://www.esnips.com/doc/bee550f3-ce86-477a-ab21-5a2ba3f522e5/Non-Destructive-Recovery.swf

NOTE: Click on the Web page to run the demostration.

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

For complete information, you may visit the following Web site:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00608578

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address
is displayed in the Address box.

HPOEVM08.exe error

Hi,

Issue: HPOEVM08.exe is not responding error message on shutdown.

Customers who have installed HP PSC 2100 or HP PSC 2200 series printers experience this issue.

To resolve this issue, reinstall the printer driver.

Alternative resolution:

1. Insert the CD that came with the printer and close any autorun setup that may open.
2. Browse to folder Util\CCC\ImageEditor folder on the software CD.
3. Copy the file HPQVWR08.EXE from this to the following folder on the C:
"C: \ Program Files \ Hewlett-Packard \ Digital Imaging \ Bin". 4. Reboot the computer.

Hope this helps!

Regards,
Harish G
KV Email

___________________________________________________________________________________________
CONFIDENTIALITY
The information transmitted herein is intended only for the addressee and may contain confidential, proprietary and/or privileged material. Any unauthorized review, distribution or other use of or the taking of any action in reliance upon this information is prohibited. If you receive this email in error, please contact the sender and delete or destroy this message and all copies.

Non Destructive Recovery

The Windows operating system (OS) can be reinstalled, using the PC System Recovery Suite on the hard drive, without destroying any existing programs or user data. This action is normally only performed to correct a serious operational problem with the PC.

Do the following actions to reinstall the operating system.

1. Connect PC to the AC power adapter.
2. Close all programs.
3. Click Start, click All Programs, select System Recovery and click PC Recovery.
4. When the recovery options are presented, select the option to perform a PC Recovery and click Next.

NOTE: On the first attempt to correct an OS problem, select the option to perform a Microsoft System Recovery and click Next. See Performing the Microsoft System Recovery for information on the Microsoft System Recovery.

4. The PC will restart and display a Welcome to PC Recovery message. Click OK to continue.
5. On the System Recovery panel, click Advanced Options to select the desired type of action.
WARNING: If Advanced Options is not selected, the system will perform a complete reformat and will destroy all user data.

6. On Advanced Options, select the Windows System Restore option and click Next to begin the process.
7. Follow any additional instructions.
8. Restart the PC when prompted.

When the OS is reinstalled and the PC re-starts, the programs and data files exist on the hard drive; however, clicking on the menu icons will not start the program. It is necessary to reinstall the programs using the original product disks. To preserve the user data, copy or backup the user data to an external storage device.

For more information please refer to the link provided below:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00608578&lc=en&jumpid=reg_R1002_USEN#c00608578_CreateDisks

Recovery procedure

The simulators of the various recovery procedures of Pavilion Notebooks are available in the following folder:
Y:\Pavilion Notebooks\HP Notebook Software\Notebook Recovery
You will find the following simulators:
Driver-Application Restore / DRCD / ARCD / Software Setup
Microsoft System Restore
Operating System Repair (OS CD)
Operating System Restore (OS CD)
Notebook Out-Of-Box-Experience (OOBE)
SoftThinks PC Recovery Simulator (all latest notebooks)
You can effectively use these simulators in scenarios where customer would want you to walk him/her (in Chat medium) through a recovery process.
The contents of DR/AR CD of all lab notebooks are copied on to their respective hard disk rives so that you can browse through the folder structure and have a hands-on knowledge of the folders/files present in these CDs. You will find a folder by the name _ARDR_DVD in C drive. The OS & DR/AR CDs are also available in the lab locker and you can approach your TL/SME for the CDs.
Rgds,
Srini

Reinstall

I recommend you to perform the complete format of Hard Drive and Reinstall the Windows XP.

Note: Please backup your Important data.

To reinstall the operating system, follow the steps below:

1. Turn on the notebook.
2. Immediately insert the operating system CD into the CD drive.
3. Press and hold the Power button for 5 seconds to turn off the notebook.
4. Press the Power button again to start the notebook.
5. Press Esc key to boot from the CD when HP logo appears. Choose the first boot device as CD ROM and then click enter. The Welcome to Setup screen is displayed.
6. Press ENTER to continue. A Licensing Agreement screen is displayed.
7. Press F8 to accept the agreement and continue. The Setup window is displayed.
8. Press ESC to continue installing a fresh copy of the operating system without repairing.
9. Press ENTER to setup the operating system.
10. Press C to continue using this partition.
11. Select "Format the partition using the NTFS file system (Quick)", and then press ENTER. A caution message stating that formatting this drive will delete all current files, is displayed.
12. Press F to format the drive. The reinstallation process begins and may take several minutes to complete. Your Notebook will restart into Windows after the process is complete.

NOTE: When prompted for the product key, refer to the Microsoft Certificate of Authenticity located on the bottom of your
notebook.


Additionally, refer the URL mentioned below for installing the drivers and application software bundled with the Notebook computer:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00400062&product=384679&dlc=en&lang=en

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

I also see, the importance of your data present on the notebook. So please back up the data before reinstalling Windows XP. Please remove the hard drive from the laptop and put that hard drive in this USB hard drive case and then connect it to USB port. You can find the USB hard drive connecter at the following Web sites:

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

http://www.compusa.com/products/product_info.asp?product_code=50318343&pfp=BROWSE

http://www.directron.com/kh200ubk.html

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Reinstall

If other recovery efforts do not successfully repair your HP Pavilion
notebook, you can reinstall the operating system.

NOTE: Performing an Operating System reinstall is not the same
process as an Operating system repair.

WARNING: Personal data and software you have installed on your
Notebook will be lost during the operating system CD
reinstall. With this in mind, HP recommends that you
make a backup copy of all personal data before beginning
this process.

To reinstall the operating system, follow the steps below:

1. Ensure that the CD-ROM is connected to the notebook.
2. Turn on the notebook.
3. Immediately insert the operating system CD into the CD drive.
4. Press and hold the Power button for 5 seconds to turn off the
notebook.
5. Press the Power button again to start the notebook.
6. Press any key to boot from the CD when prompted. The Welcome to
Setup screen is displayed.
7. Press ENTER to continue. A Licensing Agreement screen is
displayed.
8. Press F8 to accept the agreement and continue. The Setup window is
displayed.
9. Press ESC to continue installing a fresh copy of the operating
system without repairing.
10. Press ENTER to setup the operating system.
11. Press C to continue using this partition.
12. Select "Format the partition using the NTFS file system (Quick)",
and then press ENTER. A caution message stating that formatting
this drive will delete all current files, is displayed.
13. Press F to format the drive. The reinstallation process begins and
may take several minutes to complete. Your Notebook will restart
into Windows after the process is complete.

NOTE: When prompted for the product key, refer to the Microsoft
Certificate of Authenticity located on the bottom of your
notebook.

Reinstall DV8000 DV5000

Few notebooks series dv5000t, dv5100, dv8000, dv1600 has problem reinstalling Operating System or when upgrading OS.
Solution: Disable native SATA in BIOS.




Once the installation process is completed, suggest the Customer to enable the native SATA in BIOS for better HDD performance.


Repair

Dear John,

Thank you for contacting HP Total Care.

I understand that you are getting an error message "Windows explorer has an error" when using Search, Control panel, My Computer. I appreciate your troubleshooting of MSconfig command and Internet Explorer reinstallation.

At this time i suggest you to perform the following options:

Virus Check:

Do a complete Virus check of your system to know whether your Notebook is affected with a Virus.

-or-

Repair Internet Explorer:

To repair Internet Explorer, perform the following steps:

1. Click Start, and then click Search.
2. Click All Files and Folders.
3. Click More advanced Options and select Search Hidden Files and Subfolders.
4. Type the following into the All or part of the filename field:

ie.inf

5. Click the Search button. The file ie.inf appears in the right window under the folder C:\Windows\inf.
6. Right-click ie.inf and select Install.
7. If a window appears asking for a file location, type the following into the Copy files from field:

C:\Windows\i386

8. After the files are copied, restart the computer.

NOTE: If the steps above do not work, click Start, Run, and type the following into the open field:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
c:\windows\inf\ie.inf

Click OK to start the Installer.


If the issue still persist repair your Windows Operating System:

Operating system Repair Process:

To repair the operating system without destroying any personal data, use the Windows operating system CD that was shipped with your HP Pavilion notebook.

1. Turn on the notebook.
2. Immediately insert the operating system CD into the CD drive.
3. Press and hold the Power button for 5 seconds to turn off the notebook.
4. Press the Power button again to start the notebook.
5. Press any key to boot from the CD, when prompted. The Welcome to Setup screen is displayed.
6. Press ENTER to continue. A Licensing Agreement screen is displayed.
7. Press F8 to accept the agreement and continue. The Setup window is displayed.

You will be prompted with the following options:

A. To setup Windows XP, press Enter
B. To repair Windows XP installation using recovery console, press R

Press Enter key, to "To setup Windows XP".

Now, you get "Windows XP setup screen" with following options:

A. To setup Windows XP, press Enter
B. To repair Windows XP installation using recovery console, press R

Now, press R to start operating system reinstall process.

The repair process may take several minutes to complete. Your Notebook
will restart into Windows after the process is complete.


For detailed description on XP repair process please visit the following Web site:

http://www.windowsreinstall.com/winxphome/installxpcdrepair/indexfullpage.htm

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.


Additionally you can disable Error reporting service in Windows XP by performing the steps below:

To disable Error reporting:

1. Open Control Panel.
2. Click on Performance and Maintenance.
3. Click on System.
4. Then click on the Advanced tab.
5. Click on the error-reporting button on the bottom of the windows.
6. Select Disable error reporting.
7. Click OK
8. OK

This should get the system up and run fine. Please reply to this e-mail if I can help you further.

Sincerely,

James
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Wed Jun 22 13:43:12 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : JOHN
last_name : GUTTENBERGER
email_address : jguttenb@wowway.com
phone_number : 313-2783666
country_areacode : 11
country : United States of America [US]
problem_area : software
purchase_date : Aug/2004
serial_number : CND4340LVZ
operating_system : Microsoft Windows XP
model_number : Pavilion ZX5000
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message : see below.
problem_description : When I try to run search, or control panel, or my computer from the start menu I get an error message that windows explorer has an error. A window opens where I can debug the problem, send a report to Microsoft, or don't send a report. I have tried all 3 choices. The debug choice opens another window which lists many files with various errors. After you close this window I get another window that internet explorer has encountered an error and will close.

Windows explorer and internet explorer both work fine when I start them by themselves.
trouble_shooting : I tried diagnostic startup with the msconfig run command and problem still exists. I tried reinstalling internet explorer with no improvement.
setting_changes : When we originally got the computer in August 2004 everything worked fine. My son took it to college and now that he returned it has this problem.
tech_skill : intermediate

Repair

Dear Laine,

Thank you for contacting HP Total Care.

From the description you have provided, I understand that you are unable to boot into Windows and you are getting an error message "A Disk Read Error Occurred Press Ctrl Alt Del to restart". Laine, I assure you for the total problem resolution and I am confident that I can resolve this problem.

This issue could occur due to the Windows XP files are corrupted or the hard drive may contain logical bad clusters. Let me assist you in this regard. To resolve the issue, please perform the following steps:

To fix the problem with the notebook, please perform the following steps:

* Reset the BIOS(Main memory of the computer) to factory defaults.
* Boot the computer in Last Known Good Configuration mode.
* If nothing resolves, try performing System Restore in Windows XP.

If the problem persists, then reset the BIOS to factory defaults:

1. Click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press F10 to enter BIOS Setup.
3. Using the arrow keys navigate to exit menu and then select Restore Defaults. Then save and exit.

If the notebook still does not boot, then try the Last Known Good Configuration. To start the computer using the Last Known Good Configuration feature:

1. Start your computer.
2. When you see the HP Logo, press the F8 key.
3. When Windows Advanced Options menu is displayed, use the arrow keys to select Last Known Good Configuration (your most recent settings that worked), and then press Enter.

If this does not resolve the problem,try these steps:

1. Turn on the computer.
2. At the first screen press the F8 key repeatedly, and select Safe mode-Command Prompt Only ishighlighted.
4. Press ENTER and continue through any informational screens that pop-up.
5. When the command window appears, type: c:
6. From the C:\> prompt type:

cd c:\windows\system32\restore

7. Press ENTER, then type: rstrui
8. Press ENTER. Use System Restore as normal to return the system to a previous restore point.

If the issue still persists, I suggest you to repair the operating system on your notebook. You can repair Windows XP operating system using Windows XP operating system (OS) CD by following these steps:

1. Insert the Windows XP OS CD into the CD-ROM drive and restart the
computer.
2. The Welcome Screen will display the following message:

"This portion of the Setup program prepares Microsoft Windows XP to
run on your computer.

- To setup Windows XP now, press Enter.

- To repair a Windows Installation using Recovery Console, press R.

- To quit Setup without installing Windows XP, press F3."

3. Press Enter to continue
4. Press F8 to agree to the terms and continue.
5. A screen with the following message will appear:

"If one of the following Windows XP Installations is damaged, Setup
can try to repair it. Use the UP and DOWN ARROW keys to select an
installation.

- To repair the selected Windows XP installation, press R.

- To continue installing a fresh copy of Windows XP without
repairing, press ESC."

6. Press R to continue.
7. The next screen will allow you to customize Windows XP for
different regions and languages. Select Next to continue using
defaults listed on the page.
8. Type the product key, which is located at the bottom of the
Certificate of Authenticity, in the available fields and select
Next to continue. The welcome screen introduces the user to the
help wizard and thanks the user for purchasing the Compaq system.
9. Press Next to continue
10. The registration screen will now appear. As registration is
optional, Select "No, not at this time" and select Next to continue.
11. Enter your name in the "Your Name" field and select Next to
continue.

NOTE: Additional user names can be added at a later time.

12. Select Finish to continue
13. The next screen will prompt you to reactivate Windows XP. You will
have 30 days to reactivate Windows XP. To reactivate, click Start,
select Run, type oobe/msoobe /a and click OK.

NOTE: The operating system CD will not be used during the
QuickRestore process. If the operating system files are
corrupt, repair the operating system by booting from the
operating system CD. This can only be done with those
systems that include an operating system CD.

Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

Looking forward to assist you !!!

Sincerely,

Kate
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Tue Jul 26 16:24:59 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion385148
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : Pavilion CTO zv5000z
first_name : Laine
last_name : Stewart
email_address : lkstewart925@yahoo.com
phone_number : (608) 381-0171
country_areacode : 11
country : United States of America [US]
problem_area : boot up/lock up
purchase_date : Mar/2004
serial_number : CND42003CJ
operating_system : Microsoft Windows XP
model_number : pavilion zv5000
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message : A Disk Read Error Occurred Press Cntrl Alt Del to restart
problem_description : I was trying to burn a downloaded mpg file to a CD. To burn the file, I right-clicked on it when it was in a folder and selected burn using Windows Media Player. Windows Media player opened, but never began to burn the file and my computer was very sluggish so I held down the power button to turn it off. A blank CD was in the drive at the time. Now whenever I start my computer I get the screen saying Windows XP, then a black screen with a blinking cursor that then says A Disk Read Error Occurred Press Cntrl Alt Del to restart, which does nothing but bring me to the same screen again. I can't get to anything except what I get by pressing F10 or F12 from the first screen showing Windows loading before it goes to the black screen and then error message.
trouble_shooting : Removing the CD from the drive did not make a difference, as was suggested to me.
setting_changes :
tech_skill : intermediate

Repair !!!!!

== Repair Windows XP Operating system:

Note: Please backup your important data from "My Documents Folder"

To repair the operating system without destroying any personal data, use the Windows operating system CD that was shipped with your HP Pavilion notebook.

1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.

2. When you see the "Welcome To Setup" screen, you will see the options below

This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

3. Press Enter to start the Windows Setup. DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console). I repeat, DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R".

4. Accept the License Agreement and Windows will search for existing Windows installations.

5. Select the XP installation you want to repair from the list and press R to start the repair.

6. Setup will copy the necessary files to the hard drive and reboot. Do not press any key to boot from CD when the message appears. Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.



For detailed description on XP repair process please visit the following Web site:

http://www.windowsreinstall.com/winxphome/installxpcdrepair/indexfullpage.htm

http://www.michaelstevenstech.com/XPrepairinstall.htm


NOTE: The URL above links will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.


































A Repair Install will replace the system files with the files on the XP CD used for the Repair Install. It will leave your applications and settings intact.

Note: It is extremely important that you backup important data that is not available from other media sources. This backup should be located on a separate hard drive, CD, DVD, network storage, etc. that will not be affected by the repair install.

repair and full system recovery

Dear Tony,

Thank you for writing back.

At this juncture, you can type Administrator as an user name and press enter (There is no default password for Administrator, if you have assign any password, please enter the password). If the notebook declines to accept the user name, it could issue with the corrupt system files on your notebook.

Please ask any of your friend or relative for a bootable Windows XP Operating System CD and perform a Windows repair without loosing any personal data to resolve the issue.
(NOTE: As the notebook does not come with OS CD, so I request you to ask for the CD to any of your relative or friend.)

To repair the operating system without destroying any personal data, use the Windows operating system CD.

==Operating system Repair Process:

To repair the operating system without destroying any personal data, use the Windows operating system CD that was shipped with your HP Pavilion notebook.

1. Ensure that the CD-ROM is connected to the notebook.
2. Turn on the notebook.
3. Immediately insert the operating system CD into the CD drive.
4. Press and hold the Power button for 5 seconds to turn off the notebook.
5. Press the Power button again to start the notebook.
6. Press any key to boot from the CD, when prompted. The Welcome to Setup screen is displayed.
7. Press ENTER to continue. A Licensing Agreement screen is displayed.
8. Press F8 to accept the agreement and continue. The Setup window is displayed.

You will be prompted with the following options:

A. To setup Windows XP, press Enter
B. To repair Windows XP installation using recovery console, press R

Press Enter key, to "To setup Windows XP".

Now, you get "Windows XP setup screen" with following options:

A. To setup Windows XP, press Enter
B. To repair Windows XP installation using recovery console, press R

Now, press R to start operating system reinstall process.

The repair process may take several minutes to complete. Your Notebook
will restart into Windows after the process is complete.


For detailed description on XP repair process please visit the following Web site:

http://www.michaelstevenstech.com/XPrepairinstall.htm

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.




Alternatively, you can perform a Full System Recovery to resolve the issue. You can use the Recovery CDs that came with the Notebook to reinstall the original factory software. This process can also be used to create a larger Utility partition on the hard drive, or to create a Utility partition on a new hard drive.

NOTE: The hidden Utility partition contains the e-DiagTools
diagnostic tests and stores hibernation data for operating
systems that do not provide hibernation.

To recover the factory installation of the hard dive, please follow the procedure below:

CAUTION: This procedure formats the hard drive and erases
all data on the drive. After performing these steps,
applications will need to be reinstalled. Back up all
data from the hard drive as all data will be deleted
from the drive during the process. Do not interrupt the
following process or unplug the AC adapter until the
process is complete.

1. Connect the AC adapter to the Notebook.
2. Insert the Recovery CD (Disc 1) into the CD or DVD drive (CD-ROM,
CD-Writer, DVD-ROM, or DVD Writer.) If the Notebook is turned off,
use a pin or straightened paper clip to press the release switch
on the drive door to open it.
3. Turn on or restart the Notebook. To restart the Notebook, click
Start, Turn Off Computer, and then Restart.
4. When the HP logo appears, press the ESC key to display the Boot
menu.
5. Use the arrow keys to select the CD or DVD drive as the boot
device, and then press ENTER.
6. When the Recovery CD dialog box appears, follow the displayed
instructions. If prompted, accept the recommended partition size

NOTE: When installing the factory software, the recovery process
can take up to 15 minutes.

* If you wish to create the Utility partition without installing
the factory software, click Advanced and select "Do not load
operating system."

* If the hard drive is partitioned into several drives, install
the factory software on drive C without affecting other drives.
Click Advanced and select to restore only the C partition.

7. When prompted to restart the computer, press and hold the CTRL +
ALT + DELETE keys and follow any instructions that appear.

For more details about recovering the factory installation of Windows
on the Recovery CDs refer to the readme.txt file in the root directory
of each disc.

I also see, the importance of your data present on the notebook. So please back up the data before performing Full System recovery. Please remove the hard drive from the laptop and put that hard drive in this USB hard drive case and then connect it to USB port. You can find the USB hard drive connecter at the following Web sites:

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

http://www.compusa.com/products/product_info.asp?product_code=50318343&pfp=BROWSE

http://www.directron.com/kh200ubk.html

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Please get back to me with results so that I could help you further.

Sincerely,

Kenneth
HP Total Care

Stanby and restart option missing

Hi,

One important troubleshooting step that needs to be performed when the customer says that standby option is greyed out and hibernate tab is missing from Power Options is to reinstall the display drivers.

This has been tested on the lab machines and reinstalling the display drivers has also resolved this issue being experinced by a customer (1824663).

Regards,

Harish G,
KV Email

___________________________________________________________________________________________
CONFIDENTIALITY
The information transmitted herein is intended only for the addressee and may contain confidential, proprietary and/or privileged material. Any unauthorized review, distribution or other use of or the taking of any action in reliance upon this information is prohibited. If you receive this email in error, please contact the sender and delete or destroy this message and all copies.


System Restore

== System Restore :

If the issue has started recently, then please restore the notebook to previous date when it worked properly. Please follow the steps given below:

1. Click Start, Programs or All Programs, Accessories, System Tools, and then System Restore. The Welcome to System Restore window appears.
2. Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window appears.
3. Select a date and a restore point, and then click Next.
4. Click OK when a pop-up window about closing programs appears. The Confirm Restore Point Selection window opens.
5. Click Next. The computer should shut down and turn back on automatically after the restoration completes. The Restoration Complete window appears.
6. Click OK.

= Refer the link provided below for more information:

http://www.theeldergeek.com/system_restore.htm

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

You should now be able to start Windows XP normally.




=== Performing the System Restore from the safe mode ===

System Restore takes a "snapshot" of critical system files and some
program files and stores this information as restore points. You can
use these restore points to return Windows XP to a previous state.

You can use System Restore to restore Windows XP by following these
steps:

1. Turn on the computer.
2. Press the F8 key repeatedly when the HP logo appears. The
Windows Advanced Options menu opens.
3. Press the down-arrow key until Safe mode-Command Prompt Only is
highlighted.
4. Press Enter and continue through any informational screens that
pop-up.
5. When the command window opens, type: c:
6. From the C:\> prompt type: cd c:\windows\system32\restore
7. Press ENTER and then type: rstrui
8. Press ENTER. The System Restore screen will appear.
9. Click Restore my computer to an earlier time and then click Next.
10. Click a date and a restore point and then click Next.
11. Click OK if a pop-up window about closing programs appears. A
Confirm Restore Point Selection window opens.
12. Click Next. The computer should shut down and turn back on by
itself after the restoration completes. The Restoration Complete
window appears.
13. Click OK. The computer has now been restored to a previous time
when it functioned correctly

You should now be able to start Windows XP normally.












Here are some articles on System restore



System Restore What's Restored and What's Not

http://bertk.mvps.org/html/tips.html#WhatsRestored



System Restore

http://bertk.mvps.org/html/tips.html



System Restore for Windows XP

http://www.kellys-korner-xp.com/xp_restore.htm



How to turn on and turn off System Restore in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310405



How antivirus software and System Restore work together

http://support.microsoft.com/default.aspx?scid=kb;en-us;831829



How System Restore Functions When You Delete Hard Links

http://support.microsoft.com/default.aspx?scid=kb;en-us;286164



How the System Restore Tool Handles Hard-Disk Space Usage

http://support.microsoft.com/default.aspx?scid=kb;en-us;300044



How the System Restore Utility Uses Drive Letters

http://support.microsoft.com/default.aspx?scid=kb;en-us;287505



How to Disable the System Restore Configuration User Interface

http://support.microsoft.com/default.aspx?scid=kb;en-us;283073



How to start the System Restore tool at a command prompt in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449



How to troubleshoot the System Restore tool in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;302796



HOW TO Use the System Restore Utility with Windows Management

Instrumentation in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;295299



Improper Shutdown May Affect System Restore

http://support.microsoft.com/default.aspx?scid=kb;en-us;283096



Information on System Restore and Password Restoration

http://support.microsoft.com/default.aspx?scid=kb;en-us;295050



Non-Administrator User Is Unable to Start System Restore Utility

http://support.microsoft.com/default.aspx?scid=kb;en-us;283252



System Restore Displays Duplicate Drives With Offline Status

http://support.microsoft.com/default.aspx?scid=kb;en-us;306217



System Restore Does Not Restore .bkf Files

http://support.microsoft.com/default.aspx?scid=kb;en-us;281616



System Restore Does Not Restore Compression

http://support.microsoft.com/default.aspx?scid=kb;en-us;286103



System Restore Does Not Restore Printer Drivers to Original State

http://support.microsoft.com/default.aspx?scid=kb;en-us;293889



System Restore Does Not Restore Your Wallpaper or Background

http://support.microsoft.com/default.aspx?scid=kb;en-us;281842



System Restore restore points are missing or deleted

http://support.microsoft.com/default.aspx?scid=kb;en-us;301224



System Restore Settings Are Not Preserved During Reinstallation or Upgrade

http://support.microsoft.com/default.aspx?scid=kb;en-us;299906



System Restore Tool Displays a Blank Calendar in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;313853



The Registry Keys and Values for the System Restore Utility

http://support.microsoft.com/default.aspx?scid=kb;en-us;295659



The System Restore Utility May Be Suspended on a System Drive Even Though

There Is Enough Disk Space

http://support.microsoft.com/default.aspx?scid=kb;en-us;299904



The System Restore Utility Restarts with an Unsaved Open Document

http://support.microsoft.com/default.aspx?scid=kb;en-us;287507



Windows System Restore Utility Quits and All Restore Points Are Deleted

http://support.microsoft.com/default.aspx?scid=kb;en-us;812119



Windows XP System Restore Feature Restores Old Lotus Notes Password Files

http://support.microsoft.com/default.aspx?scid=kb;en-us;816543




system restore from command prompt

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449&sd=tech










Dear Tony,

Thank you for contacting HP Total Care.

At this juncture, I would like to say, if the issue persists recently, please perform a system restore from Command prompt to resolve the issue:

To do this, please perform the following steps:

1. Turn on the computer.
2. At the first screen press the F8 key repeatedly, every half of a
second, until the Windows Advanced Options menu appears.
3. Press the Down Arrow key until Safe mode-Command Prompt Only is
highlighted.
4. Press ENTER and continue through any informational screens that
pop up.
5. When the command window appears, type: C:
6. From the C:\> prompt type:

cd c:\windows\system32\restore

7. Press ENTER, and then type: rstrui
8. Press ENTER. The System Restore screen appears.
9. On the Welcome to System Restore window, select "Restore my
computer to an earlier time", and then click Next.
10. On the Select a Restore Point window, click a date and a restore
point, and then click Next.
11. Click OK when a pop-up window about closing programs appears.
12. When the Confirm Restore Point Selection window appears, click
Next.
13. The computer should shut down and turn back on automatically after
the restoration completes.
14. When the Restoration Complete window appears, click OK.

Windows should now start normally.

For additional reference, visit the following Web site:

http://support.microsoft.com/?kbid=304449

NOTE: Please follow the on-screen instructions carefully. This will not delete any information from the hard drive.

Please get back to me with results so that I could help you further.


Sincerely,


Kenneth
HP Total Care


Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.

Package

I would like to inform you that if you find it comfortable you may drop the notebook at your nearest FEDEX point. However, please make it sure that the package containing the notebook is properly addressed to the HP repair facility and teh CSO number is clearly visible from the outside. However, as requested, we have scheduled a mailin repair for your notebook. The Customer Service Order (CSO) number for this order is WB7727-01. Here is the shipping address of the HP repair facility. This address should be clearly visible from the outside Once you have shipped the notebook you may check the status of your order by referring to the following HP Web site.

http://www.hp.com/go/csostatus

It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. During the repair process your hard drive will be re-imaged. If it fails QA testing, and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where we receive units with passwords they will be
cleared, but this will delay the repair of the unit.

To prevent damage during shipping, please pack your unit with at least 3 inches of industry standard packing material all the way around your unit. If this is not done, you will be responsible for any damages incurred. If you are returning the unit in its original packaging please note that the packaging will not be returned to you.

Packing the notebook

http://www.fedex.com/us/services/pdf/PKG_Pointers_Computers.pdf?link=4

If you have further questions, please reply to this message and we will
be happy to help you.

Sincerely,

James
HP Total Care

gyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy




Dear Joan,

Thank you for contacting HP Total Care.

Joan, I would like to inform you that our online service setup tool does not allow to setup services for notebooks if the address entered is one that is an out of United States address. Moreover the shipping cannot be tracked if you send the notebook from a non US address. Another advantage of shipping the notebook to an US address and then getting it picked from here is the shipping charges incurred will be reduced considerably since you need to pay only for the shipping charges to get the notebook to the US address. The other shipping charges that is pickup of the notebook from the US address and dropping back to the same address will be taken care by HP.

If you have further questions, please reply to this message and we will
be happy to help you.

Sincerely,

James
HP Total Care


Packing Notebook

Here by i am forwarding the link of packing the notebook.

http://www.sparepartswarehouse.com/laptop-repair-shippack.asp

Parts for HP Pavilion Notebooks

http://www.impactcomputers.com/hp-pavilion-parts.html


http://www.partforcomputer.com/PartDetail.aspx?id=453

Parts shippment

However, I regret to inform you that the parts and services can only be setup in the country where the product was purchased and marketed. If you are outside the country where you purchased your product, you must contact the support center in the
country of purchase to arrange for parts or service. You will be responsible for the cost of shipping the product to the appropriate authorized repair site.

Please visit the following location, on our Web site, to locate
information on how to contact the appropriate support center:

http://welcome.hp-ww.com/country/us/eng/wwcontact.html

PC Recovery

HP Notebook PCs - Recovery Disc Creation Appears to Stop Responding at 33 Percent
DESCRIPTION

The Recovery Disc creation process appears to stop responding at 33%. This occurs regardless of what type of media is used (CD, DVD, DVD-DL).
SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
RESOLUTION

At 33%, the drive is initialized in order to burn content to the disc. This initialization process may take up to five minutes, making it appear as if the process has stopped responding when it actually has not.
Allow five minutes for the initialization process at 33%. If you have already aborted the process, restart creation by launching the PC Recovery Disc Creator program.
Hardware Platforms Affected: HP Pavilion dv8100 Notebook PC series, HP Pavilion dv4400 Notebook PC series, HP Pavilion dv1600 Notebook PC series, HP Pavilion ze2500 Notebook PC series, HP Pavilion dv5100 Notebook PC series, HP Pavilion dv8200 Notebook PC series, HP Pavilion dv5200 Notebook PC series, HP Pavilion dv8300 Notebook PC series, HP Pavilion dv5300 Notebook PC series, HP Pavilion dv8400 Notebook PC series, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv5000 Notebook PC series, HP Pavilion dv8000 Notebook PC series

Regards,
Srikanth

This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail in error, please notify me in reply and delete the message from your system.


DISCLAIMER: The information in this message is "BRIGADE confidential" and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you.



Phone support

The phone support number is : 1-800-474-6836

-or-

http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

Phone Support World wide

Please visit the Web site given below for the World Wide Phone Support Numbers:

http://h10032.www1.hp.com/ctg/Manual/c00047049.pdf

This guide requires Acrobat Reader software to be installed on your computer. You can obtain it from the following URL:

http://www.adobe.com/prodindex/acrobat/readstep.html

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.




Smart Partner Locator:

http://h30145.www3.hp.com/bin/findNow?CLIENT_ID=HP_EUROPE&FTR0_COUNTRY=GBR&%20CUSTOMER_TYPE=CON_X





Please visit the Web site given below for a list of available languages, locations, and phone numbers to contact HP:

http://welcome.hp-ww.com/country/us/eng/wwcontact.html










AFRICA

» Africa - English - http://welcome.hp.com/country/emea_africa/en/contact_us.html
» Africa - French - http://welcome.hp.com/country/emea_africa/fr/contact_us.html
» South Africa - http://welcome.hp.com/country/za/en/contact_us.html

AMERICAS

» Argentina - Spanish- http://welcome.hp.com/country/ar/es/contact_us.html
» Central America - Spanish - http://welcome.hp.com/country/lamerica_nsc_cnt_amer/es/contact_us.html
» Bolivia - Spanish - http://welcome.hp.com/country/bo/es/contact_us.html
» Brazil (guese) - http://welcome.hp.com/country/br/pt/contact_us.html
» Canada - English - http://welcome.hp.com/country/ca/en/contact_us.html
» Canada - Spanish - http://welcome.hp.com/country/ca/fr/contact_us.html
» Caribbean - English - http://welcome.hp.com/country/lamerica_nsc_carib/en/contact_us.html
» Chile - Spanish - http://welcome.hp.com/country/cl/es/contact_us.html
» Colombia - Spanish - http://welcome.hp.com/country/co/es/contact_us.html
» Ecuador - Spanish - http://welcome.hp.com/country/ec/es/contact_us.html
» Mexico - Spanish - http://welcome.hp.com/country/mx/es/contact_us.html
» Paraguay - Spanish - http://welcome.hp.com/country/py/es/contact_us.html
» Peru-Spanish - http://welcome.hp.com/country/pe/es/contact_us.html
» Puerto Rico-Spanish - http://welcome.hp.com/country/lamerica_nsc_cnt_amer/es/contact_us.html
» United States-English - http://www.hp.com/country/us/en/contact_us.html
» Uruguay-Spanish - http://www.hp.com/country/uy/es/contact_us.html
» Venezuela-Spanish - http://welcome.hp.com/country/ve/es/contact_us.html

ASIA PACIFIC

» Australia-English - http://welcome.hp.com/country/au/en/contact_us.html
» China-Simplified Chinese - http://welcome.hp.com/country/cn/zh/contact_us.html
» Hong Kong-English - http://welcome.hp.com/country/hk/en/contact_us.html
» Hong Kong-Chinese - http://welcome.hp.com/country/hk/zh/contact_us.html
» India-English - http://welcome.hp.com/country/in/en/contact_us.html
» Indonesia-English - http://welcome.hp.com/country/id/en/contact_us.html
» Japan-Japanese - http://welcome.hp.com/country/jp/ja/contact_us.html
» Korea-Korean - http://welcome.hp.com/country/kr/ko/contact_us.html
» Malaysia-English - http://welcome.hp.com/country/my/en/contact_us.html
» New Zealand-English - http://welcome.hp.com/country/nz/en/contact_us.html
» Phillippines-English - http://welcome.hp.com/country/ph/en/contact_us.html
» Singapore-English - http://welcome.hp.com/country/sg/en/contact_us.html
» Taiwan-Traditional Chinese - http://welcome.hp.com/country/tw/zh/contact_us.html
» Thailand-English - http://welcome.hp.com/country/th/en/contact_us.html
» Vietnam-English - http://welcome.hp.com/country/vn/en/contact_us.html

EUROPE

» Austria-German - http://welcome.hp.com/country/at/de/contact_us.html
» Belgium-Dutch - http://welcome.hp.com/country/be/nl/contact_us.html
» Belgium-French - http://welcome.hp.com/country/be/fr/contact_us.html
» Bulgaria-Bulgarian - http://welcome.hp.com/country/bg/bg/contact_us.html
» Croatia-Croatian - http://welcome.hp.com/country/hr/hr/contact_us.html
» Cyprus-Greek - http://welcome.hp.com/country/gr/el/contact_us.html
» Czech Republic-Czech - http://welcome.hp.com/country/cz/cs/contact_us.html
» Denmark-Danish - http://welcome.hp.com/country/dk/da/contact_us.html
» Estonia-Estonian - http://welcome.hp.com/country/ee/et/contact_us.html
» Finland-Finnish - http://welcome.hp.com/country/fi/fi/contact_us.html
» France-French - http://welcome.hp.com/country/fr/fr/contact_us.html
» Germany-German - http://welcome.hp.com/country/de/de/contact_us.html
» Greece-Greek - http://welcome.hp.com/country/gr/el/contact_us.html
» Hungary-Hungarian - http://welcome.hp.com/country/hu/hu/contact_us.html
» Ireland-English - http://welcome.hp.com/country/ie/en/contact_us.html
» Italy-Italian - http://welcome.hp.com/country/it/it/contact_us.html
» Kazakhstan-Russian - http://welcome.hp.com/country/kz/ru/contact/office_locs.html
» Latvia-Latvian - http://welcome.hp.com/country/lv/la/contact_us.html
» Lithuania-Lithuanian - http://welcome.hp.com/country/lt/lt/contact_us.html
» Luxembourg-French - http://welcome.hp.com/country/be/fr/contact_us.html
» Netherlands-Dutch - http://welcome.hp.com/country/nl/nl/contact_us.html
» Norway-Norwegian - http://welcome.hp.com/country/no/no/contact_us.html
» Poland-Polish - http://welcome.hp.com/country/pl/pl/contact_us.html
» Portugal-Portuguese - http://welcome.hp.com/country/pt/pt/contact_us.html
» Romania-Romanian - http://welcome.hp.com/country/ro/ro/contact_us.html
» Russia-Russian - http://welcome.hp.com/country/ru/ru/contact_us.html
» Serbia and Montenegro-Serbian - http://welcome.hp.com/country/cs/sr/contact_us.html
» Slovak Republic-Slovak - http://welcome.hp.com/country/sk/sk/contact_us.html
» Slovenia-Slovenian - http://welcome.hp.com/country/si/sl/contact_us.html
» Spain-Spanish - http://welcome.hp.com/country/es/es/contact_us.html
» Sweden-Swedish - http://welcome.hp.com/country/se/sv/contact_us.html
» Switzerland - German - http://welcome.hp.com/country/ch/de/contact_us.html
» Switzerland - French - http://welcome.hp.com/country/ch/fr/contact_us.html
» Turkey - Turkish - http://welcome.hp.com/country/tr/tr/contact_us.html
» Ukraine- Russian - http://welcome.hp.com/country/ua/ru/contact/office_locs.html
» United Kingdom- English - http://welcome.hp.com/country/uk/en/contact_us.html

MIDDLE EAST

» Israel-Hebrew - http://welcome.hp.com/country/il/he/contact_us.html
» Middle East-English - http://welcome.hp.com/country/emea_middle_east/en/contact_us.html

US

http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

Pinnacle

http://pinnacle.custhelp.com

Polls

\\172.22.80.24\cc_reports\Rap data

POP_required

I have entered your information into our database. Your case number
is__________ and your CSO (Customer Service Order) number is__________.

To update your warranty status of your HP Product, please fax or e-mail
your proof of purchase/receipt.

Fax: 1-800-563-4860

E-mail: hp.pop@mail.support.hp.com

Along with the fax or e-mail, please include the following:

* A copy of your receipt

NOTE: Purchase dates stated in the e-mail will not be accepted. A
Hard Copy of the Receipt must be attached.

* Name of the owner:
* Phone Number:
* Physical Address:
* E-mail Address (Optional):
* HP Product Name:
* HP Product Number:
* HP Product Serial Number:
* Case and CSO Number (if applicable) in Bold print in Fax or E-mail:

We will update your registration information within 4 - 6 hours from
the time the fax or e-mail is received and then process the order for
parts/service.

NOTE: If you have e-mailed your proof of purchase, you will
receive a notification once the update occurs. If you fax
the request, no response is given. You will only be
notified if there is a problem with the warranty.

Please respond to this message after you have sent your fax or
e-mail. I can then checkinfo on your warranty rmation. Once the
registration information has been updated I will create a parts/service
order.


After updating the POP

Dear Heidi,

Thank you for writing back.

I understand that the warranty status of Notebook is updated and you want to reschedule the Notebook repair pickup.

Let me assist you in this regard.

I regret to inform you that, for updating the Warranty status it would approximately take around 48 to 72 hours.

I see that the warranty status has not been updated for the HP Pavilion Notebook.

Heidi, you can check the warranty status of your Notebook from the URL below:

http://h50001.www5.hp.com/ewc/WebEntitlement

In the above URL, select the country as "US" and Entitlement option as "all" and enter the serial number or product number of the Notebook.

To locate the information of the Notebook, you can visit the following web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033108

However, please get back to me after the Notebook warranty status updated.

I apologize for the inconvenience caused and appreciate your patience and cooperation.

However, If you have further questions, please reply to this message and we will be happy to help you.


Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Power

== Reinstalling power management.

To reinstall Power Management, take the following steps:

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside System devices.
5. Select ACPI Power Button.
6. Right-click the device and select Uninstall.
7. Restart the system.

Power Management will get installed automatically on restart.


== Changing the Power options:

1. Right click on My computer
2. select properties.
3. In screensavers tab, select Power button.
4. select power schemes tab and set all the options to always never.
5. select advance tab and select the options of your choice.
6. Press ok.

Power Cord Converters

http://www.amazon.co.uk/exec/obidos/tg/browse/-/10392491/202-1042176-4159050

Power jack before

I'm sorry to hear about the issue with the notebook. We assure you of our support until this issue completed resolved.

I understand that the AC power adapter is not holding to the power jack on the notebook. As we are not sure at this point if the problem is due to AC power adapter or with the power jack on the notebook.

To narrow down the problem to one particular piece of hardware, I request you check the notebook using another AC power adapter. If you do not have a spare power adapter then consult a local service provider to verify the functionality of the old AC power adapter.

To locate your local ASP, please visit the following location of our web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This is the first thing to try. We will either ship you a new AC power adapter or will arrange a repair on your notebook, so please let us know what happens and we'll go from there.

New note

I understand that the power connector on the notebook is loose as the AC adapter intermittently charges the battery. This could be due to two reasons. The power cord is bad or the power connector on the notebook is bad.

At this point, I recommend you try another AC power cord and see if the problem is with the AC power cord. For which you may contact a HP Authorized Service Provider in your area. If you find that AC power cord is bad, we can always send you a new AC power cord as the computer is still under warranty.

If you find the problem is with AC power connector on the notebook, you need to send the notebook to us for repair. As the AC power cord connector on the notebook is a part of motherboard, the motherboard needs to be replaced. I hope you understand the importance of checking the notebook with another AC Adaptor. If you do not have a spare power adapter then consult a local service provider to verify the functionality of the old AC power adapter.

To locate your local ASP, please visit the following location of our web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

Power options

Choosing a Power Scheme

How to choose a power scheme

1. On the taskbar, tap the Start button, and then tap Control Panel.
2. Tap Performance and Maintenance, and then tap Power Options.
3. On the Power Schemes tab, under Power schemes, select the power scheme you want. The power settings you see will change depending on the power scheme you choose.
If you change your power schemes frequently, you may want to put the power options icon on the taskbar. This gives you a shortcut to changing your power scheme.


How to put the power options icon on the taskbar

1. On the taskbar, tap the Start button, and then tap Control Panel.
2. Tap Performance and Maintenance, and then tap Power Options.
3. Tap the Advanced tab.
4. Under Options, tap the Always show icon on the taskbar check box. Tap OK. The icon or the icon will appear depending on which power state you are in.
5. Tap the power options icon, and select the power scheme from the menu.
Creating a Power Scheme


How to create a new power scheme

1. On the taskbar, tap the Start button, and then tap Control Panel.
2. Tap Performance and Maintenance, and then tap Power Options.
3. On the Power Schemes tab, under Power schemes, select one of the power schemes.
4. Change the settings for your new power scheme.
5. Tap Save as and enter a name for your new power scheme.
6. Tap OK, and then tap OK again.


You can find the above information on the folloiwng Web link:

http://www.microsoft.com/windowsxp/using/tabletpc/learnmore/powerschemes.mspx

Powerjack

As this is clearly a hardware issue with the power jack, I request you contact your nearest HP Authorized Service Provider for an onsite diagnosis and repair. To locate a HP Authorizer Service Provider near you, please visit the below website:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

If you wish to send the notebook to HP for repair, you can contact our phone support at 1-800-474-6836 (1-800-HPInvent) for Out of Warranty options.

Alternatively, you can try the service offfered by the following third-party websites. I am recommending these websites because if you send the notebook to HP for repair or take it to an Authorized Service Provider, the entire motherboard will be replaced and this will prove to be expensive. Therefore, if you wish you may try the service offered by the below websites:

http://www.laptopjacks.com/service.php

http://www.laptopjacks.com/view_part.php?id=HP21225

https://www.compaqrepair.com/htdocs/motherboardrepair.htm

NOTE: The URLs above will take you to non HP Web sites. HP does
not control and is not responsible for information outside
of the HP Web site.

I hope this addresses your concern. If you have any questions, please write back to us. We will be happy to answer them.

Presario polls

\\Brighyd02-fsr02\ipg_shares\Temp

Printer

Issue : Article Number
-----------------------------------------------------------------------------------------------------------------------------
How to perform a Hard Reset- All printers : bpy21043

Printer Does not Respond : bpy20917

How to print Internal Test Page : c00061758

Printer's Test page : c00026724 (HP CONFIDENTIAL)

Printer settings (325,375,7450,8150,8450) : c00282498

Frequently Asked Questions for PS Printers. : c00032428

How to Print Borderless Pictures : c00028924 , bpy21049(7150,7350,7550) ,bpy21061(with tab paper),
c00277770 (325, 375, 7450, 8150, 8450)
Printed Images Contain White or Single
Color Streaks : c00037766

How to Print 4x6 Photos Using Printer Software : c00038857 & c00038885

Loading 5 x 7-inch Paper : c00092910 (7260, 7450, 7660, 7755, 7760, 7960, 8150,8450)

Cartridges information : bpa02108

Card access error : c00059994

Paper too small error (7660m, 7760, & 7960) : c00044302

Photo Tray Causes Paper Jams or Uneven Printouts: bpy20344

Resolving Paper Jams : bpy20231

Memory card details : c00059994

Accessing Card reader information : bpy21102 (Confidential)

Resolving Ink Cartridge Rejections : c00019183 :: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00019183

Install, Remove, and Clean the Ink Cartridges : c00070368 :: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00070368

8450 cartridges issue : c00254646

8450 Network configuration : c00039989

325, 375, 7450, 8150, and 8450 Installation : c00190631

145,245,7260,7660,7755,7760,7960 Installation : c00028896

Clearing Out Incomplete Print Jobs : c00027882

Using the HP Photo and Imaging Gallery
(Save Images from memory card to computer) : c00035358 (7260, 7660, 7760, and 7960)

Resolving Print Quality Issues : c00037545 (Confidential) : (7150, 7260, 7350, 7550, 7660, 7760, and 7960)

HPQCA : c00225813 (Confidential) (145, 245, 7260, 7660, 7755, 7760, 7960)

Resolving Paper Photo Tray Engaged, or
Printing Partial Doc Errors : bpy21059 (7150, 7350,and 7550)

Cradle Stuck (Clutch Reset) : bpy20918

USB CRUT : c00040790

Cleaning Printer rollers : bpy20853

How to Print,Manage Print Jobs,Best PrintResults: c00193088

Missing Colors or Wrong Color Prints : bpa00224

Printing From the Internet : c00064977 , http://support.microsoft.com/default.aspx?scid=kb;en-us;260642

PC restarts while installing printer : bpy21038

Computer Will Not Go Standby Mode or Hibernate : bpy21104

Resolving a 'The Required Section Was Not found
in the INF' Error in Windows 2000 and XP : c00016441 or c00062072

Unable To Start Driver For? During Start-up
(Error Messages : hphipm09.exe, etc..) : c00215712

Two Icons Appear in the Director : c00018090

Resolving Parallel Port Communication Errors : bpy20803

Fatal Errors or Errors in HPZMSI01 or HPZGAT01 : c00093927

Fatal Error and Access Denied Trailhead : c00189873

Internal Error 2343 (Hp Imaging Software) : bus05728

DATA IS INVALID Error : bpy21004

HPQCA Error message : c00226698 ; c00225813 (confidential)

Print spool error : c00060713 (confidential)

PID KEYS : bpy20135

HP Skins Issue : c00215691

Windows Logo Test : http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00005478#WHQL

2753 error message : bpy60637 , c00038738

MFC errors : bps03701

USER INTERVENTION : bpy20917 , bpu06180

Access is Denied or Fatal Error Occurs : bpy20854 , c00045440

Assert Error : c00032428

Applying Transforms : bpu00662

USB00x error message : c00044463 , c00064785

Resolving the "hpcmpmgr.exe" Shut Down Error : c00219670

Resolving Parallel Port Communication Errors : bpy20803

Can’t find usbprint.sys or usbstor.sys Errors : c00060807

Installation stops at 7 % : c00042627

8150 printer cartridge installation : c00257100

Setting up and Connecting the Printer(1000,1100): bpy20424

How to Increase System Resources : bps05650 , buu01773

Supported Media HP Photo Paper/Specifications : buy21054 , bpa04020

Display Screen Err Messages(230, 7350, 7550 ) : bpy21093

7760 Printer issues : c00013083

printing 2 sided greeting cards on my hp 7960 : c00216575

Mobile printer - Paper not picking up : c00003541,bpp03860

Print Jobs Disappear from the Print Job List : c00025782

How to Load Envelopes
(7260, 7450, 7660, 7760, 7960, 8150 and 8450) : c00032038 , bpy20319 , c00032428 (Printing Envelopes), bpy20259 (P1000, P1100, 1000 & 1200)

Printing Envelopes from Word
(P1000, P1100, 1000 & 1200) : bpy20319 (wordpad) , bpy20261 (Ms Word) , bpy20547 (Ms works)

Printing Envelopes(8150 & 8450 Series) : c00248567 , http://h71036.www7.hp.com/hho/cache/783-0-0-225-121.aspx

How to Open the HP Toolbox : c00029582

Accessing Hidden Menu : c00033570

Printing problem in network (xp) : http://support.microsoft.com/default.aspx?scid=kb;en-us;308028
http://support.microsoft.com/default.aspx?scid=kb;en-us;314073

Share Printer in Home Network Using Windows XP : http://www.microsoft.com/windowsxp/using/networking/expert/honeycutt_july2.mspx

Network Printing Problems 95,98,Me : http://support.microsoft.com/default.aspx?scid=kb;EN-US;243075
http://support.microsoft.com/default.aspx?kbid=311358&product=w98

Tips for Network printing Windows XP : http://www.duxcw.com/faq/network/xpnet.htm

How to Setup the Printer in a Locally
Shared Environment(Print Server - Jet Direct) : bpy20239

Printer language : c00114874

Verifying Basic Parallel Connectivity : bpy20811

Printing with Mobile phone : c00220291

Memory disc update : http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00047357&dlc=en&lang=en#N1006C

Operating system supported : npy02001

4 x 6-inch (10 x 15 cm) Photo Paper Loading
(8150 and 8450) : c00250463

Label Loading(8150 and 8450) : c00248566

Envelopes(8150 and 8450) : c00248567

HP Inkjet Supplies - Loading HP Papers : c00054710
HP Photosmart 8150 and 8450 Series - Plain Paper Loading : c00250467
HP Photosmart 8150 and 8450 Series Printers - How to Load Panorama Photo Paper : c00277260
HP Photosmart 8100 and 8400 Series Printers - Using the 250-sheet Optional Plain
Paper Tray : c00245357
HP Photosmart 8400 Series Printers and HP Photosmart R707 Digital Cameras -
Printer Will Not Print When Button is Pressed : c00243984
HP Photosmart 8450 - Cartridge Failed or Cartridge not Compatible : c00254646
HP Photosmart 8400 Series Printers and HP Photosmart R707 Digital Cameras -
Printing a Proof Sheet : c00243983

Production

\\172.22.80.24\HP-PSG-Reports\Agent Performance Reports\Pavilion Notebooks\Daily Reports\2006

Production details

X:\Agent Performance Reports\Pavilion Notebooks\Daily Reports\2006

Quick Play

Mesa Partition

hp e-mail support
webform_submit_time : Tue Jun 14 21:48:42 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : olav
last_name : mejia
email_address : olavmejia@yahoo.com
phone_number : 303 290 1237
country_areacode : 11
country : United States of America [US]
problem_area : software
purchase_date : Apr/2005
serial_number : CNF4410C3J
operating_system : Microsoft Windows XP
model_number : pavilion dv1000
accessory_items : other,
other_accessory : HP Quick Play
cddvd_installed : CD/DVD installed after purchase
error_message : No mesa partition found system will auto-rebbot

problem_description : HP Quick Play was working well when I purchased the notebook but after I installed the software supplied with de it the Quick play stopped working. The massege I get is " NO MESA PARTITION WAS FOUND SYSTEM WILL AUTO-REBOOT"
trouble_shooting : NONE
setting_changes :
tech_skill : select





Error ´No MESA Partition Found´ Occurs when Using QuickPlay Software




--------------------------------------------------------------------------------

Description

When attempting to play a DVD or Music CD using the QuickPlay software the following error message may appear:

No MESA partition found

The notebook will automatically restart to a blinking cursor.

Solution

The QuickPlay software may not have been installed properly. Follow the instructions for installing the QuickPlay software by clicking the link below.

Agent Instructions

Not Available


--------------------------------------------------------------------------------


Related Links


Hyperlink:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00297718






Re-install the QuickPlay software
Use the following steps to re-install the QuickPlay software on your existing hard drive.


Insert the QuickPlay Installation CD-ROM into the drive.

Turn off and then turn on the notebook PC.

When the notebook is restarting the QuickPlay Installation CD-ROM will automatically begin to install the QuickPlay software.

Follow the on-screen instructions to complete the QuickPlay installation.



RAM Upgrade links

http://www.memoryram-upgrade.com/

Rebates email

hp@web-rebates.com

Recordnow

Download and install the Recordnow software from the URls below.

ftp://ftp.hp.com/pub/softlib/software2/COL3495/ob-12130-1/rn456u.exe

http://downloads.zdnet.co.uk/0,39025604,39058073s,00.htm

http://www.mdofpc.com/onlinestore/veritas-recordnow-max-platinum-full-download-p-720.html

Recovery CDs

http://www.techexcess.net/hp-operating-system-cd-340182-002-recovery-software.aspx


http://www.ambry.com/page/category_hp_single.asp?text=Recovery+%3E+CDs&cat=Software&strHpKeyword=Recovery+Kit&offset=0


http://www.pc-partners.net/shop/en/HP_PARTS.145/HP_RESTORE_CD.178/

Reply to Spam

Dear ,

Thank you for contacting HP Total Care.

The purpose of this e-mail box is to provide technical assistance to
customers who own HP Products.

This is not an appropriate e-mail box for chain letters, chat,
advertisements, or jokes. Please remove our address from any mailing
list you have created.

Only use this address if you are requesting technical assistance on an
HP product.

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Reply to thanks message

Hi ,

Thank you for writing back.

I am delighted to hear that the information I have provided was helpful. Thank you for taking the time to appreciate the technical support you received.

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

It feels good working with such a well informed user. If you require any further technical support in future, please do let me know. I will be happy to assist you further in a timely manner. We work here to help our patrons 24/7. Assuring you of our best services always.

Glad to be of Service.

Have a great Day !

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always
back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Reset button locations

The following are the Reset Button locations on the Pavilion Notebook:

HP Pavilion zu - Left side in middle

HP Pavilion n3xxx - Bottom on unit in middle at back

HP Pavilion n5xxx - Left side below PCMCIA eject buttons

HP Pavilion n6xxx - Right side above volume dial

HP Pavilion xhxxx - Left side below PCMCIA eject buttons

HP Pavilion ztxxx - Left corner at back of unit

HP Pavilion ze4xxx - Bottom and middle of notebook

HP Pavilion ze5xxx - Bottom and middle of notebook

HP Pavilion zdxxx - No reset button on notebook

HP Pavilion zt3xxx - No reset button on notebook

REVGEN

contact

Hello again,
As of now we have one dedicated person to take care of all the RevGen calls. Here are his contact details:
Name: Santosh Kumar
Location: Splendid Towers (6th floor).
Assc. ID: 3182
Mobile: 9948079613
AIM: RevGenBGD
Email: santoshbk@hyd2.brigade.com <mailto:santoshbk@hyd2.brigade.com>
His number is CUG; therefore you can always call him for any instant callbacks. As of now, he may not be able to access the AIM as we need to get the Messenger software installed on his system. Once AIM software is installed on his system, he would be online from 8.30 PM to 5.30 AM.
Thanks-
Sujan
-----Original Message-----
From: Sujan Singh
Sent: Thursday, April 06, 2006 2:15 AM
To: HP AiOs; HP AiOs Chat; HP CD-DVD Writers; HP DeskJets; HP DeskJets Chat; HP Digital Imaging; HP Digital Imaging Chat; HP Pavilion Desktops; HP Pavilion Notebooks; HP Pavilion Notebooks Chat; HP Red Chat; HP Red Email
Cc: HP Trainers; HP Updates; HP Quality; Brigade Trainers; Soft Skills Trainers
Subject: RevGen Program : Kick-Off
Importance: High
Hello Everyone!
As all of you are aware that we've completed RevGen training for all the product lines over last couple of weeks. Now it's time to put those learnings into our day-to-day work on generating revenue. Though it's been almost one week we've finished training, still number of transfers is negligible. The Pilot batch agents are the ones who are generating the bulk of the revenue. Therefore, I request each one of you to start concentrating on RevGen program and start transferring as many opportunities as possible.
I request all the TLs, SMEs, QAs, & Trainers to drive this program in their respective product lines. We also need to understand that this is a very critical initiative from HP, and we need to come true to their expectations and surpass them in a style.
Since this is the beginning of RevGen on a big scale, I'd appreciate if all of you could concentrate on just "ONE" sale a day. And this is pretty much achievable. The most important element to be successful in this new field is collective effort from all of us. If all of us could end up with ONE sale a day, I am confident that we can be leaders in RevGen amongst all the e-Support partners.
As most of you already know, we've achieved highest RPC and revenue in the Months of Jan & Feb; we can very well do it now as well. On this happy note, I wish all of you all the very best on this new venture.
In case of any questions, please do feel free to call me or reply to this email.
Thanks-
Sujan Singh
9949542000
9885244412

Discount coupons to OOW customers

Please use the following link to provide discount coupons to OOW customers:
http://adt-ext.can.hp.com/adt/new_agent/oow_discount_coupons.htm

Extended Service plan OOW

Dear Fahad,

Thank you for writing back.

This email is a follow-up to your recent HP Pavilion Notebooks Email Support experience.

I would like to inform you that may purchase the pickup & return 1 year post warranty Express Repair plan for your Notebook computer to secure from any further issues.

This Express Repair plan adds 1-year of warranty coverage to your notebook. Some of the other key benefits and features of the Express Repair Plan are:

- Offers 1-year of parts and labor
- 3-business day repair time (Excluding transit time)
- Flexible shipment options to the HP designated Repair center.
- 1-year of 24x7 toll-free phone support in addition to technical assistance via Email or Chat
- Includes assistance on virus & spyware related issues

The approximate price for the above mentioned Extended service plan is : $119.00

If you are interested in purchasing the Extended service plan, I would like to inform you that the issues of this kind are handled by our customer relations department. To help you in purchasing the service plan, One of our agents will call you to provide you the required information regarding the services. To initiate the service you need to provide us the phone number and shipping information:

Please provide the following information about when we can contact you:

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):


* Dates and Days (2 days):
* Time to call:
* Telephone Number to call:

Please get back to us with the above information so that we can initiate the service as soon as possible. However, if you have further questions, please reply to this message and we will be happy to help you.

I would like to add that we value your time highly and would be available 24 hours, 365 days to provide you assistance in a timely manner. So please do not hesitate to contact us anytime you have questions or concerns.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Glad to be of Service, Have a great Day !!!

Sincerely,


Kenneth
HP Total Care

HP Total Care is a J.D. Power and Associates Certified Technology Service and Support Center, recognized for consistently providing An Outstanding Customer Service Experience.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Follow up

Dear <>,

Thank you for contacting HP Total Care.

I am Kenneth from HP E-mail technical support team and I am personally following up with you concerning your recent e-mail interaction with us.

<>, I would like to add that we value your time highly and would be available 24 hours, 365 days to provide you assistance in a timely manner. So please do not hesitate to contact us anytime you have questions or concerns.

Completely satisfying customers is our top priority. We appreciate you giving us the opportunity to provide you with superior customer service.

Please get back to me with the requested information because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Have a Great Day !!!

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Jagdish

Hi All,
I have come across some of the ticket IDs for which RevGen follow-up messages were not sent. Please make sure that RevGen follow-up messages are sent daily. I am also adding a few RevGen scripts. You can send these scripts to the customers.
Accidental Damage Protection (ADP) with Express Repair Plan:
I see from our records that you have (XX) months left before your notebook's warranty expires. To ensure that your notebook does not go out of warranty, I would recommend that you protect your investment with an Express Repair plan.
HP offers a variety of Accidental Damage Protection (ADP) with Express Repair Plans for your Pavilion Notebook. Such plans not only extend the standard warranty but also have the following key benefits and features:
- Coverage for damage caused by spills, drops, falls, collisions, electrical surges, fire damage or any other accident
- Upgrades standard warranty to a total of 2 to 3 years (inclusive of standard warranty)
- Offers 2 to 3 years of parts and labor
- 3-business day repair time (excluding transit time) - the standard factory warranty comes with 4-10 business day repair time.
- Convenient door-to-door notebook pick-up and delivery (with freight paid by HP).
- Prepaid shipping label, materials and instructions for damaged or defective product return
- 2 to 3 years of 24x7 toll-free phone support and technical assistance via Email or Chat.
- Includes assistance on virus & spyware related issues
Following are the Accidental Damage Protection (ADP) Plans offered by HP:
- 2-year Accidental Damage Protection (ADP) with Express Repair
- 3-year Accidental Damage Protection (ADP) with Express Repair
Extended Service Plan:
I see from our records that you have (XX) months left before your notebook's warranty expires. To ensure that your notebook does not go out of warranty, I would recommend that you protect your investment with an Extended Service Plan.
HP offers a variety of Extended Service Plans (ESPs) for your Pavilion Notebook. An ESP is more than just a warranty upgrade. It not only extends the standard warranty but also has the following key benefits and features:
- Upgrades standard warranty to a total of 2 to 3 years (inclusive of standard warranty)
- Offers 2 to 3 years of parts and labor
- 3-business day repair time (excluding transit time) - the standard factory warranty comes with 4-10 business day repair time.
- Convenient door-to-door notebook pick-up and delivery with freight paid by HP
- Prepaid shipping label, materials and instructions for damaged or defective product return
- 2 to 3 years of 24x7 toll-free phone support in addition to technical assistance via Email or Chat
- Includes assistance on virus & spyware related issues
Following are the Extended Service Plans offered by HP:
- 2-year Express Repair Plan
- 3-year Express Repair Plan
Express Repair Plan:
I see from our records that your notebook's standard factory warranty has expired. To ensure that your notebook continues to be covered by HP's world class support and service, I would recommend that you protect your investment with a 1-year Post Warranty Express Repair plan.
This Express Repair plan adds 1-year of warranty coverage to your notebook. Some of the other key benefits and features of the Express Repair Plan are:
- Offers 1-year of parts and labor
- 3-business day repair time (Excluding transit time)
- Flexible shipment options to the HP designated Repair center.
- 1-year of 24x7 toll-free phone support in addition to technical assistance via Email or Chat
- Includes assistance on virus & spyware related issues.
Regards,
Jagdish Venkat
Team Lead
HP Pavilion Notebooks

Mailin Paid

I would like to inform you that the minimum cost of this service to you will be: $298.00. Additionally, if our service technicians find the necessity to replace any part of the Notebook then, you will be charged for that part.

If you wish to get the Notebook repaired at HP, please get back to me with information below:

=== Additional information needed ===

Please provide the following information about when we can contact you:

* Dates and Days (2 days):
* Time to call:
* Telephone Number to call:

Note: One of our agents will call you from a secured phoneline therefore, I request you to provide a phone number that accepts such calls.

Shipping Information(United States address):

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Email Address:
* Phone Number (including area code) Home:
* Phone Number (including area code) Office:

OOW programs

The following is the information about the OOW Service options available for Pavilion notebooks:
$298: A Mail-in box is sent to the customer to pick up the notebook. This option covers minor repairs. If the cost of repair goes beyond $298, then the technicians at HP will call the customer and inform him about the same. If customer does not agree, then the notebook will be shipped back with out any repair. But, $298 will not be refunded.
$398: A Mail-in box is sent to the customer to pick up the notebook. This service can be setup for power connectivity issues for the notebook.
$698: The Mail-in service is for LCD crack cases.
$998: Not meant for Agents use.

REV GEN Extended Service plan crafted

I would like to inform you that the Notebooks warranty expire on <<<<>>>>.

I see from our records that you have approximately <<>> months left before your notebook's warranty expires. To ensure that your notebook does not go out of warranty, I would recommend that you protect your investment with an Express Repair plan.

HP offers a variety of Accidental Damage Protection (ADP) with Express Repair Plans for your Pavilion Notebook. Such plans not only extend the standard warranty but also have the following key benefits and features:


- Coverage for damage caused by spills, drops, falls, collisions, electrical surges, fire damage or any other accident

- Upgrades standard warranty to a total of 2 to 3 years (inclusive of standard warranty)

- Offers 2 to 3 years of parts and labor

- 3-business day repair time (excluding transit time) - the standard factory warranty comes with 4-10 business day repair time.

- Convenient door-to-door notebook pick-up and delivery (with freight paid by HP).

- Prepaid shipping label, materials and instructions for damaged or defective product return

- 2 to 3 years of 24x7 toll-free phone support and technical assistance via Email or Chat.

- Includes assistance on virus & spyware related issues



Following are the Accidental Damage Protection (ADP) Plans offered by HP:

- 2-year Accidental Damage Protection (ADP) with Express Repair
- 3-year Accidental Damage Protection (ADP) with Express Repair


To help you in purchasing the Extended service palns, One of our agents will call you to provide you the required information regarding the plans. To initiate the service you need to provide us the phone number and shipping information:

Please provide the following information about when we can contact you:

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):


* Dates and Days (2 days):
* Time to call:
* Telephone Number to call:

Please get back to us with the above information so that we can initiate the service as soon as possible. However, if you have further questions, please reply to this message and we will be happy to help you.

I would like to add that we value your time highly and would be available 24 hours, 365 days to provide you assistance in a timely manner. So please do not hesitate to contact us anytime you have questions or concerns.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Glad to be of Service, Have a great Day !!!

Scripts

Cartridges script

HP understands the value of your time and money. To make shopping easier, cost effective, and of course to save valuable time, HP has various options to purchase cartridges directly from HP. Buying directly from HP assures you receive original HP cartridges that are latest in the industry and best when it comes to quality. HP also offers free next business day shipping for orders placed online. We are dedicated to ensuring that your online shopping experience is easy, efficient, and hassle free.

Could I help you with this purchase?


INK CARTRIDGE

From the troubleshooting steps that we have performed, it is evident that the ink cartridge needs to be replaced. I would recommend that you buy original HP ink cartridge which guarantee optimum print quality with crisp, sharp, and clear documents.

HP Inks are specifically developed for use with HP inkjet printing systems. Unlike many competitive ink manufacturers that simply dilute dark inks, HP designs low-colorant photo inks for high fade resistance. You can produce high-quality digital photo prints that will resist fading for generations.


When using refilled or non HP brand:

Ink is a critical component of an inkjet printing system. Ink that does not meet HP’s strict specifications can damage print heads and disable them, leading to unacceptable output quality.
Ink impurities can lead to various types of failures in inkjet printing systems, including physical blockages, streaking of printed output, overall degradation of image quality, etc. Also, impurities deposited on the surface of the print head’s resistors can disable them, leading to unacceptable output quality. If a non-HP accessory is found to be the direct cause of your printer failure or damage, the warranty of the printer will be void. It is recommended that you invest in original HP Ink for best print quality and easy maintenance of your printer.


HP directly

Buying directly from HP guarantees that, you get original HP ink, delivered to your door. HP Inks are designed to interact precisely with your HP printer. This results in superior quality printing, reliability and outstanding color performance. Ink purity is essential for print quality and reliability. Ink that does not meet HP’s strict specifications could damage your printer. Also, if a non-HP accessory is found to be the direct cause of your printer failure or damage, it will void the printer warranty. Buying directly from HP not only guarantees value for your money, but also peace of mind.


Warranty

All HP inkjet print cartridges, print heads and ink cartridges are warranted to be free from defects in materials and workmanship during warranty period.

Note: If a problem occurs with an HP inkjet print cartridge, print head or ink cartridge, you can call the new voice-activated support line at 1-800-HPINVENT.


Let me forward this request to our associate who will give you further information on this.

Please provide me below information to forward the request:

1. Complete mailing address (Physical) and phone number.
2. Two convenient time and dates to contact you to provide more information and place an order.


Paper

At HP, we appreciate your business and want you to be fully satisfied with your Deskjet printer.

To enhance your computing and digital imaging experience and protect your investment, HP offers following paper supplies for your product:

4 X 6 photo paper

The features of original HP papers are:

* Does not tear - durable and long-lasting.
* Thick and durable for reliable printing and protection.
* Excellent contrast and sharp text for clear presentations.
* Rich colors and grey scale definition for impressive print results.
* Thicker than plain paper for added impact and photo-quality outputs.
* Waterproof - holds its shape and retains print color and clarity.
* Excellent contrast and sharp text for clear presentations.
* Formulated to create maximum color output with your inkjet printer.
* Engineered with the latest technology to meet all your inkjet
printing needs.
* Smoother surface for sharper documents, prevents jamming of letters.

With HP Papers, you are assured of prints that resist fading and maintain their clarity for years.

Please let me know if you are interested in purchasing any of these products, or to learn more about these and other valuable HP products and services.


SALES SCRIPTS

From my understanding of your print requirements, I would recommend that you look at using HP Paper to better your print quality. Unlike other papers, HP papers are thick which give you that added impact and brilliant outputs. HP Papers have been engineered with the latest technology to meet all your inkjet printing needs. It prevents jamming of letter and retains print color and clarity for ages.


Objection Handling

Printing on quality paper isn’t just a nice idea anymore, it’s a necessity. To make your documents and photos look at their best, printing on great paper is a must. What makes HP paper special is the outstanding print quality that it delivers. HP papers are engineered and tested together with HP printers and inks to achieve the best results in printing.
For pricing and purchase options could I transfer this call to a sales advisor?


EXTENDED WARRANTY

At HP, we understand the value of your money and want you to get most out of the product. HP’s Extended Warranty plans are specifically tailored to meet various consumer needs. Extend warranty not only extends the product warranty, it also minimizes the turn around time to get the replacement printer in case of any hardware issue and increase phone support time for free.


3 years extended service plan

It is worth to spend on extended warranty and get the following advantages:

1. Upgrades standard warranty to a total of 3 years of service coverage.
2. An upgrade to next-business-day exchange, down from the current 4-10 business day replacement timeline.
3. Provides the convenience of door-to-door product pickup and delivery.
4. Overnight delivery of permanent replacement product.
5. Prepaid shipping label, material and instructions for defective product return.
6. Maximized uptime and productivity.
7. Quick resolution of any hardware problems.
8. 3 year 24 X 7 access to HP-trained service representatives.

EXTENDED WARRANTY 2

The HP is committed to providing you with a superior experience, before, during and after your purchase. Allow HP Total Care to provide you with total peace of mind to product your product with HP extended service plans. And save time and money, while getting the most out of your HP investment when you purchase an HP Total Care extended service plan now. Following are the various Extended Service Plans offered by HP:

<Insert ESPs here>



Solutions by HP:

No matter if you are a pro or novice in computer and electronics, you might require some technical support occasionally. HP has a dedicated team called Solutions by HP to handle any questions related to computer. This second level technical support is handled by certified professionals, specially trained by HP to exceed your expectations about technical support. These representatives have in-depth knowledge of all major brands and merchandise and will provide you quality support to answer all your questions to your expectation.

Following are the various Technical Support options you can purchase from HP:

<Insert Details>

Can I go ahead and process a request of your choice?

Solutions by HP:

I understand what you ask is very generic about <Insert product name>; however, my technical expertise is limited to HP hardware and Microsoft Windows. HP has a dedicated team called Solutions by HP to handle these queries. This second level technical support is handled by certified professionals, specially trained by HP to exceed your expectations about technical support. These representatives have in-depth knowledge of all major brands and merchandise and will provide you quality support to answer all your questions to your expectation.

This support can be obtained for as low as <Insert Product and Pricing>

Which one would you like to purchase?

Memory Upgrades:

HP memory modules are thoroughly tested for any errors or faulty workmanship under various industry standards and benchmarks. Buying HP memory modules not only guarantees performance above your expectation and but also peace of mind about your investment. Rest assured that our support services are available 24/7 for any questions you may have about your recent purchase.
Following are the best suited and compatible memory modules and their prices for your HP <Insert Product>:

Purchase_ADF:

At HP, we appreciate your business and want you to be fully satisfied with your <Enter the HP Product>.

To enhance your computing and digital imaging experience, HP offers the Automatic Document Feeder (ADF) for your product.

An Automatic Document Feeder supplies different paper types and sizes to your printer as per your print requirement. Based on the ADF you install, it can stock 250 to 750 pages at a time! You can save time otherwise spent restocking or changing paper supply.

The ADF provides you with the following advantages:

1. With an Automatic Document Feeder, you could stock multiple paper types in various trays including:

* Letter, Legal, and Executive Weight (16-28lbs)
* #10 and Monarch Envelopes
* Photo and Transparency Media
* Custom size (3”X5” to 8.5”X14”)

2. Keeps large or specialty (e.g., photos and transparencies) media ready to go.
3. Maximizes printing performance.
4. Tray increases paper stocking capacity.
5. Handles large stacks weighing 16-28 lbs.
6. Easy to install and refill.

Please let me know if you would like to purchase the Automatic Document feeder, or to learn more about this and other valuable HP products and services.

Congratulation_Follow_Up:

Thank you for your recent purchase. As always at HP, we appreciate your business and want you to be fully satisfied with your <recently purchased HP Product>. Please let me know if you need more information or have any queries.

Rest assured, knowing that award-winning HP Total Care is available 24/7 online and over the phone with service, advice, learning, and support, in and out of warranty.

Congratulations_on_Your_HP_Purchase:

Thank you for your recent purchase. As always at HP, we appreciate your business and want you to be fully satisfied with your <Enter Customers recently purchased HP Product>. Please let me know if you need more information or have any questions.

HP Total Care is available 24/7 online and over the phone with service, advice, learning, and support, in and out of warranty.

Follow_Up_-_RevGen:

If you are interested in learning more about any of HP’s products or services, please provide your telephone number. We will contact you directly at your earliest convenience.

I am providing the list of products below:

<Enter bulleted list here>

At HP, we value your business and want you to be fully satisfied with your experience. Please let me know if you need more information or have any questions.

HP Total Care is available 24/7 online and over the phone with service, advice, learning, and support, in and out of warranty.

Generic_Paper_Suppli:

At HP, we appreciate your business and want you to be fully satisfied with your <Enter the HP Product>.

To enhance your computing and digital imaging experience and protect your investment, HP offers following paper supplies for your product:

< >
< >

The features of original HP papers are:

* Does not tear - durable and long-lasting.
* Thick and durable for reliable printing and protection.
* Excellent contrast and sharp text for clear presentations.
* Rich colors and grey scale definition for impressive print results.
* Thicker than plain paper for added impact and photo-quality outputs.
* Waterproof - holds its shape and retains print color and clarity.
* Excellent contrast and sharp text for clear presentations.
* Formulated to create maximum color output with your inkjet printer.
* Engineered with the latest technology to meet all your inkjet
printing needs.
* Smoother surface for sharper documents, prevents jamming of letters.

With HP Papers, you are assured of prints that resist fading and maintain their clarity for years.

Please let me know if you are interested in purchasing any of these products, or to learn more about these and other valuable HP products and services.

Generic_RevGen_-_InW:

At HP, we appreciate your business and want you to be fully satisfied with your <Enter the HP Product>.

HP continually develops exciting new products and services to enhance your computing and digital imaging experience and protect your investment, including the following:

< >
< >

Please let me know if you are interested in purchasing any of these products, or to learn more about these and other valuable HP products and services.

Generic_RevGen_-_OOW:

At HP, we appreciate your business and want you to be fully satisfied with your <Enter the HP Product>.

HP continually develops exciting new products and services to enhance your computing and digital imaging experience and protect your investment, including the following:

<list items in bulleted format here>

Please let me know if you are interested in purchasing any of these products, or to learn more about these and other valuable HP products and services.

Genric_Ink_Cartridge:

At HP, we appreciate your business and want you to be fully satisfied with your <Enter the HP Product>.

To enhance your computing and digital imaging experience and protect your investment, HP offers following ink supplies for your products:

< >
< >

These ink cartridges provides you:

* Trouble free printing: No leaks, clogs, smudges or bleeding.
* Specially formulated and tested to resist fading and smearing.
* Water-fast and resistant to color bleeding.
* Calibrated to the print head to avoid nozzle clogging and print
quality degradation.
* Patented ink formulations.
* Saves on labor costs and improves your productivity.

All HP inkjet print cartridges, print heads and ink cartridges are warranted to be free from defects in materials and workmanship during warranty period.

NOTE: The warranty does not cover empty or refilled products, products that have been misused or tampered with or products receiving a printer generated expiration message.

Please let me know if you are interested in purchasing any of these products, or to learn more about these and other valuable HP products and services.

IW_ExService_Plan_-_UP:

At HP, we appreciate your business and want you to be fully satisfied with your < Enter HP Product>.

In checking your serial number the warranty will expire on <Enter expiration date>. HP offers a variety of extended warranty upgrade options. For detailed information on HP's extended warranty plans please visit the following HP Web site:

http://h20179.www2.hp.com/HPTotalCare/service_warranty/extended_service.html

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

Please let me know if you are interested in purchasing an extended warranty.

OOW_ExService_PlanUp:

At HP, we appreciate your business and want you to be fully satisfied
with your <Enter HP Product>.

In checking your serial number the warranty will expire on <Enter
expiration date>. HP offers a variety of extended warranty upgrade
options. For detailed information on HP's extended warranty plans
please visit the following HP Web site:

http://h20179.www2.hp.com/HPTotalCare/service_warranty/extended_service.html

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

Please let me know if you would like to purchase an extended warranty.

Memory_Upgrade:

At HP, we appreciate your business and want you to be fully satisfied with your <Enter HP Product>.

<enter memory options here>

If you would like to purchase memory directly from HP, please let me know.

Ordering_Info:

If you would like to purchase <enter part or product>, please provide the information listed below. An HP Total Care representative will call you at your earliest convenience to answer your questions and provide further assistance. As always, HP Total Care is available 24 hours a day 7 days a week.

CAUTION: Your security and privacy remains HP's top priority. For security reasons, please do not send any credit card information when replying to this e-mail. We will gather this information when we call.

* Extended warranty option you would like to purchase:
* Full Name:
* Organization (If applicable):
* Physcial Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Convenient day and time for HP to call you (include time zone):

Product Verification Information (Your current product):

* Product Model Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:
* Part Number for Part (if known):

IWExtServPlUpgrPrint:

At HP, we appreciate your business and want you to be fully satisfied with your < Enter HP Product>.

In checking your serial number our records show your warranty expires on <Enter expiration date>. HP offers a variety of extended warranty upgrade options so you can continue to receive HPs award winning support.

Our records also show that you own an HP Printer. You can also purchase ink and paper supplies from HP.

Would you like an HP Representative to call you and explain the details for our extended warranty upgrade options?

OOWUpgradeOptW_Print:

At HP, we appreciate your business and want you to be fully satisfied with your < Enter HP Product>.

HP continually develops exciting new products and services to enhance your computing experience and protect your investment, including the following:

<list items in bulleted format here>

In checking your serial number our records show that you own an HP Printer. You can also purchase ink and paper supplies from HP.

Would you like an HP Representative to call you and explain the details for any of theses or to learn more about other valuable HP products and services?

OOWUpgrOpt_No_Printer:

At HP, we appreciate your business and want you to be fully satisfied with your < Enter HP Product>.

HP continually develops exciting new products and services to enhance your computing experience and protect your investment, including the following:

<list items in bulleted format here>

Would you like an HP Representative to call you and explain the details for any of theses or to learn more about other valuable HP products and services?

IWExtServPlUpNoPrin:

At HP, we appreciate your business and want you to be fully satisfied with your < Enter HP Product>.

In checking your serial number our records show your warranty expires on <Enter expiration date>. HP offers a variety of extended warranty upgrade options so you can continue to receive HPs award winning support.

Would you like an HP Representative to call you and explain the details for our extended warranty upgrade options?

Scripts 1

List of RevGen Scripts in E-mail

Category Title Hotkey


Congratulations on Your HP Purchase congrats_revgen

Thank you for your recent purchase. As always at HP, we appreciate
your business and want you to be fully satisfied with your <Enter
Customers recently purchased HP Product>.

Please reply to this message if you need more information or have any
questions.

HP Total Care is available 24/7 online and over the phone with service,
advice, learning, and support, in and out of warranty.



Follow Up - RevGen followup_revgen

If you are interested in learning more about any of HP_s products or
services, please provide your telephone number. We will contact you
directly at your earliest convenience.

I am providing the list of products below:

<Enter bulleted list here>

At HP, we value your business and want you to be fully satisfied with
your experience. Please reply to this message if you need more
information or have any questions.

HP Total Care is available 24/7 online and over the phone with service,
advice, learning, and support, in and out of warranty.



Generic Automatic Paper Feeder revgen_feeder

At HP, we appreciate your business and want you to be fully satisfied
with your <Enter the HP Product>.

To enhance your computing and digital imaging experience, HP offers
the Automatic Document feeder (ADF) for your product.

An Automatic Document Feeder supplies different paper types and
sizes to your printer as per your print requirement. Based on the
ADF you install, it can stock 250 to 750 pages at a time! You can
save time otherwise spent restocking or changing paper supply.

The ADF provides you with the following advantages:

1. With an Automatic Document Feeder, you could stock multiple paper
types in various trays including:

* Letter, Legal, and Executive Weight (16-28lbs)
* #10 and Monarch Envelopes
* Photo and Transparency Media
* Custom size (3_X5_ to 8.5_X14_)

2. Keeps large or specialty (e.g., photos and transparencies) media
ready to go.
3. Maximizes printing performance.
4. Tray increases paper stocking capacity.
5. Handles large stacks weighing 16_28 lbs.
6. Easy to install and refill.

To purchase the Automatic Document feeder, or to learn more about this
and other valuable HP products and services, please reply to this
message and we can continue from there.



Generic Ink Cartridges revgen_ink

At HP, we appreciate your business and want you to be fully satisfied
with your <Enter the HP Product>.

To enhance your computing and digital imaging experience and protect
your investment, HP offers following ink supplies for your products:

< >
< >

These ink cartridges provides you:

* Trouble free printing: No leaks, clogs, smudges or bleeding.
* Specially formulated and tested to resist fading and smearing.
* Water-fast and resistant to color bleeding.
* Calibrated to the print head to avoid nozzle clogging and print
quality degradation.
* Patented ink formulations.
* Saves on labor costs and improves your productivity.

All HP inkjet print cartridges, print heads and ink cartridges are

warranted to be free from defects in materials and workmanship during
warranty period.

NOTE: The warranty does not cover empty or refilled products,
products that have been misused or tampered with or
products receiving a printer generated expiration message.

To purchase any of these, or to learn more about these and other
valuable HP products and services, please reply to this message and we
can continue from there.



Generic Paper Supplies revgen_paper

At HP, we appreciate your business and want you to be fully satisfied
with your <Enter the HP Product>.

To enhance your computing and digital imaging experience and protect
your investment, HP offers following paper supplies for your product:

< >
< >

The features of original HP papers are:

* Does not tear - durable and long-lasting.
* Thick and durable for reliable printing and protection.
* Excellent contrast and sharp text for clear presentations.
* Rich colors and grey scale definition for impressive print results.
* Thicker than plain paper for added impact and photo-quality outputs.
* Waterproof _ holds its shape and retains print color and clarity.
* Excellent contrast and sharp text for clear presentations.
* Formulated to create maximum color output with your inkjet printer.
* Engineered with the latest technology to meet all your inkjet
printing needs.
* Smoother surface for sharper documents, prevents jamming of letters.

With HP Papers, you are assured of prints that resist fading and
maintain their clarity for years.

To purchase any of these, or to learn more about these and other
valuable HP products and services, please reply to this message and we
can continue from there.



Generic Revenue Generation - InW gen_inw

At HP, we appreciate your business and want you to be fully satisfied
with your <Enter the HP Product>.

HP continually develops exciting new products and services to enhance
your computing and digital imaging experience and protect your
investment, including the following:

< >
< >

To purchase any of these, or to learn more about these and other
valuable HP products and services, please reply to this message and we
can continue from there.



Generic Revenue Generation - OOW gen_oow

At HP, we appreciate your business and want you to be fully satisfied
with your <Enter the HP Product>.

HP continually develops exciting new products and services to enhance
your computing and digital imaging experience and protect your
investment, including the following:

<list items in bulleted format here>

To purchase any of these, or to learn more about these and other
valuable HP products and services, please reply to this message and we
can continue from there.



IW Extended Service Plan Upgrade No_Printer revgen_inw

At HP, we appreciate your business and want you to be fully satisfied
with your < Enter HP Product>.

In checking your serial number our records show your warranty expires
on <Enter expiration date>. HP offers a variety of extended warranty
upgrade options so you can continue to receive HPs award winning
support. If you would like an HP Representative to call you and
explain the details for our extended warranty upgrade options, please
reply and let me know.



IW Extended Service Plan Upgrade W_Printer revgen_inw_prin

At HP, we appreciate your business and want you to be fully satisfied
with your < Enter HP Product>.

In checking your serial number our records show your warranty expires
on <Enter expiration date>. HP offers a variety of extended warranty
upgrade options so you can continue to receive HPs award winning
support. If you would like an HP Representative to call you and
explain the details for our extended warranty upgrade options, please
reply and let me know.

Our records also show that you own an HP Printer. You can also
Purchase ink and paper supplies from HP. Our HP Representative can
provide you with more details



OOW Upgrade Options No_Printer revgen_OOW_nopr

At HP, we appreciate your business and want you to be fully satisfied
with your < Enter HP Product>.

HP continually develops exciting new products and services to enhance
your computing experience and protect your investment, including the
following:

<list items in bulleted format here>

If you would like an HP Representative to call you and explain the
details for any of theses or to learn more about these and other
valuable HP products and services, please reply and let me know.



OOW Upgrade Options Printer revgen_oow_prin

At HP, we appreciate your business and want you to be fully satisfied
with your < Enter HP Product>.

HP continually develops exciting new products and services to enhance
your computing experience and protect your investment, including the
following:

<list items in bulleted format here>

In checking your serial number our records show that you own an HP
Printer. You can also purchase ink and paper supplies from HP.

If you would like an HP Representative to call you and explain the
details for any of theses or to learn more about these and other
valuable HP products and services, please reply and let me know.



Ordering Information order_info

To purchase <enter part or product>, please reply to this message and
provide the information listed below. An HP Total Care representative
will call you at your earliest convenience to answer your questions and
provide further assistance. As always, HP Total Care is available
24 hours a day 7 days a week.

CAUTION: Your security and privacy remains HP's top priority. For
security reasons, please do not send any credit card
information when replying to this e-mail. We will
gather this information when we call.

* Extended warranty option you would like to purchase:
* Full Name:
* Organization (If applicable):
* Physical Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Convenient day and time for HP to call you (include time zone):

Product Verification Information (Your current product):

* Product Model Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:
* Part Number for Part (if known):



Positive Resolution Feedback pos_res_feeback

You are welcome; we are glad our suggestions helped. At HP, we
appreciate your business and want you to be fully satisfied with
your <Enter the HP Product>.

HP continually develops exciting new products and services to
enhance your computing and digital imaging experience and
protect your investment, including the following:

<list items in bulleted format here>

To purchase any of these, or to learn more about these and other
valuable HP products and services, please reply to this message
and we can continue from there.


Software

FYI
-----Original Message-----
From: Srinivas Reddy [mailto:b2691@hyd2.brigade.com]
Sent: Thursday, July 20, 2006 8:17 PM
To: Srinivas Reddy; Praneel kumar P; Taj Ahmed; Sateesh donihi; Bhasker Bomma; Sreedhar Mangavelly; Srinivas Sandhiti; Raghavendra Sampathirao; Srinivas Gujjari; Kalyan Chakravarthy Sampara; Amarnath Chowdary; Kiran Babu Aavula; Keerthi Kumar N; Vamshi Krishna Aavula; Venkateswara Rao Maturi; Morla. R. Shashidhar; Sridhar CH; Vamshi Krishna P; Ravi Goalla; Syed Abdul Quddus; Maheswer K; Mansoor Ali Syed; Qureshi G G M; Sameer Ahmed; Mahender Alpula; Raghunandan P; Narayana B A S
Cc: Vijayanand Venkatapuram; Kankaraju; satishu@brigade.com
Subject: Software the we can sell as part of RevGen program
Hi Team,
Do you know that we can sell some software from HP(as part of RevGen)?
For your information, here are some software from shopping.com that we can sell to the customers:
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EP109AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EP109AA%23ABA&catLevel=1>Norton Internet Security 2006 <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EP109AA%23ABA&catLevel=1> : Price: $69.99*
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=PP030AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=PP030AA%23ABA&catLevel=1>Intermute® SpySubtract Software PRO <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=PP030AA%23ABA&catLevel=1>Price: $29.99*
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EP108AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EP108AA%23ABA&catLevel=1>Norton Antivirus 2006 <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EP108AA%23ABA&catLevel=1> Price: $39.99*
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EK438AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EK438AA%23ABA&catLevel=1>StompSoft PC BackUp <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EK438AA%23ABA&catLevel=1> Price: $39.99*
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=P5309B%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=P5309B%23ABA&catLevel=1>Detto IntelliMover® USB Data Migration Kit <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=P5309B%23ABA&catLevel=1> Price: $59.99*
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=Q5760A%23B1H&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=Q5760A%23B1H&catLevel=1>Image Zone 5 Photo & Imaging Software <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=Q5760A%23B1H&catLevel=1> Price: $49.99*
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EY812AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EY812AA%23ABA&catLevel=1>Microsoft Office 2003 Standard <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EY812AA%23ABA&catLevel=1> Price: $399.99*
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EP112AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EP112AA%23ABA&catLevel=1>Disk Purge Home Edition <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EP112AA%23ABA&catLevel=1> Price: $39.99*
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EN484AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EN484AA%23ABA&catLevel=1>Computrace LoJack for Laptops, Three Years <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EN484AA%23ABA&catLevel=1> Price: $99.99
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EN483AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EN483AA%23ABA&catLevel=1>Computrace LoJack for Laptops, One Year <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=EN483AA%23ABA&catLevel=1> Price: $49.99
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=ED857AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=ED857AA%23ABA&catLevel=1>Encyclopedia Britannica 2005 <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=ED857AA%23ABA&catLevel=1> Price: $49.99*
<http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=RB117AA%23ABA&catLevel=1> <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=RB117AA%23ABA&catLevel=1>HP Data Security Suite <http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=RB117AA%23ABA&catLevel=1> Price: $49.99*
Here is the link for the above information:
http://www.shopping.hp.com/webapp/shopping/can.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&sort=top_sellers>#
Happy Sales....
Srinivas Reddy S
Team Amigos.
2691, KV-Chat.

Updates

I appreciate that you brought this point to my attention. YES, this is the
number that we need to provide to customers who would like to call our
support to place an order. However, please ensure that you also provide the
Case ID along with this phone number so that sale is reflected under your
name. This number is actually SAS (Stream London) number and can be used
freely under the circumstances mentioned above.

And YES again, this is applicable for all product lines including Presario.
Currently I do not have access to Presario common folder, once I have the
access I'll post all the training material into a new folder and would send
an email too.

Thanks again,

Route Desktops

pavilion_support_en@mail.support.hp.com












REBATE PHONE NUMBER: 1-888-385-5410

Presario

presarionotebook_support_en@mail.support.hp.com

presario_support_en@mail.support.hp.com


Desktops:
pavilion_support_en@mail.support.hp.com

security updates

Hi Team,

The following security updates would help you to protect the computer to allow an attacker to compromise a computer running Internet Explorer and gain control over it. Please visit the following Microsoft links:

http://www.microsoft.com/downloads/details.aspx?FamilyID=974f9611-6352-4f9c-b258-346c317857c5&displaylang=en

http://www.microsoft.com/downloads/details.aspx?FamilyID=36ec67ca-94f6-4e55-adcd-4406a3d6aade&displaylang=en

Happy processing...

Thanks & regards,

Manikanth.G

1673
KV-Email

serial no through BIOS

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.

The model number can be seen at the "Notebook Model" field in the main page of BIOS. Product number is the number in brackets ( ) beside model number. Serial number is at the bottom of the page.

Service centers Third party

To locate the Third party Service centers, Please refers the URL below:

http://hp-repair.home.att.net/

http://www.compaqrepair.com/

http://www.notebook-repair.net/

http://www.sparepartswarehouse.com/laptop-repair.asp

http://www.notebook-repair.net/

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Simulators

Simulators for the following two applications are now available in ADT:



Norton Personal Firewall - http://adt1.external.hp.com:8081/dmscontent/docs/computing/computing_norton_firewall/master.html


Norton Antivirus 2005 - http://adt1.external.hp.com:8081/dmscontent/docs/computing/computing_norton_antivirus2005/master.html




Do also refer to the following Norton/Symantec Interactive Product Simulator for NAV & NIS 2004 simulators:



Y:\_Common\Software\Applications\Anti-Virus\Norton\Training_CD\Interactive Product Simulator\Index.htm

skins

Hi All,

The Computer is personal again! Skinit.com has partnered with HP to bring you the latest in personalization. Set yourself apart from the crowd and create a PC environment that reflects your tastes and passions. Connect to your PC in a completely new way. Choose among many different designs, amazing colors and patterns or choose your PC skin among famous brands for you and the rest of the family. You can even create your own skins!!

HP Skins: http://www.hp.com/go/skins

About HP Skins: http://h30300.www3.hp.com/about.php

HP Skins FAQs: http://h30300.www3.hp.com/faq.php

Support: Call - 1-866-380-5988; Email - HPSkins@skinit.com

Rgds,
Srini

Some EA Model specifications

--------------------------------------------------------------------------------

Hi Team,

While searching for a specific EA model notebook, I have found some good URLs using which we can find some of the EA model notebook specifications. Hope, this helps us.

The following Web site contains different Power Adapters for UK model notebooks.

http://h10010.www1.hp.com/wwpc/uk/en/sm/WF17a/A1-1059235-1064885-1064885-1064935-1064935.html

To search EA model notebooks, visit this Web site

http://search.hp.com/gwukeng/

Service center in UK
http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_EUROPE&LANGUAGE=GBR_ENGLISH&FTR0_COUNTRY=GBR

Shopping and Ordering in UK

http://h41162.www4.hp.com/info?SID=4cae5d09f80270e5391f8db912a9683a5b3:1223&page=shopping_and_ordering#how

Thanks and Regards,

Sugnan Vikas Kolluri

KV-E mail

2150



SP2

Hi Team,
While processing, I have found some very good links which will surely help us while processing.
Create a Data Disc Using an ISO Image File with HP RecordNow
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=lpg40850&lc=en


Creating a Data CD With HP RecordNow
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=lpg40334


Adding Files to a Previously Recorded Data Disc

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=lpg40565


How to troubleshoot Bluetooth detection and connectivity problems in Windows XP Service Pack 2



http://support.microsoft.com/kb/883258

Following are the common articles for Windows XP SP2 Operating System.

* Release notes for Windows XP Service Pack 2
835935


* Hard Disk Space Requirements for Windows XP Service Pack 2
837783



* List of fixes included in Windows XP Service Pack 2
811113



* Windows XP Service Pack 2 Support Tools
838079



* Windows XP SP2 Deployment Tools
838080



* The new language locales that Windows XP Service Pack 2 supports
883262



* Frequently asked questions about Windows Security Center
883792



* Windows XP Tablet PC Edition 2005 is installed with Windows XP Service

Pack 2
883353



Top Support Issues



* Some programs seem to stop working after you install Windows XP Service Pack 2
842242



* How to configure pop-up blocker in Internet Explorer
843016



* Description of the IE Information Bar
843017



* Images are blocked when you open an e-mail message in Outlook Express on a Windows XP Service Pack 2-based computer
843018



* Description of the Windows Firewall feature in Windows XP Service Pack 2 (SP2)
843090



* How to troubleshoot problems accessing secure Web pages with Internet Explorer 6 Service Pack 2
870700



* How to troubleshoot wireless network connections in Windows XP Service Pack 2
870702



* How to change your auto update settings using Windows Security Center
875349



* How to remove Windows XP Service Pack 2 from your computer
875350



* You receive a "Data Execution Prevention" error message in Windows XP Service Pack 2
875351



* Detailed description of the data execution prevention feature in Windows XP SP2
875352

* How to configure the Windows Firewall feature in Windows XP Service Pack 2
875356



* Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
875357



How To Articles



* How To configure Internet Explorer automatic download prompts on your Windows XP Service Pack 2-based computer
883255



* How To manage Internet Explorer add-ons in Windows XP Service Pack 2
883256



* How To turn on the Remote Desktop Sharing feature of Windows NetMeeting in Windows XP Service Pack 2
878451

* How To install and configure Bluetooth devices in Windows XP Service Pack 2
883259



* How To install Windows XP Service Pack 2 by using Systems Management Server
842844



* How To use the Automatic Recovery feature to recover your computer if the Windows XP Service Pack 2 Setup program is not completed successfully
875355



* How To remotely administer a printer through a network share when you use Windows XP Service Pack 2 in a workgroup environment
870903



Application Compatibility Articles



* You cannot modify Windows Firewall settings for an AOL dial-up network connection by using Network Connections in Control Panel in Windows XP Service Pack 2
870890

* The Application Center 2000 client snap-in does not display correct health monitor information in Windows XP Service Pack 2
873173



* You may not be able to open a project when you try to connect to a remote Windows XP Service Pack 2-based computer by using the AutoCAD FTP service
873185



* You cannot use Veritas Backup Exec to back up a remote Windows XP Service Pack 2-based computer
873164

* ARCserveIT 6.61 does not successfully back up files that are in the %Windir%\SoftwareDistribution folder of your Windows XP SP2-based computer
870904



* "Installation failed: Access is denied" error message when you try to perform a remote installation of Computer Associates eTrust Antivirus 7.0 client software on a computer that is running Windows XP Service Pack 2
870901



* You cannot play licensed media content in Windows Media Player after you remove Windows XP Service Pack 2
843020



* Command AntiVirus version 4.62.4 causes an error message on a blue screen in Windows XP Service Pack 2
870908



* You cannot use Computer Associates BrightStor ARCServe Backup 9.0 Manager to back up a Windows XP Service Pack 2-based computer from a remote computer
873165



* You may not be able to add Manage Add-ons columns by using only the keyboard in Windows XP Service Pack 2
842701



* You receive the "Control ID not found" error message when you try to install Windows XP Service Pack 2
878472



* You receive an error message when you try to start Money on a Windows XP Service Pack 2-based computer
870881



* The Gravis GamePad Pro device is not recognized when you install it on a Windows XP-based computer
878478



* McAfee Internet Security version 4.0 quits unexpectedly during installation in Windows XP Service Pack 2
870905



* McAfee Virusscan Professional version 6.0 quits unexpectedly after you install it on a Windows XP Service Pack 2-based computer
870906



* Messages in Microsoft Outlook are not sent immediately in Windows XP Service Pack 2
883606



* NetZero closes unexpectedly when you start it in Windows XP SP2
870907



* You cannot back up the %windir%\SoftwareDistribution folder by using the NovaStor NovaNet-WEB backup program on Windows XP Service Pack 2
870902



* "This presentation was optimized for more recent versions of Microsoft Internet Explorer." message when you open a PowerPoint 2002 presentation in Internet Explorer in Windows XP Service Pack 2
870886



* You cannot install Paint Shop Pro 8 on a Windows XP Service Pack 2-based computer
873176

* The JumpStart Preschool - 1st Grade Learning Playground Demo screen does not appear correctly on a Windows XP Service Pack 2-based computer
873179



* "Cannot load Word for Windows 6.0 files" error message when you try to open the "What's new" file in Quicken on a Windows XP-based computer
870883



* SonicWALL Complete Anti-Virus program does not work after you install Windows XP Service Pack 2
870897



* You occasionally receive a "STOP: 0x000000D1" error message when your Windows XP Service Pack 2 computer resumes from standby
873152



* You cannot run executable files or program add-ins that are downloaded by using Internet Explorer or by using Outlook Express on a Windows XP Service Pack 2-based computer
843022



* SOURCENEXT VirusSecurity2004 real-time monitor does not work correctly on a Windows XP Service Pack 2-based computer
870900



* You cannot use Legato NetWorker to back up a remote computer that is running Windows XP Service Pack 2
873162



* You cannot start Windows Messenger after you install Windows XP Service Pack 2
843019



* Windows Movie Maker 2.1 is installed on your computer when you install Windows XP SP2
883603



Bluetooth Issues



* You cannot add a Bluetooth printer on a computer that is running Windows XP Service Pack 2
870701

* Cannot install a Bluetooth device after you install Windows XP Service Pack 2
840635

List of Bluetooth radio drivers that are included in Windows XP SP2
841803



* A Bluetooth keyboard or mouse does not work when you start Windows XP Service Pack 2
873154



* How to troubleshoot Bluetooth detection and connectivity problems in Windows XP Service Pack 2
883258



* You receive a "STOP: 0x000000D5" fatal system error message after you update to Windows XP Service Pack 2 on your Toshiba portable computer
870895



* Bluetooth device installation may not work without any notification
841799



Driver Issues



* After you install Windows XP Service Pack 2, your computer restarts continuously
873161



* Device drivers known to cause instability in Windows XP Service Pack 2
883775



* Your computer may unexpectedly stop responding when you try to install modem drivers on a Windows XP Service Pack 2-based computer
873166

* Roll Back Driver feature in Device Manager does not work after you update a device driver to the Windows XP Service Pack (SP2) version of the device driver
873171



* Rollback of the driver in a multi-device scenario results in mismatched Driver and miniport
870892



* Third-party device drivers are not restored after you restore the System State data from backup in Windows XP
870891

* You receive a "STOP: 0x000000D5" error message when you close an IP Phone connection on a Windows XP Service Pack 2-based Toshiba computer
870896



* When you install Windows XP Service Pack 2, the USB 2.0 drivers do not appear to update
873169



Setup Issues



* "This Service Pack requires the machine to be on AC Power before setup starts" error message when you install Windows XP Service Pack 2
883609



* You receive a "Windows XP Setup is incompatible with this version of Windows" error message when you install Windows XP Service Pack 2 on a Hewlett-Packard computer
870898



* You receive a "Windows was unable to install the modem" error message when you try to install a modem on your Windows XP Service Pack 2-based computer
883356



* How to help protect your computer if you decide to remove Windows XP Service Pack 2
878454



* The Windows Explorer status bar is not visible after you install Windows XP Service Pack 2
878459



* Explorer.exe repeatedly quits unexpectedly in Windows XP
883791



Miscellaneous Issues



* Programs or services that use the Alerter service or the Messenger service do not work as expected after you install Windows XP Service Pack 2
843021



* You may receive a 7391 error message in SQLOLEDB when you run a distributed transaction against a linked server after you install Microsoft Windows XP Service Pack 2
873160



* The Computer Browser service does not start and event ID 7024 is logged when you restart your Windows XP Service Pack 2-based computer
875362



* You receive a "Delayed Write Failed" error message in Windows XP Service Pack 2
870894



* Description of plain text mode in Outlook Express in Windows XP Service Pack 2
883257



* Some DVD movies are blocked although the DVD movie rating is allowed on a Windows XP Media Center Edition Service Pack 2-based computer
878471



* You receive an error message when you add a reference to a COM object in Visual Studio .NET after you install Windows XP Service Pack 2
883608



* Event ID 612 appears in the security log every time that you restart Windows XP Service Pack 2
840633



* Outlook Express automatically downloads external content when you reply to a message or forward a message on a Windows XP Service Pack 2-based computer
883613



* The Help and Support Center does not run when the Data Execution Protection feature is turned on in Windows XP Service Pack 2
873158



* New features of the Scheduled Tasks Control Panel item that are included in Windows XP Service Pack 2
883605



* Known issues with the client administrative tools in Windows XP SP2
870703

Pictures do not appear as expected, or you receive an error message when you open an HTML file on a Windows XP Service Pack 2-based computer
878461



* You receive an "An error occurred while sending a message to <ComputerName>" error message when you run the net send command to send a message to a Windows XP Service Pack 2-based computer
878468



* Your screen reader software may not function if you install Windows XP Service Pack 2 by using OOBE
873153



* Peer-to-peer networking programs do not work as expected in Windows XP Service Pack 1
870704



* Phone Dialer calls are immediately disconnected in Windows XP
841802



* Pop-up windows appear with Pop-up Blocker turned on in Windows XP Service Pack 2
843015



* Remote Storage Service recall notifications will no longer operate in XPSP2
870705



* RIP Listener does not update the route table with new route information
841804



* You are prompted to accept or reject certain Windows Messenger files in Windows XP Service Pack 2
883261



* You cannot use an MP3 or WMA file as the background sound for an e-mail message in Outlook Express
883355



* Your Windows XP-based computer does not resume from standby when you move your USB mouse or press a key on your USB keyboard
878467



* USB device does not function after connecting device to Windows XP Service Pack 2-based computer
870893



* Web server functionality may not work correctly after you install Windows XP Service Pack 2
883607



* You have to specify certain Group Policy settings before you can remotely administer Resultant Set of Policy (RSoP) or remotely edit local Group Policy objects in Windows XP Service Pack 2
883611







* You receive an "Access denied" or "The network path was not found" error message when you try to remotely manage a computer that is running Windows XP Service Pack 2:



http://support.microsoft.com/?kbid=840634









Special Characters

Hi Team,
Some times, customers may ask 'how to print special charecters'. You can provide them with the following URL in which you can find all the short cut keys to get special characters.
<http://home.earthlink.net/~awinkelried/keyboard_shortcuts.html>
I hope this helps !
Regards,

Srinivas T
1626, KV Email

Spyware

===Spyware, Antivirus Information & Removal Instructions :

Please click the following links and read the articles to get a better understanding of spyware and how to better help our HP notebook customers to remove it.

Download Microsoft® Windows AntiSpyware (Beta):

http://www.microsoft.com/downloads/details.aspx?FamilyID=321CD7A2-6A57-4C57-A8BD-DBF62EDA9671&displaylang=en&Hash=CTJKG48

http://www.microsoft.com/security/articles/spyware.asp

http://support.microsoft.com/?id=827315

You need to obtain anti-spyware from any of the URLs given below:

Download Ad-Aware anti-spyware application from the following URL:

http://www.spywaredata.com/

http://download.com.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

Download Spybot Search & Destroy anti-spyware application from the following URL:

http://www.safer-networking.org/en/mirrors/index.html


NOTE: The URLs above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

Also I recommend you to first scan the system for any virus or spyware then try uninstalling the programs.

visit the online antivirus web sites dedicated to scan the defective computers online. To remove spy-ware, mal-ware you can run any of the anti-spyware applications suggested in this email. I have listed necessary steps to scan and repair the notebook.

Visit the following URL, which are equipped with online virus scanner:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

http://us.mcafee.com/root/mfs/default.asp

NOTE: The URLs above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

John, If the issue still persist, Please try to repair the Windows XP Operating system.

Norton definitions

http://securityresponse.symantec.com/avcenter/download/pages/US-N95.html

Spyware and antivirus

Windows Live OneCare safety scanner is a free service designed to help ensure the health of your PC.

http://safety.live.com/site/en-us/default.htm?s_cid=mscom_hp




At this time, I recommend you to visit the online antivirus web sites dedicated to scan the defective computers online. To remove spy-ware, mal-ware you can run any of the anti-spyware applications suggested in this email. I have listed necessary steps to scan and repair the notebook.

Visit the following URL, which are equipped with online virus scanner:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

http://us.mcafee.com/root/mfs/default.asp

NOTE: The URLs above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.




== Download and run the Stinger to perform a virus check on the Notebook from the link provided below:

http://vil.nai.com/vil/stinger/

http://vil.nai.com/vil/averttools.asp


== Scan the computer with the Antivirus software shipped with your Notebook.

Refer the URL below for downloading and installing the latest virus definitions for Norton Antivirus software:

http://securityresponse.symantec.com/avcenter/defs.download.html


NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.




For information, regarding the spyware please refer the URL below:

http://www.microsoft.com/security/articles/spyware.asp

http://support.microsoft.com/?id=827315


You need to obtain anti-spyware from any of the URLs given below:

Download Ad-Aware anti-spyware application from the following URL:

http://www.spywaredata.com/

http://download.com.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

NOTE: The URLs above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

Performing the above options may resolve the issue.




An online scan can be performed at:
http://security.symantec.com/default.asp?productid=hp&langid=ie&venid=hp

HP’s security website is located at :
http://h20239.www2.hp.com/techcenter/security/index.htm






Also scan the system using Windows Defender :

http://www.microsoft.com/athome/security/spyware/software/default.mspx

You may also read through the review of this software:

http://www.winsupersite.com/reviews/windefender_beta2.asp

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.









Online scan by Symantec.
http://security.symantec.com/default.asp?productid=hp&langid=ie&venid=hp

Svideo

Configuring S-Video

1. Shut down and unplug the Notebook and TV.
2. Plug S-Video cable to the TV and turn on the TV.
NOTE: Do not go through a VCR or other device to connect to the
TV, as it may cause signal loss and other problems.
3. Restart the computer to initialize the connection. The HP logo and the Windows splash screen appear briefly on the TV screen. Once Windows is fully loaded, the display will switch to the computer's monitor.
4. Now press Fn+F4 key a couple of times, till the display appears on the TV.


DV1000 S-Video Issue:
===============
1. Enable TV-out in the Intel® Extreme Graphics Devices tab:
2. Start > Settings > Control Panel > Display Settings > Advanced > Intel® Extreme Graphics > Graphics Properties> Devices tab.
3. Shut down the system. Attach the TV-out cable and power on the TV and then power on the computer. Check the Intel® Extreme Graphics Devices tab again to see if the TV is detected.
4. Lower the desktop screen resolution to 1024x768 or below.

For more information, Visit following website:

http://support.intel.com/support/graphics/sb/CS-004653.htm

=================================================================================

Excellent information on the how to connect PC to the TV-set at the following URLs: ATI and nVidia:

http://www.weethet.nl/english/video_connect_pc2tv.php

nVidia software settings

http://www.weethet.nl/english/video_pc2tv_nvidia.php

ATI software settings

<http://www.weethet.nl/english/video_pc2tv_ati.php>

You may find them useful for the notebook configurations for TV-out.
====================
S-Video out External monitor connection:
<http://www.fujitsu-siemens.co.uk/rl/servicesupport/techsupport/lifebook/General/Svideo%20connection.doc>
Or
http://www-1.ibm.com/support/docview.wss?rs=0&uid=psg1MIGR-58625&loc=en_US#ie <http://www-1.ibm.com/support/docview.wss?rs=0&uid=psg1MIGR-58625&loc=en_US>

S Video cable

http://www.cablestogo.com/product.asp?cat%5Fid=2008&sku=45436



http://www.svideo.com/

System resources

http://www.optimizingpc.com/internet.html





To speed up the notebook you need to perform certain troubleshooting steps listed below:

1. Remove unwanted startup programs.
2. Close unwanted background applications
3. Improve system resources.

===Remove unwanted startup programs===

It appears that there are several applications, which are scheduled to launch at Startup process. Certainly, these applications and services of Windows XP slow down the overall performance of notebook.

To resolve the issue, you need to disable the unwanted startup application using MSConfig utility. Msconfig is an application used to prevent other applications from opening with Windows. The following steps explain how to use Msconfig to resolve issues with the computer:

1. Click Start and then click Run.
2. In the Open field, type: msconfig
3. Click OK. The System Configuration Utility window appears.
4. Click Startup tab to display a list of software applications and settings that can be disabled.
5. Remove checkmarks to disable items.
6. Click OK when finished.
7. Restart the computer for the changes to take effect.

====Close unwanted background applications===

Additionally, it is necessary to consider those programs, which are running in background. As these programs affects the system performance considerably.

1. Press and hold the CTRL + ALT + DELETE keys on your keyboard. The Windows Task Manager opens showing a list of all running programs.
2. Click the Processes tab.
3. Select the program you want to close and click End Process.
4. If another screen opens stating the task has stopped responding, click End Task.
5. Repeat Steps 1 - 4 for each of the programs you want to close, except for Explorer and Systray.

== Improving system performance :

To avoid lockup and shutdown problems with the HP Pavilion Notebook, perform the steps listed at the following URL:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00034290

== Optimize your computer for peak performance :

http://www.microsoft.com/athome/moredone/optimize.mspx#EMG

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.


Performing the above options should resolve the issue.

System slow spyware install

Dear David,

Thank you for contacting HP Total Care.

I understand that the computer is booting very slowly . The issue can be due to many programs are loaded at startup. At software side this issue can be resolved by performing system restore and clean boot.

To resolve the issue, first try performing system restore then a clean boot.

To Perform a Clean Boot in Windows XP, follow these steps:

NOTE:You must be logged on as an administrator or a member of the Administrators group in to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

1. Click Start, click Run, type msconfig in the Open box, and then click OK.

2. On the General tab, click Selective Startup, and then clear all of the subsequent check boxes. You will not be able to clear the Use Original BOOT.INI check box.

3. Click OK, and then click Restart to restart your computer.

4. After Windows starts, determine whether the symptoms are still present. Click Start, click Run, type msconfig in the Open box, and then click OK.

IMPORTANT: Look closely at the General tab to ensure that the check boxes you cleared are still cleared. Proceed to step 6 if none of the check boxes are selected. If you see a disabled or dimmed check box, your computer is not truly "clean-booted" and you may need assistance from the manufacturer of the program that places a check mark back into Msconfig.

5. On the General tab, click Selective Startup, and then clear all of the subsequent check boxes. You will not be able to clear the Use Original Boot.ini check box.

6. Starting with the first available check box (Process System.ini File), select each check box one at a time, and restart the computer as prompted until the problem is reproduced.

7. Once the problem reappears, click the tab that corresponds to the selected file. For example, if the problem reappears after selecting the Win.ini file, click the WIN.INI tab in System Configuration Utility.

NOTE: Microsoft strongly recommends that you do not use System Configuration Utility to modify the Boot.ini file on your computer without the direction of a Microsoft support professional. Doing so may render your computer unusable.

Steps to return from a Clean Boot State:

1. Click Start, click Run, type msconfig in the Open box, and then click OK.

2. On the General tab, click Normal Startup - load all device drivers and services.

3. Click OK. Click Restart when you are prompted to restart your computer.

However, for detailed information and steps to perform a Clean Boot in Windows XP, visit this web site:

http://support.microsoft.com/default.aspx?scid=kb;en-us;q310353

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

Additionally, I recommend you to refer Spyware Information & Removal Instructions.

Please click the following links and read the articles to get a better understanding of spyware and how to better help our HP notebook customers to remove it:


=== Download and Run Anti-Spyware programs ===


HP recommended Anti-Spyware programs:

http://www.intermute.com/spysubtract/hp/

http://www.microsoft.com/downloads/details.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en

http://www.microsoft.com/downloads/details.aspx?FamilyID=321CD7A2-6A57-4C57-A8BD-DBF62EDA9671&displaylang=en&Hash=CTJKG48

http://www.microsoft.com/security/articles/spyware.asp

http://support.microsoft.com/?id=827315

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.


Also, I recommend you to test your computers exposure to online security threats by performing security check at the folloinwg URL:

http://security.symantec.com/sscv6/default.asp?productid=hpmobile&langid=ie&venid=hpmobile

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

After performing an online check, please perform a clean boot to make sure that the notebook returns to its normal behaviour.

Hope, I have thoroughly addressed your concerns. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire within 24 hours. This will help us in providing quality service to our customers.
http://www.hp.com/home/ownerservices

Glad to be of Service,

Have a great Day !!!

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Thu Jul 14 23:36:29 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : David
last_name : Henry
email_address : djhalexi@cox.net
phone_number : 8504508199
country_areacode : 11
country : United States of America [US]
problem_area : boot up/lock up
purchase_date : Nov/2003
serial_number : cnf3371thy
operating_system : Microsoft Windows ME
model_number : ze4547wm
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : My computer is starting to slow down on boot up. I was wondering when you go to msconfig, startup tab. What things have to be checked for the computer to run properly? There are a lot that I am not sure what they startup. One in particular is /systemroot/\syste... I would just like to eliminate things I don't need.
Thank you for your help.
My name is David Henry My email address is djhalexi@cox.com
trouble_shooting :
setting_changes : Installed high speed internet.
tech_skill : intermediate

Tapps

https://tapps.cce.hp.com/Tapps/LogOn.aspx

TCO NEW TOOL

http://tco.hyd2.brigade.com/





ravit@hyd.brigade.com

tcp ip

Reinstall TCP/IP stack settings using any of these methods:

Method 1:

1. Click Start, select My Computer, and then choose Tools in the menu
bar.
2. Click Folder Options and select the View tab.
3. In the Advanced settings section, select "Show hidden files and
folders" option.
4. Click OK.
5. Click Start, select Run, and type C:\WINDOWS\INF in the textbox.
6. Click OK.
7. Locate the Nettcpip.inf file.
8. Right-click the file Nettcpip.inf and select Install from the menu.

Method 2:

1. Click Start and select Run.
2. In the Open field, type the following command:

netsh int ip reset resetlog.txt

3. Click OK.




reset your TCP/IP stack by downloading and running WinsockXPFix.exe a Visual Basic program designed to fix corrupted TCP/IP issues, host file problems and a variety of other connectivity issues.


The WinsockXpFix.exe program can be downloaded directly from the link below:

http://www.iup.edu/house/resnet/WinsockXPFix.exe

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.

Thirty Party

Next, regarding the motherboard upgrade, HP does not recommend replacing the motherboard as we do not have any test data regarding the functionality of any third party motherboard with Pavilion computers. The motherboard bundled with the Pavilion computers are designed to support the hardware and software bundled with the system.

Further, if you replace the motherboard, you will not be able to use the Recovery CDs for installing the Preinstalled Operating System and other preinstalled software and drivers. You may also have to install the drivers for most of the hardware devices. This is the reason, why HP does not recommend replacing the motherboard.

Touchpad issues

N31XX Series(Typhoon 2/2.5): Logitech (Product Numbers: F1723, F1724, F1725, F1726, F1750, F1749, F1753, F1754, F1755, F1756, F1756, F1757, F1758, F1766, F1779, F1789,F1911A, F1912A)
N31xx Series(Typhoon L): Synaptics (Product Numbers: F1772, F1774, F1775, F1961, F1962, F1776, F1777, F1984, F1671, F1672, F1673, F1971, F1972, F1913A; Rest of the N3xxx series: Synaptics)
N6xxx Series: Synaptics Trackpad Trackpoint IV
N6495: Synaptics Trackpad Synaptics Pointing Styk
ZT/XZ100 Zinfandel3.0 Series: Synaptics Trackpad Trackpoint IV
ZT Zinfandel 3.5 Series: Synaptics Trackpad
ZT/XZ200 Zinfandel 4.0 Series: Synaptics Trackpad
ZT1200/XZ300 Zinfandel 4.5 Series: Synaptics Trackpoint
XU/ZU Jaws 1.5 Series: IBM Trackpoint
XH Series: Synaptics Trackpad
ZE11xx/XF Series: ALPS
N5000 Series: Synaptics
ZT1000 Series: Synaptics
ZE1000 Series: Synaptics


ZE4000 Series: Synaptics
ZE5000 Series: Synaptics
ZE4900 Series: Synaptics
ZT3000 Series: Synaptics
ZV5000 Series: ALPS
ZX5000 Series: ALPS
ZD7000 Series: Synaptics
ZD8000 Series: Synaptics
DV1000 Series: Synaptics
DV4000 Series: ALPS
DV8000 Series: Synaptics
ZE2000 Series: Synaptics
ZV6000 Series: ALPS
L2000 Series: Synaptics


NOTE: If the Touchpad drivers are not listed for a specific Model then we can provide the drivers from that series’ CTO model.





ALPS Touchpad:



Scrolling:



1. Click Start and select Control Panel.
2. Double-click the Mouse icon. If the Mouse icon is not found directly under Control Panel, click the Performance and Maintenance icon and then click the Mouse icon.
3. In mouse properties window, click Gestures tab.

4. Click the drop-down button for "Right Corner Assign:" and select Auto Scroll.
5. Check the check box beside "Use Vertical Scolling Function".
6. Click Apply and OK.



Tapping:



1. Click Start and select Control Panel.
2. Double-click the Mouse icon.
3. This will open the Mouse Properties Window.
4. Click the Tapping Tab
5. Select the check box Tapping to enable it.
7. Click Apply and Ok.



Scroll & tapping:



1. Click Start and select Control Panel.
2. Double-click the Mouse icon.
3. This will open the Mouse Properties Window.
4. Click the Gestures Tab
5. Click the drop-down button for "Right Corner Assign:" and select Auto Scroll.
6. Now, click to select "Use vertical Scroll Function"
7. Click the Tapping Tab
8. Select the check box Tapping to enable it.
9. Click Apply and Ok.



Sensitivity:



While typing something using the keyboard, you can turn off the touchpad using the on/off button, as the palm getting in touch with the touchpad might cause the cursor to move. Besides this, if you observe random cursor movements, you can adjust the sensitivity by setting it to low.



1. Click Start, Control Panel.
2. Double click on Mouse. This opens the mouse properties.
3. Click on Pointer options tab.
4. Check the option "Hide the pointer while typing".
5. Click on Tapping tab.
6. Click on Touch Sensitivity button.
7. Move the slider to Low.
8. Click OK.
9. Click Apply and OK.




Known Issue: If customer is unable to see the ALPS tabs (such as Gestures, Tapping etc.) in Mouse Properties even after reinstalling the touchpad drivers.

Cause : This happens when the APOINT.exe file is not running on the background.
Solution : Enable APOINT.exe file in background ...

1. Click on Start > Run.
2. Type in MSCONFIG and press Enter.
3. Click on Ok.
4. Click on Startup tab.
5. Place a checkmark for APOINT and click on Ok.
6. Restart the computer.

Now the ALPS Touchpad tabs will appear in Control Panel > Mouse properties.





ALPS Touchpad Driver for Windows 2000/XP version 1.00 A (14 Nov 03) available as SoftPaq SP25796.exe 1/1 (3.37M) from below HP site:



http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=424020&lang=en&cc=us&softwareitem=ob-165 36-1



OR



ftp://ftp.hp.com/pub/softlib/software2/COL4752/ob-16536-1/SP25796.exe




--------------------------------------------------------------------------------



SYNAPTICS Touchpad:



Scrolling:


Use the following steps to enable the Virtual Scrolling feature on your notebook:



1. Click Start, and then Control Panel.
2. Click Printers and Other Devices, and then the Mouse icon. The Mouse Properties window opens.
3. Click the Device Settings tab, and then click the Settings button. The Properties for Synaptics TouchPad on PS/2 port is displayed.
4. Highlight "Virtual Scrolling."
5. Select the "Enable vertical scrolling" and the "Enable horizontal scrolling" options.
6. Click the plus sign (+) next to Virtual Scrolling. The following options are displayed:



* Long Distance Scrolling
* Scrolling Region
* Scrolling Selection



7. Highlight the "Scrolling Region" option to configure the Vertical and Horizontal scrolling regions.
8. Click Apply and then OK.



You should now be able to scroll vertically and horizontally using the TouchPad.



Tapping:


Use the following steps to enable the Tapping feature on your notebook:



1. Click Start, and then Control Panel.
2. Click Printers and Other Devices, and then the Mouse icon. The Mouse Properties window opens.
3. Click the Device Settings tab, and then click the Settings button. The Properties for Synaptics TouchPad on PS/2 port is displayed.
4. Highlight the Tapping option.
5. Select "Enable Tapping" in the right pane.
6. Click Apply, and then OK.



The Tapping feature should now be enabled.



Use the following steps to enable the Tap and Drag feature, and the Tap Zones:



1. Click Start, and then Control Panel.
2. Click Printers and Other Devices, and then the Mouse icon. The Mouse Properties window opens.
3. Click the Device Settings tab, and then click the Settings button. The Properties for Synaptics TouchPad on PS/2 port is displayed.
4. Click the plus sign (+) next to Tapping. The Tap and Drag feature, and the Tap Zones feature are displayed.
5. Highlight the Tap and Drag feature, select the "Tap again and hold to drag" and "Locking drags" options.



NOTE: The Tap and Drag feature duplicates the functionality of the Mouse buttons.



6. To enable the Tap Zones, highlight "Tap Zones" and select the "Enable Tap Zones" option in the right pane.
7. Click the plus sign (+) next to Tap Zones to select the following zones:



* Bottom Left Action
* Bottom Right Action
* Top Left Action
* Top Right Action
* Tap Zone Sizes



8. Click Apply and OK after configuring the Tap Zones.



The Tap and Drag feature, and the Tap Zones feature, should now be enabled.



Sensitivity:



Adjusting the TouchPad Sensitivity on the notebook, should resolve the issue. The Touch Sensitivity adjusts how firmly you must touch the TouchPad for it to react.



You may also adjust the PalmCheck on your notebook. The PalmCheck option is used to reduce the chance of accidental contact with the TouchPad. This option allows the TouchPad to recognize when your palm is resting on it or brushing its surface while you are typing. This will help prevent unwanted pointer movement or clicks.



To adjust the Touch Sensitivity and PalmCheck on your notebook, perform the following steps:



1. Click Start, and then click Control Panel.
2. Click Printers and Other Devices, and then the Mouse icon. The Mouse Properties window opens.
3. Click the Device Settings tab, and then click the Settings button. The Properties for Synaptics TouchPad on PS/2 port is displayed.

4. Click the plus sign (+) next to Sensitivity.
5. Highlight PalmCheck. In the right pane, move the slider to the desired level.



NOTE: If the TouchPad exhibits undesired pointer movement or clicks, move the slider towards Maximum. If the TouchPad does not respond to a point or click operation, then move the PalmCheck slider towards Minimum.



6. Highlight Touch Sensitivity under Sensitivity. In the right pane move the slider to the desired level.
7. Click Apply and then click OK to close the Mouse properties.



NOTE: If you see an erratic pointer motion, move the slider toward Heavy Touch. The closer you move the pointer towards Heavy Touch, the more pressure you have to apply for the TouchPad to respond.




--------------------------------------------------------------------------------


TV Tuner does not work

Please visit the following Microsoft article for resolution:

http://support.microsoft.com/Default.aspx?id=910905

TV Tuner Media center

Hi,
We often see customers asking for compatible TV tuner cards for Media Center PCs or what are the hardware components that are compatible with the Media Center. To learn more about the hardware components, refer to this partner directory link and attached file.
http://www.microsoft.com/windowsxp/mediacenter/partners/directory.mspx

UMS

\\172.22.80.24\HP-PSG-Resources\UMS\HPUMS.htm

Updated Notebook Series

Notebook Teams,
HP is lining up the next set of notebook PCs as part of the 2C’05 NPI (New Product Introduction) product cycle. The following are the notebooks that are slated to be released:
HP Special Edition L2000 Notebook PC (Livestrong)
HP Pavilion ze2000 notebook PC (Cougar 1.0)
Compaq Presario M2000 notebook PC (Cougar 1.0)
Compaq Presario V2000 Notebook PC (Panther 1.0)
To enable you to distinguish quickly and easily between the new notebooks—HP Pavilion ze2000, Compaq Presario V2000/M2000, and their predecessors, please note the differences in components outlined below. The main differences between this series and the recent series is the use of the AMD processor instead of the Intel processor and the ATI RS480M chipset instead of the Intel Alviso 915GM chipset. Note: The HP L2000 notebook is a special edition based on the Compaq Presario M2000
New series Recent series First series
Release dates June 2005 May 2005 December 2004
Notebooks ze2000/M2000 & V2000 and HP L2000 dv1300/V2300 & ze2200/M2200 dv1000/V2000 & ze2000/M2000
Processor AMD Sempron (25W only) and Turion64 (35W only) Intel Pentium M–Dothan/Celeron Intel Pentium M–Dothan/Banias/Celeron
Graphics ATI RADEON XPRESS 200M Intel Graphics Media Accelerator Intel Extreme Graphics 2
Core logic ATI RS480M/ATI SB400 Intel Alviso 915GM/910GML–Southbridge ICH6M Intel Montara 855GM/852GML–Southbridge ICH4M
NIC RealTek 10/100 LAN RealTek 10/100 LAN RealTek 10/100 LAN
Modem Conexant 56K v.90 integrated data/fax modem Conexant 56K v.90 integrated data/fax modem Conexant 56K v.90 integrated data/fax modem
Audio Altec Lansing branded speakers Altec Lansing branded speakers Harman/Kardon & JBL Pro branded speakers
WLAN Broadcom 802.11 b/g (with BroadRange only) Broadcom 802.11 b/g (with Afterburner only) Broadcom 802.11 b/g (with Afterburner & BroadRange) Broadcom 802.11 b/g (with Afterburner), Intel Pro/Wireless 2200BG Mini PCI, Intel Pro/Wireless 2100B Mini PCI
Bluetooth HP integrated Bluetooth module HP integrated Bluetooth module HP integrated Bluetooth module
HP Pavilion ze2000, Presario M2000/V2000 Series, and HP L2000 AMD CPU-based Notebooks Service and Maintenance WBT:
<http://ctrain-1.americas.cpqcorp.net/training/wbt/notebooks/2005/cougarpantherlivestrong/default.htm>
Stay tuned for more updates and training rollout.
Rgds,
Srini

HP nr3610 Rugged Notebook PC

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ATI Mobility Radeon Graphics Driver
Driver Alert
Products: HP nr3610 Rugged Notebook PC
OS: Microsoft Windows 2000,Microsoft Windows XP Professional
Version: 6.14.10.6458
Release Date: 06/20/2005
Description: This package contains the driver for the ATI Mobility Radeon Graphics Chip in the listed notebook models and operating systems. This driver enables the features and functions of the graphics chip.

BIOS Update for HP Rugged Notebook PC nr3610
Driver Alert
Products: HP nr3610 Rugged Notebook PC
OS: Microsoft Windows 2000,Microsoft Windows XP Professional
Version: 1.21
Release Date: 06/20/2005
Description: This package contains a BIOS update for the listed notebook models and operating systems. This update enables the features and functions of the notebook PC.

Realtek LAN Driver
Driver Alert
Products: HP nr3610 Rugged Notebook PC
OS: Microsoft Windows 2000,Microsoft Windows XP Professional
Version: 5.611.1231.2003
Release Date: 06/20/2005
Description: This package contains the Realtek LAN driver for the listed notebook models and operating systems. This driver enables the features and functions of the network device

SigmaTel Audio Driver
Driver Alert
Products: HP nr3610 Rugged Notebook PC
OS: Microsoft Windows 2000,Microsoft Windows XP Professional
Version: 6.14.01.4201
Release Date: 06/20/2005
Description: This package contains the driver for the SigmaTel Audio chip in the listed notebook models and operating systems. This driver enables the notebook to play audio and multimedia files.

SmartCard Driver
Driver Alert
Products: HP nr3610 Rugged Notebook PC
OS: Microsoft Windows XP Professional
Version: 3.0.0.1
Release Date: 06/20/2005
Description: This package contains the SmartCard driver for the listed notebook models and operating systems.

Smartlink Modem Driver
Driver Alert
Products: HP nr3610 Rugged Notebook PC
OS: Microsoft Windows 2000,Microsoft Windows XP Professional
Version: 3.60.03TH01
Release Date: 06/20/2005
Description: This package contains the Smartlink Modem driver for the listed notebook models and operating systems. This driver enables the features and functions of the modem.

Synaptic Touchpad Driver
Driver Alert
Products: HP nr3610 Rugged Notebook PC
OS: Microsoft Windows 2000,Microsoft Windows XP Professional
Version: 7.5.5.0
Release Date: 06/20/2005
Description: This package contains the Synaptics Touchpad driver for the listed notebook models and operating systems. The driver enables the features and functions of the touchpad device and provides advanced features such as PalmCheck, EdgeMotion, tap zones, double-tap, and tap-to-select.

Intel Chipset Driver
Driver Alert
Products: HP nr3610 Rugged Notebook PC
OS: Microsoft Windows 2000,Microsoft Windows XP Professional
Version: 6.0.1.1002
Release Date: 06/20/2005
Description: This package contains the driver for the Intel Chipset in the listed notebook models and operating systems. This driver enables the features and functions that are specific to the Intel device.

Semtech Touchscreen Driver
Driver Alert
Products: HP nr3610 Rugged Notebook PC
OS: Microsoft Windows 2000,Microsoft Windows XP Professional
Version: 1.00.71.5
Release Date: 06/20/2005
Description: This package contains the Semtech Touchscreen driver for the listed notebook models and operating systems. The driver enables the features and functions of the Touchscreen.


Not finding what you want (PCNs, Customer Advisories, ITRC Bulletins, or other HP support info)? Click here to learn about additional search options.

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Updates

A Small update from today’s TCG call, XC2000 media cable will only be available after Sep or Oct. This media cable is yet to be released for the customers to purchase.

aziz

Troubleshooting - Can't Boot Into Windows

http://adt1.external.hp.com:8081/displayDoc.jhtml;jsessionid?categoryId=11632&topicId=&contentId=bpq77400.htm



No power / no LED troubleshooting

http://adt1.external.hp.com:8081/displayDoc.jhtml?categoryId=10088&topicId=null&contentId=bpb95801.htm






We come across 'Startup and No Boot Problem' quite a few times. There could be many different reasons that the notebook does not boot into Windows. At any point of the boot process, different factors may cause the notebook to stop responding, restart or display a error message. Depending upon the specific behavior of the notebook, when it is starting, you can determine the best method for fixing your problem.



Before determining the best method of fixing the problem:



* Remove the battery from the notebook PC.

* Connect the AC adapter into the notebook and into a working wall socket.

* Remove any external devices that are connected to the notebook.





THE MOST COMMON BEHAVIORS THAT PREVAIL FOR THIS PROBLEM ARE:





1. When the notebook power button is pressed, nothing is displayed on the screen or display.



For troubleshooting on this, visit the following HP support web site:



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00372748





2. Windows may not start and the notebook will not boot with one or more devices connected. The notebook may stop responding at a black screen with a blinking cursor in the upper left corner of the display.



For troubleshooting on this, visit the following HP support web site:



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00372143





3. Windows does not start and an error message is displayed on a blue screen.



For troubleshooting on this, visit the following HP support web site:



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00372711





4. The Windows serious error message may appear when an application is closed or after the computer restarts. The message prompts you to send an error report to Microsoft for evaluation.



For troubleshooting on this, visit the following HP support web site:



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00365523





5. If the notebook encounters a problem starting Windows, it may start to the Windows Advanced Options Menu on a black screen.



For troubleshooting on this, visit the following HP support web site:



http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00372724





6. The Windows logo is displayed but Windows does not start. When the computer is restarted the boot process will stop again at the same screen.



For troubleshooting on this, visit the following HP support web site:



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00372672


7. The red Compaq or blue HP logo is displayed but Windows does not start. When the computer is restarted the boot process will stop again at the same screen.



For troubleshooting on this, visit the following HP support web site:



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00372205

Consumer Services Media Library

The Consumer Services Media Library has been updated as follows:
HP Pavilion ze2000 notebook PC (updates)

HP Pavilion dv1300 notebook PC (added)

HP Pavilion ze2200 notebook PC (added)

SML URL: http://ctrain-1.americas.cpqcorp.net/Training/sml/Default.htm

ADT Alert: 1482

HP shopping for canada

Hi Teams,

The following URL is an HPshopping.com for CANADA.

http://shopping.hp.ca/cStoreCA/Bases.asp?PType=58&ProductLineId=25&FamilyId=111&BEId=5&Lang=EN

You can inform the customer the following Canadian HPshopping.com phone number:

HPshopping.com CANADA : 1-877-231-4351

I hope the web site would be useful for Canadian Customers!!

Regards,

Ravikanth Badam.
Quality.
KV E-Mail.


IE Outlook Me XP

Weekly Update


--------------------------------------------------------------------------------
Internet Explorer 6.0
--------------------------------------------------------------------------------

878469 You are redirected to a different Web page in Internet Explorer on a Windows XP Service Pack 2-based computer

899950 Systems Management Server deployment packages are available that include security update MS05-025 for Internet Explorer 6 Service Pack 1

899284 FIX: An unhandled access violation may occur in the Mshtml.dll file when you use the IAccessible functions to retrieve information in Internet Explorer 6 SP1

897166 You receive an error message if you click a hyperlink to open a form in Internet Explorer 6 Service Pack 1

897242 You cannot use Internet Explorer 6 to open a PNG file that contains one or more zero-length IDAT chunks



--------------------------------------------------------------------------------
Office Outlook 2003
--------------------------------------------------------------------------------

835317 How to update an existing customer's address and telephone number in Small Business Accounting and in Business Contact Manager

896999 Description of the Outlook 2003 Junk E-mail Filter update: June 2005



--------------------------------------------------------------------------------
Outlook Express 6.0
--------------------------------------------------------------------------------

897715 MS05-030: Vulnerability in Outlook Express could allow remote code execution



--------------------------------------------------------------------------------
Windows Millennium Edition
--------------------------------------------------------------------------------

883939 MS05-025: Cumulative security update for Internet Explorer

896358 MS05-026: A vulnerability in HTML Help could allow remote code execution

896905 After you install security update 896358, content that should be displayed in a different frame is displayed in the frame that contains the HTML Help ActiveX control

898458 MS05-031: Vulnerability in step-by-step interactive training could allow remote code execution



--------------------------------------------------------------------------------
Windows Update
--------------------------------------------------------------------------------

899866 Software Update Services downloads multiple language versions of the updates for the .NET Framework and Windows SharePoint Services



--------------------------------------------------------------------------------
Windows XP
--------------------------------------------------------------------------------

890760 A program that uses the Click-To-Record API may not correctly report scheduling conflicts with Media Center Edition 2005


--------------------------------------------------------------------------------
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With Registry Mechanic you can safely clean and repair Windows registry problems with a few simple mouse clicks! KBAlertz Newsletter Subscribers get a special $5.00 discount coupon.
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Daily, Weekly, and Vacation Options.

Power cord ac adapter

Hi Team,
As most of you might be knowing - the "Power Module", "Power Brick", "AC Adapter" all mean the same. Normally, the Power Cords and Power Modules are sold separately for most of the notebook models and carry different part numbers too. Unless explicitly written in the description, the Power Cord and Power Module are not sold as a single part number.
In the recent week, we have observed a case where customer requested replacement AC Power Cord for his notebook and was adviced appropriately by our agent. Surprisingly, in the survery comments he says that by saying Power Cord he meant both the Power Cord as well as the AC adapter and took a bottom poll - for no fault of us.
Keeping this in view, a suggestion to all the agents in such situations would be to probe (ask more information) in order to evaluate customer's exact requirement i.e., just the Power Cord? or just the Power Module ? or for both. On the other side, many cases have been observed wherein agents are conventionally asking for the notebook's product number and serial number information in each and every contact (iteration), though the required infomation is already available in the history. Do check the customer history before asking for such additional information.
Please seek additional information wherever/only when required.
Regards,
Srikanth Swarna
Quality - KV Chat

Sreenivas

Team,
Pls review the following information on HP consumer e-mail support background. This information more or less applies to the chat medium too.
HP Consumer Regional Support

HP consumer e-mail support is organized on a regional level. HP consumer e-mail support has four region worldwide: North America (NA) - Canada, United States, Guam, Puerto Rico and US Virgin Islands.

Europe, Middle East, Africa (EMEA) - Albania, Algeria, Angola, Andorra, Austria, Bahrain, Belgium, Bukina Faso, Bulgaria, Cameroon, Cape Verde, Cote d'lvoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Egypt, Estonia, Ethiopia, Equatorial Guinea, Finland, France, Gabon, Gambia, Georgia, Germany, Greece, Guinea, Hungary, Iran, Iraq , Ireland, Israel, Italy, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Mali, Malta, Mauritius, Moldova, Morocco, Netherlands, Nigeria, Norway, Oman, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Saudi Arabia, Senegal, Seychelles, Sierre Leone, Slovak Republic, Slovenia, South Africa, Spain, Sudan, Swaziland, Sweden, Switzerland, Tanzania, Togo, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Yemen, Yugoslavia, Zimbabwe.

Latin America (LA) - Anguila, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, French Guiana, Guatemala, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Republica Dominica, Saint Kitts & Nevis, South Georgia, Suriname, Trinidad and Tobago, Uruguay, Venezuela.


Asia Pacific (AP) - Afghanistan, American Samoa, Australia, Bangladesh, China, Cook Island, Fiji, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Nauru, New Caledonia, New Zealand, Papua New Guinea, Pakistan, Philippines, Singapore, Taiwan, Thailand, Tokelau, Vietnam.

HP Consumer E-Mail Strategy

HP consumer e-mail support is based on a COE model. COE stands for Center of Expertise. A COE support model routes customer questions based on the language of the inquiry of the medium (e-mail in this case) as opposed to where the customer resides. This translates into the following: NA Consumer E-mail Support– answers all English written e-mails. EMEA Consumer E-mail Support - answers all French, German, Italian, Swedish, Dutch, Danish, Finnish, Norwegian, Polish, Russian, Czech, Slovak, Turkish, Greek, Hungarian, and Romanian written e-mails. LA Consumer E-mail Support - answers all Spanish & Portuguese written e-mails. AP Consumer E-mail Support - answers all Simplified Chinese, Traditional Chinese, Korean, and Japanese written e-mails. HP releases many similar products throughout the world. Sometimes these products are released simultaneously, or sometimes products will be introduced at slightly different times. These similar products may have different product numbers but very often have the same product feature set. NA consumer e-mail support will receive English e-mail inquires from customers outside the US with different product numbers than US models. Note: NA consumer e-mail agents should DO THERE BEST to answer these e-mails utilizing Kana content, KRS, other technical resources, mentors and TM’s. If during the e-mail correspondence it becomes clear that the customer either needs service or should be escalated, follow the appropriate non-US service or escalation process.
Find attached a document listing all the states in US, their postal code abbreviation, state capitals and time zones.
Rgds,
Srini

Distribution List

PSG Teams,
Pls make a note of the following distribution lists:
PSG Teams:
CD-DVD Writers/Jornada Team: hpcddvdwriters@brigade.com
Pavilion Desktops Email Team: hppaviliondesktops@brigade.com
Pavilion Notebooks Email Team: hppavilionnotebooks@brigade.com
Pavilion Notebooks Chat HYD Team: hppavilionnotebookschat@brigade.com
Pavilion Notebooks Chat CHN Team: hppavilionnotebookschatchn@brigade.com
While sending updates, PSG team associates are requested to copy all the relevant team email IDs, as most often, updates would be common across PSG PLs.
Support Teams:
TSD HYD ST Helpdesk: hydhelpdesk2@brigade.com (for any IT issues)
TSD HYD LCC Helpdesk: hydhelpdesk@brigade.com
Admin HYD Team: admin-hyd@brigade.com (for Transport, Catering issues etc)
HR HYD Team: hr-hyd@brigade.com
Payroll Enquiries (Finance Team): payrollhelpdesk@brigade.com
TL/SMEs – Pls copy the following email IDs while reporting any technology issues.
Command Center Team: commandcenter@brigade.com (DO NOT use cchyd2@brigade.com)
Kana Team (all TL/SMEs): kana@brigade.com
While sending emails, pls do include you assoc ID, designation and program you are working in. Associates are also encouraged to copy their immediate supervisors while sending mails.
Rgds,
Srini

new features introduced for the new notebook series

Hi All,

The following are the major new features introduced for the new notebook series:

HP Pavilion ZE2000 series:
==========================

* Processor-This notebook series use the AMD Sempron 25W processors and AMD Turion 64 35W processors.
* Chipset-The full-featured and de-featured notebooks use the ATI RS480M chipset. All models use the ATI SB400 Southbridge.
* Graphics-Full-featured and de-featured notebooks use the ATI RADEON XPRESS 200M integrated graphics based on the Radeon 9600.
* Wireless Networking-Broadcom 802.11b/g with BroadRange and Afterburner is available on the notebooks.

In addition, the following technology is available for the new series:

* The L2000 and V2000 notebooks support LightScribe optical drives.
* All of the systems now support double-layer optical drives.
* A 12-cell lithium-ion battery (95WHr) and a 6-cell lithium-ion battery (43WHr) are available for the notebooks.


HP L2000 LIVESTRONG:
====================

Features unique to the HP L2000 LIVESTRONGT notebook are:

* LIVESTRONGT branding-The HP L2000 sports several LIVESTRONGT branding elements on the chassis.
* LightScribe-The HP L2000 supports a Double Layer DVD+/-RW with LightScribe.
* Earbuds-The HP L2000 ships with LIVESTRONGT yellow earbuds.
* Wallpaper-The HP L2000 has a unique wallpaper which can be downloaded from:
* LIVESTRONGT bracelet.
* LIVESTRONGT CD.
* LIVESTRONGT donation flyer.
* LIVESTRONGT Story card.
* Nylon bag-Unique Lance Armstrong nylon corded bag.
* Welcome mat-Lance Armstrong poster/"Thank you" letter.
* Display-The HP L2000 notebook uses a 14-inch LCD "Wide" display.
* LED indicators-The HP L2000 notebook has a Touchpad on/off LED indicator.
* Weight-The HP L2000 notebook is slightly lighter (5.45) than the HP Pavilion ze2000 and Compaq Presario M2000
* Dimensions-The HP L2000 notebook is slightly smaller and thinner than the HP Pavilion ze2000 and Compaq Presario M2000 notebooks

A comparision chart for all ZE2000 series of notebooks and more information about HP L2000 LIVESTRONG notebook is attached with this email for your reference.

URL for accessing the the WBT for this series of notebooks is:

http://ctrain-1.ccm.cpqcorp.net/training/wbt/notebooks/2005/cougarpantherlivestrong/default.htm

I will roll-out the training plan starting from 6th for Pavilion Notebook email and chat teams as soon as I complete the existing CTG training.

Regards
Srinivas A.


___________________________________________________________________________________________
CONFIDENTIALITY
The information transmitted herein is intended only for the addressee and may contain confidential, proprietary and/or privileged material. Any unauthorized review, distribution or other use of or the taking of any action in reliance upon this information is prohibited. If you receive this email in error, please contact the sender and delete or destroy this message and all copies.


Startup appliactions

Hi!

I have found a web site which contains information on startup applications:

http://www.windowsstartup.com/wso/browse.php?l=2

Also, we can vist the following HP's website below:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=bph07149

NOTE: If you are already aware of it then please ignore it.

Regards,

Safiullah Khan
Pavilion Desktops
Asso # 1648

win32 error

I get "Not a valid win32 application when I attempt to install updates or install applications."

There are two main causes for this error:

1. There was a problem with the downloaded file and it may be corrupted...Download it again, 2. You are attempting to install a 64 bit patch on a 32 bit computer...download the 32 bit version of the patch for a 32 bit computer. Also you will sometimes get this error if you are attempting to open a document when the necessary application is not installed. You need to have the appropriate application installed to open the document.



Wrong Model Error Message

Hi Teams,

While using the Recovery CD that came with the notebook, the following error message may appear to the customer:

"Wrong Model Notebook"

A blinking cursor and a command prompt will be below the error message.

There are two methods to resolve this issue.


=== METHOD I ===

Download the "brand.exe.zip" utility from the following URL onto any other system:

http://www.geocities.com/manualsathp/brand.exe.zip

NOTE: This utility is provided from a third party web site, as it is currently not available from HP.

"brand.exe.zip" is available for download in a .zip format. After downloading the file, please Unzip it to any location on the Hard Drive.

After zipping "brand.exe.zip", locate the Unzipped folder and Double-Click on the Makedisk.bat file. It will prompt you to insert a floppy. Doing so will create a bootable floppy. Now, Boot the notebook with the floppy just created. When it prompts to select Brand, select Pavilion. Restart the Notebook for the changes to take effect. Now, you will have no issues in running the System Recovery process.

Step-by-step instructions:

1: Run Makedisk.bat
2: Boot computer with boot disk.
3: Select brand desired, (Pavilion)
4: After branding is complete, re-boot the Notebook.


=== METHOD II ===

After the Wrong Model Notebook error, there is a command prompt A:\. Type these commands in the same order.

1. X: then press ENTER.
2. cd tools, then press ENTER.
3. setvar.bat, ENTER

This should produce a 4 letter code ( password ) that needs to be written down. Once the Enter is being pressed, the screen will display the following similar information:

X:\TOOLS> "MODEL=HRIB" ( where "HRIB" is a 4-digit code or password )
X:\TOOLS> "IMG_DIR=X:\recover\AIBRH01A.BU
X:\TOOLS> "DULNG=ABA
X:\TOOLS> "CD_DIAG=TRUE"

4. cr8hib, then press ENTER.

After Enter is processed, it prompts for the 4 digit code. You need to type the four letter code ( resulted in step 3 ) that is displayed in the place of "HRIB" which is given as an example above. It could be "HRDI", "HRDG", etc. The code will be different for all the notebooks.

Hope this information helps you at Processing !!!


Thanks,

M.A.Aziz-Us-Shan.

URLS

Hi KV,

Just want to share a few URLs that would be helpful at Processing. These URLs could be provided instead of lengthy steps/information regarding a specific task/procedure, which would help customers to have the required information, in a more organized and easy way. These URLs would be of more help to Chat support agents, as providing lengthy steps real time would consume much time. These are just a few URLs. However, I would be sending more e-mails on the same Subject, which would update you on more such URLs, on a regular basis. Moreover, if you have any such useful URLs, please share them with the whole Notebooks(e-mail and chat) team, with the same Subject line. Your inputs are always appreciated.


== USEFUL URLs ==


Calibrating the Battery:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035862


Mail-in service agreement:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00067383


Updating Software, Drivers and Firmware (BIOS):

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00042629


Configuring the Boot Order in the System BIOS:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00364979


Repairing or Reinstalling Windows XP with the HP Operating System Disc:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00006110&dlc=en&lc=en&cc=us


Testing the Hard Drive with the Hard Drive Self Test:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00364945


Using the Microsoft System Restore Feature:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00034790


How to start the System Restore tool at a command prompt in Windows XP:

http://support.microsoft.com/kb/304449


How to Start the System Restore Tool from a Command Prompt in Windows ME:

http://support.microsoft.com/kb/q279736/


How to perform a clean boot in Windows XP:

http://support.microsoft.com/?scid=kb;en-us;310353&spid=1173&sid=global


How To Create and Configure User Accounts in Windows XP:

http://support.microsoft.com/?scid=kb;en-us;279783&spid=1173&sid=global


How to automatically log on to a user account in Windows XP:

http://support.microsoft.com/?scid=kb;en-us;282866&spid=1173&sid=global


How to log on to Windows XP if you forget your password or your password expires:

http://support.microsoft.com/?scid=kb;en-us;321305&spid=1173&sid=216


How To Change the Screen Refresh Rate of Your Monitor in Windows XP:

http://support.microsoft.com/?scid=kb;en-us;311403&spid=1173&sid=1409


How to turn on or turn off the firewall in Windows XP:

http://support.microsoft.com/?scid=kb;en-us;283673&spid=1173&sid=148


How to activate Windows XP:

http://support.microsoft.com/?scid=kb;en-us;307890&spid=1173&sid=148


Enjoy being @ Processing !!!


Thanks,

Aziz Shan.


Steps for Removing and Replacing the Wireless Card :

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00301707

US Time

http://www.time.gov/

USB

http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&familyid=733dd867-56a0-4956-b7fe-e85b688b7f86&displaylang=en

Warranty details for customer

From the serial number you have provided, the warranty on the notebook is .

You may confirm this by entering the serial number of the notebook on the following web site:

http://h50001.www5.hp.com/ewc/WebEntitlement

Once the web site is open, Please select United States in "Country" field and then Select ALL in "Entitlement option" field. Now, type-in the serial number of the computer and press "Get Entitlement" button. This will display the warranty status of the notebook.

Warranty status

You can check the warranty status from the URL below:

http://h50001.www5.hp.com/ewc/WebEntitlement

In the above URL, select the country as USA, Entitlement option as "ALL", enter the serial number and product number of the HP Pavilion Notebook

Warranty status confirmation

To check the warranty details of your Notebook, please refer the url below and confirm it:

http://h50001.www5.hp.com/ewc/WebEntitlement

In the above URL, select the country as USA, Entitlement option as "ALL", enter the serial number and product number of the HP Pavilion Notebook

To locate the information of serial number, product number and model number, you can visit the following web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033108

This will give the status of warranty.

Windows Installer Latest

Microsoft has released a latest version of Windows Installer 3.1 (v2). For more information on Windows Installer 3.1 (v2), visit the following Microsoft's Web site:

http://support.microsoft.com/?id=893803

To download the Windows Installer 3.1, visit the following Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en

NOTE: If you have already come across it then please ignore it.




Windows XP Pro upgrade

http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=accessories&landing=notebook&category=notebook_hp&subcat1=software&orderflow=1&product_code=PV768A%23ABA&catLevel=1

Windvd Creator

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00186689&lc=en


Intervideo player:

http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/23146.html

Wirless

Hi,

Ticket ID: 1840792

Issue: I have the D-Link super G router and with the
d-Link cardbus adapter I get a uniform 54 Mbps speed. With the broadcom
801.11b/g built in the speed varies from 54 down to 2 Mbps. i have set
the broadcom to 54g auto and also tried 54 g performance, but get the
same problem

Solution:

To get a steady speed of 54 Mbps, I recommend you perform the following:

1. Click Start and choose Control Panel. If the Control Panel is in
Category View, click "Switch to Classic View" in the left pane.
2. Open Network connections. Right-click on Wireless Network Connection
and choose Properties.
3. In the General tab, click Configure button.
4. In the Advanced tab, select 'Rate' under Property. From the value
drop down menu, choose 54.
5. Click OK.

Regards,
Harish G
KV Email


cannot download emails from wireless

Dear Helena,

Thank you for contacting HP Total Care.

I understand that you connect to a Wireless Connection but unable to download the emails and an error message appears.

From your email, I see that the Windows security Firewall or Internet Firewall is blocking the emails.

At this time, I recommend you to perform the options below.

A) Disable or Enable Internet Connection Firewall in Win XP:

The Internet Connection Firewall (ICF) protects a dial-up connection while directly dialing an Internet service provider (ISP) or a LAN connection. The system may be connected using an Asymmetric Digital Subscriber Line (ADSL) or cable modem. It prevents scanning of ports and resources (file and printer shares) from external sources.

NOTE: You can also enable the ICF feature on the Internet
connection of an ICS host computer to provide protection to
the ICS host computer.

You can disable Internet Connection Firewall by following these steps:

1. Click Start, and then Control Panel.
2. Double-click Networking and Internet Connections, and then click
Network Connections.
3. Right-click the connection on which you would like to disable ICF
and then click Properties.
4. On the Advanced tab, deselect the "Protect my computer or network"
option.

The Internet Connection Firewall should now be disabled.


You may find the steps to disable ICF in this Web site:

http://www.microsoft.com/WINDOWSXP/home/using/howto/homenet/icf.asp


You can enable the Internet Connection Firewall feature using the Network Setup Wizard by following these steps:

1. Run the Network Setup Wizard by following these steps:

a. Click Start, and then Control Panel.
b. Double-click Network and Internet Connections.
c. Click "Setup or change your home or small office
network."

2. In the wizard, choose a configuration that indicates that your
computer is connected directly to the Internet.

The Internet Connection Firewall should now be enabled.

You can configure Internet Connection Firewall manually for a
connection by following these steps:

1. Click Start, Settings, and then Control Panel.
2. Double-click Networking and Internet Connections and then click
Network Connections.
3. Right-click the connection on which you would like to enable ICF
and then click Properties.
4. On the Advanced tab, select the "Protect my computer or network"
option.
5. If you want to use some applications and services through the
firewall, click the Settings button and select the programs,
protocols, and services to be enabled for the ICF configuration.

-or-

B)Reset TCP/IP Protocal stack:

Use the following steps to reset the TCP/IP Protocol stack. This makes
Internet Explorer and Internet networking behave as new installations.

1. Click Start, and then click Run.
2. In the open field, type:

netsh int ip reset c:\resetlog.txt

3. Click OK when done.
4. Restart the computer and log onto the Internet to test for
functionality.

-or-

C)Disable Windows Firewall:

1. Click Start, Control Panel,
2. Double-click Network Connections, select the Internet connection, Network Tasks,
3. Change settings of this connection, Advanced tab, Internet Connection Firewall,
4. Uncheck check the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.

Please refer the below URLs for Understanding Windows Firewall:

http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfsettings.mspx
http://www.theeldergeek.com/security_center.htm

-or-

D)Disable Norton Internet Firewall:

1. Open NIS, click Options, and then click Internet Security. The NIS Options window appears.
2. Click Advanced Options. The Advanced Options window appears.
3. Click the Other tab.
4. Uncheck the "Enable Automatic Firewall Rule Creation" option.
5. Click Apply, and then click OK.
6. Click OK to close the NIS Options window.

NIS should now prompt you every time unrecognized network activity occurs.



You mentioned that Wireless has worked properly in past but not recently. To troubleshoot the issue please perform the steps below:

Please check to see if the proper settings are configured in the notebook using the following steps.

* Preparing for wireless LAN connections

Before connecting the Notebook to a particular wireless network,
configure the Notebook for the specific wireless connection.

Connecting to an existing wireless network

1. Connect to an access point that gives access to a local area
network, or connect directly to other computers in an AdHoc
network.
2. Right-click the Wireless Network connection icon in the taskbar,
then select View Available Wireless Networks from the pop-up menu.
3. A list of available networks appears. Select the desired network,
enter the encryption key if required, and click Connect.
4. If the network is not on the list, click Advanced, Configure, and
enter the required network parameters. If the network is not
using 802.1x authentication protocol, clear the automatic key
option.
5. On the General tab, edit network settings as needed for the local
network. Contact your network administrator. An icon can also be
displayed in the taskbar when connected to a network.
6. Click OK to save the configuration. This network is added to your
list of preferred networks.
7. The Notebook automatically connects to the first preferred network
that is within range if wireless communication is turned on.
Refer to the section below to read about turning wireless LAN
communications on.

Creating a new computer-to-computer network (AdHoc)

A new network can be set up, which is available to other local computers.

1. Right-click the Wireless Network Connection icon, then click
Properties.
2. On the Wireless Networks tab, click Add to create a new network.
3. Type a unique name for the new network.
4. When wanting to use encrypted communication, check the Data
Encryption check box, and define the encryption key as follows:

* Key: ASCII passphrase or hexadecimal key string
* Key format: ASCII for passphrase, hexadecimal for key string
* Key length: smaller number for 64-bit encryption, larger
number for 128-bit

5. Mark the option to make this a computer-to-computer (ad hoc)
network.
6. Click OK to save the configuration. This network is added to the
list of preferred networks and becomes available to other
computers.

When within range of infrastructure networks that are higher on the
preferred list, click Advanced and select Computer-to-Computer (ad hoc)
networks only.

Turning wireless LAN communication on and off

Important: Wireless communication may be restricted in some
situations or environments, such as when traveling in
an airplane. If in doubt, be sure to ask for
authorization before turning on the Notebook's
wireless networking.

In Italy, Singapore, and possibly other countries, a
license must be purchased from the responsible
authority before using the wireless function.

Turning on communication and making a connection

If the Notebook is not on, turn it on. The wireless indicator light is
lit whenever the wireless function is on. If the indicator is not lit,
do one of the following:

* Press the wireless on-off button on the left side of the Notebook.

-OR-

* Click Start, Connect To, then Wireless Network Connection.

-OR-

* Click Start, Control Panel, Network and Internet Connections, then
double-click the Wireless Network Connection icon.

If within range of the wireless network, the Notebook automatically
connects. To check the status of the wireless connection, open Network
Connections in Control Panel and double-click the connection.

Turning off communication and ending a connection

Important: Close any files that reside on other network computers.

To turn off the wireless function without turning off the Notebook, do
one of the following:

* Press the wireless on-off button.

-OR-

* Right-click the wireless network connection icon in the taskbar and
select Disable.

Turning the Notebook off or putting it on standby or into hibernation also turns off the wireless function.


You may also try this web page for troubleshooting steps:

http://www1.umn.edu/adcs/network/wirelessxp.html

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Hope, I have thoroughly addressed your concerns. However, you can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Glad to be of Service,

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.




Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Fri Jul 15 16:57:26 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion435618
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : Pavilion dv1000
first_name : Helena
last_name : Mangan
email_address : helena@mangan.com
phone_number : 00447952291023
country_areacode : 4444
country : United Kingdom [GB]
problem_area : internet/fax/modem
purchase_date : Jun/2005
serial_number : cnf5180qs1
operating_system : Microsoft Windows XP
model_number : hp pavilion dv1000
accessory_items : other,
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : When I connect to a wireless connection I can not download my e-mails - an error messgae appears - I think it may be some security feature that needs to be unblocked but I'm not sure. Please could you advise?
trouble_shooting :
setting_changes : Wireless has worked in the past but not reecently
tech_skill : intermediate








Links

In this following link, you can find great Microsoft Knowledge Base Articles on networking:

http://ecross.mvps.org/mskblinks.htm


Set up a wireless network without a router:

http://www.microsoft.com/windowsxp/using/networking/setup/adhoc.mspx

Wireless networking center: What is required? (How to Setup Wireless Network and Required Equipments).
Requirement for wireless Connection:

http://h20239.www2.hp.com/techcenter/Wireless/wireless_setup.htm


PC No Longer Connects to the Wireless Network

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00310093&lc=en&jumpid=reg_R1002_USEN



WLAN Configuration
===============

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00045244

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/wifisoho.mspx

http://h18000.www1.hp.com/products/wireless/wlan/downloads/356395-001_web.pdf - PDF File

http://www.ust.hk/itsc/MobileNet/wirelessxp/wirelessibm03.htm

http://www1.umn.edu/adcs/network/wirelessxp.html

http://www.bricklin.com/homenetwork.htm

http://www.hp.com/sbso/wireless/setup.html

http://www.directron.com/wifiguide.html


Creating an Ad-hoc connection
=============================
http://www.microsoft.com/windowsxp/using/networking/expert/bowman_02april08.mspx


Wireless LAN Security
=====================
http://www.microsoft.com/windowsxp/using/networking/expert/bowman_03july28.mspx

WEP Configuration
==================
40-bits or 104-bits
Can be entered as 5 or 13 ASCII Characters / 10 or 26 HexaDecimal Characters


WPA Update Patch
================
http://www.microsoft.com/downloads/details.aspx?FamilyId=009D8425-CE2B-47A4-ABEC-274845DC9E91&displaylang=en

Alternate TCP/IP
================
http://www.microsoft.com/windowsxp/pro/using/howto/networking/autoconfig.asp


WLAN Troubleshooting
=====================

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00045314

http://adt1.external.hp.com:8081/displayDoc.jhtml?categoryId=11632&topicId=&contentId=bpq96201.htm

http://support.microsoft.com/?kbid=313242 - How to troubleshoot wireless network connections in Windows XP

http://support.microsoft.com/?kbid=870702 - How to troubleshoot wireless network connections in Windows XP SP2

c00224793 - HP and Compaq PCs - Cannot Access or Configure Wireless Network after Installing Windows XP SP2

http://support.microsoft.com/default.aspx?scid=kb;en-us;884020 - TCP/IP Fix for Windows XP SP2

http://support.microsoft.com/default.aspx?scid=kb;en-us;825826&Product=winxp - Missing Network Connections

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00309489 - WLAN does not work after disconnecting from LAN

http://support.microsoft.com/default.aspx?scid=kb;en-us;302088 - Wireless Network Adapters May Lose Connectivity When They Appear to Be Functioning

http://www.microsoft.com/technet/prodtechnol/windowsserver2003/library/ServerHelp/92e2be6c-7c50-42ce-ac14-e2bc5a4c8530.mspx - Disable APIPA

http://www.petri.co.il/disable_apipa_in_windows_2000_xp_2003.htm - Disable APIPA


HP Wireless Assistant Troubleshooting if WLAN Adapter is Disabled
=================================================================
Right-click the HP Wireless Assistant icon on Taskbar
Click Open Wireless Assistant
Press the Wireless On/Off button to enable it
In the Wireless Status tab, Click the Turn On button

Wireless LAN Service Disabled at Startup
=========================================
Create a New text File Using Notepad
Type "net start wzcsvc" in the file
Save the file as Wlan.bat in the C:\Documents and Settings\All Users\Start Menu\Programs\Startup folder
Restart the computer

Winsock Fix
============

http://www.spychecker.com/program/winsockxpfix.html


WLAN update rollup
==================
http://support.microsoft.com/kb/826942/


Speedbooster Update
===================
http://www.hp.com/united-states/wireless/hsm_download.html

Wireless Range Extender
=================================
Linksys - Model #: WRE54G
http://www.hyperlinktech.com/web/wireless_range_extender_antennas.php

Links HP

HP Pavilion and Compaq Presario Notebook PCs - Securing Your Wireless Network:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00205924



HP Notebook PCs - Managing the Status of the Wireless or Bluetooth Network Adapter:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310049



HP and Compaq Notebook PCs - Cannot Connect to Wireless Network:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00213399



HP Notebook PCs - Steps for Removing and Replacing the Wireless Card:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00301707



HP Notebook PCs - Cannot Connect to Wireless Network after Ethernet Cable is Disconnected:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00309489



HP Notebook PCs - Cannot Connect to Wireless Network when Adapter is Turned On:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310099



HP Pavilion and Compaq Presario Notebook PCs - Accessing Wireless Local Area Network (WLAN) Software:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00058485



HP Pavilion and Compaq Presario Notebook PCs - Setting Up a Wireless Local Area Network:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00045244



HP Notebook PCs - Error Message ´104-Unsupported Wireless Network Device´ Appears:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00263317



HP Pavilion and Compaq Presario Notebook PCs - Troubleshooting Wireless Local Area Network Connections:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00045314



HP Notebook PCs - Unable to Connect to Wireless Network after Updating Network Adapter Drivers:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00213399



HP Notebook PCs - Wireless Network Adapter Connects to 802.11g Mode when IBSS is Set to 802.11b Only:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310195



HP Notebook PCs - Wireless Network is Lost During Logon and Shut Down of Windows:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00374038



HP Notebook PCs - Wireless Button Does Not Work or Light Does Not Come On

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00285202



HP Notebook PCs - Wireless Card is not Installed on Notebook or is Missing:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00262061



HP Notebook PCs - Wireless Button Does Not Work after Using Network Assistant:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00374048



HP and Compaq Notebook PCs - Unable to Connect to Internet After Restarting Notebook

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00305881



HP Notebook PCs - Windows Zero Config Remains Disabled after Uninstalling Intel PROSet:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00395618


HP and Compaq PCs - Cannot Access or Configure Wireless Network after Installing Windows XP SP2:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00224793



HP Wireless Networking Center - Troubleshoot your wireless network:

http://h20239.www2.hp.com/techcenter/Wireless/wireless_TS.htm



HP Wireless networking center - Securing your wireless network

http://h20239.www2.hp.com/techcenter/Wireless/wireless_security.htm:



HP Wireless Networking Center - Cool tips for your wireless connections:

http://h20239.www2.hp.com/techcenter/Wireless/wireless_tips.htm






needs for wireless

Wireless networking center: What is required? (How to Setup Wireless Network and Required Equipments).
Requirement for wireless Connection:

http://h20239.www2.hp.com/techcenter/Wireless/wireless_setup.htm

New note

Please go through some of the good URL’s collected by Nav Theja:
1. Troubleshooting Microsoft Windows XP-based Wireless Networks in the Small Office or Home Office (Check all the links listed in this Web site) :
http://www.microsoft.com/downloads/thankyou.aspx?familyId=35C7E5AD-59E7-477B-9D27-6A7030E67002&displayLang=en
2.10 tips for improving your wireless network
http://www.microsoft.com/athome/moredone/wirelesstips.mspx
3. Your computer connects to an access point that broadcasts its SSID instead of an access point that does not broadcast its SSID :
http://support.microsoft.com/?id=811427
4. Windows XP Wireless Auto Configuration.
http://www.microsoft.com/technet/community/columns/cableguy/cg1102.mspx
5. You cannot reconnect to a wireless network that uses a hidden SSID after you manually disconnect from that network on a Windows XP Service Pack 2-based computer:
http://support.microsoft.com/?kbid=907405
6. User's Wireless Troubleshooting Checklist:
http://www.laptop.uwaterloo.ca/help/users_wireless_troubleshoot_list.html
7. Troubleshooting Your Network:
http://www.microsoft.com/windowsxp/using/networking/getstarted/troubleshoot.mspx
8. General checklist for sharing files between PCs in a peer to peer network:
http://forums.practicallynetworked.com/showthread.php?s=&threadid=833
An external URL which provides all the views of DV5000 Notebook:
http://www.notebookreview.com/default.asp?newsID=2774&review=HP+Pavilion+Dv5120us+Notebook+PC
It was a good collection by Nava Theja.
Thanks and Regards,
Arun Kumar T
Team Lead – HP KV Chat
Team - TORNADO

PC No Longer Connects to the Wireless Network

PC No Longer Connects to the Wireless Network


http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00310093&lc=en&jumpid=reg_R1002_USEN

Remove and reseat Video simulators

We have web pages for few models, which consists of video files to remove and replace Mini PCI wireless card.
For x1000, x1200, x1300, x1400, x1500, zt3000, zt3200, zt3300 and zt3400 series notebook PCs
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00273322

For ZE1000 series notebook PCs
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00301707

For dv4000, dv4100, dv4200, v4000, v4100, v4200, nx7200 and nx7220 series notebook PCs.
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00524158

For zd7000 and nx9500 series notebook PCs
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00554575

dv7000 and dv8000 series notebook PCs
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00553061

Set up a wireless network without a router

Set up a wireless network without a router:


http://www.microsoft.com/windowsxp/using/networking/setup/adhoc.mspx

Upgrade to Wireless

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Wireless card not able to connect to Internet

Dear William,

Thank you for contacting HP Total Care.

I am sorry to know that there is a problem with Wireless card not able to connect to Internet. I appreciate your personal troubleshooting steps.

William, I have some troubleshooting steps which can help you resolve the wireless communication problem.

To start with the troubleshooting, ensure that the drivers are installed properly. If possible reinstall WLAN drivers using the following steps:

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside Network Adapters.
5. Right-click the listed HP Wlan 54g W540 network adapter and select Uninstall.
6. Restart the system.

Windows will redetect the device on restart and reinstalls the drivers automatically.

Additionally, reinstall TCP/IP stack settings using any of these methods:

Method 1:

1. Click Start, select My Computer, and then choose Tools in the menu
bar.
2. Click Folder Options and select the View tab.
3. In the Advanced settings section, select "Show hidden files and
folders" option.
4. Click OK.
5. Click Start, select Run, and type C:\WINDOWS\INF in the textbox.
6. Click OK.
7. Locate the Nettcpip.inf file.
8. Right-click the file Nettcpip.inf and select Install from the menu.

Method 2:

1. Click Start and select Run.
2. In the Open field, type the following command:

netsh int ip reset resetlog.txt

3. Click OK.

If issue continues, I would like to inform that sometimes the problem may also occur due to the authentication settings, as every time you connect to the wireless network these settings try to authenticate the other notebook. To resolve the issue, disable the authentication settings.

To disable the authentication settings, please follow the steps below:

1. Right Click on the Wireless Network Connection and select properties.
2. In the Wireless Networks tab select the network connection that you are using and click on configure.

NOTE: Make sure the "Use Windows to configure my wireless network settings" is checked.

3. In the Association tab, uncheck the Network Authentication (shared Mode).
4. In the Authentication tab, uncheck all the authentication options.

Now connect to the wireless network and check whether the problem is resolved.

However, if the problem remains, please disable the Wireless Zero Configuration service on your computer.

To do so:

NOTE: Please undo all the authentication settings performed earlier.

1. Click Start, click Control Panel, click Performance and Maintenance, click Administrative Tools, and then click Services.
2. Double-click the Wireless Zero Configuration service. On the General tab, click Stop. In the Startup type list, click Disabled, and then click OK.

The Wireless Zero Configuration is now disabled and does not reload when you restart your computer.

**** If issue persists, please visit the following HP support web site for complete troubleshooting on the Wireless LAN:

http://h10025.www1.hp.com/ewfrf/wc/famiDocument?lc=en&cc=us&product=18703&dlc=en&docname=c00045314#c00045314_doc

**** Also, have a look at the information on setting up a Wireless LAN connection available at the following web site:

http://h10025.www1.hp.com/ewfrf/wc/famiDocument?dlc=en&lc=en&product=18703&cc=us&docname=c00045244

NOTE: Clicking the link(s) may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

However, If theissue still persists, Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Wed Jul 06 17:26:28 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : WILLIAM
last_name : HEIDT
email_address : DIVO7@COMCAST.NET
phone_number : 505-4663652
country_areacode : 11
country : United States of America [US]
problem_area : internet/fax/modem
purchase_date : Jul/2005
serial_number : 2CE52305HX
operating_system : Microsoft Windows XP
model_number : PAVILLION DV4170US
accessory_items :
other_accessory :
cddvd_installed : select
error_message :
problem_description : I have been unable to connect to the internet through my wireless network connection. Wireless Network Connection is connected to: default and signal strength is excellent. Connection is through Intel(R) PRO/Wireless 2200BG Network Connection.
trouble_shooting : I have tried various solutions from online site but have not been able to solve problem. I was able to get online at first without any problem but lost connection and have not been able to reconnect.
setting_changes : Nothing
tech_skill : intermediate

World wide support centers

http://h200006.www2.hp.com/bc/docs/support/SupportManual/c00047049/c00047049.pdf

http://welcome.hp.com/country/us/en/wwcontact.html






http://welcome.hp.com/country/us/en/Worldwide_Dir5.pdf
http://welcome.hp.com/country/us/en/Worldwide_Dir5.pdf

Worldwide Limited Warranty and Technical Support

http://h10032.www1.hp.com/ctg/Manual/bph08363.pdf

XP Error messages

Windows XP resourcess....Good link with categorized errors...

http://www.kayodeok.btinternet.co.uk/favorites/kbasewinxp.htm

Z Links

USB Video capture with AUDIO:

http://www.usbgear.net/USB_Monitors_and_KVM.html

_________________

Missing Screen server tab:

http://www.kellys-korner-xp.com/regs_edits/screensaverenabledisable.vbs

________________

IT ECO Declarations: notebook or tablet pcs:

http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/iteconotebook-o.html
_______________

HP Notebook PCs - Using the HP Network Assistant to Setup your Home Network:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00380993

________________

Transfer video files to powerpoint:

http://www.vcu.edu/idc/selfstudy/monographs/ppxp&audiovideo/ppXP-video.htm

http://www.presentations.com/presentations/creation/article_display.jsp?vnu_content_id=1258067

_______________

Functio key matrix:

http://abc.hyd2.brigade.com/Pavilion_Key_Matrix.htm

_______________
98 delete partitions:

http://support.microsoft.com/kb/q221829/

_______________
The Windows Vista Beta 1 targeted at developers and IT professionals has been released. Microsoft has updated the Windows Vista web site with plenty of technical information on the new OS, it’s features etc:

http://www.microsoft.com/technet/windowsvista/default.mspx

______________

LighScribe:

http://www.lightscribe.com/doc/setup.zip

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00208298#c00208298_sonic

LightScribe Host Software:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=1818479&lang=en&cc=us&softwareitem=ob-37204-1
______________

Notebook cleaning:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00292159

______________

Wrong battery:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00295418

______________

Warranty service:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00019915

______________

Transferring home video from a VCR or analog camcorder:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00048412

______________

Locating serial number:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00033108&product=18073&lc=en&dest_page=product&cc=us

______________

Drivers pacakage for HP Omnibook xt1500-id, Pavilion zt1000-id and zx000-id series Notebook Windows XP drivers:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&lang=en&cc=us&os=228&product=86649&dlc=en&softwareitem=ob-16105-1

______________

hp pavilion zt1000 / hp omnibook xt1000/ xz - Secure Digital Storage (SD/MMC) device driver for Microsoft Windows XP :

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob883en

______________

DCC Step-by-Step Setup For Windows 95/98/Me/2000/XP:

http://lpt.usbfireinfo.com/Support/DCC-SetUp/dcc-setup.htm

http://support.microsoft.com/kb/814987/

______________

Update Resolving the "hpcmpmgr.exe" Shut Down Error

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=oj-22424-5

______________


media card reader drivers:

http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/21003.html

http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/22794.html

http://h18007.www1.hp.com/support/files/compaqtabletpc/us/download/22628.html

http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/22536.html

http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/22288.html
______________



For connecting home networking and for File shareing:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bpe50082&lc=en

_____________

HP Pavilion and Compaq Presario Notebook PCs - Microsoft Windows Device Manager Symbols, Error Codes, and Definitions:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00035740&lc=en

______________

Windows Vista Overview:

http://www.microsoft.com/technet/windowsvista/default.mspx

______________

network cable unplugged: This is for Windows XP with Service Pack2 :

http://support.microsoft.com/default.aspx?scid=kb;en-us;899759
______________

Voltage Specifications by Country and also plug (socket) for that particular country:

http://www.currentsolutions.com/knowledge/country_spec_a-g.htm

______________



HP Notebook PCs - Wireless Mouse is Slow to Respond:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00362263

______________

OS simulators:

http://www.screenshotsforwindows.com/wxp/controlpanel.php

______________

TASK LIST PROGRAMS:

http://www.answersthatwork.com/Tasklist_pages/tasklist.htm

______________

Unknown Devices - identify devices, find drivers:

http://www.download.com/Driver-Magician/3000-2242_4-10500159.html?tag=lst-0-1
_______________

issue resolving sites:

http://www.snapfiles.com/

__________________

HP Notebook PCs - XD Card Does Not Work After Removing and Reinserting:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00304405

__________________

Missing pop-up blocker:

http://www.winxptutor.com/sp2/popmgmt.htm

__________________

Unmountable Boot Volume:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00048490&dlc=en&lang=en

__________________

Mising Back up option:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=ca&docname=c00289977

__________________

HP Compaq Notebook PCs - HP Memories Disc Creator Icon Is Missing:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00273417&dlc=en&lang=en

_________________

Dialup Connection in Microsoft Windows XP:

http://www.vancouver.wsu.edu/vis/online/html/xpdialup.htm

_________________

Dial-Up Networking Error Codes

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00043011

________________

General article:

http://www.kbalertz.com/

________________

media center Tv troubleshooting:

http://www.microsoft.com/windowsxp/mediacenter/using/productdoc/default.asp?url=/windowsxp/mediacenter/using/productdoc/rmtview/htm/troubleshoot.asp

________________

Invalid Back Web application id:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00061410

________________

Outlook momentarily stops or hangs:

http://support.microsoft.com/default.aspx?scid=kb;en-us;245635

_______________

Award BIOS Beep Codes:

http://www.bioscentral.com/beepcodes/awardbeep.htm

______________

HP Notebook PCs - BIOS shows Incorrect Product Number:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00396552

_____________

siliconmotion:

http://www.siliconmotion.com/en/driverslist.htm

____________

internal USB floppy drive:

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=369817

____________

HP Pavilion Notebooks - CTO Models Matrix:

http://mail.hyd.brigade.com/Xadf7999e9fccc9c9ce9306bce63c/attach/Main/195/1/1125170848/HP%20Pavilion%20Notebooks%20-%20CTO%20Models%20Matrix.htm#zd8000

____________

prometric link:

http://ibt.prometric.com/hpconsumer

____________
Conexant 56K ACLink Modem Driver:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=38978

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=hb-17931-2

Conexant 56K ACLink Modem Driver v92 for Windows XP (SP22984.exe):

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=hb-12725-1


___________


Conexant Audio Driver for Windows 98:

http://h18007.www1.hp.com/support/files/Notebooks/us/download/10531.html

___________

Web site you can find all the parts of HP laptop sold by third-party Web site:

http://www.sparepartswarehouse.com/vendor-laptop.aspx?devicetype=0&vendorlevel=Vendor&vendor=hp&series=171479&partcategory=0&filter=0
____________

PC to TV connection:

http://www.weethet.nl/english/video_pc2tv_ati.php

____________

How To Use the Fast User Switching Feature in Windows XP:

http://support.microsoft.com/default.aspx?scid=kb;en-us;279765&sd=tech

____________

How To Erase Files From a CD-RW Disc in Windows XP:

http://support.microsoft.com/default.aspx?scid=kb;en-us;306641&sd=tech

____________

Memory Upgrade:

http://configurator.memorystock.com/index.asp?classid=101&mfrid=43

____________

How to configure the Pop-up Blocker in Internet Explorer:

http://support.microsoft.com/default.aspx?scid=kb;en-us;843016

____________

Block Pop-up Windows with Internet Explorer:

http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx
____________

IDE / ATA Parallel Bus Description:

http://www.interfacebus.com/Design_Connector_IDE.html
____________

HP Media Center PCs - Troubleshooting the Remote Control and the IR Sensor:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bph07914&dlc=en&lang=en
___________

hyperlinks not working:

http://www.microsoft.com/windows/IE/community/columns/OEtopten.mspx

__________

Onscreen display for quick launch buttons:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-19612-1

__________

How can I reset the administrator's password if I forgot it? :

http://www.petri.co.il/forgot_administrator_password.htm#20

__________

Speed booster software:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=hb-21903-1

__________

Troubleshooting Windows Shutdown Problems:

http://www.windowsnetworking.com/articles_tutorials/Troubleshooting-Windows-Shutdown.html

__________

Steps to maximize the life of your battery

http://h20239.www2.hp.com/techcenter/battery/Battery_max.htm

Battery health center:

http://h20239.www2.hp.com/techcenter/battery/index.htm

__________

HP Media Center PCs - Troubleshooting the Remote Control and the IR Sensor:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bph07914&dlc=en&lang=en

__________

HP Notebook PCs - Media Center Remote Control Does Not Change TV Channels:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00283649&dlc=en&lang=en

__________

Configure Windows XP: Connect to the Network:

http://www.windowsnetworking.com/articles_tutorials/wxpjoind.html

http://www.microsoft.com/windowsxp/using/setup/getstarted/configconnect.mspx

__________

windows reinstallation:

http://www.windowsreinstall.com/index.htm

__________

cable or model dsl connection issues:

http://h10025.www1.hp.com/ewfrf/wc/famiDocument?dlc=en&lc=en&product=18703&cc=us&docname=c00055392#c00055392_doc

__________

virus lsass.exe error:

System Recovery first.


http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.worm.html

__________

You can have the customer try installing the drivers from Conexant drivers for ME:

ftp://ftp.hp.com/pub/softlib/software1/ob970/ob970en/audijajb.exe

__________

Error 1935:

http://support.microsoft.com/default.aspx?scid=kb;en-us;872904

__________

print to file work:

http://www.lerup.com/printfile/descr.html

_________

To remove toolbar add-ons:

http://www.winpatrol.com/bho.html

_________

schedular tasks:

http://support.microsoft.com/?kbid=308558

http://support.microsoft.com/default.aspx?scid=kb;en-us;555098

http://support.microsoft.com/default.aspx?scid=kb;en-us;310715
_________

CD-R drive or CD-RW drive is not recognized as a recordable device:

http://support.microsoft.com/default.aspx?scid=kb;en-us;316529
_________

Missing Icons in Media Center edition:

Please refer to the following article that have steps to reset the Media Center PC:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00189039

HP Media Center PCs - Setting up the Media Center Computer Step-by-Step:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bph07904&dlc=en&lang=en
__________

16-bit MS DOS Subsystem error:

http://www.softpedia.com/get/Tweak/System-Tweak/16-bit-MS-DOS-Subsystem-Error-Quick-Fix.shtml
___________

Resolution for ATI SMBUS Resource Conflict in zv5000

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00267966
___________


Sonic trailer version:

http://www.download.com/RecordNow/3000-2646_4-10292812.html

Full Version:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&lc=en&softwareitem=pv-37340-1&jumpid=reg_R1002_USEN

HP and Compaq PCs - Using Sonic RecordNow! 7:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00260915

My DVD Deluxe/ plus:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00004651&lc=en#N304

My DVD:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00048391&lc=en

__________

HP and Compaq Desktop PCs - Windows XP Starts at Welcome Screen Instead of Desktop
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00100081

__________

Notebook Utilities for Windows 2000/XP :

http://search.hp.com/redirect.html?type=REG&qt=27719&url=http%3A//h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex%3Flc%3Den%26cc%3Dus%26softwareitem%3Dob-22771-1&pos=2
__________

Video - PC to TV - ATI software settings:

http://www.weethet.nl/english/video_pc2tv_ati.php

__________

Language convertion:

http://babelfish.altavista.com/

__________

Data transfer from notebook to notebook:

http://www.cellarstone.com/softcopy/softcopy_cable_connections.htm

__________

Windows XP Step by Step Tutorials

http://www.microsoft.com/enable/training/windowsxp/default.aspx

__________

WD2000: WordPerfect File Contains Garbled Text If Opened in Word:

http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B211360

Word Viewer 2003:

http://www.microsoft.com/downloads/details.aspx?FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf&DisplayLang=en

__________

Decoder error :

ftp://ftp.hp.com/pub/softlib/software3/COL5227/ob-17948-1/SP25978.exe

http://www.cliprex.com/

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-24127-1

__________

Utility to check for decoder:

http://www.microsoft.com/downloads/details.aspx?FamilyID=de1491ac-0ab6-4990-943d-627e6ade9fcb&displaylang=en

__________

Remote control:

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&product=461640&lc=en&jumpid=reg_R1002_USEN

__________

Error Message: Please Check Your Content Advisor Settings for Missing Information:

http://support.microsoft.com/kb/q242037/

_________
HP and Compaq PCs - Windows Fails to Close:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07148

________

Getting lesss Battery operating time (only 1/1.5 hours):

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035864
_________

HP Notebook PCs - Troubleshooting Notebook Battery Power:

http://h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=1142336&lang=en&cc=us&docname=c00485351

_________

How to Set Up a Small Network with Windows XP Home Edition (PART 1):

http://support.microsoft.com/default.aspx?scid=kb;en-us;813936

_________

WEP :

http://support.microsoft.com/default.aspx?scid=kb;en-us;309369

http://www.wi-fiplanet.com/tutorials/article.php/1368661

_________

Quick Pro 2001:

http://www.amazon.com/exec/obidos/ASIN/B00005447X/102-2031977-2940168

=========

http://www.duxcw.com/faq/software/qb2001xp.htm

__________
Auto car adapter:

http://store.yahoo.com/laptoppartsnow/power-car-hp-pavilion.html

__________

ENE CB-1410 CardBus Controller


http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locBasepartNum=hb-13083-1&lang=English+%28US%29

=======

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locBasepartNum=ob-16482-1&lang=English+%28US%29

__________
System resource:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00034290

___________

6-in-0ne media card reader ( flash card):

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-29920-1

__________

extend desktop:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bph07109&dlc=en&lang=en

___________

The file 'Asms' on Windows XP Professional CD-ROM is needed" error message when you install Windows XP:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q311755

___________

n manuals:

http://www.cif.rochester.edu/~greg/hardware/hp_pavilion_n5430_disassembly.html
http://www.dodgydave.me.uk/

___________

System error 53 has occurred:

http://support.microsoft.com/?kbid=822345

http://support.microsoft.com/default.aspx?scid=kb;en-us;842715

____________
How to remove Windows XP Professional x64 Edition from a computer that is also running a 32-bit edition of Windows XP:

http://support.microsoft.com/?kbid=903705

____________

For connecting home networking and for File shareing:

<http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bpe50082&lc=en>

____________
Live tv issues:

http://search.microsoft.com/search/results.aspx?view=en-us&qu=live+TV&qp=&qa=&qn=&st=b

____________
Patch for missing fies in XP:

http://www.visualtour.com/downloads/xp_fix.exe

____________

Internet Explorer Add Toolbar Button 1.0:

http://www.download.com/Internet-Explorer-Add-Toolbar-Button/3000-2378_4-10328127.html

____________

The Recording Could Not Be Scheduled for an Unknown Reason" Error Message When You Try to Update a Series That Has Been Marked for Recording:

http://support.microsoft.com/default.aspx?scid=kb;en-us;812902

____________
PCMCIA MTD-0002 error:

http://support.microsoft.com/kb/319326

____________
If there is no s-video prort for the notebook to connect to TV please visit the below URL:

http://www.pccables.com/cgi-bin/orders6.cgi?action=Showitem&partno=70717&rsite=7071

_____________

system diagnostic test:

http://www.snapfiles.com/get/everest.html

_______________

How to troubleshoot wireless network connections in Windows XP:


wireless zero connection

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q313242

____________

system resources:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00034290

___________

Web page to find the location of Fedex using zipcode or state.

http://www.fedex.com/Dropoff/SearchAction.do

____________

HP eDiag Hard Drive Test may Produce Errors:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00253952

____________

Dv4000 pics:

http://www.notebookreview.com/default.asp?newsID=2345

___________

Online Spyware scan:

http://www.microsoft.com/downloads/details.aspx?FamilyID=435bfce7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en

http://lavasoft.element5.com/support/download/

___________
HP and Compaq Notebook PCs - Cannot disable the Alps Touchpad Movement via Hardware Button or Software:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310190

___________

DMA mode:

http://www.microsoft.com/whdc/device/storage/IDE-DMA.mspx

http://www.michna.com/kb/WxDMA.htm

http://www.ramelectronics.net/html/harddrive-dma-mode.html

__________
Online Virus Scan

http://www.symantec.com/securitycheck/

http://us.mcafee.com/root/mfs/default.asp

http://download.nai.com/products/mcafee-avert/stng259.exe

download and execute stinger( effective one)

Please visit the following Symantac Web site where you can find removal tools for various viruses:

http://www.symantec.com/avcenter/home_homeoffice/tools.list.html

__________

How 2 remove Linux and install Xp:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314458

__________
Please visit the website given below for configuring Linksys Wireless Access point

http://its.med.yale.edu/software/wireless_access/linksys/

__________

Windows key code validation in relation to Windows Update:

http://www.microsoft.com/resources/howtotell/ww/windows/default.mspx

__________

Disabling firewall:

http://help.expedient.com/general/disable_firewall.shtml

_________

Unable to right click:

http://www.kellys-korner-xp.com/regs_edits/contextmenu.reg

_________

You can find the service manual for L2000 notebook series in the following link :

http://h10032.www1.hp.com/ctg/Manual/c00501998.pdf

________

OutLook errors:

http://support.microsoft.com/default.aspx?scid=kb;en-us;826807

http://support.microsoft.com/default.aspx?scid=kb;en-us;824117

________

PCMCIA registry fix:

http://www.elandigitalsystems.com/support/supportfiles/enable_isa_to_pci_routing.reg

________

Roxio issue:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=425539&lang=en&cc=us&softwareitem=ob-26955-1


_________

Fix spell checking in Outlook Express 6:

http://www.tech-pro.net/howto_010.html

http://www.michaelstevenstech.com/spellcheck.htm

_________

Error messages Involving Mfc42.dll:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00035370

__________

CD/DVD type:

http://www.photodex.com/support/drivelist.html?make=Hl-dt-st

__________

SpeedStep technology:

http://www.bay-wolf.com/speedstep.htm#1

__________

PRB: "Setup Has Detected That Another Program Requires the Computer to Reboot" Error Message When You Try to Install Visual Studio .NET:

http://support.microsoft.com/default.aspx?scid=kb;en-us;830608

___________

Linux:

http://www.linuxant.com/company/

http://www.linux-on-laptops.com/hp.html

Linux installation:

http://fedora.redhat.com/docs/fedora-install-guide-en/fc4/

Or you can download whole guide at once:


http://fedora.redhat.com/docs/fedora-install-guide-en/fc4/fedora-install-guide-en.tar.gz

___________

Redirection link for all product lines

http://h20179.www2.hp.com/ipgna/caller/hpis-redirect.asp

___________

Diagramatical representation of OS reinstallation :

windowsreinstall.com

__________

Drivers for VIA:

http://www.viaarena.com/

_________

Drivers for ESS:

esstech.com

_________

This pocket size enclosure kit can convert 2.5" IDE notebook hard drive to FireWire & USB2.0/1.1 port external hard drive:

http://www.bixnet.com/usb20fircome.html

_________

Out Of US:

Please visit the following location, on our Web site, for a list of available languages and phone numbers to contact the HP technical support team of your region:
http://welcome.hp-ww.com/country/us/eng/wwcontact.html

_________

Sharing printer over network:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bpu04830&lc=en#N1011A

_________

Omini books support:

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=us&h_product=13282&h_client=S-A-R163-2&h_page=hpcom&lang=en&cc=us

_________

JVM:

http://www.java.com/en/download/windows_automatic.jsp

http://java-virtual-machine.net/download.html

__________

Spring 2004 Original Chipset Driver Collection (sp26265.exe):

ftp://ftp.hp.com/pub/softpaq/sp26001-26500/sp26265.exe


Spring 2005 Original Chipset Driver Collection (sp26417.exe):

ftp://ftp.hp.com/pub/softpaq/sp26001-26500/sp26417.exe



Spring 2006 Original ATI Chipset Drivers (sp26608.exe):

ftp://ftp.hp.com/pub/softlib/software6/COL13270/pv-36944-1/sp26608.exe

Spring 2006 Original NVIDIA Chipset Drivers (sp26677.exe):

ftp://ftp.hp.com/pub/softlib/software7/COL13914/pv-39097-1/sp26677.exe

Spring 2006 Original Intel Chipset Drivers (sp26675.exe):

ftp://ftp.hp.com/pub/softlib/software7/COL13910/pv-39092-1/sp26675.exe

__________

Registry cleaner:

http://www.registry-clean.net/registry-clean.htm

http://www.pctools.com/registry-mechanic/

_________

Burn CD/DVD using Roxio:

http://www.amherst.edu/it/software/burn/

__________

HP and Compaq PCs - Resolving Cable, DSL, or Other Broadband Internet Connection Problems:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00055392

__________

HP JetDirect - Network Printer Installer v 2.0 Installing Printer in Automatic Mode:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpj05654

Software:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ja-7489-5&dlc=en&lang=en

__________

S3 savage display drivers for n5350 model for XP:

http://ranger.s3graphics.com/swlib/290-298drv/79036agplogo_S3.zip

_________

S3 savage display drivers:

http://ranger.s3graphics.com/swlib/290-298drv/?license=accept

_________

S3 /Twister savage display drivers:

http://ranger.s3graphics.com/viaarena/380drv/?license=accept
_________

Auto adapters:

http://www.shoplaptop.net/power-car-hp-pavilion.html

_________

Do check out the HP Technology Center:

http://h20239.www2.hp.com/techcenter/index.htm
__________

HP Personal Computing Security Center (Info on Spyware, Spam etc) :

http://h20239.www2.hp.com/techcenter/Security/index.htm
___________

HP Wireless Networking Center (Info on HP Network Assistant, Troubleshooting etc) :

http://h20239.www2.hp.com/techcenter/Wireless/index.htm
__________

Steps to maximize the life of your battery

http://h20239.www2.hp.com/techcenter/battery/Battery_max.htm
_________

HP batteries:

http://www.laptopbatteries.com/hp-pavilion-batteries/
__________

HP international support:

http://welcome.hp.com/country/us/en/wwcontact.html

__________

missing dlls:

http://www.dll-download.net/

__________

BIOS Shadow:

http://www.pcguide.com/ref/mbsys/bios/set/advVideo-c.html

_________

Conexant 56K ACLink Modem Driver for Windows XP:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locBasepartNum=hb-17931-2&lang=English+%28US%29

_________

Win XP Pro upgrade kit is now available on hpshopping.com :

Microsoft® XP Pro Upgrade Software (PV768A)

Compatibility: Microsoft XP Pro Upgrade eligible for Windows 98, Windows 2000, Windows XP Home

http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=PV768A%23ABA

________

HP iPAQ Pocket PC - Using Bluetooth :

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00031208
________

Bluetooth ActiveSync Guide for Windows XP Service Pack 2:

http://www.geekzone.co.nz/content.asp?contentid=3163

________

System to system data transfer using USB cabel:

http://www.bixnet.com/usbporenfor2.html

________

MrtRate.vxd Error :

http://support.microsoft.com/default.aspx?scid=KB;en-us;305649

http://support.microsoft.com/?kbid=252414
________

Transferring VHS to DVD:

http://h10058.www1.hp.com/digital/entertainment/us/en/theater/tutorials/transfer_vhs_dvd.html

________

MS05-026: A vulnerability in HTML Help could allow remote code execution:

http://support.microsoft.com/?kbid=896358

________

How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues:

http://support.microsoft.com/?kbid=906602

________

XBOX with the Media Center System:

http://www.microsoft.com/windowsxp/mediacenter/extender/showme.mspx

http://www.microsoft.com/windowsxp/mediacenter/extender/owner/mcxkit.mspx

_______

Record Now trail version(14 days):

http://www.download.com/RecordNow/3000-2646_4-10292812.html

________


Text-to-Speech Package:

http://www.readplease.com/
http://www.microsoft.com/reader/downloads/tts.asp

__________

Choppy video:

Notebooks Windows XP Registry Patch to Reset DVD Mode from PIO to DMA (SP20531.exe)

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=35119

__________

Outlook Express preview pane not working:

http://groups.google.co.in/group/microsoft.public.inetexplorer.ie4.outlookexpress/browse_thread/thread/9c4cb68ec9323a1d/8e779cdefe9a8ddc?lnk=st&q=preview+pane+%2B+Outlook+Express+not+working&rnum=3&hl=en#8e779cdefe9a8ddc

_________

reduce the Picture size :

http://download.microsoft.com/download/whistler/Install/2/WXP/EN-US/ImageResizerPowertoySetup.exe

_________

XT300 series display drivers:

XP:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-9592-1

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-9589-1

both are required

NT:

http://h18007.www1.hp.com/support/files/evonotebook/us/download/19253.html
__________

Enable/disable system restore:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?OpenDocument&src=sec_doc_nam


http://www.kellys-korner-xp.com/regs_edits/sysrestoreenable.reg
___________

CD/ dvd issues.... check for referencs...


http://www.tech-archive.net/Archive/Media/microsoft.public.windowsmedia/2005-07/

__________

xp install/ clean install:

http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp

__________

Set Up a Wireless Network in a Small Office:

http://www.microsoft.com/canada/smallbiz/products/howto/setupwireless.mspx#EYF

__________

JVM download:

http://www.java.com/en/download/manual.jsp

__________

HP and Compaq PCs - Unable to Use or Install Microsoft Office 2003 (Cannot find Missing Product Key:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00140368

__________

How to disable and enable cookies:

http://www.chami.com/tips/internet/042499I.html

_________

Troubleshooting steps on different Windows Media Player issues:

http://support.microsoft.com/default.aspx?scid=/support/mediaplayer/wmptshoot.asp

_________

Drivers fo all model notebook if the regular drivers site will not work :

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductRoot.jsp?locale=en_US&taskId=135

_________

Warranty details:

http://www.shopping.hp.com/webapp/shopping/generic_subcategory.do?storeName=storefronts&landing=warranty&category=esp_notebooks&subcat1=esp_notebooks&catLevel=2

_________

Limited or No connectivity Patch:

http://www.microsoft.com/downloads/details.aspx?FamilyID=17d997d2-5034-4bbb-b74d-ad8430a1f7c8&DisplayLang=en

_________

HP PC or Workstation - Should the Microsoft Windows XP Version that Is Pre-installed on HP PCs Be Activated :

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=tis12779

________

Microsoft Knowledge Base articles dealing with
setup issues in Windows XP :

http://www.helpwithwindows.com/WindowsXP/setup05.html

________

world wide link:

http://welcome.hp.com/country/us/en/wwcontact.html

Global support center:

http://h71014.www7.hp.com/gcscphone.html

_________

Booster drivers:

http://www.hp.com/united-states/wireless/hsm_download.html

_________

Windows XP Media Center Edition Patch: Remote Sensor Driver & Firmware Update:


http://www.microsoft.com/downloads/details.aspx?FamilyID=6f77e936-4b03-4450-be16-e3dc4fe19b07&DisplayLang=en

_________

Understanding DriveLock:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00070761

_________

The Device is in Use error message:

http://support.microsoft.com/default.aspx?scid=kb;en-us;902165

________

Third party Hp battries :

http://store.coyoteadapter.com/laptop-battery-hp-hp-laptop-battery--listed-by-model-series-hp-pavilion-series.html

_______

How Auto air Adaptor looks :

http://store.coyoteadapter.com/autoairplug.html

________

HP Pavilion external charger for :
ze4000/ ze4100/ ze4200/ ze4300/ ze4400/ ze4500/ ze4600/ ze4700/ ze4900/ ze5000/ ze5100/ ze5200/ ze5300/ ze5400/ ze5500/ ze5600/ ze5700 Series
HP Pavilion
XT Series( Not Including XT1000 Series )

http://store.coyoteadapter.com/hpf4labaexch.html

________

How to configure Windows XP with Microsoft TCP/IP and DHCP:

http://www.usit.uio.no/it/student/english/wxpproeng.html

________

Reinstall your Norton programs using SYMNRT:

http://tinyurl.com/ctx7s

_______

How to configure Internet Connection Sharing in Windows XP:

http://support.microsoft.com/default.aspx?scid=kb;en-us;306126#top

_______

Notebook issues workarround:

http://161.114.22.106/ewfrf/wc/standardFamily?dlc=en&lc=en&cc=us&product=18703

_______

Configure Dial-up connection:

http://www.windowsnetworking.com/j_helmig/dunconf1.htm

_______

Uninstall Outlook Express:

http://xtra.co.nz/help/0,,5721-2446840,00.html#2

_______

Startup or No Boot Problem:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00372703&lc=en

_______

HP and Compaq PCs - Resolving Issues in Outlook Express:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00023534

________

Memory upgrade:

http://www.memory-up.com/memory_root/HP-Pavilion%20Notebooks-Memory-Upgrade.html

________

MS KB articles:

http://ecross.mvps.org/mskblinks.htm

________

Windows Tips and Tricks:

http://www.marvswindowstips.com/

________

DVD remove copy protection:

http://www.slysoft.com/en/anydvd.html

________

Images upload:

http://www.imageshack.us/

________

The latest version of HP Help and Support Center :

ftp://ftp.compaq.com/pub/softpaq/sp28501-29000/SP28667.exe

_______

This hard drive installation guide works for a lot of HP Pavilion notebook computers:

http://www.bixnet.com/hppasenohadr.html

_______

Creating DVDs Using Intervideo WinDVD Creator :

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00166390&jumpid=reg_R1002_USEN

______

Onetoufh drivers for ze4000 and ze5000:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&softwareitem=ob-12116-1
_____

Guyz, a goot web site for "Networking with XP Pro and XP Home" (Differences):

http://www.connectedhomemedia.com/Networking/Articles/Index.cfm?ArticleID=24428

_______

Error Message: The Page Cannot Be Displayed . . . Cannot Find Server or DNS Error:

http://support.microsoft.com/?id=265847

________

New Command Missing in Windows Explorer

http://support.microsoft.com/default.aspx?scid=kb;en-us;180257

________

Extended warranty information:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph05696&lc=en&jumpid=reg_R1002_USEN#N495

_______

Microsoft has come with Windows Live Search beta, Windows Live OneCare beta and other services.:

http://www.live.com/

http://www.windowsonecare.com/

http://ideas.live.com/

_______

HP Notebook PCs - Internet Explorer Cannot Display Secure Web Pages :

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00309239&jumpid=reg_R1002_USEN

_______

Chat :

http://h20179.www2.hp.com/ipgna/caller/hpis-redirect.asp

________

Drivers:

http://mywebpages.comcast.net/SupportCD/DriverXP.html#Network

_________

Conexant Audio Driver for Windows XP (sp23455.exe)

ftp://ftp.hp.com/pub/softpaq/sp23001-23500/sp23455.exe
_________

A Support Guide for Wireless Diagnostics and Troubleshooting:

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/wlansupp.mspx

__________

Web Players:

http://www.adobe.com/shockwave/download/alternates/

___________






Converting DVR-MS Files Created by XP Media Center PCs:

http://www.deskshare.com/Resources/articles/dmc_DVRMS.aspx

_____________

Can I get email using Outlook, Outlook Express or Netscape:

http://support.netscape.ca/support/index.php?nsaction=article&article=135

_____________

you may type a keyword and select the apporpriate word in the next drop down box to search an article....

http://computing.net/windowsxp/wwwboard/forum/92231.html

_________

Check your browser security....


http://www.verisign.com/advisor/check.html

__________

HP Notebook PCs - Repairing or Reinstalling Windows XP with the HP Operating System Disc

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00006110

_________

HP Notebook PCs - Installing Software and Drivers Using the Driver and Application Recovery Discs

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00400062

__________

HP Notebook PCs - A Password is Required Causing the Computer to not Startup or Boot

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00375284

_________

HP Notebook PCs - Ordering an HP Certified Replacement Part:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00372736

__________

One touch drivers:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-12116-1

__________

Check ur knowledge on Virus:

http://www.microsoft.com/athome/security/quiz/virusbasics1.mspx

http://www.microsoft.com/athome/security/quiz/virusbasics2.mspx

_________

Antivirus software: Frequently asked questions

http://www.microsoft.com/athome/security/protect/antivirus.mspx

___________

Check ur knowledge on Spyware:

http://www.microsoft.com/athome/security/quiz/spywarebasics1.mspx

_____________

How do I know if a virus has infected my computer?

http://www.microsoft.com/athome/security/viruses/intro_viruses_signs.mspx

______________

Best third party site for the spare parts HP notebooks.

http://www.kahlon.com/result.asp?modelid=617412

________________

Check your model specifications ( for the notebook whose specs are not available online ):

aida32:

http://www.majorgeeks.com/download181.html

Windows info:

http://labmice.techtarget.com/windowsxp/default.htm

__________

Resolving game issues:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07124

______________

Default file association fixes:

http://www.dougknox.com/xp/file_assoc.htm

______________

How to remove Windows XP Service Pack 2 from your computer:

http://support.microsoft.com/KB/875350

_____________

HP Notebook PCs - Using the HP Network Assistant to Setup your Home Network:

http://h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=466316&jumpid=reg_R1002_USEN&cc=us&docname=c00380993

___________

Link to configure Gmail in Outlook Express:

http://support.email2pop.com/Gmail_Outlook_Express.html

__________

Description of the Windows Installer CleanUp Utility:

http://support.microsoft.com/?kbid=290301

__________

Configure Internet Explorer or AOL to display PDF files (Acrobat 7.0, Acrobat 3D, Adobe Reader 7.0 on Windows):

http://www.adobe.com/support/techdocs/331025.html

_________

Harddrive connectors:

http://www.excelcomputerinc.com/html/xlsearchhard.asp

_________

Windows backup software:

http://www.geocities.com/winxpert2001/NTBACKUP.zip

_________

Help and Support for all Models:

http://h30155.www3.hp.com/helpandsupport/

________

Microsoft Knowledge Base articles dealing with setup issues in Windows XP:

http://www.michaelstevenstech.com/mskbsetup.htm

________

Microsoft Knowledge Base Articles dealing with Internet Connection Sharing :

http://www.helpwithwindows.com/techfiles/ics-mskb.html

_______

Error Message Codes:

http://h20000.www2.hp.com/bc/docs/support/UCR/SupportManual/TPM_prt001a1098_appa/TPM_prt001a1098_appa.pdf?jumpid=reg_R1002_USEN

________

Can't find requested string error:

http://www.intel.com/support/graphics/sb/CS-021334.htm

________

Ipod troubleshooting :

http://adt.can.hp.com:8081/displayDoc.jhtml?categoryId=11723&topicId=&contentId=bpz79505.htm

__________


HP and Compaq Media Center PCs - About Viiv

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00600780

_________

Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer:

http://support.microsoft.com/kb/884130

________

Standby & Hibernate Issues in Windows XP

http://www.kellys-korner-xp.com/xp_standby.htm

________

Raid Software:

http://www.tldp.org/HOWTO/Software-RAID-HOWTO.html

________

Windows XP: Network Cable is Unplugged Message, Red X on Network Icon :z

http://h10025.www1.hp.com/ewfrf/wc/famiDocument?lc=en&cc=us&dlc=&product=12455&docname=bph06792

_________

Description of Control Panel (.cpl) Files:

http://support.microsoft.com/?kbid=149648

_________

Full list of Norton products:

http://www.symantec.com/product/

________

Spring 2005 Original TV Tuner Driver Collection:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=pv-29696-1&dlc=en&lang=en

___________

How to turn on or turn off the firewall in Windows XP:

http://support.microsoft.com/kb/283673/en-us

___________

Due to an unidentified problem, Windows cannot display Windows Firewall settings:

http://windowsxp.mvps.org/sharedaccess.htm

___________

HP Notebook PCs - Error Message ´104-Unsupported Wireless Network Device´ Appears:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00263317&lc=en&jumpid=reg_R1002_USEN

__________

How to Manage Cookies in Internet Explorer 6:

http://support.microsoft.com/kb/283185/?sd=RMVP

__________

Hard drive maintenance basics:

http://h71036.www7.hp.com/hho/cache/390-0-0-225-121.html

_________

Info on memory:

http://www.simpletech.com/support/support_faq-mem.php

_________

Printing Faq's:

http://www.ntu.edu.sg/CITS/Getting+Help/FAQs/Printing.htm

__________

SP2 faqs:

http://h20000.www2.hp.com/bc/docs/support/SupportManual/lpia8006/lpia8006.pdf

ZASP

Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider.

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your product is located.

4. After Selecting the family of the product you will get a list of products under the product list.

5. Select your product from the list under the product section and click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

ASP

You can approach any of the following service centers - Circuit City,
Best Buy, Office Depot, Staples, Radio Shack, CompUSA.

You can locate the nearest Radio Shack repair store by visiting the
following URL:

http://www.radioshack.com/Locator/Locator.asp

You can locate the nearest Circuit City repair store by visiting the
following URL:

http://www.circuitcity.com/locator.jsp

You can locate the nearest Best Buy repair store by visiting the
following URL:

http://www.bestbuy.com/StoreLocator/index.asp

Alternatively, you may follow these steps to locate the nearest HP Authorised Service Center:

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service
provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP
products in the Family box. Select the family in which your
product is located.

4. After Selecting the family of the product you will get a list of
products under the product list.

5. Select your product from the list under the product section and
click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code
within your local area.

ZASP Canada

Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider.

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_CAN_SRV

This will take you to the find a US local HP authorized service provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your product is located.

4. After Selecting the family of the product you will get a list of products under the product list.

5. Select your product from the list under the product section and click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

ZBIOS reset

BIOS Matrix:

http://mail.google.com/mail/?view=att&disp=attd&attid=0.1&th=1067a29dd20bc2d8





ZD7000, ZT3000, ZV5000, ZX5000 and ZD8000 notebooks you need to press F10 for BIOS setup.

Rest of the notebooks press F2.


ZE4200/ZE5200
================

1. Restart the notebook.
2. Tap the F2 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults values.
4. Navigate to Exit menu and select Save Changes and Exit.


ZT3000
=======

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, from the File menu, Select "Restore Defaults" and then select "Save changes and Exit"


ZD7000
=======

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"


ZX-ZV5000
===========

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"

_____________________

Subb:

Steps to reset BIOS (model wise):

ZD7000:

1. Turn on or restart the notebook.
2. Press the F10 key when the "HP Invent" logo appears on the screen.
3. Under Exit menu, select "Load Setup Defaults."

zt3000:

1. Turn on or restart the notebook.
2. Press the F10 key when the "F10 = ROM Based Setup" message appears on the screen.
3. Under File menu, select the option "Restore Defaults."

zv5000/zx5000:

1. Turn on or restart the computer.
2. Press the F10 key when the Press F10 to enter system utility message is displayed on the HP Invent screen.
3. Under Exit menu, select the option "Load Setup Defaults."
4. Click Enter.

ze4900:

1. Select Start, Turn Off Computer and select the option Restart.
2. When the logo screen appears, press F2 to enter the BIOS Setup utility.
3. Under Exit menu, select the option "Get Defaults Values."

dv1000/ze2000:

1. Turn on or restart the computer.
2. Press the F10 key when the "Press F10 to enter SETUP, F12 to boot from LAN" message is displayed on the screen.
3. Under Exit menu, select the option "Load Setup Defaults."
4. Click Enter.

ze4000/ze5000:

1. Close all applications, then restart the notebook: click Start > Turn Off Computer > Restart. (If necessary, you can press Ctrl+Alt+Del to restart.)
2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3. Under Exit menu, select the option "Get Default Values."

n5400, XE2 or XE3:


zt1000, xz300, xt1500:

1. Restart the notebook.
2. When the HP logo appears, press F2 to enter the BIOS configuration utility.
3. Under Exit menu, select the option "Get Default Values."


=====================


power on password


Alternatively, to set power on password in BIOS, please follow these steps:

1. Turn on or restart the computer.
2. Press the F10 key when HP Logo is displayed on the screen.
3. Use arrow keys to select the Security Option.
4. Click on Power On password.
5. Enter passwords in the boxes provided.
6. Select the Exit menu.
7. Choose "Exit Saving Changes"
8. When you are prompted to confirm, press F10.

zFollow Up !!!!!!!!!!!

Hello

This email is a follow-up to your recent HP Pavilion Notebooks Email Support experience.

I am personally following up on your e-mail, as we have not heard from you since our last communication. Hope the information provided in the previous email is useful to you.

Please do not hesitate to contact us if you have any questions or clarifications. I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Looking forward to assist you further.

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.





You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.





















You may or already received an e-mail survey regarding your e-mail support experience. We would appreciate your feedback. We appreciate you giving us the opportunity to provide you with superior customer service.

zFollow UP 1111111

Hello

This email is a follow-up to your recent HP Pavilion Notebooks Email Support experience.

I am personally following up on your e-mail, as we have not heard from you since our last communication. Hope the information provided in the previous email is useful to you.

Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Glad to be of service.

Looking forward to assist you further.

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

zFollow Up 2222222

Hello

This email is a follow-up to your recent HP Pavilion Notebooks Email Support experience.

I am personally following up on your e-mail. I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Have a Nice day.

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.















If you have not received Survey in your mail box directly, then I request you to please check in Junk, Spam, or Bulk folders and provide your comments. As sometimes the Survey will reach these folders.

zFollow Up 3333333

Hello

This email is a follow-up to your recent HP Pavilion Notebooks Email Support experience.

I am personally following up on your e-mail, as we have not heard from you since our last communication.

Please get back to me with the requested information because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Looking forward to assist you further.

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

zFollow Up Revgen

Hello ,

This email is a follow-up to your recent HP Pavilion Notebooks Email Support experience.

I am personally following up on your e-mail, as we have not heard from you since our last communication.

Please get back to me with the requested information because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

In closing, let me add that we appreciate your business and support. Thank you for writing to us and providing us this opportunity to serve you. I take great pleasure in assisting you.

Glad to be of service.

Looking forward to assist you further.

Sincerely,


Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

zFollow Up scripts

This is <Agent Pseudo Name>, from the HP Pavilion Notebooks Email Support Team, following up on our recent email.



Script A: I wanted to be sure that the information / troubleshooting steps suggested by me was useful and helped you in resolving the issue. If the issue persists, please reply to this message with the results. I will be glad to assist you further.



Script B: I have not heard from you and want to be sure that the issue has been resolved. If the issue has not been resolved, please respond to us with a detailed description of the steps you tried and the results. I will be glad to assist you further.



Script C: I am personally following up on your e-mail, as I have not heard from you since our last communication. Hope the information provided in the previous email was helpful. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and I will be glad to assist you further.



Script D: This e-mail is to verify if the issue is resolved. If the issue persists, please reply to this e-mail for further diagnosis and assistance. When responding, please include the steps you tried and the results. I will be glad to assist you further.


I did like to take this opportunity to share with you some additional resources which I feel would be informative and helpful in empowering you to use your HP product more effectively.



< Additional Relevant Information .... >



You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

ZFooters

I greatly appreciate your personal troubleshooting steps regarding the issue.

Please be assured that customer satisfaction is very important to us, and I will provide the necessary assistance in this regard.


I apologize for the inconvenience caused and appreciate your patience and cooperation.


I would like to apologize for the delayed response. During the recent period, we experienced an unusually high amount of email requests that caused delays in our response to some customers. HP is committed to providing prompt service and we are expanding our capacity so we can provide a consistent and prompt response to all customers in the future. And now the issue at hand:


I am sorry to know that the issue is not resolved even after performing the steps provided in the previous mail. The solution provided works in most of the cases. However, there are always exceptions. Let me suggest you a different approach to resolve the issue.


These cases where the notebook product need to repaired or serviced are exceptional cases. This happening in your case is purely a coincidence. HP conveys to you sincere apologies for any inconvenience you may have experienced.


I understand that this might not be the most pleasant of responses since the notebook is a brand new notebook. This happening in your case is purely a coincidence. HP conveys to you sincere apologies for any inconvenience you may have experienced. However, I assure you that we will be by your side unless the issue is resolved.

Please be assured that customer satisfaction is very important to us, and I will provide the necessary assistance in this regard.

I would like to add that we value your time highly and would be available 24 hours, 365 days to provide you assistance in a timely manner. So please do not hesitate to contact us anytime you have questions or concerns.

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

However, you can always get back to us for further support regarding software issues. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.


I understand how frustrating it can be when you are kept on hold for a long time.


You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.


I understand how frustrating it can be when you are kept on hold for a long time. Sometimes it does take a bit longer to assist customers with their issues and consequently the wait time increases. Thank you for your patience and understanding.


I'm sorry to hear about the issue with the display on your notebook. I'll try my best to help you resolve this issue.

In closing, let me add that we appreciate your business and support. Thank you for writing. I take great pleasure in helping an esteemed customer like you.

Hope, I have thoroughly addressed your concerns. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you. We assure you of our dedicated support, 24 hours, 365 days a year.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Glad to be of service.

Looking forward to assist you further.

Have a great day.

Performing the above options should resolve the issue.

If you have further questions, please reply to this message and we will be happy to help you.

If we can be of any further assistance to you then please revert to us. We look forward to assist you.

However, if the issue still persist, Please get back to me with the observations and results because it is important that I resolve your issue in a timely manner.


Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

Please get back to me with observations and results so that we can initiate the service as soon as possible. However, if you have further questions, please reply to this message and we will be happy to help you.


Providing customers with superior technical support is a standard we feel is important. We apologize for not maintaining that standard during your recent encounter with our technical support.


The turnaround time for the notebook to be repaired and shipped back to you is 5 to 7 business days. This time may increase depending upon the complexicity of the problem.


Please get back to me with the above information so that we can initiate the service as soon as possible. However, if you have further questions, please reply to this message and we will be happy to help you.

Please get back to me with the above information because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.


Please get back to me with observations, results and the requested information so that we can initiate the service as soon as possible. I would like to add that we value your precious time and would be here round the clock to serve you.

Please get back to me with observations, results and the requested information because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

First I assure you for the total problem resolution. Though it may take very few transactions of communication between you and me, but I am confident that I can resolve this problem. I would also request you to please reply to this message with the results. So that I can understand the issue more closely and can support you further effectively.


This is the first thing to try. There are a few other steps to try if this doesn't work, so please let us know what happens and


This should get the problem resolved. There are other steps we can try, so let us know if the suggestion above does not work.


There are other ways to tackle this issue, but I think this is the best first step to resolve the problem. If it doesn't work, let us know what happened and we'll try some other ideas.


I want to be sure the troubleshooting steps I provided resolve the issue. If the issue continues, please reply to this message with the results. We will be glad to assist you further.


This will surely resolve the issue. However, this is the first thing to try. If the issue persists there are other ways to tackle this issue. So please let us know what happens and we'll go from there.

I understand that this might not be the most pleasant of responses since the notebook is a brand new notebook. However, I assure you that we will be by your side unless the issue is resolved. Please do perform the full system recovery inorder to determine if the issue is hardware related or not.

Hope, I have thoroughly addressed your concerns. However, you can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Alternatively, you may also visit the following web site for third party vedors offering memory solutions:

http://www.satech.com/317436-001.html

NOTE: I would like to inform you that the above memory products are not tested on HP computers. However the specifications does match the system requirements.

Finally, I would like to inform you that you can always count on us for further support regarding any software issues that might crop up on the notebook. We assure you of our dedicated support, 24 hours, 365 days a year.


I apologize for any inconvenience caused by our earlier correspondence. There might have been some confusion with the support agent which might have resulted in your notebook issue being overlooked. I once again apologize for the same.

I'm sorry to hear about the issue you are experiencing with the Let me assist you to get this issue resolved.

If the issue persist even after performing the above steps you may confirm that the issue is due to the limitation of the display adapter. I am sorry of not being much help to you in this case. However, if you experience any other software issues with the notebook, please do not hessitate to contact us. We assure you of our dedicated support, 24 hours, 365 days a year.
l
I can understand your concern regarding the above issues. However, I would like to assure you that you can put forward any of your concerns or comments to us and we will try our best to address all your querys to the best of our knowledge. We assure you of our dedicated support, 24 hours, 365 days a year.


I want to be sure the troubleshooting steps I provided resolve the issue. If you find any difficulty in carrying out any of the steps involved in the removal of the hard drive partitions. Please get back to us with a detailed description of what you are seeing, so that we can assist you to carry on with the rest of the steps from there. Please do not hesitate to get back to us any time you have doubts or clarifications. we will be happy to help you further.

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.


I'm afraid I don't have enough information to answer your inquiry. If you send a more detailed description, we can investigate the issue and find the solution. Please reply to this email message with some more specific information about the issue. In this reply, please include the following:







I am confident that the issue will be resolved.

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

However, You can always get back to us for further support regarding software issues. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

If you need additional help, please reply to this e-mail.

This should get the system up and running. Please reply to this e-mail if I can help you further.



Please get back to me with the results because it is important that I resolve your issue in a timely manner.


We know your time is valuable and assure you for a prompt resolution to your inquiry.





Please do take your time to tell us what you think of our service. We will be sending you a Survey Questionnaire within 24 hours. This will help us in providing quality service to our customers.
http://www.hp.com/home/ownerservices







NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.



NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.





Thank you for using HP Total Care and giving us an opportunity to serve you through email Support.

Please do not hesitate to contact us if you require any further assistance. We are dedicated to providing support for your needs 24 hours a day, 365 days a year.




, I have a small request. You may receive an e-mail survey regarding your e-mail support experience. Please do take time to fill the survey. We would appreciate your feedback. The ultimate goal is to reach dizzying heights in customer satisfaction and we strive to give 100% HP Customer Satisfaction!


As the issue may be a hardware issue and the HP Email support is not feasable to resolve the Hardware issue. Your Notebook needs an onsite Hardware technician to diagonize the issue and you need to contact the nearest HP Authorized Support Provider to resolve the issue.


I would like to inform you that HP Technical E-mail support can answer technical support questions regarding your product. HP Phone Support is best equipped to answer your query regarding the accidental damages, that does not cover the actual warranty of the notebook.


I have a small request. You may receive an e-mail survey regarding your e-mail support experience. We welcome your comments and ideas and Your positive feedback will help us to maintain Higher service standard. The ultimate goal is to reach dizzying heights in customer satisfaction and we strive to give 100% HP Customer Satisfaction! Based on your rating our performance will be gazed and evaluated. So please let us know whether I was helpful to you in resolving the issue or can help you in resolving the issue.


Let me inform you that the repair process will take a maximum of 5 to 7 business days. However, I see that you would like to take the machine to a certified HP repair center rather than shipping it to HP. In this regard, let me inform you that the best option is to avail the free mail-in repair service. However, you can take the notebook to the nearest HP authorised service center, I would like to admit that there are the chances that they will charge you for the repair process. If it is confirmed that the issue is hardware related they inturn will send the laptop to the HP Service Center (to us). To avoid such issues, I personally recommend you to send the laptop for the mail-in repair service.

However, an onsite diagnosis of notebook will be more helpful to identify exact cause of the issue. At service center, they will identify the exact cause of the issue and if necessary replace the appropriate hardware that is causing the issue. I will personally take care that your notebook will be repaired to meet your expectations and I assure of the best service.


To isolate the exact cause the Operating System is reinstalled. However, when a notebook is sent for repair, the first thing to isolate whether the issue is with the software or hardware, our technicians will format and reinstall the Operating System and restore the notebook to factory default. If the issue is resolved, it indicates that the issue is with the software conflicts. If the issue still persists, it indicates that the issue is with the hardware, and it will be resolved according to that.


, with regard to your response it has been determined that the issue is hardware related and to avoid further inconvenience and to provide quick and efficient resolution to the issue you are experiencing, We will be happy to setup a free mail in repair service to get the notebook repaired under warranty. At this point, I recommend you send the notebook to HP to get it repaired under warranty. It is apparent that the notebook requires onsite diagnosis by a certified HP technician.


If the issue persists, it is related to hardware and to avoid further inconvenience and to provide quick and efficient resolution to the issue you are experiencing, I can setup a free mail in repair service to get the notebook repaired under warranty. Please complete the information below so we can process your request for the mail-in repair service.


From the description of your email message, it has been determined that the issue is hardware related and to avoid further inconvenience and to provide quick and efficient resolution to the issue you are experiencing, We will be happy to setup a free mail in repair service to get the notebook repaired under warranty. At this point, I recommend you to send the notebook to HP to get it repaired under warranty. It is apparent that the notebook requires onsite diagnosis by a certified HP technician. Please complete the information below so we can process your request for the mail-in repair service:


If you did not receive HP Survey in your mail box directly then I request you to please check in Junk, Spam, or Bulk folders and provide your comments. As sometimes the Survey will reach these folders.


I appreciate for all the efforts to troubleshoot the issue and I'm sorry to hear the problem is unresolved. I can understand your situation with your notebook. At this point, let me inform you that the issue at hand seems to be hardware related. However, it is apparent that the issue requires the personal attention of a HP representative. Let me inform you that we the technical support agents try our level best to resolve the issues that customers are experiencing and sometimes the issue cannot be resolved until diagnosis. As we the technical support team could solve the issues related to the software, but the issue is clearly hardware related and requires onsite diagnosis which cannot be done through email.

To resolve the issue, we would be happy to process for a free mail-in repair service and will resolve the issue. Please complete the information below so we can process your request for the mail-in repair service:


I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you with this matter. Customer service and satisfaction are at the top of our corporate goals, and we are constantly striving to provide the best customer service possible. I would eagerly wait for the response from your end. You can revert back to us any time. We work here to help our patrons 24/7. Assuring you of our best services always.


I see that the warranty of the notebook is expired and HP email support has limited options in this regard and our database will not allow us to setup any service for the notebook.

It feels good working with such a well informed user. If you require any further technical support in future, please do let me know. I will be happy to assist you further in a timely manner. We work here to help our patrons 24/7. Assuring you of our best services always.


We always try to make sure that the issues experienced by valued patrons are always taken care of with utmost importance. Being an esteemed customer of HP we appreciate your prestigious association with us. I assure you that our customers are our top priority, and we are committed to serving our customer's needs. Customer service and satisfaction are at the top of our corporate goals, and we are constantly striving to provide the best customer service possible.















Here are some statements that you could use to show empathy, sympathy or to apologize to your customer.
However, remember to use them appropriately.
"I understand how frustrated you feel, and would like to help you..."
"I am sorry to hear that..."
"I know this is important to you..."
"You are an important customer, let's work together to sort this situation..."
"I apologize for the inconvenience..."
"I am sorry you have been inconvenienced by this..."
"Thank you for taking the time to let me know..."
"I do not have the answer right now, however, I would be happy to find it out for you..."
"I see why you feel that way..."
"I understand what you mean...."
"I am sorry about this problem..."
"I will find out..."
"What I can do is..."
"Let's see what we can do about this..."
"I understand your frustration..."
"I am sorry for the inconvenience..."
"This could be frustrating, however, let me see what best I can do for you today..."
"This could be annoying; however, lets try to sort this out right away..."
"It's regrettable that this has happened..."
"I regret the confusion caused to you..."
"It's unfortunate that this has happened..."
"I understand how frustrated you must be feeling and shall do my best to sort this out..."
"I apologize for the delay..."
"I realize how testing the situation can be; please be assured that I shall do my best to resolve the issue..."
"I understand how you feel, and would like to help you resolve the issue..."
"I realize how trying the situation is; let us work together to resolve this..."
"Please ignore the previous message; it was an error. I am sorry about that..."
"I know it is frustrating when things take time to resolve..."
"Terribly sorry to hear that you damaged your device..."



Happy Thanksgiving!

Happy Thanksgiving wishes to you and your family !

Happy Thanksgiving wishes to your family & friends !

Hope you are having a wonderful Thanksgiving weekend. (On Fri-Sat-Sun after Nov 23)

Hope you had a wonderful Thanksgiving holiday. (On next Mon-Tue-Wed after Nov 23)

Chat trascripts

Responses



Opening:

· Hi! <Customer’s name> (Greeting the customer is important) Welcome to HP Total Care for Notebooks. My name is Gerry. How may I assist/help you today?

Take customer information:

· Please provide the exact error message, which will help us me (“me” instead of “us” since you as an individual interacting with the customer) to accurately identify the issues.
· Before we go ahead troubleshooting troubleshoot (avoid “ing” form of words as much as possible) the issue, I have a few questions which will help me understand the issue better.

Probing: -
· (Suggested) I need some more information regarding the ‘issue’?
· Can you please elaborate on this issue?
· Please elaborate the issue you are experiencing.


Hold procedure:
PDR: 1) Permission
2) Duration
3) Reason
· May I place you on hold for 5 minutes while I look into my resources?


Build Rapport

· I’ll be glad to help you.
· I’m sure I’ll be able to help you
· I’ll do my best to help you.


Empathy.

· Let me help you with that.
· I understand how frustrating that could be.
· I apologize for the inconvenience caused to you.
· I understand your concern. This service is temporarily unavailable for subscribers. We regret the inconvenience. However, our team is working to have it available shortly. We appreciate your patience and cooperation
· I’ll be glad to assist you.
· We shall work together and get this resolved as soon as possible.
· I assure you that I would solve the concern right away.
· I understand your concern and will do my level best to get this resolved.
· I shall fix this as soon as possible.

Pleasure Statements
· It was a pleasure assisting you.
· ( Suggested) It’s been my pleasure assisting you.
· I will be glad to assist you.
· (Suggested) I shall be glad in assisting you.
· You are welcome.
· Thank you and have a nice day.
· We are happy to have you as a customer with ………………
· (Suggested) You are a valuable customer.
· I will be happy to provide you with the information.
· (Suggested )I am happy to provide you the information




Do not forget the human aspect on a chat:

· Nice to know that.
· I’m sorry to hear that Mr.Williams.
· It must have been very difficult for you.
· That’s very thoughtful of you, Ms. Crawford.
· Let me try and see how we can work this out.


Apologize:
· I’m sorry for the inconvenience caused, please let me understand the concern and provide you with a solution.

· I understand how frustrating it can be, however, let’s work on this together and resolve the issue. Or I can understand the way you feel, I’m here to help you.

· I (Avoid “sincerely”) sincerely apologize for any inconvenience caused. I am sure by if we work working together we can resolve the issue.

Acknowledge:

· I agree
· Absolutely
· I understand
· Alright
· Certainly.


Use positive words

· I’ll make sure that your concern is resolved as soon as possible.
· I can imagine how disappointed you are.
· I understand why you are so upset
· These things can be confusing at times.
· I’m sorry to hear that.
· I know how you feel.
· I apologize for that.
· How may I help you? I can see why you are so annoyed.
· I’ll do my best to help you out.


If the customer is very abusive:

· For me to assist you further, you need to be professional.

· I understand that you are frustrated, and I am going to do everything I can to help you.
· I find your comment(s) offensive. For us to best help you, I ask that we keep this chat professional.
· If you cannot keep this on a professional level, I will have to end the chat.
· ( Suggested) I understand your frustration. However, please stop using profanity for me to proceed further. I appreciate your cooperation in this regard.

Closing when the customer is abusive and not willing to be at a professional level:

· I am going to end this call now. I would very much like to help you, however you insist on being unprofessional. Please call back when you are willing to work with us. Thank you for calling ………… Customer Service.

· (Suggested) I would like to continue with our conversation and am inclined to help you. However, I am disconnecting this call now since you are not willing to cooperate. Please get back to us later. We shall be glad in assisting you.

Non-responsive customer:

· I'm afraid I have to close this session because I am not getting any responses from you. I hope I was able to give you the information that you need.

· (Suggested) I am afraid I have to disconnect this session since I am not receiving any response from you. However, I am sure the information I provided helps.


Technical issue:
Suggested:

· Due to technical difficulties at my end, I was unable to interact with you. I am sorry for the delay.
· Or, we were going through technical issues at our end and I was unable to interact (or continue with our interaction). I apologize for the delay.

· I apologize, we are having technical difficulties in our chat program, please bear with me if I am not able to respond to you right away.
· We are currently experiencing some minor connection problems which might affect this chat session. This is, however, for just a very short period of time. In case you have not received a reply from me for more than three minutes, you have the option of disconnecting from this session or stay on line until normal connection resumes. I sincerely apologize for this inconvenience.
· Unfortunately we are facing technical difficulties; we are working towards resolving this issue.
· We are currently experiencing technical difficulties. This is effecting our chat session. I apologize for the inconvenience. Please bear with me
· There is a delay in sending responses following a technical failure.

· I apologize for the inconvenience. Please bear with me.


Words to avoid.


· “I don’t know”
· Instead say: “That is a good question; let me find out for you”.

· “We can’t do that.”
· This sentence is extremely negative. Be positive.
· Try this: “Here’s how we can help you.”

· “You will have to…”
· Sounds accusatory. Try this: “You will need to.” Or “I need you to ….”


· “No”
· You may not be able to do one thing, however you can do something. “We aren’t able to do that, however we can….”


· “Just a second”

· Instead: Give a proper hold sentence.


Referrals:
( Suggested) I understand your requirement. However, since the problem you are facing is of a technical nature I would suggest you to contact our technical support team as we have a separate department to handle technical issues.

I completely understand your requirement. However, since you are experiencing a technical problem, I suggest you contact our technical support team for further support. They have the expertise to assist you with this problem.





CARE procedure :
C- Courtesy
A-Accuracy
R- Resolution
E- Efficiency

Courtesy:

· How may I assist you today?
· I’ be glad to assist you.
· Thank you for the information.
· I can understand your concern.
· How may I help you?

Accuracy:

· May I have some details regarding the ISSUE.
· Please follow the mentioned steps.
· Hope this chat session was helpful and informative.

Resolution:

· If I have understood you correctly____________________
· Thank you for staying on hold, I appreciate your cooperation.

Efficiency:

· These are the required steps to fix this issue.




Delay in assistance (or) waiting statements:

· I apologize for the delay; please allow me some more time to provide you with the information. (or) sorry to keep you waiting, I am downloading the information and it would take some more time. I appreciate your patience and cooperation.

· This is taking me sometime, please bear with me.


· It will take a while for me to provide you with the information. Please bear with me.





Closing:

· Thank you allowing us to assist you; I hope that you found our session helpful today. Should you need any assistance in the future, please feel free to contact us. We are available 24 hours a day and 7 days a week. Our chat session will now be closed. An online feedback form will appear in a separate window. Your feedback is valuable and greatly appreciated.

· Thank you for using chat support. Feel free to contact us for further assistance. Our support is available 24 hours and 7 days a week. You shall receive an online feedback form. We appreciate your feedback

Footers and Headers

Delay Response - Please accept my apologies for the delayed response. As mail servers were unreachable, so I am resending the response that was sent earlier by my associate.

Delayed Response :

I'd like to acknowledge that this e-mail is being sent to you later than we would have liked. Most of the time we respond to e-mail within an hour or less, depending on the complexity of the problem. We are sorry for any inconvenience caused by this delay.
After more info:

Thank you for providing the information requested. The problem is now clear and I believe the solution is as follows:

More Info:

Please provide the following information. This information will help us more accurately identify the issues at hand, and allow us to provide a more thorough response.
===========================================================================
1. What is the software used to record CD's ?

2. Do you receive any error message ?

3. Did you installed any third party software ?

4. What is the file you are recording ?

5. What is the brand of media you are using ?

The above informatiion will help me to provide appropriate solution. Please reply to this message for further assistance. I will be glad to assist you further.

=========================================================================
Dear,

Thank you for contacting HP Total Care.

1. What is the model of HP CD/DVD-Writer ? Example: 8200e,7100i, 300e

2. Is the drive internal or external ?

3. What is the burning software used ?

The above information will help us to provie fast and accurate solution.

Please reply to this message for futher assistance.


I'm afraid I don't have enough information to answer your inquiry. If you send a more detailed description, we can then investigate the issue and find the solution. Please send the following information:


More information about other products, (including desktops, notebooks, etc.)

I'm afraid I don't have enough information to answer your inquiry. If you send a more detailed description, we can then redirect the enquiry to the concerned department. Please send the following information:

* The name and model of your product (i.e., Compaq Presario 5400, HP Pavilion a430).
* The 12-digit serial number in case of Compaq Presario and 10-digit serial number in case of HP Pavilion products, which can be found on a sticker attached to the product.
* Product number in case of HP Products( i.e., p5271a)

========================================================================================================

Extended issue:

Thank you for your patience while we worked on the problem; I know how upsetting it would be when the issue takes time to resolve Please try the following steps to resolve the problem:

I sincerely apologize for the inconvenience and thank you for your patience.

We sincerely apologize for the inconvenience and thank you for your patience.


(The information I am provide is quite lengthy so here I need your patience and cooperation.)

I know how upsetting it would be when the issue takes time to resolve.
Next Solution:

Thank you for writing back. At this point, here is what I think we need to do:

Previous solution:

The solution sent previously works in most situations, but there are always exceptions. Let me suggest another approach.

Footer:

I want to be sure the troubleshooting steps I provided resolve the
issue. If the issue continues, please reply to this message with the
results. We will be glad to assist you further.


This should resolve the issue.If the information provided by me didn't resolved the issue then please let me know this will help me to do further research and respond you with better solution.We value your comments.

Third Party support :

I would surely go ahead and support your issue with regards to the error message you receive. However, please be informed that the Roxio software is third party software and I would suggest that you use the software that ships with the DVD Writer drive. You might be using the Roxio software due to some enhanced software features, but issue related to this software are best known by the Roxio support team. I have researched some information with regards to the error message and mentioned in my mail below. However, if the suggestions given below fail to resolve the issue, I suggest that you contact the Roxio support team at:

http://www.roxio.com/en/company/contactroxio.jhtml
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Appreciation and Apologies
___________________________

I appreciate you for the steps taken to fix the issue. At the same time I regret for the inconviniece caused to you.


I can understand the frustrations you are experiencing with the computer.

This occurs due to out dated version of drivers and also incompatiable operating systems.


I can understand that such problems with the printer can be very upsetting.

.I apologize for inconvinience as per HP policies we have exchange for limited products.Please contact your dealer regarding exchange of product if can exchange it for you.
.

Once again I apologize for the inconvinience caused to you. Let us know if we can be of further assistance

I regret for the inconvinience caused.This may occur because of corrupt drivers.



=============================================================================================================================
FOOTERS FOOTERS FOOTERS FOOTERS FOOTERS V FOOTERS FOOTERS FOOTERS FOOTERS FOOTERS FOOTERS FOOTERS FOOTERS FOOTERS
=============================================================================================================================

Please do not hesitate to contact us if you have any questions or clarifications. We assure you of our dedicated support, 24 hours, 365 days a year.

crn delay resp

I apologise for the inconvenience caused by us. I trust that this has clarified the points you have raised, however, if you wish to discuss any points I have not clarified, or need any further information, you may wish to contact me accordingly.

Please let me know if you have any other questions or if I can further help you. Reply to this message with any comments or questions you may have. I will be delighted for your comments and suggestions about how I can improve the support I provide to you.

If you have further questions, please reply to this message and we will be happy to help you.

In closing, I would like to thank you for providing an opportunity to assist you and hope that you would continue your support and encouragement.

Thank you in advance for the answers. I request your patience & co-operation till I resolve your issue.

Thank you in advance for getting back to us with the above information. We request your patience & co-operation till we resolve your issue.

I would apologise for the delay in replying and I trust that this has clarified the points you have raised, however, if you wish to discuss any points I have not clarified, or need any further information, please reply to this message and I will be happy to help you.

I look forward to hearing from you and in the meantime, should you have any queries, please do not hesitate to contact me.

I regret that I cannot be of more assistance in this matter, and should you have any further queries, please do not hesitate to contact me.

If you need any further assistance or clarifications, please do not hesitate to reply to this mail. We would be delighted to assist you.

This should get the problem resolved. There are other steps we can try, so
let us know if the suggestion above does not work.

This is the first thing to try. There are a few other steps to try if this
doesn't work, so please let us know what happens and we'll go from there


There are other ways to tackle this issue, but I think this is the best
first step to resolve the problem. If it doesn't work, let us know what
happened and we'll try some other ideas.


Feel free to get back to me if you need any other information. I shall take personal care to ensure that the problem is completely resolved.

In closing, let me add that we appreciate your business and support. I hope you are completely satisfied with our help.

This should resolve the issue. However, if the problem persists, get back to me with the updated status. We would delighted to assist you further.

I want to make sure this information helped you. Please let me know if you have any other questions or if I can further help you. Reply to this message with any comments or questions you may have.

In closing, let me add that we appreciate your business and support. Thank you for writing. I take great pleasure in helping an esteemed customer like you.

Glad to be of Service,

Have a great Day !!!

Wish you a safe and happy journey

.:.:: Part Details ::.:.

****************************************************************************
THANK YOU TICKET
================

Dear ,

I am happy to know that the information provided in the earlier e-mail helped you to resolve the issue

We are delighted to hear that you are completely satisfied with our service. We thank you for taking the time to appreciate the technical support you received. Your comments will be shared with my manager and the entire Compaq Support team.

Once again, thank you for your comments and the opportunity to serve you.

If you need further assistance, please reply to this message.

Regards,

****************************************************************************


by precisely following the directions in the Web site given below:


****************************************************************************
Good Closing Lines ...
****************************

If you require any further information, feel free to contact me.

I look forward to your reply.

I look forward to hearing from you.

We look forward to a successful working relationship in the future.

Should you need any further information, please do not hesitate to contact me.

Once again, I apologise for any inconvenience.

We hope that we may continue to rely on your valued custom.

I would appreciate your immediate attention to this matter.

Thanking you for your...

Hoping for a prompt reply...

Trusting this answers your questions...

Please do not hesitate to contact me

I trust this clarifies the situation

We look forward to welcoming you as our customer.

I hope to get answers from you.

Good luck and I look forward to your response!

If you require any further information, feel free to contact me.

If you have any questions, please don't hesitate to contact us.

Should you need any further information, please do not hesitate to contact me.

Your prompt reply is very much appreciated.

Please contact us again if we can help in any way.

Please contact us again if there are any problems.

Please contact us again if you have any questions.

We wish (would like) to maintain cooperation with you ...


****************************************************************************
Good Opening Lines ...
************************

With reference to your letter of 8 June, I ...

I am writing to enquire about …

We/I recently wrote to you about …

Further to my recent

I am writing

I refer to my letter dated

I refer to previous correspondence

I write in reference to

In respect of the above

Regarding

With reference to

With regards to

I am writing to apologize for ...

I am writing to enquire about ...

To Whom It May Concern:


NOTE: The URLs above will take you to non HP Web sites. HP does
not control and is not responsible for information outside
of the HP Web site.

Headers:

1. Thank you for contacting HP Total Care.
2. Thank you for writing back.
3. I see that:

a. issue one
b. issue two
c. issue three

4.Once again, I apologize for the inconvenience caused and appreciate your patience and cooperation.

5.The solution we sent works in most situations, but there are always exceptions. Let me recommend another approach.

6. Thank you for your patience and cooperation.

7. I appreciate your efforts to troubleshoot the issue. However, as the issue persists, I recommend performing the following troubleshooting steps to resolve the issue:

8. I understand your frustration and apologize for the delay in providing you with a solution.

Additional information:

I can assist you in the best possible way, if you could provide more information:

Please provide the following information, which will help us to accurately identify the issues, and allow us to provide a thorough response.

I do not have enough information to answer your second inquiry. Please provide a detailed description of the issue you are experiencing, so that we can investigate the issue and find the solution. Please provide the following information:

Footers:

I am confident that the issue will be resolved.

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

If you need additional help, please reply to this e-mail.

This should get the system up and running. Please reply to this e-mail if I can help you further.

If we can be of any further assistance to you then please revert to us. We look forward to assist you.

If you have further questions, please reply to this message and we will be happy to help you.

Please get back to me with the results because it is important that I resolve your issue in a timely manner.

When the customer gives wrong information:

As per the serial number the system’s Operating System is Windows 98 and not Windows ME. I am providing you the troubleshooting steps to resolve the display problem in Windows 98.

When you want to show extra care:

Now perform the steps recommended in the previous mail to restore the just!burn software. For your convenience I have inserted the steps in this mail too.

For unresolved issues:

The information I am providing is quite lengthy, here I require your patience and cooperation. I also recommend you to take the print out of this information)


Thank you for writing back. I am sorry to hear that the DVD problem is still not resolved. We are here to help you and will work towards this issue until it is resolved.

When the customer re-sends the query:

I have just responded to your inquiry with the solution to reinstall display adapter drivers and driver SoftPaq.

However, if the issue persists or you experience any problem while troubleshooting the issue, please reply to this message. I will be happy to help you further. It is important for me to resolve the issue.

Customization:

I apologize for the earlier communication and any inconvenience this may have caused you.

Thank you for your patience while we worked on the problem; I know it can be trying when issues take time to resolve.

I would like to acknowledge that this email is being sent to you later than we would have liked. Most of the time we respond to emails within an hour or less, depending on the complexity of the problem. We are sorry for any inconvenience caused by this delay.

Thanks for your response; this is exactly the information we needed.


Non-English customers:

Presently we offer technical support communications in English language only.

Different product line:

The Web form that you used for your inquiry is for Presario computer support. However, I have redirected your message to the appropriate department and it may take some additional time for them to get back to you.

Telling the customer to re-do:

I am aware that you have followed few of the steps, however, perform these steps once again and get back to us with the status:

Redirections:

If none of the above recommendations solved your issue, your best option would be to contact the Authorized Service provider/Phone Support to check if the issue is hardware related.

If this solution does not work, contact your nearest service provider or Customer Care Center. This seems to be a hardware issue that cannot be solved through e-mail.

We have trained service technicians who would help you in resolving the issue. Contact them at xxxx-xxx-xxx.

Transitions to move from query to the other:
nncy_t
oct1918
1. Use these transitions “First, Second, Next, Last” to talk about different issues in one query.

2.Instead of saying, “coming to the next query” or “Regarding the display issue….”
It should be “Next, to resolve the issue with “display resolution….”


Headers

New note

First I assure you for the total problem resolution. Though it may take very few transactions of communication between you and me, but I am confident that I can resolve this problem. I would also request you to please reply to this message with the results. So that I can understand the issue more closely and can support you further effectively.



If you send a more detailed description, we can investigate the issue
and find the solution. Please reply to this email message with some more
specific information about the issue. In this reply, please include the
following:





Headers:


Ø Standard: I understand that you are experiencing the following two issues:

Ø Standard: I will help you solve the issue to the best of my knowledge and efforts.

Ø Standard: I appreciate your efforts in trying to resolve the problem.

Ø Phone Support Hold On: I understand how frustrating it can be when you are kept on hold for a long time. I regret that the quality of product and service you received did not meet your expectations. Candid feedback such as yours will help us to improve our product and service offerings. Now, issue at hand:

Ø Iteration: I see that you have performed the troubleshooting steps mentioned in the previous email and the problem persists. I request you not to worry about it because there are always alternatives to resolve the problem.

Ø Iterations: Thank you for getting back to us. After going through all of your previous email correspondences with us, I see that you are experiencing…<mention the issue here>.

Ø Delay Apology 1: I apologize for the delay in response and offer my commitment in ensuring your satisfaction with our products, as well as our service. Due to some technical reasons, we were unable to respond to your mail on time.

Ø Unresolved: I understand that it would be tiring and frustrating when issues take a longer time to get resolved. Let me suggest another approach that would help you fix the problem.

Ø Unresolved: I appreciate your efforts in performing the troubleshooting steps given in the previous email contact and see that the problem persists.



Interims:


Ø Web Site Referral: Instead of providing information in a text format, we are referring you to this web site where the same information is explained with graphics.

Ø Web Outage: Thank you for letting us know that you are unable to access a section of our Web site. I appreciate you taking the time to send us your comments. Sometimes, you may experience Web site outages if the site is being updated or if the server is down. I have reported your difficulty to the Web master.

Ø Disclaimer Why To Order S/W CD: Due to the size of the download and the time it would take, HP recommends ordering the CD-ROM version rather than downloading the Web version of the driver without broadband (Cable, DSL, T1, or equivalent) Internet access. To order the full release CD, with all software features, use the "Back" button to display the previous page and select the software beginning with CD. Instead of sending this document in a text format, we are referring you to the Web, where this information is easier to read with hyperlinks/graphics.

Ø Providing Repeated Solutions: As I am not sure about the exact steps that you have performed before to solve the problem, I request you to ensure that you have performed the following solutions.

Ø Multiple Solutions: This mail consists of multiple troubleshooting steps. Perform the steps one after the other and check the functionality until the problem is resolved.

Ø Standard: Following are the detailed steps to perform the mentioned solutions:



Footers:


Ø Standard: I apologize for any inconvenience you may have experienced and appreciate your patience and cooperation as we troubleshoot the technical issue that you are experiencing.

Ø Standard: I hope the above information helps you. If the problem persists, please get back to us with the results. We will be glad to assist you.

Ø Standard: I understand how busy you must be and thank you for taking the time to contact us. Do let me know if I can be of any further assistance.

Ø Standard: Further, if you need any assistance or if you have any questions then kindly get back to us. We are always available round the clock to assist you technically regarding the problems you may experience with Notebooks

Ø Get Back With Results: Please do get back to me with observations and results because it is important that I resolve your issue in a timely manner.

Ø Footer After More Information Mail: I look forward to assist you.

Ø More Than 1 Agent Handling: I want to make sure this information helps and I request that you please reply if you have any other questions or if I can help further. If I am not available, one of my co-workers may step in to help so that you receive the fastest response possible. We provide support around the clock, with a goal of responding to customer questions within an hour, depending on the complexity of the question. Again, thank you for choosing Compaq e-mail support!

Ø Probing For Confirmation: If I misunderstood your query anywhere or if I can be of further assistance, please let me know. I am happy to help you further at any time and in a timely manner.

Ø Problem While Performing Solution: If you experience any difficulties while performing the provided steps, please feel free to contact us. We are here round the clock and will be glad to assist you.

Ø Phone Support Redirect: I apologize to you and regret the fact that you are being redirected to our phone support technicians. However, I am sure that you will understand our situation and continue to send us your valuable insights which we are sure will make us serve you better in the future.

Ø Issue Resolution: I know we have exchanged a couple of e-mails at this point. Thank you for sticking with us! I am committed to getting this issue resolved and hope that this response helps. If not, please reply to this message and we will explore other possible avenues for resolution. Thank you.

Ø Occasional: Merry Christmas and a Happy New Year!!!

ZManuals

ZV5000:

http://h10032.www1.hp.com/ctg/Manual/c00212209.pdf


ZE4000:

http://h10032.www1.hp.com/ctg/Manual/c00246219.pdf

ZE4200: http://h10032.www1.hp.com/ctg/Manual/bph08402.pdf


DV1000:

DV1400: http://h10032.www1.hp.com/ctg/Manual/c00636251.pdf

DV1600: http://h10032.www1.hp.com/ctg/Manual/c00725896.pdf



DV5000:

http://h10032.www1.hp.com/ctg/Manual/c00626329.pdf


DV600:

http://h10032.www1.hp.com/ctg/Manual/c00737799.pdf


DV8000:

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=1818493&lc=en&cc=us&dlc=en&lang=en&cc=us





Dual Hard drive replacement:

http://h10032.www1.hp.com/ctg/Manual/c00543061.pdf




Setting Video Memory:

1. Turn on or restart the computer.
2. Press the F10 key when the "Press F10 to enter SETUP, F12 to boot from LAN" message is displayed on the screen.
3. Navigate to the Advanced menu.
4. Press Enter and select option—SidePort, UMA, or UMA + SidePort.
5. Press Enter and select option—32MB, 64MB, or 128MB.
6. Press the F10 key to save and exit.
7. Press Enter to verify the selection. The computer will restart automatically.

Note: Dedicated Video Memory if enabled cannot be changed.

ZMatrix Notebook computers

\\172.22.80.24\HP-PSG-Resources\Pavilion Notebooks\HP Pavilion Notebooks - Platform Matrix.mht

ZNon Hp Website

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside
of the HP Web site.



NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.





URL: http://ccsn.emea.compaq.com/login.asp
Username: EMEA1LS
Password: Shrek3

ZOrder parts

Given below are two options to order parts and accessories:

Option 1: To order by phone

To order by phone please call 1-800-227-8164

Option 2: To order online

Visit the online HP Parts Store at:

http://h20141.www2.hp.com/hpparts

- OR -

Visit HP shopping at:

http://www.shopping.hp.com/cgi-bin/hpdirect/shopping






Please call 1-800-227-8164 for checking the availability of above part at HP Parts store.


If the above mentioned part is unavailable at HP, you can also refer the URL mentioned below for purchasing the part from third party vendors:

<<<<<>>>>>>>>

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

ZSyntax

Dear ,

Thank you for contacting HP Total Care.


Sincerely,


Kenneth
HP Total Care

HP Total Care is a J.D. Power and Associates Certified Technology Service and Support Center, recognized for consistently providing An Outstanding Customer Service Experience.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support




Dear ,

Thank you for writing back.


Sincerely,


Kenneth
HP Total Care

HP Total Care is a J.D. Power and Associates Certified Technology Service and Support Center, recognized for consistently providing An Outstanding Customer Service Experience.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

ZUK ESC

Unfortunately, Parts and services can only be setup in the country where the product was purchased and marketed. If you are outside the country where you purchased your product, you must contact the support center in the country of purchase to arrange for parts or service. You will be responsible for the cost of shipping the product to the appropriate
authorized repair site.

Please visit the following location, on our Web site, to locate information on how to contact the appropriate support center:

http://welcome.hp-ww.com/country/us/eng/wwcontact.html

ASPs

Please follow the Web site and locate your nearest HP Authorized Service Provider: HP UK Authorized Service Providers:

http://hp2.via.infonow.net/locator/partner/ShowSearchPage.do;jsessionid=5565E91EF5B11FC744AA099F9494CC75.webl4

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.



The phone number in UK is 0870 010 4320.Mon-Fri 8.30-18.00 Sat 10.00-16.00

For Out of Warranty : Out-of-warranty
0906 477 0 477.

Egypt

Dear Samir,

Thank you for contacting HP Total Care.

I understand that you want to buy the Hard Drive Connector bar for your HP Pavilion ze4610us Notebook and need assistance regarding the location.

However, At this time I suggest you that the Parts and services can only be setup in the country where the product was purchased and marketed. If you are outside the country where you purchased your product, you must contact the support center in the country of purchase to arrange for parts or service. You will be responsible for the cost of shipping the product to the appropriate authorized repair site.

Please visit the following location, on our Web site, to locate information on how to contact the appropriate support center:

http://welcome.hp-ww.com/country/us/eng/wwcontact.html

I hope this information helps you. Please reply if I can help you further. I would like to add that we value your precious time and would be here round the clock to serve you.

Glad to be of Service,

Have a great Day !!!

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

Esc to UK

I apologize for inconvenience you may have experienced and appreciate your patience and cooperation. There might have been some confusion with the support which might have resulted in your notebook issue being overlooked.

I see that you contacted the HP US support. As the issue is with the hardware I suggest you to contact the HP Support in United Kingdom for further assistance. Here I am providing you with the details how you can contact the UK support.

Please visit the following link to locate the phone number of HP Total care center in your region:

http://welcome.hp.com/country/uk/en/contact/phone_assist.html

http://welcome.hp.com/country/uk/en/contact_us.html

If you need additional help, please reply to this e-mail.

I take great pleasure in helping an esteemed customer like you.

HP Authorized Part Resellers

HP Authorized Part Resellers

http://h20141.www2.hp.com/hpparts/part_resellers.asp?cc=EMEA

OOW services

Please refer the link provided below for HP’s Out of Warranty Exchange & Repair Program:

http://h41111.www4.hp.com/oow/uk/en/

Part locater

Please refer the URL mentioned below in order to locate the Authorized HP Replacement Parts Distributors/Resellers in UK:

http://h41242.www4.hp.com/aprs2/listcompsincountry.asp?ctry=UK

UK

I will not be able to assist you as this support team is only for US products. I apologize for any inconvenience this may cause. You can contact the UK Customer Support at +44 (0) 870 010 5202. They will be happy to assist you. For additional information on UK customer support, visit the Web page:

http://welcome.hp.com/country/uk/en/contact/phone_assist.html




UK Esc

At this point, to resolve the issue I have to forward your enquiry to the appropriate region, as the notebook service and parts vary from region to region.

To forward your request to appropriate region please get back to me with the below details :

Product Model:
Serial number:
Operating System:
Purchase Date:
Customer Name:
Company:
Daytime Telephone:
Evening Telephone:
E-mail:
Address:
Country:
Best time to call:


Thank you for your patience.

I am sure that once you get back to me with the requested details and after forwarding it to the appropriate region, you will be assisted with high priority in resolving the issue with the notebook.

After getting back with info :
---------------------------

Hi ,

Thank you for writing back and providing the requested information.

Hewlett-Packard's intent is to have our customers satisfied with our products and support. It is apparent that your issue requires the personal attention of a HP representative in your region. I have forwarded your your message to our Technical Support Group. One of the representatives from that group will be contacting you within one local business day. This representative will become your point of contact for this issue. The following personal details have been forwarded:

Reason:
E-mail Case:
Product Model:
Serial number:
Operating System:
Purchase Date:
Customer Name:
Company:
Daytime Telephone:
Evening Telephone:
E-mail:
Address:
Country:
Best time to call:
Previous history:
Problem description:
Notes:

Thank you for your patience.

I am sure that after forwarding your details to the appropriate region, you will be assisted with high priority in resolving the issue with the notebook.

ZURL > 72

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

ZOrder Parts

Given below are two options to order parts and accessories:

Option 1: To order by phone

To order by phone please call 1-800-227-8164

Option 2: To order online

Visit the online HP Parts Store at:

http://h20141.www2.hp.com/hpparts

- OR -

Visit HP shopping at:

http://www.shopping.hp.com/cgi-bin/hpdirect/shopping






Please call 1-800-227-8164 for checking the availability of above part at HP Parts store.

Canada

Dear Shamir,

Thank you for contacting HP Total Care.

I understand that the Battery for your HP Pavilion zt1260 Notebook is died and need to replace it. You need assistance for locating the HP Reseller.

Let me assist you in this regard.

I have searched our database and found that the part number you mentioned is not available currently now.

But you can order the below mentioned part number which are compatible with your Notebook:

The part number for Battery - Lithium-ion, 8-cell, 3900 mAH : F3172-60901

The part number for Battery - Lithium-ion, 8-cell, 4200 mAH : F3172-60902

You can place an order for the part by the following options:

Option 1: To order online

Visit the online HP Parts Store at:

http://hp.com/buy/parts

-or-

http://hp.via.infonow.net/usconsumer/index.jsp

Option 2: To order by phone
To order by phone please call 1-800-387-3867

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

Sincerely,

Kenneth
HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Wed Jul 06 23:34:13 EDT 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hppavilion18703
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_pc
product_name : HP pavilion notebook
first_name : Shamir
last_name : Chandarana
email_address : schandar@uwo.ca
phone_number : 519-473-4424
country_areacode : 11
country : Canada [CA]
problem_area : accessories
purchase_date : Aug/2002
serial_number : TW23107039
operating_system : Microsoft Windows XP
model_number : pavillion zt1260
accessory_items :
other_accessory :
cddvd_installed : CD/DVD originally installed on PC
error_message :
problem_description : looking for replacement battery, beleive the battery model # is HP F3172b. where can i find this?
trouble_shooting :
setting_changes :
tech_skill : intermediate